Yonke imikhiqizo Community Forum

Firefox 146.0.1 crashes every time upon launch (basically fails to launch), even in troubleshooting mode, with exception code 0xc0000005. Prior to today, it was working fine. Windows does not show any updates made over the last couple of days. I am on Windows 11 25H2, and I'm current with updates. Chrome works. Edge works. I logged on to the same computer as a different user (different profile folder in the user AppData folder) and Firefox still does not work. I tried to refresh Firefox and that did not resolve the issue. I tried to uninstall and reinstall Firefox and that did not resolve the issue. I tried to run DISM and SCANNOW and that did not resolve the issue. No issues are detected with a virus scan. I am stumped - please help!

Site: https://www.thegamer.com Firefox refuses to load the site, it does not even show the certificate when clicking on the lock. Using the certificate manager, add exception does not work too, it just refuses to store the certificate. But at least THERE I can VIEW the certificate, which proves it is valid and FIREFOX is at fault:

https://www.ssllabs.com/ssltest/analyze.html?d=www.thegamer.com&latest shows "IO exception" when trying to check the CRL, but gives an A+. Yet Firefox does not even give me the "Continue anyway" possibility. This it tiering, I hate using google chrome based browsers, but of course, it works there. Server 2025, only MS-defender at its default settings.

Subject Name Common Name thegamer.com Issuer Name Country US Organization Let's Encrypt Common Name E8 Validity Not Before Mon, 13 Oct 2025 23:03:42 GMT Not After Sun, 11 Jan 2026 23:03:41 GMT Subject Alt Names DNS Name

• .thegamer.com

DNS Name thegamer.com Public Key Info Algorithm Elliptic Curve Key Size 256 Public Value 04:0E:95:16:C4:A2:23:9D:81:AD:D7:70:4C:4B:A5:F7:68:0E:33:E2:A0:1C:81:6D:0F:1C:F5:C8:EF:5B:C8:64:AD:15:86:5D:5E:E6:FA:A6:DB:41:86:A5:F0:28:7A:45:F4:8D:75:B3:18:43:E9:0F:7C:75:10:AE:F8:A0:04:7B:D5 Miscellaneous Serial Number 06:6C:A7:00:7C:ED:C0:50:E2:FD:4F:6C:A0:8C:0F:86:2B:AD Signature Algorithm ECDSA with SHA-384 Version 3 Download PEM (cert)PEM (chain) Fingerprints SHA-256 D0:D5:E8:73:9E:6D:B1:2D:EC:5D:47:0D:70:BF:58:1C:AC:A5:D3:89:20:6D:54:15:09:E8:42:9C:82:F7:4F:8F SHA-1 53:E6:54:B5:37:0F:4B:23:BE:73:8A:6B:37:6B:BE:A6:A5:86:E4:5B [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Basic Constraints Certificate Authority No [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Key Usages Purposes Digital Signature Extended Key Usages Purposes Server Authentication, Client Authentication Subject Key ID Key ID 53:6A:02:33:30:1C:AD:4D:3B:F2:9F:4D:6D:E4:33:26:31:69:8F:61 Authority Key ID Key ID 8F:0D:13:A2:F6:2E:7E:D1:50:6C:33:18:38:5D:59:8E:23:72:91:CA CRL Endpoints Distribution Point http://e8.c.lencr.org/46.crl Authority Info (AIA) Location http://e8.i.lencr.org/ Method CA Issuers Certificate Policies Policy Certificate Type ( 2.23.140.1.2.1 ) Value Domain Validation Embedded SCTs Log ID 0E:57:94:BC:F3:AE:A9:3E:33:1B:2C:99:07:B3:F7:90:DF:9B:C2:3D:71:32:25:DD:21:A9:25:AC:61:C5:4E:21 Signature Algorithm SHA-256 ECDSA Version 1 Timestamp Tue, 14 Oct 2025 00:02:12 GMT Log ID 19:86:D4:C7:28:AA:6F:FE:BA:03:6F:78:2A:4D:01:91:AA:CE:2D:72:31:0F:AE:CE:5D:70:41:2D:25:4C:C7:D4 Signature Algorithm SHA-256 ECDSA Version 1 Timestamp Tue, 14 Oct 2025 00:02:12 GMT

Subject Name Country US Organization Let's Encrypt Common Name E8 Issuer Name Country US Organization Internet Security Research Group Common Name ISRG Root X1 Validity Not Before Wed, 13 Mar 2024 00:00:00 GMT Not After Fri, 12 Mar 2027 23:59:59 GMT Public Key Info Algorithm Elliptic Curve Key Size 384 Public Value 04:D1:65:F2:5E:DC:4B:B4:0C:02:9C:D2:B2:FA:EE:E9:6C:AB:3A:AE:38:A1:F4:D4:39:32:33:C5:42:D4:CC:33:0C:34:C7:21:20:90:70:5C:E8:62:2F:1C:71:B3:42:D7:79:BE:46:0D:C1:DB:47:A1:13:A0:C7:DF:81:26:63:3B:D4:8D:1D:F6:3D:82:33:32:F6:F4:2B:E7:F5:96:3A:B4:13:67:18:7B:6B:3E:8D:48:D9:EA:DE:ED:AE:6D:3E:87:4C Miscellaneous Serial Number 63:95:93:63:C2:4E:70:82:71:59:18:BF:C3:D7:ED:56 Signature Algorithm SHA-256 with RSA Encryption Version 3 Download PEM (cert)PEM (chain) Fingerprints SHA-256 83:62:4F:D3:38:C8:D9:B0:23:C1:8A:67:CB:7A:9C:05:19:DA:43:D1:17:75:B4:C6:CB:DA:D4:5C:3D:99:7C:52 SHA-1 54:31:7E:B0:76:5F:0B:C6:74:85:51:84:EB:83:74:B4:19:9E:46:55 [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Basic Constraints Certificate Authority Yes [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Key Usages Purposes Digital Signature, Certificate Signing, CRL Signing Extended Key Usages Purposes Client Authentication, Server Authentication Subject Key ID Key ID 8F:0D:13:A2:F6:2E:7E:D1:50:6C:33:18:38:5D:59:8E:23:72:91:CA Authority Key ID Key ID 79:B4:59:E6:7B:B6:E5:E4:01:73:80:08:88:C8:1A:58:F6:E9:9B:6E CRL Endpoints Distribution Point http://x1.c.lencr.org/ Authority Info (AIA) Location http://x1.i.lencr.org/ Method CA Issuers Certificate Policies Policy Certificate Type ( 2.23.140.1.2.1 ) Value Domain Validation

Subject Name Country US Organization Internet Security Research Group Common Name ISRG Root X1 Issuer Name Country US Organization Internet Security Research Group Common Name ISRG Root X1 Validity Not Before Thu, 04 Jun 2015 11:04:38 GMT Not After Mon, 04 Jun 2035 11:04:38 GMT Public Key Info Algorithm RSA Key Size 4096 Exponent 65537 Modulus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iscellaneous Serial Number 00:82:10:CF:B0:D2:40:E3:59:44:63:E0:BB:63:82:8B:00 Signature Algorithm SHA-256 with RSA Encryption Version 3 Download PEM (cert)PEM (chain) Fingerprints SHA-256 96:BC:EC:06:26:49:76:F3:74:60:77:9A:CF:28:C5:A7:CF:E8:A3:C0:AA:E1:1A:8F:FC:EE:05:C0:BD:DF:08:C6 SHA-1 CA:BD:2A:79:A1:07:6A:31:F2:1D:25:36:35:CB:03:9D:43:29:A5:E8 [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Basic Constraints Certificate Authority Yes [This extension has been marked as critical, meaning that clients must reject the certificate if they do not understand it.] Key Usages Purposes Certificate Signing, CRL Signing Subject Key ID Key ID 79:B4:59:E6:7B:B6:E5:E4:01:73:80:08:88:C8:1A:58:F6:E9:9B:6E

I noticed recently that my 'Add Shortcut' button has disappeared. I've been through other articles and they were of no help. I have 4 rows selected for shortcuts so theres no reason for it to be gone.

I've used Firefox for 20 years through the various iterations of Windows, and have been using it trouble free on Windows 11 since November 2024. Two days ago, however, When I tried to open the Guardian site (www.theguardian.com) it would open very slowly and not load and of the pictures. This gradually got worse, the site taking for ever to open at all, and always with the little dot in the tab at the top left going from side to side showing it was still loading. I have tried everything I can think of. Opened in troubleshoot mode, changed DNS settings, uninstalled and reinstalled Firefox twice (one time to see if it would work normally if I didn't actually sign in to my account). All to no avail. In fact now things are worse, in that the GOV.Uk website is now giving me similar problems - and a few other sites have become slightly slow and reluctant to open as well. My internet connection seems fine, and all these sites open without any trouble on Microsoft Edge. I am NOT very good at tech, and I am now tearing my heair out as to what I can try next.

Any help wopuld be gratefully received!

Jim Luetchford

I run the current version of Firefox on a Dell Inspiron 15 3530 laptop under Windows 11 Pro, I've found two webpages that I can't scroll--there's no scrollbar on the page, and the arrow keys don't work. On other pages, there's no problem. but I simply can't scroll thes pages. What's going on here?

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

A recent update (https://windowsreport.com/firefox-fixes-an-8-year-old-windows-bug-that-broke-virtual-desktop-use/) has broken behavior I previously depended on as part of my workflows: If I clicked a link in one desktop, it would open that link in the browser instance on the last desktop I'd used, so I could keep all my browser windows on one virtual desktop full-screened for easy viewing, then slide back to my other workspaces for messaging/writing/etc.

Now, apparently as a bug fix, every time I try to open a link on a desktop, it creates a new Firefox instance in that desktop instead of opening the link in the browser I have open on other workspaces. This has dramatically impacted how I work. How can I restore the previous behavior? It is so disruptive having new windows opening all the time instead of keeping them in my dedicated browser workspace. If there isn't a fix for this, I will need to move to a new browser.

I keep getting 'notifications' from Mozilla Firefox that McAfee has discovered a virus, Trojan, and other things. They come on the lower right corner of my screen and the address d3mj6kghubcc73dtudhg.kaironero.co.in is along the bottom of the notification. The notifications pop up every time I turn on my computer and go into Firefox and they just keep coming after I dismiss them. They are in small rectangles and have Mozilla Firefox written across the top left and say that McAfee has discovered.... Are they legit or are they spam and how do I stop them? I don't have McAfee installed on my computer which is a desktop. Please help--this is driving me crazy!!!

My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempted starting Firefox in Maintenance mode, Uninstalled and reinstalled and I still get the crash reporter. Refreshing Firefox at the uninstall process does not fix it.

I'm running Windows 11 Enterprise edition, fully patched w/ Firefox 146.0.

The 4 Windows updates that were installed:

Uninstalled KB5072033 Uninstalled KB5070311 Cannot be uninstalled KB5072641 Cannot be uninstalled KB5071142

Still didn't fix the problem.

These are the recent crash reports:

Crash ID: ⁨bp-8ec5b63c-4408-437c-b9bb-f4d5b0251213⁩ Crash ID: ⁨bp-ce396463-0a75-46b6-8131-33cce0251213⁩ Crash ID: ⁨bp-ea0b59dd-1cee-48da-957e-949120251213⁩ Crash ID: ⁨bp-f9342e01-1a55-4387-af6d-3b8ef0251213⁩

Any help is appreciated!

Through extensive troubleshooting, I am unable to get firefox to open at all.

I've done a full uninstall, cleaned all user directories, program files / x86, program data, appdata roaming and local, etc. I used the Microsoft uninstaller and even Revo Uninstaller to remove everything related to Firefox, did a restart and reinstall of the latest one and it still won't launch.

Firefox was previously working until a reboot occurred and now it won't launch.

Firefox 32 bit seems to work when installed, and running Firefox as an admin previously worked but no it no longer does.

I looked at the following articles: - https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions - https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles - https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

There's no malware on this machine (business EDR on it, even disabled it as a test and it still didn't open).

I was able to launch the profile manager but now I am unable to as the processes launch in task manager and then within 5 seconds they close.

Firefox is not running in the background for any user (I'm the only one logged in after a reboot as well)

I'm unable to open in troubleshoot mode either. Tried run as and admin cmd "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

Ran SFC / scannow / DISM restore health commands as well and both came back fine / no integrity violations

Why can't anyone fix this issue? Every day I have to go to about:config, enter "mica" then change from false to true or true to false to get these buttons to show up. It's ridiculous. I am currently using Firefox version 146.1 on Windows 11. Also, please note if I change the windows widget to true these buttons show up and are usable. The next days I have to change the windows widget to false and they show up and are usable so they work whether or not the widget is set to true or false. The problem is having to change the setting DAILY. I should not be having to do this.

Hi everyone

I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop.

Awesome stuff. Sadly I cant get rid of it, here is why:

1. At first it said that the folder is used by another program and I cant delete it because of that. Cool, I decided to uninstall Firefox and make a clean install, so I have space to delete the folder too.

2. Long story short, it didnt work. I removed Firefox and tried to delete that folder, but wait for it, yeah I cant because I need permission from MYSELF. Awesome stuff.

3. I decided to use safe mode, so I used run command to run msconfig and I changed it to boot in to safe mode. But wait for it! YES! Its bugged and I cant login in safe mode, because pin is useless and it doesnt give me option to use password, so after hour of various things I got back to my normal mode via CMD commands. THANK YOU MICROSOFT.

4. So now Im stuck with the lovely "Old Firefox Data" folder, which cant be removed normally, neither in safe mode and wait for it! NEITHER WITH ADMIN CMD, not even the takeown /f "Old Firefox Data" /r command. THANK YOU MOZILLA!

So is there someone knowledgeable enough to help me to get rid of that folder pretty please? Like really a lot please.

Amazon - keeps loading and loading without ever finishing, only displaying half the page. YouTube Videos need to preload to avoid buffering. Certain websites can not be reached at all, failing with error message "Looks like your network is blocking this page" or similar. Etsy is not loading at all, just a blank page.

All these pages work fine in other browsers, so I don't think it's my network. I was not able to identify a specific error across all pages via Console. I have tried a few recommended troubleshooting tips, but no change so far. This has been going on for a while, long enough for me to reinstall Firefox - also no change. I'm on version 146.0.1

What is going on?