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I can no longer send messages through the email client on one of my accounts using Thunderbird, which no longer recognizes my internet service provider's password (but it does receive messages). Everything works fine with my other accounts.

Thank you for your help.

Maybe a red herring: I was in the middle of doing a Documents folder backup when I decided to open Thunderbird for some reason. Got an Unable to Load Profile type of message. And my attempts at a fix seem to just send me further down a rabbit hole. I started out by renaming my profile.ini file, but I really didn't know what the heck I was doing and possibly caused more harm than good. Then I tried to find my profile file/folder itself, using the Thunderbird > Troubleshooting > Profile Folder path and doing an import from inside TBird but that ended up with various problems such as drilling down to the profile folder from within TBird but then when I clicked Select Folder in Thunderbird, that didn't trigger any sort of import.

I also spent a good deal of time trying to find my AppData folder, finally being able to view it (a hidden folder, apparently), and saw several recently-dated profile types of folders, but again, I couldn't manage to "hook up" any of those folder/files from starting inside TBird and selecting Import... I ended up just stuck inside a folder, not triggering any Importing activity.

Finally I found a profile folder (5yed...) at a higher level on my PC than inside that long AppData Roaming Thunderbird path. THIS profile was inside: D:\DOCS\Thunderbird\Profiles

Now THAT folder I managed to get an Import to trigger. But the result was an Error Message telling me to go find my Error Console. Can you please see the attached Error Code display screengrab and tell me there's hope that this was at least the right file but just poor results that I can fix somehow???

The following is my copy/paste of the text I see in the Error Console display that's in my screengrab after trying to import the above 5yed... profile, in case it helps you see it better:

1765349209272 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Also attached below are also:

• a screengrab of a set of profiles I found, but when I drilled down to them from within TBird's Import selections and clicked Select Folder, as far as I got was an open folder, or something like that.
• Thunderbird's Troubleshooting Info "Profile Folder" path.
• Message telling me to see the Error Console. The message appeared right after I tried importing the profile that's stated in TBird's Troubleshooting Info "Profile Folder" path.

Here's the copy/paste of the Error Console message display after my try at importing the profile that is in the path that TBird's Troubleshooting Info page "Profile Folder" states (maybe it's the same as my 5yed...profile import try's Error Console display, dunno:

1765353636640 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Thanks for any help in getting through this.

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent immediatly but after around 10 mails, I have very slow response (varies from 5 sec to more than 1 minute and sometimes timeout). Usually quitting TB solves the problem but this is very annoying. I went back to 140LTS and sems to have no longer this problem. This was tested on many diffrent networks. I am running under Fedora release 42

Thanks

I'm using the latest version (145) and I've setup my office 365 email account. I'm trying to setup my calendar account as well but when I enter location, username and password it says that my credentials were not accepted.

I assume this means that TB is using legacy un/pw authentication which is no longer supported instead of OATH2. There is, however, no option to select OATH2 in the calendar setup process (like there is for email).

Are office 365 calendars supported by TB 145?

I am able to receive emails with my Spectrum account but unable to send. My SMTP entries are Description Server Name mail.twc.com port 587 Connection security SSL/TLS Authentication normal password When I test the connection it passes and I can see my emails but am unable to send emails and get this message Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.twc.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. When I look in the Thunderbird settings/privacy and security the only password entry is for IMAP password. Do I have to have and entry for SMTP password or is it the same for both? If I do how do I get an entry there. If any other information is needed please let me know. Thanks

I've been wanting to access Thunderbird's encryption ability on both my laptop and desktop. However, in setting up Tbird on my laptop I notice the user Profile should stay on one computer. Can I use the same Profile on more than one computer using the same source and password? Can I open a new profile on a second computer, even though I would have to use the same email source, a local provider? If not, is there an online source of email data I can use on Tbird on my laptop. Thanks much, Bruce Bartrug

I am having severe problems downloading and syncing my emails with TB 142.0. I opened TB this morning, for example, and it took more than 20 minutes for it to download my emails. When I go to the next email, it takes a couple of minutes to load it. I have had some issues with slow syncing before, but this is very bad. I note that the emails work fine on my phone. Also, this happens on my main Gmail hosted account, but also on my other Siteground hosted accounts. TB seems to be lost in some kind of loop when syncing.

Recently I have noticed some changes in the way my Thunderbird downloads POP3 messages. Previously, it would be common to ask for new messages once a day and receive upwards of one hundred of them. But in the last month, this number has been limited to about 35 at a time. If I ask immediately again, I get about 35 more, and this pattern continues as long as there are messages in queue waiting to be downloaded. I am not sure if this is due to changes in gmail, where most of my received messages originate, or to changes in Thunderbird itself, or to some sort of third-party hack. Now that I have trained myself to keep on asking until there are no more messages coming down, this change does not cause me much difficulty, although initially it sometimes caused me to overlook messages because I failed to keep asking as long as I should have. Apart from that, it does not seem to be harmful as far as I can tell. I'd just like to know if other people have noticed anything similar, and if anyone knows what is causing it, and whether it has some hidden advantages over the way things used to work.

The folders in my "LOCAL FOLDER" file usually have been in alphabetical order. As I have added new folders to store emails, the new folders have not been put in alphabetical order in the "LOCAL FOLDER" folder. They have been added to the end of the original list after the "Z" items. How do I re-alphabetize the whole "LOCAL FOLDER?"

Whenever I get an email that says they are including an attachment, the attachment is never there. What is going on and how to I get email attachments. Any help is appreciated.

Thank you

Config editor has no printer listed. nothing to reset. Printer works with other applications just not TB. Re-installed the printer. Reset the space limiters, which I found were set too low. Restarted TB and computer

Hello:

My Windows Thunderbird has become unresponsive, taking forever to connect to my various accounts. I suspect the problem is with my GMail account--which is not my primary account--is causing the problem, but I am unable to un-sync GMail's All Mail folder.

I was able to get into troubleshooting mode, but TB was still unresponsive.

I have copied the profile in question to my Linux machine, with TB V140.4.0esr, to try to repair the profile, but the problem is recurring there as well.

Is there a way to manually edit the profile file(s) to remove the GMail account from Thunderbird?

Any insights would be much appreciated.

Thanks

DrP

For 3 days, I haven't been able to access my GMX email account. It tells me every time "Login to the server imap.gmx.com with username '[edited from public] @gmx.com' failed. I hadn't changed anything beforehand and all the entered data is correct. My other accounts like gmail, yahoo, works just fine. Tried installing older versions and still no success. Outlook app works fine either. I'm pretty sure that GMX mail server made some changes that Thunderbird is missing. Please verify.

Best regards

Nilson Xavier

In both my Inbox and my saved email folders, when I click on an end-to-end encrypted email, Thunderbird (v145) displays "Loading Message..." and then blocks with a spinning blue "working" cursor for on the order of 30-60 seconds. The Thunderbird dialog then appears to make some progress, as the windows seems to "flash" as if it's being cleared, but the email content doesn't appear. After about another 20-30 seconds, the encrypted email contents appear, correctly decrypted.

This long delay only occurs when I click on encrypted email messages, and it happens every time I click on an encrypted email message, and this behavior only started occurring in the past couple of days (correlated, I believe with Thunderbird updating to v145) so I think it's safe to assume the issue is with end-to-end encryption/decryption in Thunderbird v145.

Hello,

I have a MacBook Air M2, and I'm experiencing energy usage issues related to Thunderbird. This has kept happening for a long time now actually, surviving through at least two Mac OS updates, and a huge number of TB updates. Everything's up to date. I tried to follow this: https://support.mozilla.org/en-US/questions/1269944 and this: https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems?_gl=1*86dj4d*_ga*MTkzNzQ0MjA3MS4xNzYyOTY4OTMx*_ga_2VC139B3XV*czE3NjMzMTM3NDckbzIkZzAkdDE3NjMzMTM3NDckajYwJGwwJGgw but didn't succeed. Actually, in my case, the issue is more noticeable: I normally have TB open in background - sometimes everything's fine, and the battery goes down as normal, while sometimes instead the battery drops quickly, and checking in the Mac activity monitor I can see that the CPU usage of TB is totally abnormal. When this happens, I can actually see the activity bar in TB being live (bottom right corner, as it happens when TB is checking for new mails), but never disappearing. When I notice it, I just reboot TB, and the bar shuts off as normal after a quick mail check. Moreover, checking the 24hr energy usage by app, TB is often on top with nonsense values.

I tried multiple times to rebuild the database, and do most of the tricks suggested, but didn't fix. Yes I have a huge mail archive, but the problem is not the standard management of this database: basically it seems that every now and then, TB decides to run some activity which it gets stuck in, and this kills the CPU.

Thank you in advance for your help!

I am having a problem with Thunderbird in that, seemingly at random, Thunderbird stops responding for a few minutes, then it deletes all but 2000 emails locally from my inbox, then, after a while, it re-downloads them all from the server. I have 96973 messages in my inbox on the server.

The email server in question is mail.yahoo.com

I've been using Thunderbird for years (Windows 11 PC), and all has been working fine as recently as last night. Starting this morning, I continuously get the error message, "Login to server mail.comcast.net with user name xxx failed" (xxx not my actual account name). I've tried the "Retry" and "Enter New Password" options to no avail. I can go directly to the Comcast website, login and get my email that way, but I can't get Thunderbird to login.

To my knowledge, nothing changed between last night and today, but yet something seems to have happened. Any ideas appreciated!

I am using 140.6.0esr (64-bit) and Windows 10. My Inbox disappeared. I was in it with no problems. Then I noticed two problems. I couldn't open new emails. It said connecting to server or loading content but email was blank. Also when I sent an email it could not copy to my sent folder due to network or file access errors. I could open and read all the other emails in my Inbox, just not three new ones. So I selected Inbox properties and repair. After the repair, my inbox is completely empty. It had thousands of messages. When I do a search for common emails I know were in my inbox, it only shows emails from subfolders. When I go to Inbox properties, it says number of messages: 0

Is there any chance I could talk with someone? Or that someone would call me? I'm not experienced in Thunderbird or email settings. And I don't like having to do it online. Richard Higgins Concord Mass

Hello,

I am requesting assistance with a persistent issue in Thunderbird involving a Google Workspace (Gmail) account for my domain, dantanas.com.

Incoming IMAP works correctly. However, outgoing SMTP authentication fails every time.

Symptoms

The Google OAuth login window never appears when Thunderbird attempts to authenticate SMTP.

Sending mail produces the error: “Unable to authenticate to Outgoing server (SMTP). Please check the password and verify the authentication method.”

IMAP works normally, but SMTP never prompts for OAuth authentication.

Thunderbird also does not allow me to have a Junk/Spam folder for this account — the option appears disabled or unavailable.

Current configuration Thunderbird is using

SMTP Server: smtp.gmail.com Port: 465 or 587 Security: SSL/TLS or STARTTLS Authentication: OAuth2 User: max@dantanas.com

IMAP Server: imap.gmail.com Port: 993 Security: SSL/TLS Authentication: OAuth2

What I have already done

Verified DNS MX and DKIM records on the domain (email receiving works).

Confirmed I can log in to the account in a browser with no issues.

Tried both port 465 and 587.

Removed and re-added SMTP servers in Thunderbird.

Forced Thunderbird to attempt OAuth2 authentication, but the OAuth window never appears.

Tested other clients, which authenticate correctly — suggesting the issue is specific to Thunderbird.

Expected behavior

Thunderbird should open a Google OAuth browser window to authenticate SMTP. This never occurs, which prevents SMTP from working entirely.

Request

Could you please advise:

Why Thunderbird does not open the Google OAuth authentication window for SMTP?

Whether there is a known issue affecting Google Workspace OAuth in Thunderbird?

How to reset or repair Thunderbird’s OAuth behavior?

Why Thunderbird does not allow the creation or use of a Junk/Spam folder for this account?

Any guidance would be appreciated. I’ve spent considerable time troubleshooting, and resolving the OAuth prompt issue is essential for SMTP functionality.

Thank you, Max Makowski max@dantanas.com