I-Firefox Community Forum

This what you said: "Today we’re introducing a free built-in VPN in Firefox, a new IP-protection feature designed to keep you even more private while you browse. We’re starting by offering an industry-leading 50 gigabytes of free VPN-browsing each month." But all I see are the paid options. I want to try before I (might) buy. After all, you constantly preach that we have to be careful & trying to be careful.

Hello,

I have noticed in the last month or so a new phenomenon. I regularly need to access such platforms as Microsoft Ads, Google Ads and Google Analytics. Previously with my FireFox VPN turned on I had no issues. Now I cannot access these sites unless I turn off the VPN. I think there was a FireFox update not long ago. Should I be experiencing this issue or is there a resolution to this problem?

Thanks Andrew

I tried the firefox VPN. I Followed the instructions at:

https://support.mozilla.org/en-US/kb/built-in-vpn#w_are-any-websites-excluded-from-vpn-protection

But no 'VPN' button appears when I sign in (I am in a valid country and was told about the VPN by my browsers update). I have tried restarting and checking the toolbar, but the VPN button that is supposed to be there is not.

I am trying to activate the new free VPN feature, however your steps are not matching what's on my screen.

The first step from your [Set up VPN] article says:

"Look for the VPN setup prompt in the top-right corner of your Firefox toolbar.

   Click Next to begin the setup process. "

Yet I am not receiving this prompt.

I have logged into my account, encountered issues with my authenticator app and back up keys not being saved, and so signed up with a new mozilla account using my secondary google email. (This account I am raising this ticket with now. My primary account/email is [edited email from public] @gmail.com).

Hoping you can clarify or give an easy route into activating this wonderful new service you've announced. Am I right in understanding that it is different (ie. built-in and free?) to your Paid Service ?

I am a big fan of the new VPN feature that you guys introduced that is strictly for browser. There are only two current issues i have with them and its the limited bandwidth of 50 GB that is very low and i would like the option to pay a reasonable price for unlimited. Also when i disable the vpn for a website there is a blue pop up in the corner every time i tab over or open the specific page on a new tab that i can't disable or change the behavior in any manner.

Hi, I got a message the browser was updated and a VPN option added. The instruction said there would be a button on the toolbar, there wasn't. It then said if not, go to customize toolbar and add the button. However, there wasn't a button to add from the selection. So what's up??

I installed the VPN yesterday and now have a message from Microsoft stating there is unusual activity on my account - different IP address (IP address: 63.245.216.65) and the location being in the US not the UK. Is this because of the VPN?

I cannot get the free VPN to turn on. It keeps looping me back to sign in and then tells me to turn it on and then it loops back to the sign in and continues to loop

YOUR BROWSER [is bad] N VPN TOO. Sorry but it's TRUE. Can't use the VPN. It just turn OFF for no reason. I had to switch back to DUCK DUCK BROWSER. I purchase SURFSHARK VPN. still your browser can't keep up with a website like AFF.com. Very sad(GHETTOLY DISAPPOINTTED) tho. FireFox. NO GO!!!! FIX MY PROBLEM PLEASE. Thanks.

Moderator note: This question has been edited to correct the language.