Yonke imikhiqizo Community Forum

When opening Firefox version 147 it asked if I wanted to install updates and after answering affirmative, then it gave "Error: Platform version '147.03' is not compatible with minversion >=147.02 maxversion <=147.02. Maybe try to reinstall Firefox?" The browser will not open. What is the workaround??

In my org - ever since the release of Firefox 146 - each time an update is rolled out on a WIndows 11 endpoint - Firefox is no longer able to launch.

This is resolved by uninstalling and reinstalling the client. We've had no issues with the ESR release in my testing.

What changed? Anyone else experiencing this?

I had our security team take a look at the antivirus - they've confirmed we aren't blocking Firefox and they did not see any block reports.

No relevant policy changes have gone through around the time of the incident. Initially I suspected users were installing Firefox ESR from the Company Portal alongside the standard release - but confirmed this is not the case. Also ruled out browser extensions - error persisted across a config without any extensions.

Please let me know if there is troubleshooting info I can collect. I included info from my own browser, but I reinstalled on the 27th and it has been working since. However, it has broke specifically on the days new releases have come out.

Thank you for any suggestions!

I have been battling with Firefox for a bit now with this 'helper tool' download. Every single update it requests access, which is has, and then won't actually open Firefox. I have to uninstall and reinstall each time to get some level of functionality back.

Checking online this isn't a problem isolated to my own computer, but aside from getting the pro version, there were no great solutions.

Can this issue please be fixed?

Hi,

I was super pumped about profiles but it seems it has gone terribly wrong for me.

I created a two profiles on one computer and would like to reuse them on another. Apparently this is impossible, which is really too bad, please change that! Why would I want to redo everything on every computer that I work with? And it deleted bookmarks on other computers synched to my account, why?

And I deleted every profile on one of my computers, in the hopes to "start fresh" since I had lost all my work, and now Firefox refuses to open. It indicates "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

So now I need to re-install the whole app. Just... Why?

Thanks!

For a few weeks now, I've noticed that Firefox will not open properly and gets hung with a rotating circle. I have tried all of the conventional fixes including installing a new version but it doesn't seem to work. In the meantime, I will use Safari and occasionally, up to an hour later, it will open and operate normally...until I restart my Mac at which point the whole process starts all over again. But usually, I just get the finder message "Firefox not responding"

Please advise.

I can't open FIrefox. When I try to open it I get the following error message. "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I opened Task Manager and could not find any instance of Firefox or Mozilla running. I uninstalled Firefox and deleted all the files and folders having to do with Mozilla and Firefox. Then I reinstalled Firefox. I continue to get the same error message. I am running Windows 11 64bit on a Dell laptop. Any suggestions? Ray

Through extensive troubleshooting, I am unable to get firefox to open at all.

I've done a full uninstall, cleaned all user directories, program files / x86, program data, appdata roaming and local, etc. I used the Microsoft uninstaller and even Revo Uninstaller to remove everything related to Firefox, did a restart and reinstall of the latest one and it still won't launch.

Firefox was previously working until a reboot occurred and now it won't launch.

Firefox 32 bit seems to work when installed, and running Firefox as an admin previously worked but no it no longer does.

I looked at the following articles: - https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions - https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles - https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed

There's no malware on this machine (business EDR on it, even disabled it as a test and it still didn't open).

I was able to launch the profile manager but now I am unable to as the processes launch in task manager and then within 5 seconds they close.

Firefox is not running in the background for any user (I'm the only one logged in after a reboot as well)

I'm unable to open in troubleshoot mode either. Tried run as and admin cmd "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

Ran SFC / scannow / DISM restore health commands as well and both came back fine / no integrity violations

This problem just started with the latest version of Firefox that opens with two profiles. It worked for a short time and then failed. Firefox will not open if I choose the default profile. I can open Firefox if I choose Profile #2, but it has none of the history of the default profile. I lose all of my extensions, history, bookmarks - everything.

How can I get back to where I was yesterday? (Note: I'm just a user, not a computer geek, and don't understand the buzzwords or technospeak. I can follow clear instructions like copy, delete, rename, etc.)

I'm using an HP laptop with Windows 11.

New laptop. Installed Firefox. Set up 2 of the "new" type profiles. Typical extensions (Bitwarden, Bit.ly, Firefox Color). Not too long after, Firefox will no longer launch and the only remediation I've found is to do a clean uninstall/reinstall including deleting registry keys. I've now done this three times now. Environment information

• i7 Core Ultra/32GB RAM
• SentinelOne - Corporate Environment. Installs Firefox Extension. There are no signs in the S1 portal or client that it is blocking firefox.
• nVIDIA RTX PRO 500 Blackwell Video Card. Updated to current driver 582.16
• Threatlocker - Computer is new and has been in "Learning Mode" so it isn't an issue
• Tailscale runs on this machine, but it doesn't seem to make a difference if it is running.

Nothing in the %APPDATA% crash reports folder for firefox. Crash dumps for firefox are in %LOCALAPPDATA%/CrashDumps. One read by AppCrashView is attached. It is a 0xc0000005 Access violation in StackHash_2264.

This is a problem where renaming the firefox.exe to firefox1.exe will get it to run but it seems to lose track of profiles.

Firefox is my favorite browser and I'd like to resolve this, but I really can't afford spending much more time on it or continually clean reinstalling and rebuilding profies. I've seen other similar posts, but no clear resolution.

firefox doesnt start and gives me this error If i uninstall the have a fresh, install, everything will work normally until i restart my pc

AvailablePageFile: 13664788480 AvailablePhysicalMemory: 20233519104 AvailableVirtualMemory: 138533665595392 BackgroundTaskMode: 0 BuildID: 20260116091309 CPUMicrocodeVersion: 0xa50000d CrashTime: 1769253421 HeadlessMode: 0 InstallTime: 1768730212 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Microsoft Windows":["wsock32.dll","DWrite.dll","textinputframework.dll","dbgcore.dll","dbghelp.dll","version.dll","CoreUIComponents.dll","CoreMessaging.dll","ktmw32.dll","WinTypes.dll","propsys.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","ntmarta.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","profapi.dll","KERNELBASE.dll","ucrtbase.dll","bcryptPrimitives.dll","gdi32full.dll","win32u.dll","bcrypt.dll","msvcp_win.dll","wintrust.dll","cfgmgr32.dll","crypt32.dll","user32.dll","oleaut32.dll","shlwapi.dll","advapi32.dll","msvcrt.dll","imm32.dll","ole32.dll","rpcrt4.dll","shell32.dll","kernel32.dll","SHCore.dll","ws2_32.dll","gdi32.dll","sechost.dll","psapi.dll","combase.dll","msctf.dll","ntdll.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 899 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1769253421 SubmittedFrom: Client SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 37688152064 TotalPhysicalMemory: 34198491136 TotalVirtualMemory: 140737488224256 UptimeTS: .1135774 Vendor: Mozilla Version: 147.0.1 Ce rapport contient également des informations techniques sur l’état de l’application lors du plantage.

Dell installed a command update and immediately afterwards, Firefox would no longer open, either from the taskbar icon or from settings/apps. I just get a couple of seconds of the blue cycle icon and then nothing, no error message, just nothing. I did download/install repeatedly but I don't get beyond the download screen - as soon as it's 100% downloaded, that's it, no welcome window, nothing. Thanks

On one macOS Sonoma machine, Firefox launches very slowly and then crashes. On another Mac with the same macOS version, Firefox works normally.

Even in Safe Mode, Firefox cannot start its GPU and socket subprocesses. Steps to Reproduce 1. Download the latest Firefox from the official Mozilla website. 2. Install it normally in /Applications. 3. Launch Firefox by double-click or from terminal. Firefox starts very slowly and then crashes or becomes unstable.

When launching Firefox in Safe Mode: /Applications/Firefox.app/Contents/MacOS/firefox --safe-mode [Parent 1846, IPC I/O Parent] WARNING: Failed to launch gpu subprocess @MachCheckInListener TimedOut (Error:0) [Parent 1846, IPC I/O Parent] WARNING: Failed to launch socket subprocess @MachCheckInListener TimedOut (Error:0) [GFX1-]: Fallback remains SW-WR [GFX1-]: Failed to launch GPU process after 3 attempts

• Reinstalling Firefox does not fix the issue. • Safe Mode does not fix the issue. • The problem appears to be related to Firefox child process initialization (GPU and socket processes). • The browser often starts in crash recovery state. • Automation tests fail with: “Browsing context has been discarded”

Firefox is currently unusable on this machine due to repeated crashes and inability to initialize required subprocesses. • Any recommended workaround or diagnostic steps.

Hello, I have installed the latest Firefox on my Windows 11 desktop PC. I have created a shortcut to Firefox in the start menue Since a few week, I observed that I had to invoce Firefox twice in order to get is running once. The same happens if I double-click on firefox.exe in the intallation folder (C:\Program Files\Mozilla Firefox): After the first double-click, the windows activity circle appears for a few seconds and then dissapears again (without staring Firefox). After the second double-click, Firefox starts immediately.

I can repeat this several times.

• first double click > nothing happens
• second double click > Firefox starts
• closing Firefox
• third double click > nothing happens
• fourth double click > Firefox starts
• closing Firefox
• fifth/seventh/... double click > nothing happens
• sixth/eigth/.. double click > Firefox starts

I have no idea what might have gone wrong. Any suggestion from the community is appreciated. Best,

Hello I had Mozilla Firefox as my default browser on my Mac laptop

I got a message this morning that Firefox could not open

I tried several times but no luck

I read through some of the online HELP sites and deleted the Firefox app and reloaded it

I also cleared the browsing history on SAFARI and CHROME although I couldn't see why that would work

Still not able to get FIREFOX to open

After upgrading to version 144 in Windows 11, the portable version of firefox stopped opening, the splash screen appears and shuts down. If you run firefox.exe, it works, but the portable program itself crashes and won't start. There is nothing in the logs, antivirus is off, windows security is turned off. How to fix this?