I-Firefox Community Forum

When I signed up for Mozilla Privacy I didn't see there was a $99 charge; I thought it was just a new feature. I don't want it for $99. How can I cancel and get a refund?

Once a week or so, Firefox crashes unexpectedly. The popup indicates its alerting Microsoft of the crash, but apparently not notifying Mozilla.

Once such a crash occurs, I close Firefox. Reopening it results in a crash shortly after all tabs open and I click on something (usually 3 or 4 tabs are open). No matter how many times I let Firefox close and then I reopen it, the crash recurs. The only recovery is a complete reboot of my PC.

How can I get and submit crash reports to support in hopes of getting a resolution?

I have a firefox account that I use for work, which was created with my personal email address - "email"@"personalDomain".co.uk. When I try to log in using it I get a message saying that "personalDomain.co.uk" is not a valid email address. How can I log into my account which was created using this email address? The email address is valid and active, and I do have access to it.

Hello, The bar at bottom of my home screen is missing. The whole bar is gone. This bar had the windows icon with start-up menu, Power, button etc. That bar also included date and time, and other features. Once, I clicked the bottom of the screen and it came up for one second, but disappeared. How can I retrieve it? Thank you for any help you can provide.

Hello, Yesterday I opened Firefox and found that websites were loading very slowly, to the point where some websites would time me out. This is only occurring on Firefox, I checked Microsoft Edge, and Google Chrome, they both worked fine. I am running Windows 10, and the latest version of Firefox I have run a clean reinstall and still no dice.

The layout of YouTube was different from before. In the past, after the YouTube video was over. The MAIN WINDOW within YouTube page would showed two rows of recommendations. Now there is only one row with great amount of black-out space at top and bottom. Any suggestion to tune it to the usual two rows?

What do I do to solve this - I get this when I 'try' to game in Facebok: "Sorry, your browser does not support this feature. Please use a different browser and try again."

I'm not a computer programmer, or an expert, just a user with a little bit of knowledge. I've just looked at your answer to the missing icon problem. You suggested refreshing Fire Fox. This sounds like a brilliant answer to my problem, but you missed out the crucial steps to how to do this. This isn't the first time I've felt like hurling objects at my computer after trying to follow your trouble shooting instructions.

These steps might seem obvious to your software technicians, but many of us are oblivious on how to do these simple things. Could you please pretend that we are all computer illiterate, and include the final steps in your answers. If you don't like writing the same thing over and over again, could you please just paste a link at the end on "How to Refresh Firefox."

Thanks!

PS I'm running Windows 11 on a Dell Latitude laptop, using the brand new Firefox version. (As of yesterday.)