• Kusonjululiwe

"attempting to confirm connection" fails on Windows 10

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Dou… (funda kabanzi)

I am new to Mozilla VPN. Followed the instructions and made sure mozillavpn was allowed to communicate through Microsoft Firewall on both public and private networks. Double-checked in settings Windows 10 to make sure it had permission.

I am currently on a private (home) network. Mozilla VPN starts with message "masking connection and location". It then displays message "attempting to confirm connection". It pauses there for a couple of minutes before failing. In quick succession, I get a message about "disconnecting" then "unmasking".

Any suggestions?

Asked by wmchristie 4 emasontweni adlule

Answered by chris422 5 ezinsukwini ezidlule

  • Kusonjululiwe

VPN not connecting on Win 10

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I… (funda kabanzi)

Operating Windows 10 on a PC. VPN opens but on attempting to connect it says "Connecting" for a varying time then disconnects without ever having made the connection. I've tried various locations to no avail. Works fine on my Android phone going in on the VPN using the same IP. Have tried restarting.

Asked by shnelson54 5 izinyanga ezidlule

Answered by jzapata1 4 izinyanga ezidlule

  • Kusonjululiwe

Forever Waiting for sign in and subscription confirmation on Windows 10

Hi, I have difficulties login onto Mozilla VPN on Windows 10, after sign in on browser, it's just forever waiting for sign in and subscription confirmation. Please help… (funda kabanzi)

Hi,

I have difficulties login onto Mozilla VPN on Windows 10, after sign in on browser, it's just forever waiting for sign in and subscription confirmation.

Please help.

Thanks.

Asked by tneoh 3 izinyanga ezidlule

Answered by Aria 3 izinyanga ezidlule

  • Kusonjululiwe

Can't download VPN client

https://www.mozilla.org/en-US/products/vpn/ I click on "Get Mozilla VPN" It asks me to sign in so I do It then takes me back to the first page with "Get Mozilla VPN" I c… (funda kabanzi)

https://www.mozilla.org/en-US/products/vpn/ I click on "Get Mozilla VPN" It asks me to sign in so I do It then takes me back to the first page with "Get Mozilla VPN" I click "Get Mozzila VPN" again It asks me to sign in again. Repeat. Repeat. Repeat. Where is the DOWNLOAD??

Asked by Dubs 5 izinyanga ezidlule

Answered by Dubs 5 izinyanga ezidlule

  • Kusonjululiwe

Android VPN no longer connecting

For no apparent reason the VPN on my Android phone has stopped connecting. It just stays on the "Connecting... Attempting to confirm connection" screen on my phone. I h… (funda kabanzi)

For no apparent reason the VPN on my Android phone has stopped connecting. It just stays on the "Connecting... Attempting to confirm connection" screen on my phone. I have cleared the cache and uninstalled and reinstalled. Nothing has helped. Please advise.

Asked by neopolaris 2 izinyanga ezidlule

Answered by robertbatterson 2 izinyanga ezidlule

  • Kusonjululiwe

Missing custom DNS option on iOS app

Hi there, I recently downloaded the updated iOS app that is supposed to have the option to set custom DNS in the settings. I looked at the documentation for this as well … (funda kabanzi)

Hi there,

I recently downloaded the updated iOS app that is supposed to have the option to set custom DNS in the settings. I looked at the documentation for this as well and I cannot find the option anywhere in the app. I reviewed all available options in the app settings with no success.

Could you please advise? I am running iOS 15.

Best regards,

Dejan

Asked by Dejan Horgas 4 emasontweni adlule

Answered by edubon 3 emasontweni adlule

  • Kusonjululiwe

VPN pricing

I would be interested in the VPN but I'm not paying in US dollars! What about Pounds Sterling?

Asked by chriscpl2la 4 emasontweni adlule

Answered by edubon 3 emasontweni adlule

  • Kusonjululiwe

Unable to make payment

Hi, I live in Spain and I am trying to pay for my VPN subscription using a UK bank card. I am told that country of currency must match that of the card but I get paid in … (funda kabanzi)

Hi, I live in Spain and I am trying to pay for my VPN subscription using a UK bank card. I am told that country of currency must match that of the card but I get paid in the UK so need to use my UK card. Any solution? Thanks.

Asked by rpmdr 4 emasontweni adlule

Answered by edubon 3 emasontweni adlule

  • Kusonjululiwe

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it.

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid… (funda kabanzi)

I purchased Mozilla VPN using a bad e-mail address and now have no access to the account to cancel it. The Mozilla window had a default e-mail address, so I used RNAlheid@mozila.com to sign up instead of my regular e-mail account. I would like to cancel my Mozilla VPN because I have no ability to download or use it because I can't access the wrong e-mail account.

Asked by RNAlheid 4 emasontweni adlule

Answered by edubon 3 emasontweni adlule

  • Kusonjululiwe

How do I delete my credit card information from my account?

I had several subscriptions from Mozilla, but I have cancelled all of them, and now I want to delete my credit card information from my account. I can see how to change/… (funda kabanzi)

I had several subscriptions from Mozilla, but I have cancelled all of them, and now I want to delete my credit card information from my account. I can see how to change/update my payment information but I don't see how I can remove it. Please tell me I'm just overlooking the way to remove my personal credit card information and that Mozilla isn't holding it hostage with no ability for it to be removed. How do I delete a payment method?

Asked by arwenfreer 1 inyanga edlule

Answered by edubon 3 emasontweni adlule

  • Kusonjululiwe

VPN Subscription

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently some… (funda kabanzi)

This has not been easy. I tried to subscribe to Mozilla VPN but entered the wrong email address as I 'thought' I was creating a new email address "xxxxxxx Apparently someone else's account. No way for me to cancel

Please refund my purchase and I'll try it again with this email that I had to create just so I could file his complaint

Asked by wm.stinson 3 emasontweni adlule

Answered by MagsMoz 3 emasontweni adlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Turning off Mozilla VPN on MacOS Big Sur, Firefox 87 removes internet connectivity

Hi, If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't conn… (funda kabanzi)

Hi,

If I use the toggle button in the VPN app to turn off VPN (as per here: https://support.mozilla.org/en-US/kb/turn-on-mozilla-vpn-desktop-computer), Firefox won't connect to the internet. Restarting the Mac doesn't help.

Asked by ibrahimsargin 6 izinyanga ezidlule

Answered by MagsMoz 6 izinyanga ezidlule

  • Kusonjululiwe

I purchased a VPN and want a refund please. I accidently entered the wrong email. Your support is horrible. Keeps running me around in circles

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and you… (funda kabanzi)

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

Asked by bshults1990 3 emasontweni adlule

Answered by edubon 3 emasontweni adlule

  • Kusonjululiwe

mozilla vpn update

I don't think my VPN has been upgraded to latest (with multi hop, etc.) I see no upgrade option when I activate the VPN service.

Asked by wepage 4 emasontweni adlule

Answered by edubon 3 emasontweni adlule

  • Kusonjululiwe

No access to VPN acount

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me to… (funda kabanzi)

Hi... This situation applies to me too. I created a new account for the VPN, paid the subscription, but have no password for my new account, [email]. Can you assist me too?

[email]

I attempted to sign up for Mozilla VPN. I didn't realized that I had a FirefoxéMozilla account, so I followed the prompts to create an account. The creation of the account was successful, but no password was created. I assumed that the password would be established when I purchased and subscribe to the VPN service. I purchased the VPN and instructions were sent to the new account, but I can not access it.

The VPN sign procedure clearly says "create an account", so I entered new account information. So now, the VPN service was purchased with my credit card and the VPN setup instructions were sent the new account/ email which I can not access and I can't use the VPN.

I tried assigning my new account/email address to my secondary account, but am not permitted to do so. I am unable to generate and receive a new password for the account associated with the VPN because I do not have access to the new mozilla-hosted account.

Which of these solutions are possible? 1. Assign the VPN to my prior account. 2. Permit me to create a password for the new account 3. Receive a refund and start over from scratch

Puzzled user

How do I get through this opaque process so I can get the service I paid for?

Asked by seanwangley 1 inyanga edlule

Answered by seanwangley 1 inyanga edlule

  • Kusonjululiwe

Mozilla VPN

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is: Can I use the VPN s… (funda kabanzi)

Hello team, I'm from an Latinamerican-center country and I'll have the opportunity to go to work in Canada by November or December. The question is:

  • Can I use the VPN services from Mozilla although I've registered with my account in the country where I'm living in?

I'd like to know about it because I'm really interested in use the VPN services here, I hope you'll implement it someday as well. Because also need the opportunity for us the latin American people to have access to the VPN services. It'll enhance our travel internet experience!

Asked by Nelson Romero 1 inyanga edlule

Answered by edubon 1 inyanga edlule

  • Kusonjululiwe

Mozilla VPN

Will Mozilla VPN give me security from spyware such as Pegasus? Will it increase my bandwidth? https://www.democracynow.org/2021/9/16/the_spy_who_came_in_through https:/… (funda kabanzi)

Will Mozilla VPN give me security from spyware such as Pegasus? Will it increase my bandwidth? https://www.democracynow.org/2021/9/16/the_spy_who_came_in_through https://www.democracynow.org/2021/9/16/the_spy_who_came_in_through

Asked by Ronny The Roc 1 inyanga edlule

Answered by jscher2000 1 inyanga edlule