I-Firefox Community Forum

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Order number: GPA.3335-7898-1888-79559 Order date: 26 Apr 2026 11:43:52 GMT+3 Your account: [redacted] @gmail.com

I'm suddenly being asked for "primary password." I put in what I thought it was (from many years ago). Did not work. Unsuccessful at trying to change to a new one because Firefox keeps demanding my "primary" password. This started suddenly yesterday, 10/12/26. What is going on and how can I set a new primary password, or bypass that requirement. I never needed to enter any password before, and this is driving me crazy. Please reply email [redacted email from community support forum], or fix the program so it stops asking for a password and reverts to how it was before . I saw and installed the latest update, but it is still a problem. Thank you. Rich Palmer

I do not need to write much. My passwords in Google, Microsoft, etc are all in Ibo language (NIGERIA) and no one can decipher it. I have been using them for 15 years, now Mozilla wants me to change it. No, It will never happen. That language is another level of protection. Bye for now.

when try to sign in to Mozilla VPN it takes me to spin wheel or sales and I'm wondering if my subscription lapsed or card needs updated? how do i find out. [redacted email from public]

I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue? Please respond [edited email from community support forum]

trying to set up a second email address, when asked to summit a code to verify to the new address, cannot comply because i have no password for the new address. how can i verify the code to set up the new address? the new email address

Good morning, I had a working VPN installation Fedora 44 XFCE Flatpak org.mozilla.vpn. But this morning when opening Mozilla VPN it " hangs" at: waiting for sign in and subscription confirmation

How to fix?

Fedora 44 XFCE Flatpak org.mozilla.vpn 2.39.0 stable.

Yours kindly, Roel

I saw a msg that my firefox password was charged. Don't know if accidentally done while on Mozilla or changing default back to firefox after brief set on Chrome due to Google saying needed

I just signed up for the annual VPN coverage. I've signed in and have selected an area of the world to have my ip address associated. However, I now am in a loop.

I click the VPN logo on the top right of Firefox, I'm told to "Get started" by logging in.

I click "get started" and am told I've successfully already logged in.

I'm then told to click the "Turn VPN on" switch at the VPN logo.

I click the VPN logo and am told to log on, again. And again and again...

I've restared Firefox. I've restarted my Mac. Same thing again and again

Help?

I cannot recall my keepass password. I used my fingerprint to access. I put my password in keepass with it showing up when I opened the app but the app is all wonky in an endless deathloop and I cannot use my finger to access the database. What can I do?