I-Firefox Community Forum

Using Firefox I can no longer access my gmail accounts. Instead I am provided the Google Help Center screen advising me to clear cache & cookies. This situation has been my experience since a upgrades to both Windows and Firefox this week. I can only access my gmail accounts via the Microsoft Edge browser now.

Not sure if its the update for firefox or the update of antivirus norton software, but firefox keeps crashing after I open it up. I tried restarting it about 10 times already. And even removed the app and reinstalled, but no luck. Not sure what else to do, but I love this browser and would hate to switch it up. Any advise would be great on how to fix this issue. The error report contains:

rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"serp-categorization-and-consolidated-search-config-us-desktop-relaunch":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v2":{"branch":"treatment-a","type":"nimbus-rollout"},"long-term-holdback-2024-h2-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"newtab-recommendations-merino-migration":{"branch":"control","type":"nimbus-rollout"},"1-click-set-to-default-existing-profiles-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"fx-view-discoverability-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"disable-ads-startup-cache":{"branch":"control","type":"nimbus-rollout"},"newtab-topic-labels":{"branch":"control","type":"nimbus-rollout"}},"services":{"accountEnabled":true,"syncEnabled":true}} TelemetryProfileGroupId: 72d69fb9-acd7-4244-8186-64bfe381cce1 TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: a404fbcf-b114-4a38-9239-82cec55a3872 Throttleable: 1 TotalPageFile: 45986865152 TotalPhysicalMemory: 16995835904 TotalVirtualMemory: 140737488224256 URL: https://mail.google.com/mail/u/2/?ogbl#inbox UptimeTS: 2015.20343 UtilityProcessStatus: Running Vendor: Mozilla Version: 131.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Since Mozilla Firefox web browser v127.0 (released June 11 2024) the manual installation of the Adobe Acrobat Pro extension (the adobe_acrobat-1.0-windows.xpi file) do not work anymore!  :disappointed_face:

So, when you go in any higher version of Mozilla Firefox web browser then v126.0.1 (released May 28, 2024) to this web browser Menu Bar -> Tools -> Add-ons and Themes -> Extensions -> Install Add-on From File..., and then try to manually import-install the Adobe Acrobat Pro extension (the adobe_acrobat-1.0-windows.xpi file) into the Mozilla Firefox web browser, and from this HDD location:

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Browser\WCFirefoxExtn\WebExtn\signed_extn\adobe_acrobat-1.0-windows.xpi

The Mozilla Firefox web browser will say during this .xpi file installation: "This add on could not be installed because it appears to be corrupt"!  :disappointed_face:

However, in any Mozilla Firefox web browser version prior v127.0 (released June 11 2024), this manual import-installation of the adobe_acrobat-1.0-windows.xpi file will be most successfully installed in a Mozilla Firefox web browser without any problem!

I also create the most detailed and step-by-step post on the Mozillazine.org Forum and the Adobe Forum about all of this problem:

https://forums.mozillazine.org/viewtopic.php?p=14985444#p14985444

https://community.adobe.com/t5/acroba.../14893786#M480889

https://acrobat.uservoice.com/forums/.../48914657-mozilla-firefox-since-v127-0-cannot-install-anymor

So, please help and advice further. Thank you in advance and best regards!

I have in stall Ubunku on my acer and it cbold textame with firefox and i try to set up aol and aolmail on the system. when i install aol and try to open my mail is said is did suppor mail. is there a way to install aol and the mail work?

The only way I can use the Firefox browser is if I disconnect my Firewall on my Macbook with the macOS Sequoia 15.0 installed. On Oct 2 I received an update for my Firefox browser & it solved the problem, however today, Oct 3, the problem has occurred again where I have to disconnect my Firewall. The solution that I use at the moment is to change to another browser (Safari) which is not really what I want. How can I correct this problem or can you help?

Jack Pinsent

I'm still using Windows 10, and want to continue using it as long as I can. I just read that Microsoft is going to force all users to use Edge when Windows 11 becomes mandatory next year. This means that all access to Firefox will be cut off. Is Firefox preparing for this? Will there be some way for us to NOT be forced to use Edge (which I do NOT like at all)-- i.e., will there be some way to work around it? Please figure out some way for us to not have to use Edge. This is a horrible, Big Brother-esque situation. Thank you.

Mozilla Update appears to have a bug. I have several Windows 10 or 11 PCs with Firefox, and nearly all have the same problem. My event log is loaded with Event ID 16398, saying "A new BITS job could not be created." When I run the Get-BitTransfer command, I see the queue is filled with MozillaUpdate transfers. I have to execute "Get-BitsTransfer | Remove-BitsTransfer" to clear them out.

I can't find anything on the web to stop this, or even acknowledge it is happening to others.

I have 2 rows of Shortcuts selected & I can see the "Shortcut Icon or Favicon", however one of them is still showing an old one for a website & I know that the site actually have a new Favicon displayed. Why am I still seeing the old one? Is there a way to refresh my page so I see the new one? Any help greatly appreciated.

Opening Firefox tells me that a Secure Connection has failed. The error code is PR_CONNECT_RESET_ERROR. You have been unable to locate the account I have been using for many years so I have just opened a new account. Can you please arrange a reset so that I can once again use Firefox as my preferred browser.

I am running Firefox ver. 131. The program constantly increases the amount of memory it uses. Task manager shows 14 processes running under Firefox, it also shows a green leaf Efficiency icon next to it. I am using an HP Victus laptop with a Ryzen 5 cpu and 8 Gb of ram. The program will continue to use more memory until it locks up the system and I have to use Task Manager to restart . I don't know how to solve this. It is a new development which may be associated with the 131 update. Please help.

Hello,

I have discovered a reproducible issue pertaining to audio and video desyncing that I have tested on youtube, prime video, and netflix.

I am utilizing Windows 11 Home on an HP Envy Laptop. The bluetooth audio device I am using are the Galaxy Buds FE.

Audio desyncs from video playback when pausing a video (either by clicking pause, using the keyboard to press pause, or by pausing using the earbud touchpad). I noticed that with my desktop computer and my Samsung S22 Ultra phone, when pausing and unpausing a video, the video player has a brief buffering period to auto-sync the audio to the video; however, this is not occurring with the laptop and it causes the audio and video to desync.

Any help you could provide with this matter would be greatly appreciated. Thanks!

Hi, I cannot upload files to any website. For example if I hit add attachment to an email which is open on Mozilla nothing happens. It's the same if I try to upload a resume or a photo for example. I can drag and drop files to upload but some websites don't have that option. I have disabled the pop up blocker and nothing changed. It was the same when I was using chrome and I transferred the data and settings over. Could someone please advise?

I just updated Firefox on my Mac. Subsequently when I tried to restart Firefox the OS thinks a copy is already running in a display and closes startup request down. I am unable to use Firefox at all at the moment. Can this be fixed? Cheers John Spitzer

Is it normal that Firefox is trying to load the dll related to the Windows Credential Manager (vaultcli.dll)

"firefox.exe loaded module vaultcli.dll"

If so, what's the purpose of this interaction?

From the looks of it, Firefox is trying to access locally stored credentials using the Credentials Management API.

Hi - after a Firefox update today, I no longer seem to be able to access a sign-in page for any of my Google accounts. When I try to log into Google, I'm just brought to a page that says "clear cache and cookies." I've cleared my cache multiple times, restarted Firefox, run troubleshoot mode, restarted my computer - none of this has helped. Every time I try to go to a page to sign into any Google app - Drive, Gmail, etc. - I get taken to the same "Google Help Center" page telling me to clear cache and cookies. When I click on the "sign in" button in the corner of this page, it just brings me back to the same help page.

My Google accounts aren't the problem because I can access them from Chrome or Safari. But I don't want to use Chrome or Safari!

I've never encountered anything like this before. Help?

Firefox keeps rerouting any attempt to be brought to the google sign-in page, sending me to https://support.google.com/accounts/answer/32050?hl=en . Even on the page itself, where the sign-in button is evident, it reroutes to itself on click.

This is only occurring on Firefox, and very specifically in the normal browser. The private browser works perfectly fine, Edge works fine, etc. This issue persists in Troubleshoot mode.