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"attempting to confirm connection" fails on Windows 10

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Dou… (funda kabanzi)

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Double-checked in settings Windows 10 to make sure it had permission.

I am currently on a private (home) network. Mozilla VPN starts with message "masking connection and location". It then displays message "attempting to confirm connection". It pauses there for a couple of minutes before failing. In quick succession, I get a message about "disconnecting" then "unmasking".

Any suggestions?

Asked by wmchristie 9 izinyanga ezidlule

Answered by wmchristie 8 izinyanga ezidlule

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VPN problems with Mac OS?

Hi, I installed Mozilla VPN (basic version) on my iMac running Big Sur 11.5.2. When I went to try to "connect" with the VPN after it downloaded, it would not connect and… (funda kabanzi)

Hi, I installed Mozilla VPN (basic version) on my iMac running Big Sur 11.5.2. When I went to try to "connect" with the VPN after it downloaded, it would not connect and I also could no longer connect to the internet via Firefox or Safari, even though my WiFi was actively connected (BTW - I also downloaded it to my iPhone and that's working fine.) I had to uninstall Mozilla VPN to get internet connectivity back. Is there a compatibility issue between Mozilla VPN and Big Sur? Or was it possibly a bad download?

Asked by jgreenstone 9 izinyanga ezidlule

Last reply by geedee 4 izinyanga ezidlule

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vpn not confirming connection

mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in publ… (funda kabanzi)

mozilla android vpn 2.4.0 on samsung s8. app uninstalled anf reinstalled prob persists. get to Attempting to confirm connection and eventually times out happens in public wifi as well as my home wifi. my win10 desktop has no vpn issue on the home wifi. any suggestions??

Asked by kybartdude 9 izinyanga ezidlule

Answered by MagsMoz 9 izinyanga ezidlule

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Windows 11 and Mozilla VPN

Hello all. My system updated to Windows 11. Initially, everything was fine. Now, the VPN will fail saying there is a background service error. I've tried manually startin… (funda kabanzi)

Hello all.

My system updated to Windows 11. Initially, everything was fine. Now, the VPN will fail saying there is a background service error. I've tried manually starting the service and I get a path not found error. Has anyone else seen this? Have a fix? I'm assuming Microsoft either broke something, or is actively preventing this from operating.

Hoping it will get ironed out before the full release of Windows 11 but thought I'd ask here in case anyone had more info on the issue.

Thank you

Asked by starrunner2950 12 izinyanga ezidlule

Last reply by fbuccino 7 izinyanga ezidlule

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Newly installed Mozilla VPN froze, can't uninstall, can't access internet

Just installed Mozilla VPN on MacBook Pro (M1 chip) and it froze, won't budge or uninstall ("the wheel" is not there), can't access internet on Firefox or other browser. … (funda kabanzi)

Just installed Mozilla VPN on MacBook Pro (M1 chip) and it froze, won't budge or uninstall ("the wheel" is not there), can't access internet on Firefox or other browser. What do I do to remove it and all its files so I can use Firefox, Safari, Google, or any other browser again?

Asked by Oliver Cooperman 10 izinyanga ezidlule

Last reply by erik.trom 8 izinyanga ezidlule

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Split tunneling option on Linux not available

According to this KB article and this Github Issue the 'App permission' feature should work on Linux but I can't find the option anywhere. Running Ubuntu 20.04.1 LTS and… (funda kabanzi)

According to this KB article and this Github Issue the 'App permission' feature should work on Linux but I can't find the option anywhere.

Running Ubuntu 20.04.1 LTS and Mozilla VPN 2.5.0 (2.202109111820)

Asked by seb14 9 izinyanga ezidlule

Last reply by MadWatch 8 izinyanga ezidlule

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Internet Connection

This morning I turned off my VPN and tried to connect to the internet and discovered that I couldn't access email or webpages even though my MacBook shows that I am conne… (funda kabanzi)

This morning I turned off my VPN and tried to connect to the internet and discovered that I couldn't access email or webpages even though my MacBook shows that I am connected to the local network. What is going on and how do I fix this?

Thanks for any and all guidance. Thomas

Asked by cthomas.miles 10 izinyanga ezidlule

Last reply by Sasaphras 8 izinyanga ezidlule

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How do I uninstall Mozilla VPN on a Mac?

I've tried uninstalling the VPN so many times I can't count. I've tried all the classic Mac ways (move to trash, then empty; look in the Contents Folder of the software; … (funda kabanzi)

I've tried uninstalling the VPN so many times I can't count. I've tried all the classic Mac ways (move to trash, then empty; look in the Contents Folder of the software; delete from within System Information) but it will not budge. Wtf.

Help!

Asked by sandramannila 1 unyaka odlule

Last reply by wtsw57 8 izinyanga ezidlule

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VPN not connecting on Win 10

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I… (funda kabanzi)

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I've tried various locations to no avail. Works fine on my Android phone going in on the VPN using the same IP. Have tried restarting.

Asked by shnelson54 1 unyaka odlule

Answered by jzapata1 1 unyaka odlule

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Forever Waiting for sign in and subscription confirmation on Windows 10

Hi, I have difficulties login onto Mozilla VPN on Windows 10, after sign in on browser, it's just forever waiting for sign in and subscription confirmation. Please help… (funda kabanzi)

Hi,

I have difficulties login onto Mozilla VPN on Windows 10, after sign in on browser, it's just forever waiting for sign in and subscription confirmation.

Please help.

Thanks.

Asked by tneoh 11 izinyanga ezidlule

Answered by Aria 11 izinyanga ezidlule

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Remote service error

Hello, When attempting to log into VPN service on IOS device, I receive a remote service error and rerouted back to Get Started screen. Purchased subscription through my… (funda kabanzi)

Hello,

When attempting to log into VPN service on IOS device, I receive a remote service error and rerouted back to Get Started screen.

Purchased subscription through my IOS device and the only recent change is installing the VPN on Win10 OS.

Attempted several solutions e.g. uninstalling reinstalling on IOS device. On Win10 machine, cleared web browser cache, uninstalling and reinstalling and the remote service error is still generated.

Any additional help would be greatly appreciated

Asked by t.j_richard 1 unyaka odlule

Last reply by Mike 9 izinyanga ezidlule

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URL not found when VPN is active

When VPN is active, some URL's are not found or blocked when Mozilla VPN is active. Windows 10, PC, Browser Firefox - all with newest Version If I switch of VPN, the site… (funda kabanzi)

When VPN is active, some URL's are not found or blocked when Mozilla VPN is active.

Windows 10, PC, Browser Firefox - all with newest Version

If I switch of VPN, the sites are found.

Best Regards for your feedback. Bruno

Asked by BF TF 10 izinyanga ezidlule

Last reply by BF TF 9 izinyanga ezidlule

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Mozilla VPN Keeps Turning itself Off

Hi! I have been using Mozilla VPN for a few weeks now. After a Windows Update, the VPN does not turn on. It suggests "Update recommended," but when the update is install… (funda kabanzi)

Hi! I have been using Mozilla VPN for a few weeks now. After a Windows Update, the VPN does not turn on. It suggests "Update recommended," but when the update is installed, there is no change; it still does not stay on, and it still says "Update recommended." Any clues? Thanks! Michael

Asked by michelmullejans 1 unyaka odlule

Last reply by MagsMoz 9 izinyanga ezidlule

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Turning off Mozilla VPN on MacOS Big Sur, Firefox 87 removes internet connectivity

Hi, If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't conn… (funda kabanzi)

Hi,

If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't connect to the internet. Restarting the Mac doesn't help.

Asked by ibrahimsargin 1 unyaka odlule

Answered by MagsMoz 1 unyaka odlule

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Mozilla VPN - No Internet

Hi, I just bought a month of Mozillas VPN service to try it out and compare with what I've been using in the past. We're not off to a good start because as soon as I enab… (funda kabanzi)

Hi, I just bought a month of Mozillas VPN service to try it out and compare with what I've been using in the past. We're not off to a good start because as soon as I enable the VPN I loose all internet access.

I've checked the firewall settings and the VPN has the necassary permissions, I've tried to restart my PC just to make sure but still no luck. I also tried disableing the IPV6 protocol just in case it was causing some conflict but it made no difference. Frankly, I don't know what the cause could be here, I've never expirienced this with a VPN before. My internet works normally when the VPN is disconnected or when using another VPN however it will not work with any of the Mozilla VPN servers.

I've seen people having this issue before but there was either no answer or the reply did not help me hence I'm posting this my self. Some help/advice or instructions of what to do in this situation would be appriciated.

Asked by Geth 9 izinyanga ezidlule

Last reply by MagsMoz 9 izinyanga ezidlule

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Firefox VPN

I just purchased , downloaded and installed the VPN. On the toolbar in FF, there is a little yellow icon which says Firefox Private Network is inactive. When I click it,… (funda kabanzi)

I just purchased , downloaded and installed the VPN. On the toolbar in FF, there is a little yellow icon which says Firefox Private Network is inactive. When I click it, it tells me to login to the VPN. I do so. It STILL says it is inactive. I keep trying help, etc, but nothing works.

Asked by Roncito 9 izinyanga ezidlule

Last reply by MagsMoz 9 izinyanga ezidlule

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Linux Mint - KDEConnect interruption

Hi! I'm trying to get KDEConnect running again, and every time I enable MozillaVPN on both of my devices, KDEConnect drops off My phone calls my computer not reachable. … (funda kabanzi)

Hi! I'm trying to get KDEConnect running again, and every time I enable MozillaVPN on both of my devices, KDEConnect drops off My phone calls my computer not reachable. KDEConnect works fine when The VPN is off. I'm running Linux Mint 20 MATE. I think it's got something to do with the instructions here https://userbase.kde.org/KDEConnect#Running_KDE_Connect_over_OpenVPN but I'm not having luck with understanding or implementing the advice as I'm not running MozillaVPN through OpenVPN (to my knowledge). How do I get them both to work at the same time? Thank you.

Asked by Kitttin 10 izinyanga ezidlule

Last reply by Kitttin 9 izinyanga ezidlule

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Turnong on VPN disconnects internet

The disconnect only happens on the desktop computer. Samsung Phone, Microsoft Surface and Samsung All-in -One work fine. Was this issue ever resolved? If so, where can… (funda kabanzi)

The disconnect only happens on the desktop computer. Samsung Phone, Microsoft Surface and Samsung All-in -One work fine.

Was this issue ever resolved? If so, where can I find the answer? Thanks.

Asked by ridesm1969 10 izinyanga ezidlule

Answered by gaguilera 10 izinyanga ezidlule

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VPN slowing my connection

About two weeks ago I noticed that when I turned on the VPN it would slow my internet speeds way down. Tonight I just tried to use it and I cannot even get a page to load… (funda kabanzi)

About two weeks ago I noticed that when I turned on the VPN it would slow my internet speeds way down. Tonight I just tried to use it and I cannot even get a page to load when the vpn is on. I am trying to get the speedtest to load something I have done several times. I currently have a 1gig internet speed usual speeds of upwards of 800mbps without the vpn. Now I cannot even load the page. Need help or I am going to cancel. What good is a product you cannot use.

Asked by a.adami.2011 10 izinyanga ezidlule

Last reply by MagsMoz 10 izinyanga ezidlule