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Firefox is causing a black screen

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get bac… (funda kabanzi)

I'm using a new PC with Windows 11. I downloaded Firefox. When browsing in Firefox it has several times caused the whole screen to go black, and the only way to get back is to turn off and turn on again. Even then the Firefox page sometimes comes up again and I have to be quick to tap the X on top right to shut it down - or the whole screen goes black again! Then when I restart Firefox it re-loads the page, so I have to quickly exit before it happens again. So this morning when it happened I just did a full restart of the PC. Then I transferred all my tabs and other info to Edge, and will use that from now on.

What is new that is causing Firefox to do this?

I imagine I could also use Chrome, haven't tried that yet.

Asked by hcleasby 3 izinyanga ezidlule

Last reply by hcleasby 1 usuku oludlule

Firefox window resize freeze after time

I'm using Ubuntu 22.04.1/Wayland and FireFox Snap for Ubuntu 109.0 and I have two monitor bigger and smaller. After some time of using Firefox it's hang or something like… (funda kabanzi)

I'm using Ubuntu 22.04.1/Wayland and FireFox Snap for Ubuntu 109.0 and I have two monitor bigger and smaller. After some time of using Firefox it's hang or something like that. When it happens I can normally open pages and use firefox except I can't move tab, resize window and when I move firefox from one monitor to second then it fit to half of screen (when move from smaller monitor to bigger) or window is behind monitor (when move FF from bigger monitor to smaller, you can see on screenshot what I mean). When I close FF and open everything works fine.

Asked by FELIXORZESZEKPRIV 6 ezinsukwini ezidlule

Last reply by FELIXORZESZEKPRIV 6 ezinsukwini ezidlule

Firefox keeps crashing / Failed to load critical module "resource://gre/modules/WebNavigation.jsm"

Hello everyone, I was here recently since nothing in Firefox wanted to load, but I fixed that by using old sessionstore.jsonlz4 so I guess that session was corrupted. New… (funda kabanzi)

Hello everyone, I was here recently since nothing in Firefox wanted to load, but I fixed that by using old sessionstore.jsonlz4 so I guess that session was corrupted.

New problem: Everyday when I start my PC and Firefox it keeps crashing over and over until I use an old working sessionstore file again. So it seems that everytime Firefox tries to save my current session with nothing changed/ different from the backup it corrupts it and I have to use the old backup again - which obviously sucks since no matter what I open/ do today it will be "deleted" again tomorrow.

The only "interesting" thing the crash report shows is MozCrashReason: Failed to load critical module "resource://gre/modules/WebNavigation.jsm" but I will share the troubleshooting information below if that helps.

My only idea left is to save the most important tabs and wipe everything else off my Firefox to see if that helps - but if it doesnt then I have to restore my old session yet again and all progress is lost again no matter what I do.

Any ideas are appreciated especially since I didnt change anything relevant about my system or Firefox in recent times so I have no Idea where all of these problems come from all of a sudden.

Asked by JustLeon 6 ezinsukwini ezidlule

Last reply by JustLeon 6 ezinsukwini ezidlule

Webpages loading extremely slowly on Mac OS Ventura

I am running the latest Firefox on Mac OS Ventura and too often webpage loading slows to an agonising crawl. I can’t figure out what’s causing it. The system is not overl… (funda kabanzi)

I am running the latest Firefox on Mac OS Ventura and too often webpage loading slows to an agonising crawl. I can’t figure out what’s causing it. The system is not overloaded and the Firefox task manage also mostly shows idle tasks. I have no clue how to debug this issue.

Any help would be appreciated.

Asked by KS 6 ezinsukwini ezidlule

Automatic email signatures are broken on Outlook Live websites (owa)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438 As described in the title, automatic email signat… (funda kabanzi)

Previous attempts at troubleshooting documented here: https://support.mozilla.org/en-US/questions/1402451#answer-1561438

As described in the title, automatic email signatures in Outlook Live websites (outlook.live.com and owa's) become gibberish (see attached image). They are unreadable in both text editor and just email visualizer. The issue is not limited to the latest version (109.0).

As described before: Whenever I restart Firefox in Troubleshoot mode, it solves the problem. But disabling all extensions and restarting Firefox does not. Disabling "Use hardware acceleration when available" and "Use recommended performance settings." and restarting also does not solve the problem. Restarting Firefox (not in Troubleshoot mode) sometimes solves the issue, as well as right after an update of the app; but not always. Starting Firefox after a computer restart usually brings the problem back. This problem also happens in my laptop (MacBookPro), so it is not restricted to this computer (macMini).

I would really appreciate some support.

Asked by Tiago Pomella Lobo 1 isonto elidlule

Last reply by Tiago Pomella Lobo 1 usuku oludlule

Random Crashes

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129 Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergel… (funda kabanzi)

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

Asked by uraneaumbre 2 ezinsukwini ezidlule

Last reply by uraneaumbre 14 amahora adlule

tabs and troubleshooting

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF … (funda kabanzi)

Is there any way to get tab names listed on troubleshooting info of anykind? I don't think you can do anything with windows task-manager but can anything be done with FF internal task-manager? I'm not a programmer so trying to make sense out of what I read, I hate to say but I have no clue :( what im reading most of the time. And when im trying to track it down to a particular tab it is impossible! As far as I can tell, it doesn't even show most of my tabs. Its bad enough when the 2 task-managers show different info. Amazon Prime Video website has major issues, memory (like taking up GB's of memory) and freezing while it sorts out the memory, upto several minutes if FF doesn't crash. If I close the tab with most memory sometimes it closes the Prime tab and FF goes on, other times I don't know what it closes and the whole browser shuts down. I run Nightly and is kept up to date.

Asked by starsaa 5 ezinsukwini ezidlule

Last reply by starsaa 4 ezinsukwini ezidlule

Firefox wont open file browser via websites

This relates to this issue I found a batter way to solve that problem. You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with: … (funda kabanzi)

This relates to this issue

I found a batter way to solve that problem.

You should install or reinstall one of the packages xdg-desktop-portal* List them on Ubuntu with:

 ```apt list | grep desktop-portal```

And try to install:

 ```sudo apt-get install xdg-desktop-portal-gnome```

or reinstall:

 ```sudo apt-get --reinstall install xdg-desktop-portal-gnome```

It seems you need to rerun DBus to apply changes, but I just restarted my PC.

If xdg-desktop-portal-gnome won't help then try to install/reinstall xdg-desktop-portal-gtk and xdg-desktop-portal.

Asked by kirik516 1 usuku oludlule

Last reply by kirik516 1 usuku oludlule

User profile is "missing" but I can see 16 of them in the Profiles folder

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccess… (funda kabanzi)

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

Asked by ksiusia 3 ezinsukwini ezidlule

Last reply by ksiusia 1 usuku oludlule

Context menu and tab bar unexpected behavior after last update (109.0, 64-bit)

After Firefox’s latest update (109.0 - 64-bit) I am experiencing several bugs. I’ve narrowed it down to two things: Context and dropdown menus do not appear, yet they … (funda kabanzi)

After Firefox’s latest update (109.0 - 64-bit) I am experiencing several bugs.

I’ve narrowed it down to two things:

  • Context and dropdown menus do not appear, yet they are present (if I click where they would be the intended behavior happens). This happens for both the menu bar and the toolbar, as well as when doing right click in any website.
  • I cannot move tabs along the tab bar.

No extension is causing this since I have disabled all of them.

Is some else experiencing these or similar issues?

If these are not common problems, does anyone know what could be causing them and how to solve them?

Thanks in advance!

Asked by Baobab 6 ezinsukwini ezidlule

Last reply by Baobab 6 ezinsukwini ezidlule

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (funda kabanzi)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 1 usuku oludlule

Last reply by oscar7 1 usuku oludlule

about:support displays GPU #1 RAM value is 0 for 6600 XT with Mesa Driver

I'm trying to identify why the GPU RAM is reported as 0 in the report when an expected value should be greater than 0. If the browser is actually treating the GPU as havi… (funda kabanzi)

I'm trying to identify why the GPU RAM is reported as 0 in the report when an expected value should be greater than 0. If the browser is actually treating the GPU as having zero RAM it might be a starting point to investigate why the browser is unresponsive for sometimes up to 30 second when 42 tabs are open and I'm opening a new tab and trying to interact with an existing tab after switching between tabs or windows. Often these are divided between two or three windows grouping tabs as part of a multi monitor workflow while editing Wiki content. The system responsiveness is unaffected and other program do not change in their responsiveness. This occurs while CPU is under load and not under load, but occurs more frequently when under cpu load (low priority compute applications via BOINC for distributed computing). No GPU compute is being used.

Firefox was installed via the Pop!_OS Pop!_Shop. Confusingly the Pop!_Shop lists two Firefox Browsers (one by Mozilla, and one by the Mozilla Corporation) I'm told that these are separate due to their app IDs not matching which prevents the listings from being merged, but it is unclear which is sourced from what repository and how they differ for install as flatpak, deb, etc are not specified in the UI of the Pop!_Shop.

Asked by Jonathan Brier 3 ezinsukwini ezidlule

Firefox draining huge resources for a single Twitch tab

Yo guys what's up! Been having problems with Firefox for several months now, restarts make no difference. Getting huge CPU drain if I have any Twitch tab running. Above s… (funda kabanzi)

Yo guys what's up! Been having problems with Firefox for several months now, restarts make no difference. Getting huge CPU drain if I have any Twitch tab running. Above screenshot is in troubleshooting mode (all my addons disabled) and a single twitch tab open. It makes my whole system sluggish especially if I happen to have something a little demanding in addition to the stream open. Chrome does NOT do this at all, much more balanced drain.

Specs:

HP pavilion laptop 16 gb ram core i7 chip bottom of the barrel nvidia mx250 GPU

The other screenshot is a comparison to Chrome. Both have a SINGLE tab open with a twitch stream playing. Firefox is using almost quadruple the resources, AND its in troubleshooting mode.

Hope you guys can help me out, been a long time Firefox user since I was a kid and really don't want to switch browsers.

Asked by jvggrayhawk 1 usuku oludlule

Firefox opens more than once then freezes

When I click on firefox (once) to open it (internet connection good), nothing happens for ages then it comes up with the attached error message. I have to reload and some… (funda kabanzi)

When I click on firefox (once) to open it (internet connection good), nothing happens for ages then it comes up with the attached error message. I have to reload and sometimes it opens two or three windows and freezes. I have cleared caches, streamlined my laptop and checked for malicious software - no result. Please help thanks

Asked by Kev King 6 ezinsukwini ezidlule

When I try to scroll, by rolling or clicking the mouse, there is a 2-second delay

When I try to scroll, by rolling or clicking the mouse, there is a 2-second delay before scrolling starts. I am also getting a very awkward keyboard delay (for many but n… (funda kabanzi)

When I try to scroll, by rolling or clicking the mouse, there is a 2-second delay before scrolling starts. I am also getting a very awkward keyboard delay (for many but not every keystroke). Scrolling and keyboard use are normal in other programs.

I have tried with hardware acceleration both on and off. I have over 8gb of free memory, CPU at a low percentage used, and a low commit level.

I am a long-time FireFox user. I have been using my installed extensions for years, and have no newly installed programs on the computer.

Asked by SE-Tundra 6 ezinsukwini ezidlule

Youtube lagging : Firefox 109.0 (64bit)

Youtube videos take a while to load due to lagging. Once loaded streams ok until I move forward or backwards within the same video and lagging restarts. If click to wa… (funda kabanzi)

Youtube videos take a while to load due to lagging. Once loaded streams ok until I move forward or backwards within the same video and lagging restarts.

If click to watch another video same thing happens.

This is a trecent problem

This problem is not present in other browers : (Edge, Chrome), with the same video, and on the same laptop.

I have tried various suggestions: Reset Firefox New Profile disable hardware accelaration.

But the problem persists.

Asked by Moondogger 3 ezinsukwini ezidlule

Firefox Browser vertion-109

Dear Concern, We are using Mozilla Firefox Browser Ver.-109 But facing some problems. show barcode label on browser is ok but after print/pdf when large view in barcode … (funda kabanzi)

Dear Concern,

We are using Mozilla Firefox Browser Ver.-109 But facing some problems. show barcode label on browser is ok but after print/pdf when large view in barcode label area. please find the attached file.

Asked by razz 2 ezinsukwini ezidlule

Glitching of text on all tabs

My Firefox keeps doing weird glitches and I recently updated to a Windows 11 laptop, instead of using a windows 10 one, and both have had the same issue with this glitch.… (funda kabanzi)

My Firefox keeps doing weird glitches and I recently updated to a Windows 11 laptop, instead of using a windows 10 one, and both have had the same issue with this glitch.

I'm unsure what to do- and as shown in the attached screenshot all text has been all messed up and it with all tabs and not just a singular one and I'm unsure what to do besides restart my computer.

I've allowed all stuff so hopefully this can help someone with answering this.

Asked by MoonbowGames 1 usuku oludlule