Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Sync is not working completely (logs included)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://cont… (funda kabanzi)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://controlc.com/8afabe84

I have the same account set on two different devices (My desktop PC and my android phone, this device I am trying to sync is the third one) and both those device were synced long time ago.

I tried with another profile which I am using for my work related stuff, still no success. First I tried syncing on Ubuntu 20.10 and then installed on Ubuntu 20.04(currently) but it is without success.

I need to sync to this device the bookmarks, extensions, saved logins, etc... Currently I do not have my other PC to export this stuff, please help.

Some of the thing in the logs:

1618133031444 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:62:5) JS Stack trace: LockException@util.js:62:5 throwLockException@util.js:148:11 WrappedLock@util.js:162:15 WrappedCatch@util.js:133:27 login@service.js:1049:66 sync/<@service.js:1327:26 WrappedCatch@util.js:133:27 sync@service.js:1335:7


1618133047237 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/167262145/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047237 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047238 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1618133047238 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1618133047238 Sync.ErrorHandler ERROR Sync encountered a login error 1618133047239 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1618133047241 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1618133047242 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1618133047242 Sync.Service DEBUG Not syncing: login returned false.

Asked by Nikola Lozanovski 4 ezinsukwini ezidlule

Answered by Nikola Lozanovski 1 usuku oludlule

  • Kusonjululiwe

Profile migration FF Rapid Release 84.x to ESR 78.6.x (Offline)

Dear all, I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration… (funda kabanzi)

Dear all,

I am planning a move towards the Firefox ESR 78.6.x. Currently my customer is using the Firefox Rapid Release 84.x and need your help with the profile migration. The customer has a very isolated on-premises environment and does not allow the users to login into a Firefox-Account. Therefore the settings for Cookies, Cache, History and especially Bookmarks are not synched.

Environment details:

  • Enterprise environment with several tausends of clients
  • All clients on Windows 10 Enterprise between 1809 and 20H2
  • All clients have always the newest Firefox installed currently 84.x

This creates a huge challenge to sync this stuff. Therefore I have now identified the following two options:

  1. 1 Allow the downgrade by using the environment variable MOZ_ALLOW_DOWNGRADE on Windows. For this option I am trying to find the real reason why this "Downgrade-Stop" has been implemented in the first place? What risks in detail do I take to allow this downgrade? Has anybody done this before and do you mind to share your experience here? How many issues did you face and how did you remediate the issues?
  1. 2 Hand over the migration to the users. Copy their current profile to their desktop and ask them to import their bookmarks manually. Not preferred by users and I can't even blame them for.

Is there any other way to automatically sync the profiles from 84.x to ESR 78.6.x without user interaction?

Thanks in advance Amir

Asked by Large Enterprise Support 3 izinyanga ezidlule

Answered by Large Enterprise Support 2 ezinsukwini ezidlule

  • Kusonjululiwe

MY ACCOUNT CANT SYNC

Hello, I format my desktop and i install firefox, i log in with my account but firefox not sync anything. I made many formats in the past but sync worked perfect. Why now… (funda kabanzi)

Hello, I format my desktop and i install firefox, i log in with my account but firefox not sync anything. I made many formats in the past but sync worked perfect. Why now dont work?

Asked by Thanos Seitar 6 ezinsukwini ezidlule

Answered by cor-el 5 ezinsukwini ezidlule

  • Ikhiyiwe

Add Collections to Firefox Sync

Firefox for Mobile needs to sync Collections too. My wife typically trusts me to make the tech decisions in my household, and is fine with using and supporting Mozilla an… (funda kabanzi)

Firefox for Mobile needs to sync Collections too.

My wife typically trusts me to make the tech decisions in my household, and is fine with using and supporting Mozilla and Firefox. Overall, she likes the new Mobile Firefox too, as do I.

She's a typical Tab Hoarder kind of user. On her last phone, I introduced her to Collections. Much easier to use and get to than Bookmarks, easy to understand, good at helping her control the immense amount of tabs she otherwise has open. She basically fell in love with the feature.

A few days ago she got a new phone. We still have her old one, but the screen is 1/3 cracks and it no longer holds a charge well. "Well loved", for sure.

Install Firefox on new phone --> sync over her stuff --> all good... Well, wait... Where are her collections with her hundred-or-more tabs in them for various stuff?

Turns out they don't sync?

I've been helping her manually move over the tabs from the collections on her old phone to the new phone, but I feel *extremely* lucky we still have the phone. If she'd lost her phone instead, that would be quite the amount of time she'd spent getting acquainted with and using this feature just to find it doesn't save anywhere.

This was all essentially written as a real-life use-case, for the following plea:

Please, *please* add Collections to what is able to be synced with the Firefox Sync feature.

Asked by AreBC 2 izinyanga ezidlule

Last reply by Seburo 5 ezinsukwini ezidlule

  • Kusonjululiwe

Bookmark import from Firefox Sync.

Hi, I have a probem. My PC broke down. I lost all my data. After i reinstaled Firefox on my pc and Connected it to Sync, i was not able to get my bookmarks back. I see th… (funda kabanzi)

Hi, I have a probem. My PC broke down. I lost all my data. After i reinstaled Firefox on my pc and Connected it to Sync, i was not able to get my bookmarks back. I see them on my phone under - Bookmarks - Desktop Bookmarks, but i can' t see them on my PC. I tryed to sync them, but nothing. I remember that when this happened last time, i just loged in and got all my bookmarks back, but now i have lost half a day, but got nothing out of it....

Asked by Armands 2 emasontweni adlule

Answered by cor-el 2 emasontweni adlule

  • Ikhiyiwe

UNABLE TO GET INTO MY ACCOUNTS!!!

HOPE SOMEONE OUT THERE CAN TELL ME WHY FIREFOX IS NOT LETTING ME IN TO MY ACCOUNTS. THANKS!!! duplicate. https://support.mozilla.org/en-US/questions/1331265 … (funda kabanzi)

HOPE SOMEONE OUT THERE CAN TELL ME WHY FIREFOX IS NOT LETTING ME IN TO MY ACCOUNTS. THANKS!!!

duplicate. https://support.mozilla.org/en-US/questions/1331265

Asked by blawrence6247@yahoo.com 2 emasontweni adlule

  • Ikhiyiwe

UNABLE TO GET INTO MY ACCOUNTS!!!

NOTHING ABOUT FIREFOX SEEMS TO WORK FOR ME! I NEED TO GET INTO MY ACCOUNT URGENTLY!!! I AM SICK OF NOT BEING ABLE TO TAKE CARE OF MY AFFAIRS!!! E-MAIL IS VERY IMPORTAN… (funda kabanzi)

NOTHING ABOUT FIREFOX SEEMS TO WORK FOR ME! I NEED TO GET INTO MY ACCOUNT URGENTLY!!! I AM SICK OF NOT BEING ABLE TO TAKE CARE OF MY AFFAIRS!!! E-MAIL IS VERY IMPORTANT, ESPECIALLY WHEN ONE IS HANDICAPPED. SURE WOULD LIKE TO KNOW WHAT I CAN DO TO SOLVE MY PROBLEMS ASAP!!! THANKS!

duplicate. https://support.mozilla.org/en-US/questions/1331265

Asked by blawrence6247@yahoo.com 2 emasontweni adlule

  • Kusonjululiwe

accidental reset

I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please? Are the passwords still save… (funda kabanzi)

I have accidentally reset my firefox account password and lost all my data because of it. Is there a way to revert it to some backup, please?

Are the passwords still saved locally on my other devices? I am not home right now and can't check. If so and all i have to do is sync from them then all is well.

Why can't I find a support mail address anywhere?

Asked by Falco 2 emasontweni adlule

Answered by Seburo 2 emasontweni adlule

  • Kusonjululiwe

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is b… (funda kabanzi)

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Asked by kemondganteng333 2 emasontweni adlule

Answered by kemondganteng333 2 emasontweni adlule

  • Kusonjululiwe

Sync tabs won't work between my laptop and android

I am logged in on both my laptop (windows 8) and android, using my email. I want to sync my tabs so that I can open the same page on my phone and my laptop. I have three… (funda kabanzi)

I am logged in on both my laptop (windows 8) and android, using my email. I want to sync my tabs so that I can open the same page on my phone and my laptop. I have three tabs open on my android, I go to firefox desktop, click the three lines in the top right corner, click library, click synced tabs, there is nothing there but "view synced tabs sidebar" (which is empty), "manage devices" (when I click it opens a blank page), and "sync now" (nothing happens when I click this). In my settings, under connected services, I see both my desktop and my android device, so it is recognizing that I am logged in to both places. Somehow I managed to migrate my bookmarks from my laptop to my phone, but it doesn't update when I add anything new (should it? I can't find a 'sync bookmarks' button). If it's important, I had to sign in on my phone with my email address, as the QR code on my laptop doesn't show up, instead says "pairing unsuccessful, try again". Nothing changes when I click this. Please help, this is very frustrating and I can't find anything that will explain why this is happening or what I'm doing wrong.

Asked by MegL 3 emasontweni adlule

Answered by MegL 3 emasontweni adlule

  • Kusonjululiwe

pair or sync 2 computers firefox - all open windows and tabs possible?

Hi! I have 2 apple computers running high sierra with updated versions of Firefox. The "laptop" has all my current work on it in Firefox using 7 browser windows with 60 t… (funda kabanzi)

Hi! I have 2 apple computers running high sierra with updated versions of Firefox. The "laptop" has all my current work on it in Firefox using 7 browser windows with 60 tabs open. How do I get all that to open on the other computer "desktop?" On the desktop, the Firefox "synced tabs" sidebar is open and showing all the laptop open tabs...

I am logged into the same Firefox account on both computers which have different names in my Firefox account.

THAAANKS!!!

Asked by freedonspark 3 emasontweni adlule

Answered by cor-el 3 emasontweni adlule

  • Kusonjululiwe

synchronization

I don't find this "point" "activate sync" under settings in my Android smartphone. So syncronizing PC an smartphone is not possible. What you describe is "Open menue on … (funda kabanzi)

I don't find this "point" "activate sync" under settings in my Android smartphone. So syncronizing PC an smartphone is not possible. What you describe is "Open menue on your smartphone - then settings - then activate sync - then scanning the code. But - WHERE can I find this "activate sync"? Sorry for my English - hope you understand and help nevertheless... Thanks, Renate

Asked by rke2016 3 emasontweni adlule

Answered by Seburo 3 emasontweni adlule

  • Kusonjululiwe

How to use different themes on different computers but still sync all FF data?

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data? I have tried this… (funda kabanzi)

Hello, Is there a way to use a different theme on one machine (light) and use the dark theme on a different computer but still be able to sync the data?

I have tried this from a previous question https://support.mozilla.org/en-US/questions/1242818

Set services.sync.prefs.sync.lightweightThemes to False, but this does not work.

Did it on both macOS machines, closed and restarted the browser, and changing the theme on one browser ends up changing the theme on the other machine.

Is there any way to have to separate themes on two different machines?

Thank you!

Asked by muzzle 3 emasontweni adlule

Answered by jscher2000 3 emasontweni adlule

  • Kusonjululiwe

Bookmarks do not sync

Hello, Following a change of telephone, the bookmarks do not synchronize on Android. I am correctly logged into my account on my computer and on my smartphone. I tried th… (funda kabanzi)

Hello,

Following a change of telephone, the bookmarks do not synchronize on Android. I am correctly logged into my account on my computer and on my smartphone. I tried the connection by the email address and by the QR code without success of synchronisation.

Do you have any solution?

Thank you.

Smartphone: Oppo Find X2 Lite / Android 10 / Firefox 82.1.3 PC: Windows 10 - 2004 - 19041.685 / Firefox 83

Asked by jm.pujolreu 4 izinyanga ezidlule

Answered by Edwin Holley 1 inyanga edlule

  • Kusonjululiwe

import logins

I exported logins (to .csv) before re-installing win 10 but now there does'nt seem to be any way of importing them back into Firefox. I must be missing something obvious… (funda kabanzi)

I exported logins (to .csv) before re-installing win 10 but now there does'nt seem to be any way of importing them back into Firefox. I must be missing something obvious?

Asked by roger.drew8 1 inyanga edlule

Answered by jscher2000 1 inyanga edlule