I-Firefox Community Forum

I'm a therapist and within the last week (maybe since an update?) when I try to do a telehealth session from any website - Ensora Mental Health (my EHR), Simple Practice, Sessions by Psychology Today, Google Meet, Zoom - the client can see me but can't hear me, and I can hear them but can't see them (black screen).

I've checked all video and microphone permissions, Microsoft and all drivers are updated and mic and camera are functioning (they can see me). I tried changing the enhanced tracking to add exceptions for the sites (didn't work).

Please advise.

Firefox version 115.23.0esr (64-bit) on macOS Version 10.13.6 on Mac mini (Mid 2010), Processor- 2.4 GHz Intel Core 2 Duo Memory- 8 GB 1067 MHz DDR3 Graphics- NVIDIA GeForce 320M 256 MB Works ok on my iPhone 16. Computer getting too old? Doesn't work now on my MacBook of the same vintage either.

Running Linux Mint 22 and FF 138.0.3. Normal practice is to leave 2 or 3 FF windows open on shutdown so the same windows and tabs will re-open on future boot-ups when opening FF. In the last several versions of FF as well as of the OS, those tabs appear on boot but display random text within a random tab for a given window. Also, the highlighted icon in the tray does not match the window that has opened. If I click and re-click the tray icons, they eventually display as expected.

In the last few days, after some minutes of usage, parts of Firefox become unclickable:

- I can still click on tabs to change tabs. - When hovering over the cross button to close a tab, it changes appearance as it should. Clicking the button does nothing. Ctrl+w still closes the button. - Clicking on the address bar does nothing. - Cannot click on back, forward, refresh buttons. - Cannot click on any add-ons. - Cannot click on preferences. - Can click on the button to open a new tab. There, I can enter an address. Once the page has loaded, address bar becomes unclickable again. - Bookmarks toolbar is still working as expected. - Keyboard shortcuts (ctrl+t, ctrl-w, ctrl-l) still work as expected.

I'm running ``` Mozilla Firefox 138.0 20250428130755 20250428130755 ```

on Manjaro 25.0.1 with GNOME 48

In daily work tasks, I end up with a large number of windows and tabs open. I am wondering if this is not adding to my extremely slow recovery of frozen tabs and windows and MANY instances of "Non-Responsive" everyday. Firefox is set to allow multiple processes, naturally, but I'm looking for ways to ease the pain here. If I disable Multiple Processes in Firefox v138.0.1, will I have problems running, for example, 5 windows with a total of 30 tabs spread across those Windows? (God knows I don't wanna have to grow up and actually manage the things I open up for stuff.) In addition, I am running Canva, sometimes Paint 3D, and Office 2021 concurrently. An associated question........in this most recent Firefox, how do I run Multiple processes, but limit the number of them to 5, for example? There used to be a setting in Firefox to do that, but I can't find it. I'm working with Windows 11-v24H2 on a Dell Inspiron 17 with an Intel Core i7-8550U CPU (about 7 years old) and 16Gb of Ram.........and sometimes I fall asleep waiting for many tabs, windows, and instances of Office 2021 to come back to work (I'm thinking they signed a Union deal, and didn't tell me about it.).

This has been going on and getting progressively worse for about 3-4 months.

Advice? Suggestions? I'd be truly grateful for any ideas you got.

Hello. For a while now I have been using the picture-in-picture feature to play a video in the corner while using other applications. It has been a great help as I have a single monitor.

Unfortunately, I have recently been encountering a severe issue with the feature over the last week. When attempting to use picture-in-picture while my computer is running a videogame (through Steam) my entire system will freeze. The audio still plays as normal, but the image is frozen and the system is unresponsive until I force a shutdown and reboot.

Any help at all in with this issue would be greatly appreciated, thank you.

Hardware Specs: GPU AMD Radeon RX 6750 XT CPU AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz RAM 16.0 GB OS Windows 11 Home

Hi. Sometime over the last day or so I started having a problem with my 1Password Password Manager, an extension to Firefox that imports my ID and password to websites that require them. I am running Mac OS 15.4.1 and Firefox 138.0.3. Up to now it was enough to click on the 1Password icon on the right of the first "email" box. But now I get a popup saying "Press the 1 Password icon in your browser's toolbar to unlock". But I cannot find that icon in my Firefox browser. I assume it is a Firefox problem because I do not have the same problem when using Safari and 1Password. Help appreciated, ChrisD

Lately, whenever I try to open a PDF from a website open in Firefox, the tab crashes and the PDF does not open. An error stating that the Windows file-dialog has crashed is displayed at the top of the tab. I tried to attach a screenshot of the error but that action only generates another error.

This condition does not occur when I try to open the same PDF from the same website open in either Chrome or Edge, the PDF opens properly which leads me to believe the problem is in Firefox and not my Adobe installation.

Thank you

Every other day, I open FireFox and may get the following error: XULRunner - This profile was last used with a newer version of this application. Please create a new profile. Also, this error may come up while I already have had FireFox open for a while. Once this error comes up, I check the version, and sometimes the version is older than what it was, meaning, FireFox reverted back to an older version on it's own. I created a new profile, but the error comes back. I removed FireFox and all folders, and the error still comes back. There is nothing I can do to stop the error from showing up again. See attached images. I am on Windows 11 23H2, all windows updates caught up, and the current FireFox browser version is 138.03.

When I'm on a website and click on a link to open in a new tab, the new tab option does not show. The open a new window shows. The options should show in the order of open a new tap on top, followed by open a new window. This only happens when the link shows above two third's of the page. If the link is on the bottom third of the page the option for open a new tab shows above the open a new window. When on a web page I can't scroll down if the link is above two thirds of the page (at the top two thirds of the page). This has been happening through Firefox updates that don't correct this issue.

My laptop (a Lenovo Ideapad220s) did an automatic Windows 11 update (I believe it was the 2H24 update). After that Firefox (version 133, 64 bit) would only open with the message "Gah. Your tab just crashed". Nothing I tried has worked, not any of the remedies found in support pages. I somehow did a Firefox software update and it shows as a separate icon and has not migrated any of the passwords and bookmarks I had in the software version that keeps crashing (my default browser). Trying to get access to the encrypted passwords to the many sites I've got with Firefox I opened the browser in troubleshooting mode. In this mode I have access to all the passwords saved over time, and the browser seems to work fine.

Any suggestions on what I need to fix or if this is related to the Windows update? I'd like not to have to go through the two-step process to use the browser.

Thanks!

When I am trying to upload a file to any website in Firefox the right click context menu options are all missing. I have tried a new profile, troubleshoot mode, seems like nothing fixes it. Other browsers work like intended so I know it is Firefox internal