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Account locked but email works fine

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’v… (funda kabanzi)

Tried signing in to firefox sync and account got locked with the following message, "The confirmation email we sent to <my email-id>@gmail.com was returned and we’ve locked your account to protect your Firefox data."

My email works fine and I could use it to login and ask this question. Please help

Asked by alokminesh 2 izinyanga ezidlule

Last reply by jscher2000 1 inyanga edlule

  • Kusonjululiwe

Firefox account locked.

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assis… (funda kabanzi)

When I used a new computer to log into my Firefox account, the account was locked. Waited 24 hours but account is still locked. I could not find website that will assist me in unlocking my Firefox account. Need someone to send me another link to my Yahoo email to unlock.

Asked by ronsuwa345 2 izinyanga ezidlule

Answered by ronsuwa345 1 inyanga edlule

New device, verification email "returned", account locked.

I tried to set up Firefox on a new device, when I logged in it sent a verification email (I made sure typed it in correctly). I kept refreshing my inbox and checking spam… (funda kabanzi)

I tried to set up Firefox on a new device, when I logged in it sent a verification email (I made sure typed it in correctly). I kept refreshing my inbox and checking spam folder on my other device but nothing came. I clicked "resend" and I got an error saying my verification email was returned, and that my account is now locked.

When I clicked on the support I logged in to this very community support forum using the same email and password I tried to log in into my account with!

Something is wrong with your verification email system and now I can't log in and sync my new device anymore :/

What can I do?

Asked by nitai.pe 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

My account has been locked, because the verification mail was returned

Hello! I am trying to setup my new phone and one of the first thing is to have Firefox Lockwise ready to access paswords. The problems came when I logged in. I introduced… (funda kabanzi)

Hello!

I am trying to setup my new phone and one of the first thing is to have Firefox Lockwise ready to access paswords.

The problems came when I logged in. I introduced my mail and password without problems and Lockwise said that sent a verification mail that never arrived. After some attempts Lockwise said that my account was locked because the confirmation mail was returned.

I can ensure that mail address is ok. Probably yesterday Google experiences some virus attack and the email service was unavailable.

Having said that, could you please unlock my account?? I really need it.

Thank you for your work!

Asked by David Quiñones 2 izinyanga ezidlule

Last reply by Seburo 2 izinyanga ezidlule

Firefox account locked

Dear colleagues, After getting a new pc, I installed firefox, logged in and could not find any confirmation email on my mailbox, and then account got locked. Please assis… (funda kabanzi)

Dear colleagues, After getting a new pc, I installed firefox, logged in and could not find any confirmation email on my mailbox, and then account got locked. Please assist

Asked by senior.nasonow 2 izinyanga ezidlule

Account Sync locked waiting 24hours doesn't resolve the issues

Hello, yesterday I format my PC and re-install all my software, also firefox. I put the credential but my account was locked for security reason. I don't receive any mail… (funda kabanzi)

Hello, yesterday I format my PC and re-install all my software, also firefox. I put the credential but my account was locked for security reason. I don't receive any mail (I got a gmail). I read all tutorial to try to resolve the issues. I wait 24hours, but the issues persist. My phone is connected at the same account and work fine but from desktop is locked.

I also try to log-in different browser (firefox and Firefox Nightly) but the issues persist. I also try to log-in in different PC but the issues persist. I also add accounts@firefox.com to my contact but the issues persist.

I tried all the solutions but I couldn't solve the problem, please help me ,thanks

Asked by MVRK 2 izinyanga ezidlule

Firefox account synch locked

Dear community, I know that this seems to be an hot topic for questions, but after read some other messages I am confused on hot to proceed. This is my problem: On a fre… (funda kabanzi)

Dear community,

I know that this seems to be an hot topic for questions, but after read some other messages I am confused on hot to proceed. This is my problem:

On a fresh installation of an Operating System on my laptop I tried to enable the firefox synch functions. After inser the password I was waiting for the pin code on my mail to certify my identity. This mail returned (I don't know why) and now my synch functions are locked. I am able to log in with my account: <jonathan.cacace@gmail.com> but I am not able to start synch. How can I solve this issue?

Regards,

Asked by jonathan.cacace 2 izinyanga ezidlule

Help me

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged. Email: [email]@gmail.com Email: [email2]@gmail.com Thank … (funda kabanzi)

Hello I hope you are well Firefox account has been locked since yesterday. Gmail account is mine but not logged.

Email: [email]@gmail.com Email: [email2]@gmail.com

Thank you very much

Asked by pc2 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

Account locked

I can't find clearly defined instructions on how to get my locked account unlocked. The email address I used is valid and is the same email address I've used on multiple … (funda kabanzi)

I can't find clearly defined instructions on how to get my locked account unlocked. The email address I used is valid and is the same email address I've used on multiple devices. I have no clue why your email was bounced.

Asked by amalakfrt 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

account locked

"The confirmation email we sent to josfabulous@gmail.com was returned and we’ve locked your account to protect your Firefox data." Im trying to unlock my account, so that… (funda kabanzi)

"The confirmation email we sent to josfabulous@gmail.com was returned and we’ve locked your account to protect your Firefox data."

Im trying to unlock my account, so that i can try syncing

Asked by josfabulous 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

Account locked out for no reason

Have Firefox account need to be reconnected and when I did it locked my account saying the email had been returned. The confirmation email we sent to*********** was retur… (funda kabanzi)

Have Firefox account need to be reconnected and when I did it locked my account saying the email had been returned.

The confirmation email we sent to*********** was returned and we’ve locked your account to protect your Firefox data.

Please can someone unlock my account

Asked by wudsterFF 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

confirmation email at Sync Login

I have a new windows 10 laptop i just installed firefox as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not g… (funda kabanzi)

I have a new windows 10 laptop

i just installed firefox

as a try to enable sync i type in my email i type in my password it ask for the PIN sent to email, but i did not get the email ( i checked spam )

i retry to enable sync and i get :

The confirmation email we sent to ***@***.*** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account.

my email is working i did test and its working fine

how do i get sync to work?

Asked by guaasamo 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

Not getting mozilla emails to any of my accounts now account is locked after trying to add a new tablet.

Got a new tablet today and was trying to sync my firefox. No emails are being received on any of my gmail accounts and now you have locked my account. Now when I try and … (funda kabanzi)

Got a new tablet today and was trying to sync my firefox. No emails are being received on any of my gmail accounts and now you have locked my account. Now when I try and do the scan it will not continue on any of my devices and you logged me out of them even on my phone. It freezes on approval now required.

Asked by Jeremy 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

How to unlock my account?

Hi, I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data. If this is a v… (funda kabanzi)

Hi,

I am getting this massage The confirmation email we sent to XXXXXXXX@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

How to unlock my account? Thanks

Asked by hisham1978t 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

Locked out of my account for no reason

Hi, Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous mes… (funda kabanzi)

Hi,

Bought a new M1 Mac. Was very happy when an M1 version of Firefox got released today only to find my account locked out trying to sign-in. I received the infamous message: "The confirmation email we sent to xxx@gmail.com was returned and we’ve locked your account to protect your Firefox data"

That is not true. I am receiving emails just fine and I never lost access to my email account.

Help please!

Asked by MomoAmin 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

Signing in to sync on a new computer failed because gmail is currently down

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail addr… (funda kabanzi)

I happened to try turning on Firefox Sync at the exact moment Gmail went down and started sending bounce messages to all senders (my Firefox account name is my gmail address). Now I'm locked out of my account with no way to get back in. Help!

Asked by mamorrow 2 izinyanga ezidlule

Last reply by jscher2000 2 izinyanga ezidlule

Firefox Account verification problem

Dear Volunteer, First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private brow… (funda kabanzi)

Dear Volunteer,

First of all, I have to thank you to build the community in your freetime. I've changed my computer. I have 2 firefox accounts, the first for private browsing, the second one for work browsing, and I use them via different Firefox profiles. The configuration of the private account (adam**********y@gmail.com) was succesful. But the configuration of the work account (s****i@orfk.police.hu) was not. I've used this accounts since 2013, and I'd reconfigured them so many times, and there wasn't any problem until now. The actually problem is the unreceived verigfication email. I've tried the actions below: - checking email working -> Perfectly works. - checking spam folder -> There is no any mail in the spam folder. - adding accounts@firefox.com to contact list -> Done. I did not get the verification emails. The administrators probably changed the security settings. I cannot log in, I cannot sync. I tried to send you this letter from my work e-mail, but I did not find any support address, just this option. How can I resolve this problem? Thans for your help.

Kind regards,

Adam Sterbinszky

Asked by adamsterbinszky 3 izinyanga ezidlule

Last reply by Kiki 2 izinyanga ezidlule