Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Can't create new account

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign … (funda kabanzi)

I am trying to create a new Firefox account with it's own email to be separate from this Firefox account I am posting from. However, every time I try to follow the "sign up" buttons I get redirected to the login page where I enter what I want as the new account info and receive a "Primary email account required for sign in" The email I'm trying to use for my new account is NOT registered with Firefox and I am using a freshly installed version of the browser on a new PC so no extensions are interfering.

Asked by Gabriel 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox can sync bookmarks but can't sync logins and passwords

Firefox can sync anything except logins and passwords between different devices. I have selected "Logins and passwords" at "settings-Sync-You are syncing these items acro… (funda kabanzi)

Firefox can sync anything except logins and passwords between different devices. I have selected "Logins and passwords" at "settings-Sync-You are syncing these items across all your connected devices", but it still dosen't work.

Asked by MaxST 10 izinyanga ezidlule

Last reply by cor-el 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox doesn't recognise my primary e-mail address for Firefox Account sign in, with message "Primary account e-mail required for sign in"

I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run F… (funda kabanzi)

I use Firefox sync between multiple devices, including a desktop and a laptop on Ubuntu Linux. This is done through a Firefox account. Both Ubuntu devices mentioned run Firefox 108.0 for Ubuntu 20.04 LTS.

I'm signed in on this Firefox account on my laptop (from which I'm writing this message). I recently (some months ago) changed my primary e-mail, since I may lose access to the older e-mail account soon. Now, suddenly, on my Ubuntu Desktop I received a message that I need to sign in to sync. When I click on "sign in", it takes me to tab that lists my primary e-mail address and asks for my password. I enter the password that I know is correct (it is listed under my saved logins on this Ubuntu laptop and the e-mail listed is the primary e-mail address with which I am signed in on my laptop, writing this message; it is also listed on my Firefox account details as my primary e-mail address). I then get a red message on tab stating "Primary account e-mail required for sign in", despite the fact that it is with my primary e-mail that I am attempting to sign in! I've tried it multiple times, to no avail.

At least two other users have posted about related concerns this year: (see https://support.mozilla.org/en-US/questions/1368875 and https://support.mozilla.org/en-US/questions/1395902). However, nothing has been done to resolve this issue. I have followed all instructions provided for changing my primary e-mail address. This is definitely a fault on Mozilla's side and not mine. Please resolve this urgently, users risk losing vast amounts of data, through no fault of their own, if you fail to do so.

Asked by stefaan1 1 unyaka odlule

Last reply by jonzn4SUSE 1 unyaka odlule

Is it possible to use Mozilla Sync without the email step?

I have 2fa enabled on my account, is there a way to skip/disable the third step where I have to enter a code from an email? It's already redundant with 2fa. Plus, the run… (funda kabanzi)

I have 2fa enabled on my account, is there a way to skip/disable the third step where I have to enter a code from an email? It's already redundant with 2fa. Plus, the runaround of "enter your email, enter your password, get email, enter the code, oops your password is wrong!" is irritating enough :) It just seems unnecessarily difficult.

Asked by glennmorse 1 inyanga edlule

  • Okugcinwe kunqolobane

Password location/Syncing

I save all my passwords in Firefox. I have just synced my Firefox browser with Firefox on my IOS device into the Firefox IOS app. What do I need to do to get my passwo… (funda kabanzi)

I save all my passwords in Firefox. I have just synced my Firefox browser with Firefox on my IOS device into the Firefox IOS app. What do I need to do to get my passwords to appear when I want to log into the respective websites?

Asked by smm1059 8 izinyanga ezidlule

Last reply by jonzn4SUSE 8 izinyanga ezidlule

Synching desktop and mobile Firefox bookmarks

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop b… (funda kabanzi)

I have a Firefox account in order to use the sync capabilities. After a sync between desktop and phone the desktop bookmarks are on my phone in an extra folder "desktop bookmarks" and vice versa the phone bookmarks are in folder "Mobile bookmarks" in my desktop Firefox. Is this normal behaviour? I would expect them in one common folder to have a seamless synching.

Best regards, Walter

Asked by Walter.Spermann 1 inyanga edlule

Last reply by jonzn4SUSE 1 inyanga edlule

  • Okugcinwe kunqolobane

How to remove imported data from Chrome?

Hello, I was recently asked to import my saved passwords from Chrome, however the entire data including bookmarks, autofill data, history etc was imported over to Firefox… (funda kabanzi)

Hello, I was recently asked to import my saved passwords from Chrome, however the entire data including bookmarks, autofill data, history etc was imported over to Firefox. How can I remove this synced data from Chrome and revert it? Uninstalling Firefox and disabling sync did not work.

Asked by pele2life 8 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Primary email account ([edited] @cox.net) is no longer active

The process to change email address requires a verification be sent to old email. That account is not active so no verification can be received. How can I change my ema… (funda kabanzi)

The process to change email address requires a verification be sent to old email. That account is not active so no verification can be received. How can I change my email from the dead ([edited] @cox.net) to the new email ([edited] @mailfence.com)?

Asked by pickblu 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

Syncing algorithm of bookmarks kind of stupid...

I use synching between phone and desktop. I deleted some bookmarks on my phone and synced phone and desktop Firefox. I would expect that the deleted bookmarks also disapp… (funda kabanzi)

I use synching between phone and desktop. I deleted some bookmarks on my phone and synced phone and desktop Firefox. I would expect that the deleted bookmarks also disappear on my desktop FF under "Mobile Bookmarks", but nothing changes. Worse than that, after I added one more bookmark on my phone and synced, the deleted bookmarks showed up again on my phone. It seems the not deleted bookmarks on desktop are transferred again to my phone. This is actually not what I want...

Asked by Walter.Spermann 1 inyanga edlule

  • Okugcinwe kunqolobane

sync tabs sign in goes to page: " Blocked by Content Security Policy This page has a content security policy that prevents it from being loaded in this way."

Even though I am signed in to the main support page, attempting to sync tabs leads to the page "Blocked by Content Security Policy This page has a content security po… (funda kabanzi)

Even though I am signed in to the main support page, attempting to sync tabs leads to the page

"Blocked by Content Security Policy

This page has a content security policy that prevents it from being loaded in this way.

Firefox prevented this page from loading in this way because the page has a content security policy that disallows it." at the address: about:accounts?action=signin&entrypoint=preferences

what other ways are availabe to sync?

Asked by elvisbeatle 1 unyaka odlule

Last reply by Mark Garvey 1 unyaka odlule

  • Okugcinwe kunqolobane

how to reset Firefox profile

I want to do a refresh of my firefox profile for it was overwriten with another profile or it was combined with another profile. So how can I start from scratch without m… (funda kabanzi)

I want to do a refresh of my firefox profile for it was overwriten with another profile or it was combined with another profile. So how can I start from scratch without my current profile been overwritten by what is stored on the cloud.

Asked by Yale 12 izinyanga ezidlule

Last reply by cor-el 12 izinyanga ezidlule

Sync Data Missing

Hi I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plu… (funda kabanzi)

Hi

I am a web dev, and need FF help on this. All of my sync data is gone, I sign out and back in twice, I checked the profiles there's only one, all of my bookmarks, plugins & extensions everything is gone. Please I need those bookmarks some of them were very important to me I can't lose those.

Back-story: I recently want to try two distro that I had been on my list from quite a while now, VanillaOS & BlendOS, I worked on those for 3 or 4 days, before switching back to Arch, on both of them everything was working fine, I had all of my data. On Arch I had to reset my password because I forgot. Then the issue started, at first I thought maybe my internet was slow or something but now on the 2nd my data is still not synced.

I even signed out and back in, I checked the profiles(screenshot below). What should I do?

Asked by Z3R0 2 izinyanga ezidlule

Last reply by jonzn4SUSE 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

lost bookmarks and saved passwords

i lost my bookmarks and saved passwords data saved in my account by resetting the password. Please help me how to get my bookmarks and saved passwords data. … (funda kabanzi)

i lost my bookmarks and saved passwords data saved in my account by resetting the password.

Please help me how to get my bookmarks and saved passwords data.

Asked by rk.gone 1 unyaka odlule

Last reply by Randy C. 1 unyaka odlule

  • Okugcinwe kunqolobane

Change primary email when I already have a secondary email added but no longer access to the first email.

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a seconda… (funda kabanzi)

I have an account that has configured as the primary email an address I'm no longer able to use, since it was from a previous company. The same account also has a secondary email address that was already added to the account. Even if the secondary address was added before, when trying to make the secondary address the primary, it still sends the validation code to the first address. The same happens if I try to complete delete the account. I do have the user/password of the account and also the recovery key.

Is it possible to have the second email marked as primary or the account deleted somehow? Thanks!

Asked by Ale Globant 1 unyaka odlule

Last reply by cor-el 1 unyaka odlule

I lost all my password after sync (I did forgot password)

Hi. I am a graphic designer and Web master. I use your browser since I think it's the best. I did a format of my pc and I forgot the password of my account. So I did forg… (funda kabanzi)

Hi. I am a graphic designer and Web master. I use your browser since I think it's the best. I did a format of my pc and I forgot the password of my account. So I did forgot password. Thinking all my password would of sync and follow me. But it didn't. I had over 1000 password from site that I have recently work on and some still working on it. Which were most of them auto generate. Which I wouldn't have a clue of any of them. PLEASE Is there a way for me to regret my passwords? Only the password. Please thanks!

Asked by all.star.gfx 3 emasontweni adlule

Last reply by cor-el 2 emasontweni adlule