Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
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Firefox, Instacart, and SNAP - which is the weak link?

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that. I'm using macOS 10.15… (funda kabanzi)

Very suddenly, I cannot buy groceries through Instacart with SNAP. Everyone wants me to use some other browser, but I really don't want to do that.

I'm using macOS 10.15.7 (Catalina) and Firefox for Mac 94.0.2 .

Whenever I go through the regular checkout process, when I click on "Place Order," I get the attached error message.

I cannot tell you how many times I've readded that number; I can't have been wrong on all of them. Yes, there's enough money on the card. I've tried (suggestion of their "support theater" people) deleting the card, logging out of Instacart, quitting Firefox, restarting Firefox (which I did twice to be sure), and adding the EBT number back in.

I even tried my sister's number, to see if it would go through. Same result.

Once I saw a brief flash of something like "Connect to EBT" before getting the error message, but only once.

I have ordered groceries through Firefox for Mac with SNAP on this computer before. Both SNAP and Instacart deny responsibility and tell me to use Safari (which I loathe).

Does anyone have any ideas? If it works in Safari, what's different about Firefox that's stopping it?

Please, grocery delivery is not a luxury for my sister and me. We literally (I was a copyeditor, so I do mean literally) cannot get to the store ourselves. I absolutely must be able to place SNAP orders via Instacart.

Thank you.

Asked by khindall 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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Pinning Extensions

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and re… (funda kabanzi)

Hi, there are certain extensions which will not pin to the toolbar, including (for example) google translate. I have tried refreshing, clearing the cache, deleting and reloading, all to no avail.

Asked by Bill 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

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Strance behaviours when loading a page when connection is slow

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). Th… (funda kabanzi)

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). The refresh button is gray (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.

Asked by SolidBlock 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

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Buffering / latency issues with streaming on Firefox 94 on Windows 10

Hello - I've been unable to stream Twitch content on Firefox 94 for the last day or so, however, the issue impacts Youtube and Vimeo live feeds as well. 1. No outages in… (funda kabanzi)

Hello - I've been unable to stream Twitch content on Firefox 94 for the last day or so, however, the issue impacts Youtube and Vimeo live feeds as well.

1. No outages in my area (Twitch works fine on my phone) 2. Tried Firefox in Troubleshoot mode (which disables all extensions) Twitch still broke. 3. Tried Incognito and Troubleshoot mode, Twitch still broke. 4. Cleared cookies and cache, plus Incognito and Troubleshoot mode, Twitch still broke. 5. Tried a different browser, Twitch works fine on Edge 6. I tried all of the above using a 4G Hotspot instead of my fibre connection, same issue

I’ve done some side by side testing of Edge and Firefox today, streaming the same content on each at the same time. Twitch runs fine on Edge. Twitch loads on Firefox and the chat looks fine. The chat arrives simultaneously on Edge and Firefox, it’s just the audio and video won’t play on Firefox. The audio and video don’t work on the ads either.

Watching a Youtube game stream side by side on both Edge and Firefox gives a slightly different result. Again, the chat feed is almost simultaneous, maybe a fraction faster on Firefox. However, while the audio and video run fine on both Edge and Firefox, there is a 15 second lag on Firefox. Both are playing full 1080 video.

So there is a definite issue with how Firefox is buffering audio/video content. The 15 second delay between the audio video stream and the chat I am seeing today with Youtube is what I was experiencing on Twitch over the weekend. I noticed it on streams that include a chat window on the video. I wasn’t overly concerned about the latency issue, as long as I had audio and video. Both of those stopped working for Twitch on Firefox yesterday. It could be that Twitch has slightly richer content than Youtube and that’s why Twitch isn’t working at all on Firefox?

OK, so I’ve installed the Twitch app for Windows and done some side by side testing with that. Interestingly, the app has a couple of seconds latency over Edge but it works fine. I shall use the app for now but would prefer to use Firefox if the buffering/streaming issues can be resolved.

Asked by mark.nzl 1 unyaka odlule

Answered by mark.nzl 1 unyaka odlule

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Passwords

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I wan… (funda kabanzi)

I cannot create a new login when I try I get this error message "An error occurred while trying to save this password". Whenever I open a new site and am asked if I want to save the password I click yes. When I check the logins/passwords on FF it's empty. I found someone else had this same issue and tried what was suggested and it did not work for me. I really need to save several passwords. This is quite frustrating. Help!

Asked by digitarius3 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

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My laptop died, I've got a new one, but Firefox Sync won't bring bookmarks & others into the new laptop

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing… (funda kabanzi)

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing anything. Not even being able to "see" that I had a laptop before.

Any options to bring back my bookmarks?

Asked by eduardogulias 1 unyaka odlule

Last reply by Bithiah 1 unyaka odlule

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minimize, maximize, restore, close buttons missing

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer. Sudde… (funda kabanzi)

Firefox 94.0.1 (64-bit) ~ Windows 7 ~ No anti-virus except Windows Defender ~ No new extensions installed that haven't already been operating for weeks or longer.


Suddenly, after doing NOTHING except restarting my computer, my 'minimize', 'maximize', 'restore' and 'close' buttons are missing.

Any 'solutions' I've looked up talk about "Tablet Mode" (which I highly doubt I'm in) or other nonsense, the options for which either didn't exist when I opened suggested menus, or were simply techno-jargon-gobbledy-gook.

I doubt it's anything to do with Windows, since 'Waterfox', 'Microsoft Edge', 'Chrome' and other browsers all have their buttons intact.

When I opened Firefox in 'troubleshoot mode' the buttons were back. But nobody in those unhelpful 'help articles' said what to do after opening in troubleshoot mode, so I closed it, opened Firefox the usual way again, and the buttons were still missing.

Some logical, properly explained help would be greatly appreciated.

Asked by befir 1 unyaka odlule

Last reply by FredMcD 11 izinyanga ezidlule

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Plugins & Profile directory

I have tried on windows and on linux, and the same thing happens for both. I don't get the plugins i should have. I want to try and enable java, but its not even appearin… (funda kabanzi)

I have tried on windows and on linux, and the same thing happens for both. I don't get the plugins i should have. I want to try and enable java, but its not even appearing in the first place. My profile directory is all messed up as well. I don't have a pluginreg.dat, my extensions.sqlite is an extensions.json. I have been reading all the forums but they mention stuff about the files in the profile, but I don't have those files.

Asked by caedenperelliharris 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

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Unable to log onto Vanguard Account

I am unable to log onto investor.vanguard.com using Firefox. It has worked fine until last week. I confirmed the username/password are correct (they work fine on my pho… (funda kabanzi)

I am unable to log onto investor.vanguard.com using Firefox. It has worked fine until last week. I confirmed the username/password are correct (they work fine on my phone app and using the Microsoft browser). I contacted Vanguard and they said they have not had any reported issues on the website.

When I click on the LOGON icon, a blue halo appears around the icon, but I cannot complete the logon. All other icons on the home page work properly on Firefox, but the LOGON does not. Deleting cookies did not help.

Are other Firefox users experiencing this on Vanguard, and if so, is there a fix?

Asked by K_E_BETSCH 1 unyaka odlule

Answered by K_E_BETSCH 1 unyaka odlule

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Add Blocking on MacBook Pro not working right

After the last update to Firefox on my Mac Book Pro running Mac-OS Monterey, I was offered an update to Ad Block Plus. This add-on, AdBlocker Ultimate shows as installed… (funda kabanzi)

After the last update to Firefox on my Mac Book Pro running Mac-OS Monterey, I was offered an update to Ad Block Plus. This add-on, AdBlocker Ultimate shows as installed but it won't run at all and shows as disabled and my existing AdBlock Plus quits working. I'm using Adblock Plus on my windows based computers with all synced together with the Mac Book and the Windows computers are OK, but not the Mac Book. Is there any way to get my Mac Book working correctly? In addition the last update to Firefox on the Mac Book opens by offering me "Life in Color" every time it starts up. How long do I have to tell it I'm not interested? Thanks for your help.

Asked by Franklin.Siegrist 1 unyaka odlule

Answered by Franklin.Siegrist 1 unyaka odlule

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Firefox logins & passwords

Hey, All of the saved logins and passwords are gone while the bookmarks remain. I noticed that logins and passwords disappeared after the computer turned off unexpectedl… (funda kabanzi)

Hey, All of the saved logins and passwords are gone while the bookmarks remain.

I noticed that logins and passwords disappeared after the computer turned off unexpectedly due to low battery and unstable power connection couple times in a few minute interval.

How do I get back logins and passwords?

Asked by hoops1 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Why are some fonts all messed up?

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing I didn't change any text settings of purpose, and I'm seeing this across a few differe… (funda kabanzi)

https://drive.google.com/file/d/1j-RWTilIiqeKjU4PpLClYdpUkvEpzmy3/view?usp=sharing

I didn't change any text settings of purpose, and I'm seeing this across a few different sites. What should I do?

Thank you!

Asked by pfbourassa 1 unyaka odlule

Last reply by pfbourassa 1 unyaka odlule

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Multiple Sites Blocked with "SEC_ERROR_REVOKED_CERTIFICATE", but work fine with Google Chrome

In the last few days, I started having multiple web sites blocked with "SEC_ERROR_REVOKED_CERTIFICATE". They work fine with Google Chrome and Microsoft Edge, and I trust… (funda kabanzi)

In the last few days, I started having multiple web sites blocked with "SEC_ERROR_REVOKED_CERTIFICATE". They work fine with Google Chrome and Microsoft Edge, and I trust them. One example is http://www.wumb.org, a public radio station. I found nothing in Firefox Help to bypass this security flag and go to the page.

If there is a work-around, please make it show up when searching for SEC_ERROR_REVOKED_CERTIFICATE in Firefox Help. If there is no work-around, please add one. Otherwise, Firefox, my favorite browser, will quickly get a bad reputation.

Thanks,

Eliot Mayer Belmont, MA, USA

Asked by Eliot Mayer 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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Cisco Webex Desk Camera not working (works with other browser)

Hello, I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35). lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems,… (funda kabanzi)

Hello,

I have a new Cisco Webex Desk Camera that it's not working with Firefox (Flatpak on Fedora Silverblue 35).

lsusb: Bus 006 Device 004: ID 05a6:0023 Cisco Systems, Inc. Cisco Webex Desk Camera

https://mozilla.github.io/webrtc-landing/gum_test.html shows two cameras "Video Capture 4" and "Video Capture 5", none of them work, the page shows an error message: "AbortError: Starting videoinput failed".

The same website works in Chromium (also a Flatpak), which only sees "Video Capture 4 (05a6:0023)". "OBS Studio" is also able to use the camera. "Video Capture 5" is not available in Chromium and freezes the image in OBS Studio. I believe Video Capture 5 is the IR camera that is used in Windows Hello.

Would you be able to help me to get this camera supported, please?

Asked by Jorge Martínez López 1 unyaka odlule

Last reply by Jorge Martínez López 11 izinyanga ezidlule

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INCREDIBLY slow to load pages and tab crashes

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and … (funda kabanzi)

I have V94.0.1 64 bit version of Firefox. Let me start with this - I really like Firefox and all that it stands for in terms of privacy. I despise Chrome, MSIE/Edge, and Safari because of the data mining they do.

That said, I am very frustrated with Firefox performance on both my Windows PC and my Apple MacBook. I have several pinned tabs. It takes what feels like FOREVER for the pinned and other tabs to open and fully load from the previous session. In fact, some tabs, pinned or not pinned, take easily 15 -20 minutes before they fully load, if they ever load. I also have several tabs that crash all the time - TitanTV, LinkedIn, IMDB, iCloud, Cozi, YahooMail, etc. There are also times where a tab or page gets so hung that I have to close Firefox and start it again. I have uninstalled and reinstalled numerous times. I have not found any useful assistance on this support forum or with general web searches.

Can someone PLEASE help me solve this as it is way beyond annoying?

Asked by BBBB1290 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule