Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Endless crashes

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - … (funda kabanzi)

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - 15 mins. They show the "Gah! Firefox just crashed. Please tell us what you were doing", and the box to return the data to Mozilla. With Restore This Tab at the bottom.

I always send you these reports but in about a year, the problem remains the same. Nothing has improved, I never hear back from you. Two different PCs, two different OSs, constant reports, no improvement. Why do I never hear from you? Why does this problem continue endlessly? I'm wasting my time sending you the reports. You take no notice. If you do, why does the problem continue and why do I never hear from you?

Asked by Peter Croft 11 izinyanga ezidlule

Last reply by jeff-g 11 izinyanga ezidlule

FIREFOX FREQUENT CRASHES

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END S… (funda kabanzi)

I GOT TIRED OF FREQUENT FIREFOX CRASHES (C0000005) IN BOTH THE 64-BIT AND 32-BIT DESKTOP VERSIONS. I HAVE BEEN USING THE 64-BIT VERSION IN WINDOWS 11 (I HAVE A HIGH-END SAGER LAPTOP WITH 32GB RAM. I INSTALLED THE FREQUENT FIREFOX UPDATES BUT THE PROBLEN PERSISTED EVER SINCE VERSIONS 42X WERE RELEASED. I TRIED THE 32-BIT VERSION BUT THE PROBLEM PERSISTED. FINALLED, I TRIED THE DEVELOPER VERSION: NO MORE CRASHES! I READ THE RESPONSES FROM YOUR CLUELESS STAFF TO OTHER CUSTOMERS WITH THE SAME TROUBLE. THIS IS NOT A WINDOWS ERROR; THIS IS A FIREFOX APPLICATION ERROR. MAYBE SOME OF YOUR FIREFOX DEVELOPER CODERS SHOULD ASSIST THE 32-BIT AND 64-BIT DEVELOPERS. OR, DUMP THE VERSION 4X CODE AND BUILD ON THE MORE STABLE 39X CODE. ALSO, DON'T BLAME WINDOWS FOR FIREFOX APPLICATION ERRORS. AND...NEVER SUGGEST A WINDOWS REINSTALL FOR FIREFOX ERRORS!!!

Asked by glee018b1 5 izinyanga ezidlule

Last reply by Paul 5 izinyanga ezidlule

  • Okugcinwe kunqolobane

crash reports

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. T… (funda kabanzi)

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. The crashes are not being recorded in "about crashes" or in %APPDATA%\Mozilla\Firefox\Crash Reports\. So it seems the crash reporter has to be fixed before the problem causing the crashes can be identified. Firefox does not crash on my office computer and no other program causes my home computer to crash. Thank you.

Asked by henry64 1 unyaka odlule

Last reply by markwarner22 1 unyaka odlule

  • Kusonjululiwe

Fire Fox crashes whenever my computer goes to sleep

Firefox crashes whenever my computer goes to sleep. I am running windows 11 and have been for years. This problem showed up a few months ago. The crash then screws up ot… (funda kabanzi)

Firefox crashes whenever my computer goes to sleep. I am running windows 11 and have been for years. This problem showed up a few months ago. The crash then screws up other apps and I have to restart my computer to fix it.

Asked by popsrose726 2 izinyanga ezidlule

Answered by jonzn4SUSE 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Tabs crash unless Firefox Destop is running in Windows 8 compatibility mode

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshootin… (funda kabanzi)

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshooting mode or Windows 8 compatibility mode. OS is Windows 10 Pro (x64) 22H2 on ThinkPad E495 (AMD Ryzen 5 3500U) Things that haven't resolved the problem: - Remove extensions and themes - Refresh Firefox - Reinstall Firefox - Updating Visual C++ 2015-2022 with Redistributable (x64) version 14.42.34438 - Updating Firefox to version 135.0.1 and subsequently to version 136.0, however updater only works in Windows 8 compatibility mode - Full system scan for malware (none found) Note: Extensions NoScript and Cookie AutoDelete work normally with Firefox running in Windows 8 compatibility mode.

Asked by HeathR 1 unyaka odlule

Last reply by jonzn4SUSE 11 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

MacOS 26 Spotlight usage crashes Firefox when summoned

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach… (funda kabanzi)

Ran into an interesting bug with Firefox since installing the macOS26 Dev beta. Whenever I use command space to bring up spotlight, Firefox become unresponsive, the beach ball will spin. It will only happen if Firefox is in focus when I use spotlight, and only if I am signed into Firefox sync.

I am not sure of a way to help replicate this issue as it seems to only happen when signed with Sync, but I would be happy to provide additional if I can.

Asked by Cbjake 9 izinyanga ezidlule

Answered by Wicker 5 izinyanga ezidlule

Firefox crashes every time I try to load an Attlisan JIRA webpage- only since upgrading to Windows 11

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 1… (funda kabanzi)

Is it a known issue that opening JIRA web pages immediately crashes and closes the Firefox browser on Windows 11. It never happened on Windows 10 however due to Windows 10 end of life we've been forced to upgrade at work. Now this crashes on a key webpage (we're software delevelopers). So we might have to change to Chrome which I really don't want to do. It would be great if you could find any or many crash reports I've filed and fix the issue.

I've copied the crash report info here in case its of use.

AdapterDeviceID: 0x2216 AdapterDriverVersion: 32.0.15.6614 AdapterSubsysID: 0000000c AdapterVendorID: 0x10de AvailablePageFile: 115913166848 AvailablePhysicalMemory: 101009371136 AvailableVirtualMemory: 138522275762176 BackgroundTaskMode: 0 BuildID: 20250918214338 CPUMicrocodeVersion: 0xa20120a ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1758883843 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758532709 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["oleaut32.dll","sapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","explorerframe.dll","PCShellCommonProxyStub.dll","devenum.dll","twinapi.dll","dataexchange.dll","wpnapps.dll","Windows.Security.Integrity.dll","mfcore.dll","ondemandconnroutehelper.dll","wshbth.dll","nlansp_c.dll","winrnr.dll","NapiNSP.dll","wscapi.dll","directmanipulation.dll","Windows.Globalization.dll","Windows.ApplicationModel.dll","Windows.UI.Immersive.dll","Bcp47Langs.dll","textinputframework.dll","linkinfo.dll","Windows.System.Launcher.dll","Windows.StateRepositoryPS.dll","OneCoreCommonProxyStub.dll","ktmw32.dll","wininet.dll","mfplat.dll","RTWorkQ.dll","webauthn.dll","Windows.UI.dll","WTDSENSOR.dll","mscms.dll","srvcli.dll","iertutil.dll","CompPkgSup.DLL","OneCoreUAPCommonProxyStub.dll","windows.staterepositorycore.dll","windows.staterepositoryclient.dll","twinapi.appcore.dll","rasadhlp.dll","MMDevAPI.dll","npmproxy.dll","AudioSes.dll","winhttp.dll","propsys.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","netprofm.dll","FWPUCLNT.DLL","CoreUIComponents.dll","taskschd.dll","winnsi.dll","Microsoft.Internal.WarpPal.dll","dcomp.dll","CoreMessaging.dll","wsock32.dll","winmm.dll","uxtheme.dll","dwmapi.dll","resourcepolicyclient.dll","DXCore.dll","DWrite.dll","directxdatabasehelper.dll","avrt.dll","dxgi.dll","wtsapi32.dll","secur32.dll","windows.storage.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","winsta.dll","rsaenh.dll","kernel.appcore.dll","sspicli.dll","mswsock.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","umpdc.dll","fltLib.dll","version.dll","dbgcore.dll","ntmarta.dll","bcrypt.dll","powrprof.dll","dbghelp.dll","cryptsp.dll","devobj.dll","cfgmgr32.dll","profapi.dll","KERNELBASE.dll","gdi32full.dll","wintrust.dll","ucrtbase.dll","bcryptPrimitives.dll","WinTypes.dll","crypt32.dll","msvcp_win.dll","win32u.dll","shlwapi.dll","imagehlp.dll","rpcrt4.dll","imm32.dll","ws2_32.dll","setupapi.dll","SHCore.dll","psapi.dll","combase.dll","kernel32.dll","shell32.dll","nsi.dll","msctf.dll","msvcrt.dll","gdi32.dll","clbcatq.dll","ole32.dll","sechost.dll","advapi32.dll","user32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","gkcodecs.dll","nss3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Citrix Systems, Inc.":["CtxMFPlugin64.dll","CtxWebAuthnHook.dll","Citrix.Hdx.WebAuthnProtocol.dll","CtxWsApi64.dll","PicaWsApi64.dll","CxInjIme.dll","Citrix.Hdx.Seamless.Hooking.dll","PicaWtsHook.dll","SCardHook.dll","ShellHook.dll","FullScreenHook.dll","MfApHook.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","VCRUNTIME140.dll","msvcp140.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} NimbusEnrollments: 1-callout-contextual-chatbot-suggestion-treatment-a-tab-switching-copy-rollout:treatment-a-tab-switching-copy,account-adoption-pxi-menu-rollout-v2:treatment-a,address-bar-update-launch-hold:scotch-bonnet,ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout:treatment-a-callout-badge,backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,chips-rollout-to-firefox:control,context-id-rotation-every-7-days:control,custom-wallpapers-no-message-rollout-release:control,deprecate-ipaddrany-rollout-for-release:control,desktop-address-autofill-uk-release-rollout:treatment-a,device-migration-accounts-toolbar-icon-rollout:treatment-a,disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry:control,enable-nimbus-sql-datastore:control,encrypted-client-hello-fallback-mechanism:control,enforce-crlite-results-and-limit-use-of-ocsp-rollout:enforce,fox-doodle-multi-action-cta-2025-rollout:treatment-a,fx-accounts-ping-release-rollout-2:control,link-previews-all-channel-rollout-without-onboarding:long-press-preview,login-status-advisory-callout-rollout:treatment-a,long-term-holdback-2025h1-growth-desktop:delivery,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,one-click-sponsored-settings:control,pdf-annotations-highlight-treatment-b-rollout:treatment-b,pin-frequently-used-websites-143-promo-rollout-all-locales:rollout-branch,relay-integration-into-firefox-release-for-all-fxa-users:enable-relay-integration,report-this-ad:control,smart-tab-groups-rollout-worldwide-en-excluding-us:smart-tab-groups,spoc-positions-and-placements-rollout:control,storage-access-heuristic-restriction-rollout:treatment-branch,taskbar-tabs-discovery-en-rollout:delivery,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,visual-card-updates:updated Notes: FP(D10-L1000-W0000100-T01) Has dual GPUs. GPU-#2: AdapterVendorID2: 0x000a, AdapterDeviceID2: 0x000a, AdapterSubsysID2: 0000000c, AdapterDriverVersion2: DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 388 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1758883835 SubmittedFrom: Client SystemMemoryUsePercentage: 26 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250918214338","version":"143.0.1","vendor":"Mozilla","displayVersion":"143.0.1","platformVersion":"143.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":130985,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4A","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":3476},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA GeForce RTX 3080","vendorID":"0x10de","deviceID":"0x2216","subsysID":"0000000c","RAM":10240,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispsi.inf_amd64_3d88c2eb4775cc07\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6614","driverDate":"11-6-2024","GPUActive":true},{"description":"Parsec Virtual Display Adapter","vendorID":"0x000a","deviceID":"0x000a","subsysID":"0000000a","RAM":0,"driver":"Unknown","driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Sentinel Agent"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-GB"],"regionalPrefsLocales":["en-GB"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.newtabpage.enabled":false,"browser.search.region":"GB","browser.startup.homepage":"<user-set>","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"general.config.filename":"<set>","general.smoothScroll":true,"media.gmp-gmpopenh264.lastInstallStart":1742553171,"media.gmp-gmpopenh264.lastDownload":1742553171,"media.gmp-gmpopenh264.lastDownloadFailed":1681141928,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, reason: error","media.gmp-gmpopenh264.lastUpdate":1742553171,"media.gmp-widevinecdm.lastInstallStart":1742553171,"media.gmp-widevinecdm.lastDownload":1742553171,"media.gmp-widevinecdm.lastUpdate":1742553171,"media.gmp-manager.lastCheck":1758721910,"media.gmp-manager.lastEmptyCheck":1758721910,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19187,"firstUseDate":19187},"addons":{"activeAddons":{"ciscowebexstart1@cisco.com":{"version":"1.20.2","scope":1,"type":"extension","updateDay":19198,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join Webex meetings using Firefox ™","name":"Cisco Webex Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{393c57f8-28d9-11eb-8f58-3b6871335926}":{"version":"24.3.1","scope":1,"type":"extension","updateDay":19829,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Extends Nexthink Infinity to add experience optimization for SaaS and other web applications","name":"Nexthink","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{25e741fe-a00f-4568-9197-f5a591f1b56d}":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19991,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Quickly opens the JIRA with the corresponding ticket","name":"Quick JIRA","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"@contain-facebook":{"version":"2.3.12","scope":1,"type":"extension","updateDay":20172,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Facebook Container isolates your Facebook activity from the rest of your web activity in order to pr","name":"Facebook Container","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"uBlock0@raymondhill.net":{"version":"1.66.4","scope":1,"type":"extension","updateDay":20350,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20242,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addons-search-detection@mozilla.com":{"version":"3.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"143.3.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"newtab@mozilla.org":{"version":"143.1.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"New Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"data-leak-blocker@mozilla.com":{"version":"144.0.20250915.154356","scope":1,"type":"extension","updateDay":20354,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Data Leak Blocker","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20354,"signedState":3,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"firefox-compact-dark@mozilla.org","blocklisted":false,"description":"A theme with a dark color scheme.","name":"Dark","userDisabled":false,"appDisabled":false,"version":"1.3.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19187,"updateDay":19187},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"address-bar-update-launch-hold":{"branch":"scotch-bonnet","type":"nimbus-nimbus"},"long-term-holdback-2025h1-growth-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"1-callout-contextual-chatbot-suggestion-treatment-a-tab-switching-copy-rollout":{"branch":"treatment-a-tab-switching-copy","type":"nimbus-rollout"},"account-adoption-pxi-menu-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"ai-chatbot-page-summarization-mvp-treatment-a-callout-badge-rollout":{"branch":"treatment-a-callout-badge","type":"nimbus-rollout"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"chips-rollout-to-firefox":{"branch":"control","type":"nimbus-rollout"},"context-id-rotation-every-7-days":{"branch":"control","type":"nimbus-rollout"},"custom-wallpapers-no-message-rollout-release":{"branch":"control","type":"nimbus-rollout"},"deprecate-ipaddrany-rollout-for-release":{"branch":"control","type":"nimbus-rollout"},"desktop-address-autofill-uk-release-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"device-migration-accounts-toolbar-icon-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"disable-enrollment-status-telemetry-for-firefox-desktop-via-nimbustelemetry":{"branch":"control","type":"nimbus-rollout"},"enable-nimbus-sql-datastore":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"enforce-crlite-results-and-limit-use-of-ocsp-rollout":{"branch":"enforce","type":"nimbus-rollout"},"fox-doodle-multi-action-cta-2025-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"link-previews-all-channel-rollout-without-onboarding":{"branch":"long-press-preview","type":"nimbus-rollout"},"login-status-advisory-callout-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only":{"branch":"treatment-d","type":"nimbus-rollout"},"one-click-sponsored-settings":{"branch":"control","type":"nimbus-rollout"},"pdf-annotations-highlight-treatment-b-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"pin-frequently-used-websites-143-promo-rollout-all-locales":{"branch":"rollout-branch","type":"nimbus-rollout"},"relay-integration-into-firefox-release-for-all-fxa-users":{"branch":"enable-relay-integration","type":"nimbus-rollout"},"report-this-ad":{"branch":"control","type":"nimbus-rollout"},"smart-tab-groups-rollout-worldwide-en-excluding-us":{"branch":"smart-tab-groups","type":"nimbus-rollout"},"spoc-positions-and-placements-rollout":{"branch":"control","type":"nimbus-rollout"},"storage-access-heuristic-restriction-rollout":{"branch":"treatment-branch","type":"nimbus-rollout"},"taskbar-tabs-discovery-en-rollout":{"branch":"delivery","type":"nimbus-rollout"},"unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133":{"branch":"control","type":"nimbus-rollout"},"visual-card-updates":{"branch":"updated","type":"nimbus-rollout"},"bug-1766618-rollout-disable-websocket-over-http2-release-91-100":{"branch":"active","type":"normandy-prefrollout"},"bug-1802286-rollout-fix-webcompat-shim-breakage-release-103-107":{"branch":"active","type":"normandy-prefrollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} Throttleable: 1 TotalPageFile: 157748588544 TotalPhysicalMemory: 137347493888 TotalVirtualMemory: 140737488224256 URL: https://wbiegames.okta.com/login/login.htm?fromURI=%2Fapp%2Fatlassian%2FexktlzilshEhIAVG90x7%2Fsso%2Fsaml%3FSAMLRequest%3DjZJPj9owEMW%252FSuR7YsckQCwCSpdui7Rt0cLuoZdqcAxYODb1OLu0n77hz6LtoahX%252B838nt6b0eTQmOhFedTOliRNGImUla7WdlOSp%252BV9PCST8QihMXwvqjZs7aP62SoMUTdoUZx%252FStJ6KxygRmGhUSiCFIvqy4PgCRN774KTzpCoQlQ%252BdKg7Z7FtlF8o%252F6Klenp8KMk2hD0KSqGjJBAMIGqwiXQNNW6jLZVgzArkbiKdtUoe95RHflykHGTOevFwDSzOgKsY0kEdr3leMFXzbMUyEk0719rCaewKe11ptTk6TtwuwAkG%252Bz294qk67IL5rQ1uP25n1fOngh0GFNHRI5lEs2lJfsh0PZDABzyVRZYVvTVb5f1eneeM86HK%252Bp0MsVUziwFsKAlnPI9ZEfP%252BMmUiZyLjSd4vvpNofonqg7bnCm7lujqLUHxeLufx%252FNtiSaLntyo7AbkUJ050%252F76x24vhrSYyvlHKcRH9n%252BhH9L2N6zV97biz6dwZLX9FlTHu9c4rCKokwbeKRPfONxD%252B7TRN0tOL7mgnqVANaFPVtVeIhI4v3L%252FvdvwH%26RelayState%3D4ef7c7ad-ccae-4061-8cb7-8436c018fab9 UptimeTS: 83.24744 UtilityProcessStatus: Running Vendor: Mozilla Version: 143.0.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Asked by sward4 5 izinyanga ezidlule

Last reply by Paul 5 izinyanga ezidlule

Gah problems

For the very first time, today I got the following, "Gah. Your tab just crashed." and it now happens every time. What's up? Is this a Mozilla problem? Should I be moving … (funda kabanzi)

For the very first time, today I got the following, "Gah. Your tab just crashed." and it now happens every time. What's up? Is this a Mozilla problem? Should I be moving on to a new browser? Help!

Asked by g._resch 2 izinyanga ezidlule

Last reply by g._resch 2 izinyanga ezidlule

Firfox tabs crashing

I recently swapped to firefox and have had issues with my tabs crashing. There are days where a tab will repeatedly crash, or not at all. It always crashes on 1 tab. I've… (funda kabanzi)

I recently swapped to firefox and have had issues with my tabs crashing. There are days where a tab will repeatedly crash, or not at all. It always crashes on 1 tab. I've tried most of the suggested solutions, profiles change, addon troubleshooting, hardware acceleration, updating/reinstalling. Currently on windows 11.

Asked by kwakd85 5 izinyanga ezidlule

Last reply by kwakd85 5 izinyanga ezidlule

Constant Crashes even in Troubleshoot mode

bp-f7b43b48-1330-4328-a36a-2d3f10260127 Firefox has been crashing regularly for a full day now. I have one profile with multiple extensions, and a fresh profile that is m… (funda kabanzi)

bp-f7b43b48-1330-4328-a36a-2d3f10260127

Firefox has been crashing regularly for a full day now. I have one profile with multiple extensions, and a fresh profile that is meant to test firefox without any. With this new, "clean-slate" profile with none of my extensions installed, I still get repeated crashes. It is getting in the way of my ability to work- it happens even in Troubleshoot mode, even though I could not confirm any hardware issues prior to this.

Will I need to delete the extenstion-filled profile entirely before going forward? Is there an update I need to install, or anything else I should do myself? Should I provide a list of my extensions?

Attached is the Report ID of my latest crash- hopefully it will help.

Thank you!

Asked by Andrew Doyon 1 inyanga edlule

Last reply by Mvorkov 1 inyanga edlule

  • Okugcinwe kunqolobane

Firefox Process Still Running After Close

It appears that I have a zombie Firefox browser running because when I close the browser using the top right 'X' button, the Firefox processes are still running when I ch… (funda kabanzi)

It appears that I have a zombie Firefox browser running because when I close the browser using the top right 'X' button, the Firefox processes are still running when I check Task Manager.

If I end the Firefox task and reopen Firefox the first attempt seems to be stuck crashing because there's no crash log, but I can see in the task manager there's a crashhelper. A second attempt opens just fine, but the issue with that is my previously opened browsers are gone even with the setting to reopen them is enabled.

I've tried reinstalling, disabling my extensions, and updating Java, but none of these resolve the issue.

Asked by Jerry 8 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox won't open (crashes) after install

I have installed Firefox but when trying to load it up, the programme crashes showing three crash report windows. Any idea how to fix? Running on MS Surface Laptop ARM S… (funda kabanzi)

I have installed Firefox but when trying to load it up, the programme crashes showing three crash report windows. Any idea how to fix?

Running on MS Surface Laptop ARM Snapdragon processor

BuildID: 20250517143237 CrashTime: 1748341332 InstallTime: 1747827318 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","crypt32.dll","version.dll","fltLib.dll","bcrypt.dll","KERNELBASE.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","advapi32.dll","msvcrt.dll","rpcrt4.dll","sechost.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1748341332 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 138.0.4 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Asked by t.shinton 9 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule

Mozilla Firefox Crashed: Gah. Your tab just crashed

We are experiencing an ongoing issue with Firefox that persists even after performing the following troubleshooting steps: - Uninstalled Firefox completely. - Removed all… (funda kabanzi)

We are experiencing an ongoing issue with Firefox that persists even after performing the following troubleshooting steps: - Uninstalled Firefox completely. - Removed all browser add-ons and extensions. - Reinstalled the latest version of Firefox. Despite these steps, the issue still occurs: Browser crashes, pages not loading, extension not working. Additional Information: - Operating System: Windows 11 Pro - Firefox Version: 145.0.1 - Error Message:

We would appreciate guidance on resolving this problem, as standard troubleshooting has not resolved it.

Thank you in advance for your assistance. Kind regards, Edward

Asked by John Edward Villanueva 3 izinyanga ezidlule

Last reply by TyDraniu 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

Samsung TV signal and audio cuts out (black screen) when using mouse arrow to scroll with GTX 1050Ti

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194 TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll … (funda kabanzi)

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194

TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll in side bar. Also gives a loud audible "click" as sound is temporarily cut out. ( Most probably whole HDMI signal is cut)

Black screen bug happens randomly with You tube with no mouse or keyboard action, but 100% repeatable with this website when scrolling :

https://www.worldometers.info/gdp/gdp-by-country/


Please advise how to fix

Asked by Paul Smith 1 unyaka odlule

Last reply by markwarner22 1 unyaka odlule

  • Okugcinwe kunqolobane

Repeated crashes in Firefox: how to determine the cause?

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' ins… (funda kabanzi)

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

Asked by a squared 11 izinyanga ezidlule

Last reply by TyDraniu 11 izinyanga ezidlule

Firefox has been crashing doing simple things. Hardware problem?

Hi there, I'm wondering why Firefox is crashing tabs like crazy for me the last few days. Chat Gpt reckons these screenshots indicate a problem with the JavaScript Engine… (funda kabanzi)

Hi there, I'm wondering why Firefox is crashing tabs like crazy for me the last few days. Chat Gpt reckons these screenshots indicate a problem with the JavaScript Engine. I'm looking for expert help to differentiate the cause so I can be sure my hardware isn't damaged. Scrolling fb or youtube , even using chat gpt and firefox just throws me a crashed tab. I have uploaded the reports that chat gpt has reviewed to ensure it is being accurate.


I'm mainly looking to find out so I can rule out if there are problems with my hardware .Any help identifying the source of the errors would be greatly appreciated!

Asked by henryharg96 2 izinyanga ezidlule

Last reply by TyDraniu 2 izinyanga ezidlule

  • Kusonjululiwe

Firefox freezes on printing pdf documents

Hello, I have today encountered a reproducible issue with Firefox 145.0.2 (64-bit) on my system (CachyOS Linux). Whenever I press the "Print" button in the printing dialo… (funda kabanzi)

Hello,

I have today encountered a reproducible issue with Firefox 145.0.2 (64-bit) on my system (CachyOS Linux). Whenever I press the "Print" button in the printing dialog for a PDF file, the browser freezes and no longer reacts to anything. I had to kill the process manually and try again. I have then downloaded the PDF and opened a different application to print it - that worked fine. Is this a known issue with Firefox? Does anyone have an idea how to fix this?

I already tried resetting the printer settings in the browser, but that did not change anything.

Thanks, Stefan

Asked by Stefan 3 izinyanga ezidlule

Answered by Stefan 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox hangs or crashes "Gah your tab crashed"

Firefox keeps crashing and Hanging and I get the error message "gah your tab etc" I have followed the advice for fixing the problem but it keeps coming back Its really a… (funda kabanzi)

Firefox keeps crashing and Hanging and I get the error message "gah your tab etc" I have followed the advice for fixing the problem but it keeps coming back Its really annoying when you are trying to do something I'm no computer whiz and I have looked at the crash reports, its just gobble gook to me, I need help to fix the problem.

Asked by Anthony Gloster-Guest 9 izinyanga ezidlule

Last reply by Paul 9 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Tabs keep crashing

Hey, I've been experiencing my YouTube and Twitch tabs crashing almost every 20-40 minutes and it's been kind of annoying. Does anyone know if the crashes are because of … (funda kabanzi)

Hey, I've been experiencing my YouTube and Twitch tabs crashing almost every 20-40 minutes and it's been kind of annoying.

Does anyone know if the crashes are because of my drivers or Windows not being up to date? Never had this issue with Opera before.

Here are the crash reports: link text link text link text link text link text link text link text

Asked by dfasdfadsf asdfas 6 izinyanga ezidlule

Answered by TyDraniu 6 izinyanga ezidlule