Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Cannot access local address 192.168.1.1

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway se… (funda kabanzi)

Cannot access local address 192.168.1.1 which is the address of the GUI interface to my ISP Gateway settings menu. I need it to be able to make changes to the Gateway settings.

I use to get displayed "Advanced" that allowed me to continue forward to get to an "insecure site", only recently that has not been happening (so I am stuck).

Any suggestions, advice, and/or workarounds are appreciated.

Thanks ~Bill

Asked by ElkHair14 5 izinyanga ezidlule

Answered by ElkHair14 5 izinyanga ezidlule

  • Kusonjululiwe
  • Ikhiyiwe

Firefox get white screen

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, T… (funda kabanzi)

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Asked by 1940630798 5 izinyanga ezidlule

Answered by sider 5 izinyanga ezidlule

  • Kusonjululiwe

Unable to sign in to Mozilla account for Firefox Sync.

I'm trying to log into this page: https://accounts.firefox.com The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click a… (funda kabanzi)

I'm trying to log into this page: https://accounts.firefox.com

The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click again and nothing. On the 3rd click, it just spins for 30 seconds then goes back to being blue. This continues every time I attempt to click further.

I can login on this page just fine using Firefox on my android phone. I can also login using the Edge browser. Matter of fact, I had to use Edge so I could post this issue.

This is a completely fresh install of Firefox, on a completely fresh install of Windows.

Asked by hdonnell78 2 emasontweni adlule

Answered by hdonnell78 6 ezinsukwini ezidlule

  • Kusonjululiwe

Inline Video Display is Distorted

Hello, When I view some pages with inline video graphics, I see a garbled video frame. I have attached a screen grab from part of one screen. I have no issues with YouTub… (funda kabanzi)

Hello, When I view some pages with inline video graphics, I see a garbled video frame. I have attached a screen grab from part of one screen. I have no issues with YouTube or other videos. It's just the graphics of some webpages such as looking at an Apple product on their site. I have not had this issue using Chrome under the same conditions. It's like I have a corrupted Codec or something. Does anyone have any suggestions? Thanks.

Asked by michael.reisman 1 inyanga edlule

Answered by michael.reisman 1 isonto elidlule

  • Kusonjululiwe

Google search stops working intermittently in Firefox

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from M… (funda kabanzi)

Google search has stopped working intermittently for about a month now (August 2024) in Firefox. I haven't seen a real useful fix or explanation of what's going on from Mozilla. Please fix this. It wasn't an issue before.

Asked by Scott Provencal 5 izinyanga ezidlule

Answered by Scott Provencal 5 izinyanga ezidlule

  • Kusonjululiwe

Can't download synced bookmarks to Firefox on a new Windows 11 computer

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the … (funda kabanzi)

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the Mozilla cloud or somewhere. However when I try "Import" on the bookmarks panel, it only offers to import Microsoft Edge bookmarks. When I follow the help docs on this forum, it says to use the hamburger menu to go to bookmarks and then to "Manage Bookmarks" which took me a while to find since it's at the very far bottom of the Bookmarks window, not near the three menu items at the top. Anyway, it brings up a window with more bookmark items but they all seem to deal with my current computer and installation of Firefox, which has only a very few default bookmarks. I do not see anything related to bookmarks synced with the cloud. I am logged into Mozilla on the new computer. I do not have an HTML backup file available, since I thought that the bookmarks would be backed up to the cloud and I could always get them there. Two questions:

  1. 1: Is it possible to get my old bookmarks from the cloud?
  1. 2: Is the bookmarks have not been exported to an HTML file, is it somehow able to get them from someplace on the C drive of my old computer? I think it should be possible since the bookmarks must be saved somewhere otherwise, how would it know what the bookmarks are for someone who never exported them to an HTML file? My old computer won't boot due to a power surge but I am able to connect it's hard drive to my new computer and see files on it.

Thanks, Mark

Asked by Mark 4 emasontweni adlule

Answered by Paul 4 emasontweni adlule

  • Kusonjululiwe

can't select text to copy it

i need to copy and paste text that's also a link, but firefox isn't letting me highlight it, I can do it in chrome, brave, & opera, it's not a mouse problem either, i… (funda kabanzi)

i need to copy and paste text that's also a link, but firefox isn't letting me highlight it, I can do it in chrome, brave, & opera, it's not a mouse problem either, if I just right click on the page and select "highlight all" FF wont highlight it, is there a setting for this or a extension I can download? (in the picture the the rad text is also a link, I need to copy the number portion)

Asked by smotedown 1 inyanga edlule

Answered by jscher2000 - Support Volunteer 1 inyanga edlule

  • Kusonjululiwe

copy and paste problems in CardBook

In certain instances, I can no longer copy/cut from Cardbook notes. This happened in last few months. I just have time now to post the problem. I know since then Thunderb… (funda kabanzi)

In certain instances, I can no longer copy/cut from Cardbook notes. This happened in last few months. I just have time now to post the problem. I know since then Thunderbird had updates and so had windows. I am on Thunderbird 128.5.2esr and Windows 11 and firefox 133.0.3 I used to be able to select a word or many words and then right click. Then copy or paste would show up as option in a list. Now no list shows up. But control c and control v sometimes works. If I control c and control v within the note that works. I can copy from something like Word and control c and paste using control v and vice versa. But if try control c in notes and then control v in website that does not work. And that is what I use most.

Asked by tina589 4 emasontweni adlule

Answered by jscher2000 - Support Volunteer 4 emasontweni adlule

  • Kusonjululiwe

Error message

On Windows 11 and a new computer, I ordered some items on Amazon yesterday. After that, I tried to log into my bank account but was blocked by "CloudFront," which appear… (funda kabanzi)

On Windows 11 and a new computer, I ordered some items on Amazon yesterday. After that, I tried to log into my bank account but was blocked by "CloudFront," which appears to be used by AWS. I am not a member of AWS and do not know why this is happening. My bank told me it was "something in my computer," and that their website was up and running. On my older computer, I used Mozilla, and never encountered such a problem. I would appreciate directions and advice.

Asked by NonTechieHere 1 inyanga edlule

Answered by NonTechieHere 1 inyanga edlule

  • Kusonjululiwe

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work. The installer (Firefox Setup 115.18.0.esr.exe) seems to t… (funda kabanzi)

I am running Windows 11, with Firefox 97.0 ("Up To Date"), but the installer for the new 115 ESR does not work.

The installer (Firefox Setup 115.18.0.esr.exe) seems to think that my system is running Windows 7 and does not proceed.

Asked by lee.roll 1 inyanga edlule

Answered by jscher2000 - Support Volunteer 1 inyanga edlule

  • Kusonjululiwe

Can't access camera in Firefox.

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings… (funda kabanzi)

The camera won't turn on in the Firefox browser for Google Meet or Zoom. It says it can't find the camera or that it's turned off. I have checked my Windows 11 settings and desktop apps have access to the camera. I have also checked the settings for each of the sites and use of the camera and microphone are allowed. Autoplay is enabled too. The camera works fine in other apps and in other browsers.

Asked by Kirk Kettinger 1 inyanga edlule

Answered by Kirk Kettinger 1 inyanga edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Playstation Can't Connect to the server

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but… (funda kabanzi)

I am having issues signing in to the playstation store using firefox. It works on edge (although I have the same issue in ungoogled chromium). I have tried refreshing but that didn't work. I uninstalled it and deleted all mozilla folders in appdata, then tried again without signing in to my mozilla account on a fresh install but i'm still having the issue. It might be a windows configuration issue because I don't see why this would work on edge but not on firefox. I've tried disabling all cookie and tracking protection features but I still have the same issue.

Asked by hts739 6 izinyanga ezidlule

Answered by hts739 6 izinyanga ezidlule

  • Kusonjululiwe

Reload past Firefox profile

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, download… (funda kabanzi)

Several weeks ago, I was attempting to upgrade from Windows 10 to Windows 11. In the process, I deleted Firefox (using Revo Uninstaller) and then reinstalled it, downloading it from the Mozilla website. Unfortunately, it didn’t run, giving me, at different attempts, different error messages. In the time since then, I have read many suggestions from many different websites and I have tried some of these suggestions, all with no success – until today. I have just completed the suggestions made on https://support.mozilla.org/en-US/questions/1327628 and Firefox is now back, working. I am happy and grateful, but not finished. None of my personal data came with the currently functioning version of Firefox. Since the re-emergence of Firefox, I have been reading several websites dealing with copy, backup and restore of my Firefox profile. Right now, the path C:\Users\rsuth\AppData\Roaming\Mozilla\Firefox\Profiles\ shows 5 folders: Two of the folders show 11/11/24 as the date modified (probably the date of the download from Mozilla). The folder 0dppjrfa.default contains one file, times.json, dated 8/11/2020. The other folder, ru82tlj5.default-release, has 97 items, most dated 11/11/2024. The remaining three folders are all dated 12/2/24 (today, as I write this). One folder’s name ends .default, the second name ends .default-release, and the third name ends .default-release-thirteen digits. The question that I am asking here is what do I do next to, hopefully, bring back the personal date I had with Firefox before my updating to Windows 11. Should I delete the folders dated 12/2/24? What, if anything, is the significance of the folder whose name ends in 13 digits? I’m hoping someone will be able to tell me how to fix these Firefox problems. And if I can, then I hope to be able to do something similar to help me bring back Thunderbird as well. Thunderbird became unfunctioning at the same time as Firefox. Thank you.

Asked by I_Rufus 1 inyanga edlule

Answered by I_Rufus 1 inyanga edlule

  • Kusonjululiwe

This error comes up everytime my computer turns on or wakes up

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I d… (funda kabanzi)

Every time I wake my computer up or start it, I get the attached error about a profile not being compatible. I did switch to the ESR release channel a while back, but I deleted the old profiles; the folder is gone and the profile manager shows only the ESR profile. I have also tried to prevent firefox from starting on startup, but it keeps happening. Does anyone know how to prevent this error from happening, or have any ideas of how to investigate what's going on further?

Asked by PhaedraFlux 1 inyanga edlule

Answered by jscher2000 - Support Volunteer 1 inyanga edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Disappearing Bookmarks Sidebar

Everytime I load Firefox the bookmarks sidebar is not shown. Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for … (funda kabanzi)

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

Asked by IanM 7 izinyanga ezidlule

Answered by IanM 3 izinyanga ezidlule

  • Kusonjululiwe

Can't login to browser profile after changing email

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under… (funda kabanzi)

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

Asked by yckmciaiy 2 izinyanga ezidlule

Answered by yckmciaiy 2 izinyanga ezidlule

  • Kusonjululiwe

Blurry font rendering

I just installed Firefox. What I noticed right away while using it was that fonts were very blurry/hard to read on all web pages, and even in firefox's menus and URL bar.… (funda kabanzi)

I just installed Firefox. What I noticed right away while using it was that fonts were very blurry/hard to read on all web pages, and even in firefox's menus and URL bar.

I attached two pictures, one is a screenshot in Firefox, and the other is a screenshot in Brave. (All chromium web browsers I have tried don't have firefox's font problem)

Asked by Waseem 2 izinyanga ezidlule

Answered by Waseem 2 izinyanga ezidlule

  • Kusonjululiwe

The page goes to the main page by itself.

I have a problem on the aliexpress website. (in other browsers everything works fine) When I open tabs with goods on aliexpress. and start switching between them, then at… (funda kabanzi)

I have a problem on the aliexpress website. (in other browsers everything works fine) When I open tabs with goods on aliexpress. and start switching between them, then at the moment of switching to another tab, my previous tab itself is updated and opens the main page. And there is no way to even press the “Back” button. The browser seems to reload the page completely. The chatgpt was unable to find a solution. All hope is on you. There are no errors. It's just that the aliexpress page reloads by itself when I switch to any other tab.

Asked by bolsosh 2 izinyanga ezidlule

Answered by jonzn4SUSE 2 izinyanga ezidlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Youtube comments are gone

I don't know what happened, I haven't been tinkering with anything. This happens for every video, not just this one. I've also posted my addons as well, in case that help… (funda kabanzi)

I don't know what happened, I haven't been tinkering with anything. This happens for every video, not just this one. I've also posted my addons as well, in case that helps with anything.

Asked by Max Peckhart 6 izinyanga ezidlule

Answered by cor-el 6 izinyanga ezidlule