Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox hanging up or crashing every time I open it. Won't open in safe mode either.

I tried to delete browsing and web history when closing Firefox and this problem happened with Firefox immediately hanging up not closing except on 'force quit' and then … (funda kabanzi)

I tried to delete browsing and web history when closing Firefox and this problem happened with Firefox immediately hanging up not closing except on 'force quit' and then totally not opening at all. It won't open in Safe Mode just zilch happening! Nothing I've tried has worked. I've removed and reinstalled Firefox, it but the same immediately happens. I am an older person and not a tech head! So need some simple instructions. Presently I am using Safari and but would like to get Firefox back and reinstalled again so I can access my book marks. Thanks for your help.

Asked by Maurpd 6 iminyaka edlule

Answered by FredMcD 6 iminyaka edlule

  • Okugcinwe kunqolobane

How often should a cloned Firefox profile in a company environment be refreshed?

I'm not sure why, but several users in my company had Firefox blow up first thing in the morning. I suspect an issue with the Firefox App Data profile, but it is uncertai… (funda kabanzi)

I'm not sure why, but several users in my company had Firefox blow up first thing in the morning. I suspect an issue with the Firefox App Data profile, but it is uncertain if anything was wrong with the profile itself, something that saved in the profile after the fact, or something in tandem caused Firefox to crash.

We operate only in a Windows environment. Our version we current deploy via GPO is 40.0. We only update Firefox if our software development team recommends an upgrade to address compatibility issues with our internal websites, and we have used this version since October 2015. We duplicate the App Data profile into the hidden Default User directory so the profile clone is mapped to anyone logging into the computer for the first time. We've essentially been using the same profile since version 28.0, and only making minor updates in the configuration settings without any refreshing form Firefox.

When the crashing began, our users either stated Firefox would either continuously load or have the plugin container report a problem and crash. Restarting computers, testing Firefox in Safe Mode, choosing the Firefox Refresh option, and clearing Internet cache didn't help, but testing Firefox as an admin account worked without any issues. I did notice most users showed an available update for software, such as Adobe Reader or Java, but there were a few that didn't have anything pending. If I uninstalled the pending software for those that had it, Firefox would work until I reinstalled the same software. Reinstalling Firefox didn't work either. If I either have Firefox rebuild the profile or I revert to our default clone profile, the issue goes away.

Everything had been working just fine for users last week, and we did not push any software or updates to computers over the weekend. My guess: something had been cached in the profile folder that expired after 'x' amount of time and caused problems across the board. Am I on the right track? Is there something else we should be or not be doing in this scenario to avoid this sort of problem? This is the first major issue where I had to access each computer and resolve the issue on a per user basis.

I can provide any other information that might be helpful. I have backups of the problematic profiles if reviewing those would be helpful, but my attempts to recreate the scenario with those same profiles have so far been uneventful. Also any other advice for managing and deploying Firefox in a corporate environment would be helpful. Our setup had been working great up until today. Thanks in advance for your help.

Asked by jeff225 5 iminyaka edlule

Last reply by jeff225 5 iminyaka edlule

  • Okugcinwe kunqolobane

always crashed those using the latest version

Every now and then, about 15 min, my FF has been crashed again on Window 7 Ultimate albeit FF is the latest version. Also, I have run the malware scan and everything seem… (funda kabanzi)

Every now and then, about 15 min, my FF has been crashed again on Window 7 Ultimate albeit FF is the latest version. Also, I have run the malware scan and everything seems okay. Please help me to sort this out.

Asked by RubyDo 4 iminyaka edlule

Last reply by RubyDo 4 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox - Your tab just crashed

Firefox 57.0.4 (64-bit) under Linux Mint 18.3 Prior to Jan 21, no problem encountered then on 21st Jan, get message "Your tab just crashed" while trying to reach "https:/… (funda kabanzi)

Firefox 57.0.4 (64-bit) under Linux Mint 18.3 Prior to Jan 21, no problem encountered then on 21st Jan, get message "Your tab just crashed" while trying to reach "https://www.bonprix-wa.be/". The page is displayed and images are loaded. Keep loading then suddenly, it crashes. The same occured with "https://www.renaissancecss.com/?ref=webdesignernews.com". (First 'faulty' site has been accessed succesfully in the week prior to Jan 21) When those are the only two opened tabs, Firefox completely crashes (window disappears) Same occurs in Safe Mode and after Refresh. No crash report generated

Before somebody asks, I didn't change any settings of Firefox prior to troubles ...

Asked by kelumden 3 iminyaka edlule

Last reply by kelumden 3 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

ONE website crashes my modem - only with Firefox.

Sorry, but this is a repeat of an old problem, with a new glitch. This is the text of the old question: "When I connect to homedepot.com, after a minute or so, I lose my … (funda kabanzi)

Sorry, but this is a repeat of an old problem, with a new glitch.

This is the text of the old question: "When I connect to homedepot.com, after a minute or so, I lose my DSL connection (red light on modem). This ALWAYS happens on that web site and ONLY on that web site. What the hell? It does not happen with (ugh) internet explorer. I am using Firefox 54.0.1 64-bit on Windows 7, SP1."

I have updated to the latest Firefox, and still have the problem on the computer.

I also use Firefox on my Android phone. Today, I connected to homedepot.com using the phone through my wi-fi router. The modem crashed. After reconnecting, I connected to the same site - again through my wi-fi router - using Chrome on my phone, and there was no problem. So it isn't the computer's OS, as was suggested. I have been using Firefox since version 1.0 and have never had any serious - or strange - problems. Hate to give up on it. Any ideas?

Asked by _Howard 3 iminyaka edlule

Answered by _Howard 3 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Not able to recover previous session after Firefox update and crash

Hello, my problem is as follows: I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so … (funda kabanzi)

Hello, my problem is as follows:

I had a session open when i updated Firefox. It closed the browser however Firefox didn't show me any indication that it was updating so i tried open it again. Right that moment the update window showed up and somehow Firefox crashed. When i opened it again, my previous session was lost and i have no way of retrieving it. There is no option popping up in the menu that says 'Restore Session' and other methods that i have seen online are a bit difficult to understand.

Also the sessions i can recover are all after Firefox kinda crashed/Firefox updated so i don't know how to get my old session back. The session i want to recover is before i updated to Firefox 62.0 on the 10th, September. (Time stamp would be around 5:30pm CEST)

Oh and i have seen this thread (https://support.mozilla.org/en-US/questions/1204253) and i tried doing it, but the session i want back is not there.... does that mean worst case scenario happened and i won't be able to get my session back? ;____;


This may be a dumb question but would reseting my windows version to 9th, September help? I mean it would erase the update i did for Firefox and should (as much as i know <.<) also reset the setting for Firefox to yesterday's ones correct? But would that help since my problem is on the net surface and not a computer problem >.>


ps: i wanted to upload pictures but it somehow doesn't let me, so if you need them, please tell me and i will try to send them.

Asked by JaVe94 3 iminyaka edlule

Answered by jscher2000 3 iminyaka edlule

  • Okugcinwe kunqolobane

Since updating to Ver. 62 the Crash Reporter keeps appearing every time I quit Firefox - Why?

Since the upgrade to Ver 62 was applied every time I launch Firefox, use it for any length of time then quit it successfully, the crash reporter appears. I have changed n… (funda kabanzi)

Since the upgrade to Ver 62 was applied every time I launch Firefox, use it for any length of time then quit it successfully, the crash reporter appears. I have changed nothing else on the computer - as far as installation of software is concerned. I have not loaded or used anything browser related that I was not using before the new version of Firefox was loaded. I am getting fed up with this string of Crash Reporter windows appearing after every trip to the browser from my email client or anywhere else. If I knew how to turn it off, I would but then I would not be able to send a report if Firefox was to genuinely crash; something that rarely happens but is not unknown. My praiseworthy experience of Firefox over many years since previously using Netscape Navigator is being soured by this behaviour.

Asked by MikeyJ 3 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox crashes

PLEASE HELP ME OUT! Look at the last 2 days...I cannot work like that. If you could contact me very quick I would really appreciate it !!! Submitted Crash Reports Report … (funda kabanzi)

PLEASE HELP ME OUT! Look at the last 2 days...I cannot work like that. If you could contact me very quick I would really appreciate it !!! Submitted Crash Reports Report ID Date Submitted bp-013ac40f-e3bc-42dc-aa33-d32a32151030 31.10.2015 00:07 ч. bp-eeb23576-9399-4ba0-8f83-00fa12151030 30.10.2015 23:56 ч. bp-94215ca4-63b0-4abf-a9ca-a1ab62151030 30.10.2015 23:49 ч. bp-5185f5d4-7489-4965-b802-acb372151030 30.10.2015 17:54 ч. bp-c9183cce-47bd-4399-a7f0-a194d2151030 30.10.2015 16:33 ч. bp-3990b7ee-daef-4195-91e0-b95c52151030 30.10.2015 16:29 ч. bp-186a4dcb-6979-43b3-9af0-84f942151030 30.10.2015 16:14 ч. bp-1fed6b72-928c-4d64-ad2a-e215a2151030 30.10.2015 16:07 ч. bp-9d78d61e-9e8e-451d-8e7f-b27f22151030 30.10.2015 15:18 ч. bp-f0113576-544d-4af7-b5d3-b1b1c2151030 30.10.2015 13:53 ч. bp-70464955-b7e3-411a-a620-c11f92151030 30.10.2015 12:53 ч. bp-bed63dea-84f1-4739-b5ac-955732151030 30.10.2015 12:45 ч. bp-a03926be-8998-4b28-b0c5-f05bb2151030 30.10.2015 12:33 ч. bp-55cd6540-94f0-4838-a5b3-084662151030 30.10.2015 12:11 ч. bp-6612f403-def9-417f-b32d-4c8b42151030 30.10.2015 12:10 ч. bp-aa5ae592-ee7e-4bd2-891b-378042151030 30.10.2015 11:51 ч. bp-35960674-9959-4114-91f8-05f982151030 30.10.2015 11:46 ч. bp-75074650-5254-4015-bddd-01f492151030 30.10.2015 11:46 ч. bp-793db4bb-aa11-4b36-bf1b-515072151030 30.10.2015 10:58 ч. bp-0502d9f1-a986-43cc-a3c6-82f4d2151029 29.10.2015 23:24 ч. bp-3d61db1e-b7c6-4f7b-9f1f-13d042151029 29.10.2015 22:20 ч. bp-08fd4778-16d1-4b0b-a571-9bb5e2151029 29.10.2015 22:15 ч. bp-3f53c9a1-6cb6-4814-a656-1c07d2151029 29.10.2015 22:13 ч. bp-f58da454-aa72-4d80-b8db-fecec2151029 29.10.2015 19:14 ч. bp-27c28566-b852-42a3-9a0c-335062151029 29.10.2015 12:29 ч. bp-d3346dde-cd88-4f61-b1c0-975fd2151014 14.10.2015 13:16 ч. bp-d9d825dd-34f0-46a9-980d-569ac2151001 2.10.2015 01:18 ч. bp-a2b7783e-a1cb-4e8b-9252-efe4a2150915 15.9.2015 18:44 ч. bp-4c3024a2-07f0-46db-a706-16d812150913 14.9.2015 02:45 ч. bp-9c5d1193-ba88-4521-8827-13dd82150912 12.9.2015 03:40 ч. bp-755d6922-3997-4b12-a922-92ac72150912 12.9.2015 03:30 ч. bp-8deca399-aabb-48bf-a6b5-651f22150912 12.9.2015 03:12 ч. bp-d1911bf9-8bb8-47fd-b295-811fd2150911 12.9.2015 02:24 ч. bp-37ded99e-df55-44fe-a363-fcbc32150911 12.9.2015 02:04 ч. bp-5832c358-c54d-4f51-82a4-678d02150911 12.9.2015 01:04 ч. bp-9f1333a6-9c8b-4265-8bb6-18add2150910 10.9.2015 04:07 ч. bp-e6f2d311-b6ba-485d-acd0-358ea2150909 10.9.2015 01:26 ч. bp-c4eb1841-c49c-43c0-aebe-aa3d92150909 9.9.2015 14:33 ч. bp-9a00e02f-155b-480d-96ef-c922c2150909 9.9.2015 14:29 ч. bp-6595453e-83c1-4955-8b20-23db92150808 8.8.2015 11:39 ч. bp-1f0331c1-7a60-4416-b3db-47d632150804 4.8.2015 18:05 ч. bp-d64129fd-9d47-410f-ab76-1511a2150804 4.8.2015 11:34 ч.

Asked by shefchenko17 5 iminyaka edlule

Answered by shefchenko17 5 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox crashes several times a day.

This has been going on for longer than I should have let it. For the record, I have tried going into Safe Mode but it didn't fix the issue. The crashes that I receive a… (funda kabanzi)

This has been going on for longer than I should have let it. For the record, I have tried going into Safe Mode but it didn't fix the issue. The crashes that I receive are random. I can be watching a video or I can just be reading something on a forum, regardless the browser crashes. I had a Java Applet plugin that was out of date so I also tried disabling that but I still had the crashes. Any help would be greatly appreciated, here are a couple of my crash reports.

https://crash-stats.mozilla.com/report/index/7b4126e5-6c3f-48b9-bf8f-de33d2160423

https://crash-stats.mozilla.com/report/index/7598566e-b8c8-4152-b58a-29ba52160423

Asked by BBall33 5 iminyaka edlule

Last reply by Brunej 5 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox crashes

On the morning of October 1st, 2016 I was trying to move April's webhistory into September's Webhistory by tricking my computer into thinking it was still September 30th,… (funda kabanzi)

On the morning of October 1st, 2016 I was trying to move April's webhistory into September's Webhistory by tricking my computer into thinking it was still September 30th, so that I wouldn't have to randomly search through the massive category of "older than 6 months" eventually Firefox refused to continue loading pages or even access older pages on my tabhistory. I restarted my computer & allowed an update to Firefox to activate, however when I reactivated Firefox it took a lot longer to load than normal, only for it to show a crash message after about 1 minute each time I tried to start it, safe mode & restarting my PC made no difference.

    Eventually I had the insane idea to copy all of my firefox information onto a flashdrive then completely refresh it on my main computer, however even then there was no difference. In frustration I decided to start using the vastly inferior browser known as internet explorer, I looked into Mozilla support using it. I got this computer in late July 2013, & was extremely careful with it, there were no virus threats or anything on this computer & I'm still using Windows 8.
    This is my most recent crash Crash ID: bp-c995142e-114e-4ae4-a013-4dd1a2161003
    This is probably the oldest Firefox restart crash in the chain Crash ID: bp-f9bd6bcf-f99b-4276-9ac3-e790f2161001

Hopefully this information helps some.

Asked by WaterKirby1994 4 iminyaka edlule

Answered by FredMcD 4 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Getting "Gah Tab Crashed" error - likely due to USB bluetooth headset

Hello. I am running FF 55.0.3 on Windows 10 Pro, 64-bit. Been using FF as my main browser for years. In the last 2 weeks, every tab started crashing, within 1-10 secon… (funda kabanzi)

Hello. I am running FF 55.0.3 on Windows 10 Pro, 64-bit. Been using FF as my main browser for years. In the last 2 weeks, every tab started crashing, within 1-10 seconds of being open.

This problem only occurs when my Jabra Pro 9400 bluetooth headset is plugged into the USB port. Unplugged, FF works fine. If I plug the headset in while FF is open, usually it will crash the tabs. It is most often duplicatable on the youtube.com site.

about:crashes yields no results, as that list doesn't appear to track "tab" crashes, but only "browser" crashes.

I have no "Extensions" and 3 Plug-ins: OpenH264 Video Codec by Cisco Shockwave Flash 27.0 Widevine Content Decryption Module by Google

I know enough to know there is a conflict somewhere, but not enough to know how to identify/solve it. Any thoughts? Thanks!

Asked by kurtwagoner 4 iminyaka edlule

Answered by philipp 3 iminyaka edlule

  • Okugcinwe kunqolobane

usally when i open a tab firefox crashes how do i fix this?

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of… (funda kabanzi)

when i open a new tab it stays there until i search for something then Firefox crashes. i am running windows 7xp. and running 32.0.2 version of Firefox here is a list of my last 10 crash reports bp-a370f65d-4e60-400e-a8b3-bab8a2141011 15 minutes ago bp-316a3f8f-0775-4b62-be57-bc0c02141011 15 minutes ago bp-72f4e73f-337c-4228-afb9-835cc2141011 19 minutes ago bp-fe79e622-9242-4f85-940f-16ca62141011 26 minutes ago bp-749dbfbc-ed09-4403-8941-c2fec2141011 26 minutes ago bp-f3ac0934-690a-484c-991a-d70972141010 1 day ago bp-5d5f05e4-d82d-4798-b273-3a6d52141010 1 day ago bp-5d7b93b4-95a3-4603-863c-bebac2141010 1 day ago bp-a8fd0ad5-7bef-46ce-86dc-532ee2141010 2 days ago bp-a56e2617-e1eb-4fdc-91ab-23be52141009 2 days ago and a list of my extensions Astromenda NT 11.0.2 false {424b0d11-e7fe-4a04-b7df-8f2c77f58aaf} Astromenda Search Addon 1.2 false {ad7ce998-a77b-4062-9ffb-1d0b7cb23183} BlockAndSurf 1.179 false {56791912-F4C2-417E-D654-2D99CBE99C83} CheckMeUp 1.179 false {CD3858A7-9F92-BD0F-0583-1E9D178F7598} Fast Start 4.3.0 false faststartff@gmail.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} PriceFountain 1.0 false {b6a94784-0ffb-4121-88c6-435139067ee2} YouTube Enhancer Plus 3.3.2 false firefoxaddon@youtubeenhancer.com

Asked by dion69 6 iminyaka edlule

Last reply by cor-el 6 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Blank/White screen on youtube videos. New Flash 17 version incompatible with Firefox 36?

Hello everyone I think that recently I had to update Flash version and it was all okay even after the update. But yesterday videos on YouTube all of a sudden stopped dis… (funda kabanzi)

Hello everyone

I think that recently I had to update Flash version and it was all okay even after the update. But yesterday videos on YouTube all of a sudden stopped displaying. Just like that, in the morning they were okay and then around of noon, all of sudden blank. Didn't install anything new or something.. now I only get White screen with no any border, just an empty spot where the video should be. Beside that, any other flash content [i.e. videos on Facebook, vimeo are not displaying as well]. All I get on YouTube is constant "loading" indicator beside the cursor which keeps blipping.

Now the strange thing is first - I have no problems with this on other browsers like i.e. Google Chrome, and second.. IF I uninstall Flash from my PC, I can watch YouTube videos on Mozilla although the max resolution is 720p.. and vimeo/facebook videos will still not work. How da heck is that even possible? O.o

I've tried a lot of different things and nothing helped.. here are some of the them [I hope I won't forget something]

- Uninstalling Mozilla/Flash then installing them again - Uninstalling Flash, then letting Mozilla suggest me to add it - Disabling/Deleting all of my extensions - Turning off that hardware acceleration thingy - Deleting cookies from YouTube then adding them to exceptions - Clearing out whole history/cache or whatever - Right clicking on the "empty space" where video should be.. to see if any options will pop-up [Of course they don't, there is no video to start with] - Scanning for viruses [Nothing]

Can anyone please help me? Any suggestion, what can I do?

Asked by hajvanho 6 iminyaka edlule

Answered by hajvanho 6 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox keeps crashing with OSX El Capitan

Since Update to 42 it keeps crashing 5-10 times a day. Seems like the same mentioned here: https://discussions.apple.com/thread/7269348 Meldungs-ID Sendedatum bp-534552… (funda kabanzi)

Since Update to 42 it keeps crashing 5-10 times a day.

Seems like the same mentioned here: https://discussions.apple.com/thread/7269348


Meldungs-ID Sendedatum bp-534552c9-0fdb-4f05-9b49-55beb2151024 24.10.15 13:01 bp-53541f78-3d03-414f-80e9-9fa6e2151024 24.10.15 13:01 bp-490702e2-ea63-4e5b-bd95-0a7cc2151024 24.10.15 13:01 bp-f93b3c6f-756c-49ca-b0cf-940752151024 24.10.15 13:00 bp-fec291be-2225-4720-a4fc-68fe52151024 24.10.15 13:00 bp-d27af96c-a3cb-43c3-abcb-7ae272151024 24.10.15 13:00 bp-de878a2f-b6d5-4ce8-86b1-7eab32151024 24.10.15 13:00 bp-4fa8f9fd-3981-4e71-80e5-37e732151024 24.10.15 12:28 bp-b404e677-d9e1-452f-8f4f-d52ce2151023 23.10.15 20:14 bp-7a91ac84-14f7-40fe-b4c2-733302151023 23.10.15 19:54 bp-447b2055-4098-4260-b846-f65c52151023

Asked by hirschferkel 5 iminyaka edlule

Answered by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

I losy all my pusernames/passwords during a Firefox crash recently. Is there a anyway to get them back?

I've been experiencing problems with the newest update of Firefox since it came out. My toolbars don't right. It crashed on me several times, and now I've discovered that… (funda kabanzi)

I've been experiencing problems with the newest update of Firefox since it came out. My toolbars don't right. It crashed on me several times, and now I've discovered that after the crash, it went back to default mode and wiped out all my usernames/passwords.

I tried a system restore on my Windows Ultimate 7, but that didn't do anything. And by toolbars, I mean the Yahoo! Toolbar for firefox.

I have version 43.0.4 as of today.

Asked by SBChampsAgain15 5 iminyaka edlule

Last reply by cor-el 5 iminyaka edlule

  • Okugcinwe kunqolobane

firefox crashes while browsing have updated extensions and add-ons

over the past couple of weeks my late 2012 Macbook Pro Retina (13 inch) has crashed three times while browsing websites in Firefox. I then turn the computer back on in S… (funda kabanzi)

over the past couple of weeks my late 2012 Macbook Pro Retina (13 inch) has crashed three times while browsing websites in Firefox. I then turn the computer back on in Safe Mode and then trash firefox and re-install it using Safari browser. Since the computer does not crash in Safe Mode I have checked my extensions and add ons and found a couple of days ago that my version of Java was out od date. I updated it but since then my computer has still crashed while browsing the web using Firefox. I have checked all of my extensions and they all seem to be up to date. I am wondering if this issue is due to an out of date graphics card as I have not update to Sierra and am stilling using Yosemite. I would appreciate any feedback on this issue. thanks.

Asked by kahoutek13 4 iminyaka edlule

Last reply by kahoutek13 4 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox crashes

hi i have a .... to me ... big problem. firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away. firefox just crash… (funda kabanzi)

hi i have a .... to me ... big problem.

firefox will not even start and stay up. i can hardly even get the crash message up and the widow goes away.

firefox just crashes before its had a chance. downloaded new and same thing happens. a crash report comes up but i can't get the report written before its gone.

installed new version of mozilla. still persists

so i followed the prompts form here, "You should copy the Report IDs for submitted crash reports (they start with bp-) to your support question in the Community Support forum."

and i get this, Crash ID: bp-74f92cba-0ebf-43ba-a7bc-2a1871171126

can you help me pls. thnx brian

Asked by just plain old brian 2 iminyaka edlule

Answered by FredMcD 2 iminyaka edlule

  • Okugcinwe kunqolobane

Getting constant crashes, error signature: 41.0.0.5738 mod name: mozglue.dll

I have had this plug-in container problem for several months causing the browser to hang especially when I have several tabs open and crash when I use task manager to fix… (funda kabanzi)

I have had this plug-in container problem for several months causing the browser to hang especially when I have several tabs open and crash when I use task manager to fix; for example on 8.26.15, the error signature was 40.0.3.5716; samd mod name: mozglue.dll

and last April 13, 2015, it was called plug-in container 37.0.1.5570, mod name (different this time) called: mozalloc.dll

Below is a possible fix I found but I'm scared to try to use it involving opening file browser ( what is that) and find program files (I know that is in C file) and replace anything named firefox to .old (is that dot old). then it says Now run the full installer. If all goes well, remove the OLD folders when you are done. what is the full installer; you have to re-install Firefox.

What about going back to a prior version of Firefox; how do I easily do that?

I have constantly updated carefully every add-on to latest version appropriate for my computer which is old, using windows xp professional. I'm also afraid to use tune-up, that I would lose all the add-ons, extensions not allowing the browser to work properly.

I think that Firefox updates are an overreach for older computers with windows xp that can better function on an older version of Firefox. I need an expert to help me; perhaps tomorrow.



Possible fix below I found - I didn't work for this guy:

mozglue.dll = Firefox = Mozilla Foundation

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.

Asked by smagrill 5 iminyaka edlule

Last reply by FredMcD 5 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox crashes

bp-246727e7-eff9-41f4-b6dc-d906c2151115 Firefox has been crashing when I open it for over a week now, and I really miss it. The problem started when I updated the Silver… (funda kabanzi)

bp-246727e7-eff9-41f4-b6dc-d906c2151115

Firefox has been crashing when I open it for over a week now, and I really miss it. The problem started when I updated the SilverLight and Adobe add-ons/plug-ins. Firefox has never opened since. I have re-installed it, un-installed and then re-installed it, tried running it in Safe Mode, tried installing it in Safe Mode, tried re-installing it after deleting the C-drive folders, and even tried uninstalling Silverlight and Adobe and re-installing Firefox without them even in the system. I tried re-installing them and then re-installing Firefox--nope. Finally, I went back to restore point in my computer from a week before the problem.

When the computer was restored, Firefox was there--version 41-something (Oddly, it was set to upgrade itself), which wouldn't open because it could not find a file called XPCOM. I can't get into Firefox to reset it to the factory settings, which I'm sure include XPCOM.

What now? I love Firefox, and I'm not ready to be done with it...

Asked by will19008 5 iminyaka edlule

Answered by jscher2000 5 iminyaka edlule