Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

For past 3 days cannot load photos on facebook but it works using Chrome. Why is no longer working with Firefox?

For past 3 days, have not been able to load photos on facebook. When clicking the upload photos, it just spins the circle and stays at that. I tried to load photos usin… (funda kabanzi)

For past 3 days, have not been able to load photos on facebook. When clicking the upload photos, it just spins the circle and stays at that. I tried to load photos using Chrome and it worked just fine. Seems to mean that it is a firefox problem not a facebook problem. I like firefox. I do not like Chrome. But I have to be able to load photos for my work.

Asked by psbranson 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Browsing history gone after last Firefox update - how to restore?

The Firefox update that rolled out on Nov. 15, 2016, seems to have deleted both my browsing history and bookmarks. How can I restore these (especially history, which is w… (funda kabanzi)

The Firefox update that rolled out on Nov. 15, 2016, seems to have deleted both my browsing history and bookmarks. How can I restore these (especially history, which is way more important to me)?

Asked by ebishirl 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Panda Free Antivirus out of their mind ? helper.exe is a virus ?

Just wanted to leave this here so folks from Mozilla can kindly get in touch with folks from Panda. Did the update to version 50 yesterday and this popped up. My Firefox … (funda kabanzi)

Just wanted to leave this here so folks from Mozilla can kindly get in touch with folks from Panda.

Did the update to version 50 yesterday and this popped up.

My Firefox runs sandboxed as you can see from the screenshot.

So far Panda never showed that any of the files from Mozilla software are a "virus".

Completely unrealistic. I have 100% trust in Mozilla software.

Asked by Mozillaio 3 iminyaka edlule

Last reply by James 3 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox updated this am and left a message saying to provide my email address or 9 digit telephone number to use firefox on my phone. Is this ok.

Firefox updated this am when I accessed the internet and left a message to provide my email address or 9 digit phone number in order to use Firefox on my phone. Is this … (funda kabanzi)

Firefox updated this am when I accessed the internet and left a message to provide my email address or 9 digit phone number in order to use Firefox on my phone. Is this a legitimate request by Firefox? I have received messages on the Firefox browser that purported to be from Firefox to download the latest version of Firefox which I later determined were not sent by Firefox.

Asked by rowalrj 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Keyboard stops working when Firefox is running

Hello. I installed Firefox 50.0 with no add-ons or extensions. I've never had Firefox on this laptop. I didn't change any settings except to import my bookmarks/favorite… (funda kabanzi)

Hello.

I installed Firefox 50.0 with no add-ons or extensions. I've never had Firefox on this laptop. I didn't change any settings except to import my bookmarks/favorites from Internet Explorer.

I am using a Windows 10 Professional HP Envy laptop. I have a full-sized USB keyboard. Using Kaspersky Internet Security.

The problem I am having is that when Firefox is running, periodically my keyboard stops working on OTHER applications that are running.

How I recreate this is:

1. Restart Windows.

2. Launch an application. For example, in my scenario, it is any of a Remote Desktop session, Microsoft Word, Microsoft Outlook, and/or Skype.

All is working fine, keyboard-wise. And has always worked fine as far as I know. This includes the USB keyboard and the laptop keyboard.

3. Launch Firefox and visit, say, this page or GMail or any site really.

After a period of time, minutes or even up to an hour, suddenly any typing I perform in, say my Remote Desktop or in Word will just stop. For example, I type "the" and "the" doesn't enter in to Word or Remote Desktop or any other application that is running. All applications just stop accepting keyboard input. Any keys - letter or numbers or number pad numbers just don't register.

It will remain this way until the moment I close Firefox. The moment I do, all applications begin responding to keyboard input.

If I redo this scenario, it will occur again minutes or even an hour later.

Things I tried but didn't resolve this. I restarted my laptop before each attempt.

1. Searching here. 2. Reinstalling Firefox. 3. A new keyboard. 4. Use the laptop keyboard. 5. Visiting ONLY ONE page to see if it could be magically related to a specific web page, say GMail or a news site. 6. Searching the internet for "firefox keyboard stops working" which does have related hits with the most current that I've found being 2009. None of the things I found there or here seem to have helped.

The only thing that DID work was not using Firefox.

If I don't run Firefox the problem does not appear. The longest I've gone between restarts is 36 hours so I can't say "never", only that the problem hasn't appeared. I sometimes hibernate or sleep in those gaps. If I run Firefox, the problem will appear within one hour, which is what leads me to think the problem is somehow Firefox related.

Any ideas?

Thank you in advance!

Robert

Asked by RSloan 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Why do I get 'choose your profile'?

I keep getting a pop-up window telling me to 'choose your profile'. Then I lose my bookmarks. I've tried to asking this question & following instructions to recover m… (funda kabanzi)

I keep getting a pop-up window telling me to 'choose your profile'. Then I lose my bookmarks. I've tried to asking this question & following instructions to recover my bookmarks. Is there anyone who will walk me through this? I'm not a techie & may cause myself more problems by trying to correct what's wrong. Please help me.

Asked by dopom9 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

"Firefox is installing components needed to play audio or video..."

I have a clean basic install of Windows 7 64 bit Pro. It is completely up to date. New install of Firefox 49. When going to Netflix I get the message "Firefox is installi… (funda kabanzi)

I have a clean basic install of Windows 7 64 bit Pro. It is completely up to date. New install of Firefox 49.

When going to Netflix I get the message

"Firefox is installing components needed to play audio or video..."

but never completes. If I try to run a netflix video my pc crashes, won't reboot until I do a power off.

The desired videos play on Netflix in IE fine.

I have NO antivirus running, FF is set to auto update.

Any ideas ?

Asked by sparky772 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Can't Open Bookmarks In New Tab Anymore

A few minutes ago I right clicked on the bookmarks menu and opened 2 or 3 in a new tab. Then I went to do the same and I found I cannot do that anymore. The options are t… (funda kabanzi)

A few minutes ago I right clicked on the bookmarks menu and opened 2 or 3 in a new tab. Then I went to do the same and I found I cannot do that anymore. The options are there but they are in light grey, as inactive options. I have followed all the other processes suggest here on Mozilla Support and none of them have worked. In Safe Mode I have turned off Use Hardware Acceleration. I do not want to use the extension that is being offered, just to do something I could do litetrally 3 minutes ago. I am not using any addons and Fiirefox is set to default theme. I suspect this is part of the New Firefox which is being talked about here on Mozilla Support. Please tell me where on Mozilla Firefox site I can read the announcements about these changes. Since I updated to Firefox 50.0 last Wednesday, there were 2 firefox.exe processes in the task manager, they were dowloading like mad and I could get nowhere online, pop-up windows popped up on every page, all the symptoms of a trojan. I followed all the advice and ran Microsoft Safety Scanner, TDSSKiller AntiRootkit Utility, Hitman Pro, ESET Online Scanner, Microsoft Malicious Software Removal Tool, AdwCleaner, and SuperAntiSpyware. I am always using Norton 360 and Malwarebytes Anti Malware. No trojan or other malware was found. So I uninstalled Firefox, completely deleted it from my computer, downloaded Firefox, and installed it. That got rid of the 2 firefox.exe processes for one evening. they were back yesterday. Today there is only 1 firefox.exe in the task manager, however all the trojan symptoms are back. I open the homepage Google , that page is completely loaded, but the bytes received keep coming and coming. Bytes and bytes in the hundred thousands are downloading. All my other software is set not to update automatically. I cannot get much anywhere online because the pages I try to open timeout. It is not my internet connection. I assume this is the New Firefox, that updates itself automatically and changes your settings everytime you open it, and you cannot turn automatic updates off. I have Firefox updates set to not check automatically. I do give allowance for Flash Player to download and update, as part of it does every time you open any browser, and that cannot be turned off. If this is the New Firefox I cannot use it. I am very very tired, almost asleep. I am very very angry. And if Firefox goes the way of Windows 10 I am never using the internet again. I do not have the time to spend 16 hours trying every fix, just so while I am using Firefox a valuable standard feature can be taken away. And it is now possibly only available if you install an extension which someone in the Mozilla Community has created? Also to check your plugins you have to search Google and get the page up yourself. Because the link on the plugins page is no longer there. Instead there is a mechanical wheel icon where you check for updates.

Asked by healpplease 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

why does firefox say "firefox not responding", several time a day.

This happens when on Facebook, Twitter, or just looking at something on the internet. Your canned answers don't show whats wrong or how to fix. this started after your la… (funda kabanzi)

This happens when on Facebook, Twitter, or just looking at something on the internet. Your canned answers don't show whats wrong or how to fix. this started after your last update, and going back doesn't help.

Asked by timewizard1971 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Fox News is blocked??? Perhaps I'd better block MOZILLA!!!!

I've been on and off Fox News all day. Suddenly it's BLOCKED???? It's suddenly became insecure??? In the space of 5 minutes??? I doubt that!!!! I'm furious!!!!!!!!!!!!!!!… (funda kabanzi)

I've been on and off Fox News all day. Suddenly it's BLOCKED???? It's suddenly became insecure??? In the space of 5 minutes??? I doubt that!!!! I'm furious!!!!!!!!!!!!!!!!!!!!!!!

Asked by DeeJohn 3 iminyaka edlule

Last reply by philipp 3 iminyaka edlule

  • Okugcinwe kunqolobane

when I download it doesn't ask me where I want to save even though I have that under settings

When I download something it goes straight to download folder and then it automatically opens the file once it is done downloading. I want to be able to chose where its s… (funda kabanzi)

When I download something it goes straight to download folder and then it automatically opens the file once it is done downloading. I want to be able to chose where its saved, so I went to options and picked that setting, but it still does not ask me where I want to save. I recently got the new firefox version and that's when it started giving me this issue, before a window would pop up asking if I wanted to open or save and save where, now it does not.

Asked by cindylmessina 3 iminyaka edlule

Last reply by Daniel 3 iminyaka edlule

  • Okugcinwe kunqolobane

why my add-on will be disable after updating firefox

I developed an add-on and it was verified by Firefox. Users installed this add-on and used this. But when they updated Firefox to version 50.0, this add-on doesn't work. … (funda kabanzi)

I developed an add-on and it was verified by Firefox. Users installed this add-on and used this. But when they updated Firefox to version 50.0, this add-on doesn't work. (Note: add-on did not be removed or disabled after updating Firefox, It just doesn't work at all).

Link : https://addons.mozilla.org/fa/firefox/addon/daneshlink1/

Asked by ATi_R 3 iminyaka edlule

Last reply by Happy112 3 iminyaka edlule

  • Okugcinwe kunqolobane

Our mp3 files in zip archives being tagged as harmful

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue… (funda kabanzi)

We sell digital content - mp3 files that are zipped. In version 47.0 we suddenly experienced that our files were tagged as harmful when downloaded. The next day the issue disappeared suddenly. Today, it started to appear again and our customers are complaining - clearly worried what is happening. Any idea what is happening? How mp3 files zipped into one archive can be pointed our as harmful? How come it happens, then it disappears and appears again? Is this meant to be a protection or a piss content with the users? In our case we feel the later. How can this be fixed for good? Any help appreciated.

Asked by istoady 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

So I went to take a look at task manager and noticed there was 2 firefox.exe processes how can l fix it ?

when l went to my task manager , l found these . 2 firefox.exe running in the same time.And when l remove someone ,the other is closing to. And l scanned my pc with malwa… (funda kabanzi)

when l went to my task manager , l found these . 2 firefox.exe running in the same time.And when l remove someone ,the other is closing to. And l scanned my pc with malwarebytes and nothing founded. l reinstalled firefox but l can't escape from this . l want fix this and lf l cant l will start to use another browser. l am waiting your answer.

(Note: Dont ask me about my profiles. l checked it .There is only 1 profile)

There you can see http://i.hizliresim.com/g2LVGR.png

Asked by kobynuk 3 iminyaka edlule

Last reply by Larso 3 iminyaka edlule

  • Okugcinwe kunqolobane

How do I totally remove "software security device" from my computer?

The notice pops up frequently while I am working, especially when opening a program. I can simply press Cancel, and it goes away. I cannot see any useful service from th… (funda kabanzi)

The notice pops up frequently while I am working, especially when opening a program. I can simply press Cancel, and it goes away. I cannot see any useful service from this program [I can't even find where it is located]. In the Security section there is a provision to change the master password, but unless the original password can be entered, no progress can be made.

Asked by TCArmor 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Downloaded latest version of Firefox, rendered browser unusable.

Firefox has been my default browser for several years. I updated it last week. It is now unusable. It crashes as soon as I open it, generally within 10-15 seconds. I've h… (funda kabanzi)

Firefox has been my default browser for several years. I updated it last week. It is now unusable. It crashes as soon as I open it, generally within 10-15 seconds. I've had to switch to Chrome to get anything done. I prefer to use Firefox but can't if it isn't stable.

Asked by markkwilliams 3 iminyaka edlule

Last reply by the-edmeister 3 iminyaka edlule

  • Okugcinwe kunqolobane

Bookmarks restore doesn't work/can't bookmark

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and his… (funda kabanzi)

So a few weeks ago I finally upgraded to 49 something. Bookmarks worked normally after the upgrade. But yesterday my computer froze and I had to reboot. Bookmarks and history suddenly missing, can't create bookmarks. Found Restore, can see a list of backup bookmark files with dates and file size, but get message "unable to process backup file." Browsed for possible solutions. Ascertained that I only have the one profile. Downloaded 50.0, installed, rebooted. Still nothing. I did not install any new add-ons as far as I know. Not doing any syncing. (By the way, I view my bookmarks as a sidebar.)

What to try next?

Dell laptop, Vista.

Asked by cfcf 3 iminyaka edlule

Last reply by FredMcD 3 iminyaka edlule

  • Okugcinwe kunqolobane

Why is the google news website suddenly not a "secure connection"?

My firefox browser shows that google news (https://news.google.com/) is not secure. How long has this been happening and should I avoid that website. This has happened … (funda kabanzi)

My firefox browser shows that google news (https://news.google.com/) is not secure. How long has this been happening and should I avoid that website. This has happened yesterday too.

Asked by joReader 3 iminyaka edlule

Last reply by philipp 3 iminyaka edlule

  • Okugcinwe kunqolobane

How to get rid of the pop-in message "plugin-container.app needs to download the font "Osaka"?

I started to get this message when I opened one attachment in the received email in the Mail on my Macbook Pro. I opted for Skip, but it kept popping-in, so I chose Downl… (funda kabanzi)

I started to get this message when I opened one attachment in the received email in the Mail on my Macbook Pro. I opted for Skip, but it kept popping-in, so I chose Download (there were only two options), it downloaded the file after a while in the unusual format, so I thought it would be the end of the matter. I restarted my laptop, but the message still pops in. I deleted the attachment I saved, but it keeps doing. Please help me to get rid of it altogether. Thank you. Lucy Heron

Asked by LHeron 3 iminyaka edlule

Last reply by Scribe 3 iminyaka edlule