I cannot sign in. Fails both at work and at home. I have changed passwords 3 times. The confirmation emails work just fine. My cloud servers are up and functioning normal… (funda kabanzi)
I cannot sign in. Fails both at work and at home. I have changed passwords 3 times. The confirmation emails work just fine. My cloud servers are up and functioning normally. After I enter my password and hit enter, the sign-in process never finishes. I get a progress message saying "Working..." that never goes away. See the attached screenshot.
I've disabled all the plug-ins except for LastPass, which I use for storing usernames and passwords. I've restarted my browser several times. I've rebooted both my PC at home and my PC at work.
Any ideas?
Below is the my most recent sync-error log.
1479912756357 Sync.Service INFO Loading Weave 1.52.0
1479912756359 Sync.Engine.Clients DEBUG Engine initialized
1479912756360 Sync.Engine.Clients DEBUG Resetting clients last sync time
1479912756366 Sync.Engine.Bookmarks DEBUG Engine initialized
1479912756369 Sync.Engine.Forms DEBUG Engine initialized
1479912756372 Sync.Engine.History DEBUG Engine initialized
1479912756376 Sync.Engine.Passwords DEBUG Engine initialized
1479912756379 Sync.Engine.Prefs DEBUG Engine initialized
1479912756381 Sync.Engine.Tabs DEBUG Engine initialized
1479912756382 Sync.Engine.Tabs DEBUG Resetting tabs last sync time
1479912756387 Sync.Engine.Addons DEBUG Engine initialized
1479912756388 Sync.Service INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
1479912756390 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1479912756390 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1479912756391 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1479912756391 Sync.AddonsReconciler INFO Registering as Add-on Manager listener.
1479912756391 Sync.AddonsReconciler DEBUG Adding change listener.
1479912756391 Sync.Tracker.History INFO Adding Places observer.
1479912756612 browserwindow.syncui DEBUG observed: weave:service:ready
1479912756615 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1479912756622 browserwindow.syncui DEBUG _loginFailed has sync state=success.login
1479912756627 browserwindow.syncui DEBUG _loginFailed has sync state=success.login
1479912756631 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile
1479912756631 FirefoxAccounts DEBUG getOAuthToken enter
1479912756633 FirefoxAccounts DEBUG FxAccountsOAuthGrantClient Initialized
1479912756633 FirefoxAccounts DEBUG getOAuthToken fetching new token from: https://oauth.accounts.firefox.com/v1
1479912756633 FirefoxAccounts DEBUG enter getAssertion()
1479912756634 FirefoxAccounts ERROR FxA rejecting with error AUTH_ERROR, details: getAssertion called without a session token
1479912756635 FirefoxAccounts ERROR Could not retrieve profile data: Error: AUTH_ERROR (resource://gre/modules/FxAccounts.jsm:1441:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1441:18 < _getAssertion/<@FxAccounts.jsm:595:15 < Handler.prototype.process@Promise-backend.js:937:23 < this.PromiseWalker.walkerLoop@Promise-backend.js:816:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:750:11
1479912760624 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1479912760626 Sync.Service DEBUG User-Agent: Firefox/50.0 (Windows NT 6.1; WOW64) FxSync/1.52.0.20161104212021.desktop
1479912760626 Sync.Service INFO Starting sync at 2016-11-23 08:52:40
1479912760626 Sync.Service DEBUG In sync: should login.
1479912760626 browserwindow.syncui DEBUG observed: weave:service:login:start
1479912760627 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1479912760627 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1479912760627 Sync.Service INFO Logging in the user.
1479912760630 Sync.BrowserIDManager INFO Waiting for user to be verified.
1479912760630 FirefoxAccounts DEBUG already verified
1479912760630 browserwindow.syncui DEBUG _loginFailed has sync state=success.login
1479912760631 Sync.BrowserIDManager INFO Starting fetch for key bundle.
1479912760632 Sync.BrowserIDManager INFO Unable to fetch keys (master-password locked?), so aborting token fetch
1479912760632 Sync.BrowserIDManager INFO Background fetch for key bundle done
1479912760632 Sync.Status DEBUG Status.login: success.login => success.login
1479912760632 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1479912760634 browserwindow.syncui DEBUG _loginFailed has sync state=success.login
1479912760638 Sync.Service INFO User logged in successfully - verifying login.
1479912760640 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState re-fetched credentials and is returning: error.login.reason.account
1479912760640 Sync.Service DEBUG Fetching unlocked auth state returned error.login.reason.account
1479912760640 Sync.Status DEBUG Status.login: success.login => error.login.reason.account
1479912760640 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1479912760640 browserwindow.syncui DEBUG observed: weave:service:login:error
1479912760640 browserwindow.syncui DEBUG onLoginError: login=error.login.reason.account, sync=success.sync
1479912760641 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1479912760642 Sync.ErrorHandler ERROR Sync encountered a login error
1479912760644 Sync.Service DEBUG Exception: Login failed: error.login.reason.account
1479912760644 Sync.Service DEBUG Not syncing: login returned false.
1479912760655 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account
1479912760656 browserwindow.syncui DEBUG _loginFailed has sync state=error.login.reason.account
1479912760657 Sync.ErrorHandler DEBUG Addons installed: 2
1479912760657 Sync.ErrorHandler DEBUG - LastPass, version 4.1.32a, id support@lastpass.com
1479912760657 Sync.ErrorHandler DEBUG - NoScript, version 2.9.5.1, id {73a6fe31-595d-460b-a920-fcc0f8843232}
1479912760657 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile
1479912760657 FirefoxAccounts DEBUG getOAuthToken enter