I-Firefox Community Forum

Hello everyone,

until the week before last, I was able to use the Shopify Store/ Theme Editor without any problems with Firefox on Windows (desktop). I disabled Ghostery and AdBlock, cleared the cache, am using the current version Firefox etc.

Without changing anything, I can no longer open the Theme Editor now– I keep getting the error message "there was a problem loading this page." Shopify support could not help and deferred me to Firefox.

A different browser isn't really a solution, although I can theoretically open the Theme Editor on Opera, for example.

Does anyone have any ideas how I can fix this, and access my shopify shop theme editor again via firefox?! Thanks in advance!!

Some sites I use will not let me use them unless I stop using add blocking. I have not installed an add blocker so I am thinking it must be one in Firefox. Assuming this is true, how can I discontinue the add blocker at a specific site so I can access/read/use its contents. Thank you in advance for any help you may be able to provide. Ken

Good morning,

Youtube has blocked my access because Firefox blocks the ads. This happens only on Firefox not on other browsers. I have the ads blocker disabled in the settings (see picture attached). Could you please tell me how to get this resolved. Regards.

I have installed to Firefox Extension - the latest version - and have paid $19.99 for the lifetime version with updates ... (may have been 1 year - not sure) - however, the sidebar will not recognize any of the YouTube Videos for download.

Please advise!

Dr. Mark Redd [edited emails from community support forum]

Thank you!

The Widevine Content Decryption Module failed on both our Windows 7 PCs. Version: 4.10.2891.0 Last updated Apr 2, 2025 when our version of Firefox was updated. The current version is 115.22.0 est (64-bit) (Streaming is OK on my Mac using Safari and Chrome; don't have Firefox installed there)

Over recent months, there have been quite a few reports of this issue on several operating systems. Our viewing of videos only failed us on April 2nd or 3rd, 2025, not previously. This seems to be occurring at various times in various systems. Solutions are not accessible to lay folks, and Google is inaccessible! Can anyone help us? Thanks

Hi there, I'm trying to upload a new version of my browser extension (version 1.4.5), but the submission is being blocked due to a version number conflict. The issue is that I accidentally submitted a different extension under this listing with version 1.7.7. I reverted it immediately, but now I'm unable to upload the correct version (1.4.5) because it's considered a downgrade.

I really don't want to change my extension’s versioning just to get around this, since 1.4.5 is the actual next version in my release cycle. At the same time, I don’t want to stop updating the extension on the Mozilla Add-ons store. Is there a way to resolve this?

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settings page, and there is no button to enable pinning to the top bar, so I can't access Lastpass at all in this way. Have updated Firefox to 134.0.2 and reinstalled the Last Pass extension but no change. Previously I have been able to pin Lastpass extension to the top bar next to the Download icon. Other icon that do work: Pocket, Download, Account, Noscript, Duckduckgo search, ABP and jigsaw piece. When will this get fixed pleased?

Hello, I am a representative of the add-on developer "BestChange by Agretis Software Design LLC". At the moment we have faced a spam attack at our reviews page. We flagged the reviews several times, but nothing happened. The Mozilla Support doesn't take any action, and reputation of our platform is suffering. Please, could you help us to know what should we do to delete these biased reviews?

We have already learnt the Mozilla policy concerning it, and the reviews violate the rules.

Hello Firefox You are very good I use Firefox since a long time I wish that Firefox create an addon to enable us to colour every tab in a session where that colour of the tab can be saved for this single tab and we can change the colour of the tab according to our browsing meanings, because we tend to give the colours meanings so that we categorise the coloured tab in its place without changing the ordinary and usual user interface, that will make browsing more funny and productive, that's it

Thank you Firefox you are very good