Yonke imikhiqizo Isithangami Sokwesekwa

Hi guys! Stripe.com crashes FF. The site only displays about halfway down its homepage, then crashes FF. I've cleared cookies, all history, removed and reloaded FF, turned off tracking protection for Stripe at the address bar, lowered tracking settings to standard in FF, turned off hardware acceleration, and contacted Stripe directly. But they can't help with browser specific issues accept to offer standard solutions, which I already tried. Also, Stripe works fine in Chrome.

I'm using 1password extension, and for plugins: OpenH264 Video Codec provided by Cisco Systems, Inc. and Widevine Content Decryption Module provided by Google Inc. I deactivated both those plugins but no use. Ideas? Thanks! Ken

Steps to reproduce:

Changed settings: Sort by --> threaded Layout --> messenger pane off Start at --> Inbox (which is gmail)

Actual results:

Next restart of TB returns those settings to their default. Changes retained only until restart, then back to defaults. TB 91.2.0 Windows 10 Pro on HP laptop Have used TB for many years. Did not realize auto-update was on (didn't used to be on). Have now turned it off again. This change to updates was retained.

Expected results:

Should have retained those changes on restart.

I just installed Thunderbird on a new Windows 10 PC yesterday. Everything worked, for a while.

When I went to use TB later at night I could not open TB & got a message it was already running but not responding. There were 2 instances showing in Task Manager but I could not close them. Sometimes when I tried a message came up saying "The operation could not be completed" and "Access is denied". I had to power off the PC to clear out TB.

TB was working again but just to be safe I uninstalled and reinstalled it. And it continued to work after that. Until this morning, and now the same problem.

In addition, when I went to use Firefox it now had the same problem. FF was installed several days ago but there never was a problem till now. There were several instances of FF in Task Manager and I could end most of them, but there was one where I got the "The operation could not be completed" and "Access is denied".

Now the PC was stuck with TB and FF that could not be closed, and I had to power off the PC to clear them out.

Any suggestions on how to fix this problem would be appreciated. Thanks

I have a very small Tablet computer and Thunderbird is really bogged down on it. The tablet has a 32 bit processor, 1G RAM, 64G SD drive. (1) When I run TB I get many "not responding" messages from Windows. (2) Maybe 1/2 the time, if I "delete" a message the screen will freeze on the message. The message is removed from the inbox list. I have to click "X" to get rid of that screen. (3) Get Messages no longer works. When I click it, nothing happens. The status bar at the bottom remains on the last information displayed. I found that if I use View, Folders, All, I can bump TB to get messages. (Normally I use Unified Folders) The status bar will display each of the accounts it is checking and any new messages will appear. These things have been happening through many many versions of TB. Although #3 seemed fixed a few weeks ago but has returned. Same for #2.

I looked at the disk space that TB is using and found that TB is using over 10GB. See attached. I don't know why it is so large. I don't need to store any messages on this computer. I have a desktop that is my "base station" where I want to save all (but deleted) messages.

I don't know if this large amount of TB space is contributing to the problem. Any help would be appreciated.

Every few days, when I'm actively using Thunderbird (v102.5.1 32-bit, on Windows 11 Home), a white rectangle appears at the top of the page (see snip attached - if 2 appear, delete 1). The interesting thing is that this box persists IN THE SAME SCREEN POSITION, EVEN WHEN I MOVE THE THUNDERBIRD WINDOW AWAY. It overlays everything else on screen at that position, making use of any icon or button beneath it impossible. However, by moving the cursor across the box, it is clear that whatever is beneath IS being recognised by the cursor (as it changes style when above a button etc); clicking at that place does activate it (eg opening a file from a desktop icon). I have found no way of removing the box (which can't be moved) other than rebooting the PC. This anomaly was happening BEFORE both the upgrade to Windows 11 (from 10) AND recent Thunderbird upgrades. I can find no clues from searching here or elsewhere - help would be much appreciated. Thanks

Good morning,

I'm reaching out to see if I can get some assistance with Firefox on of our network. I'm System Admin at Goodfellow AFB. I've tried searching this issues on the web and found similar issues but solutions that were recommend online have not worked for us. Yes I have uninstalled Firefox completely and installed it from scratch. I know it has something to do with autoconfig file but not sure what exactly I'm looking for. Thanks.

I cannot browser the following domains from just two days ago (2021/10/1). I received the error message I had typed on the topic "sec_error_expired_issuer_certificate".

https://www.liveinternet.ru https://warheroes.ru

I had checked somebody had the same error message several years ago and went to check the Certificate tab as mentioned in the following thread:

- Tools > Options > Advanced : Encryption: Certificates - View Certificates - Go to the Authorities tab. - Scroll down to the VeriSign section.

Now I don't know which Certificate are needed for "www.liveinternet.ru" and "warheroes.ru". Can any body help me to obtain the Certificate and found the old Certificate and delete it?

I am using firefox 12.0 but not willing to update it. Please understand I do not want to update my browser as a solution to solve the error messgae. I can't find any link to add exception when I visit these 2 domains (www.liveinternet.ru, warheroes.ru) ...

Can anybody help me as soon as possible. I visit www.liveinternet.ru everyday. Using another browser is annoying for me to browse liveinternet.ru...

The following image attached shown what problem I am facing...

Since the update to ver 91, I often get "Unable to save your message as a draft. There was an error attaching (filename of photo). Please check that you have access to the file."

This is the 3rd time I've posted here about crashing in the last month or so. I really do apologize for having to post again but I simply haven’t gotten to a solution. I really need to continue using Firefox as all the other browsers are significantly slower in my experience and I'm in the browser around-the-clock. I’d be willing to pay for customer support from Mozilla but they do not provide any type of support directly as most of you probably know.

Please review this link here to see all the steps I have already taken to troubleshoot the crashes.

I really thought that the crash reports I had would help me pinpoint the issue but it appears as though they’re not very helpful for those who can interpret them. If that’s not the case, I greatly appreciate it if anybody can dig through them to uncover some insights related to why I may be having frequent crashes (I'm willing to pay).

Crash ID from a recent crash: bp-058c91cd-4b9c-46d1-bd12-640ba0210928

Thank you so much for any help.

I'm running 96.0.3 on a fully patched Win 10 Pro system - both O/S and programs. When Firefox is running I'm getting these pop-up error messages randomly with changing content. They stay on screen for some seconds and then go away. Message states it's from (via) 5.back2yard.biz. I put that in my hosts file and I'm still getting them. My network is a cable modem hooked to Xfinity and then cable connected to another fully newer patched router. All addresses are 10. range. I ran both a Malwarebytes scan and a Windows Security scan - both are clean.

I'm unable to upload a small image after a hour so I'll give up on that right now.

I have not been able to log into my thunderbird account for a few days. I thought it had something to do with the 3rd party app thing AOL sent out. Well I followed the instructions for do it on a minor account because i was scared to do it with my main email. Well went ok deleted the account added it back in everything good. Then I did it with my main email and it is not working. It is doing the same thing it did before I deleted it. It said it found the config but then it looks like it is reaching out to the servers but nothing happens. All my other emails I have connected to AOL work fine. I kind of need to get my email back up and running all my files and old email are on there and I need it. Any thoughts?

I am using Windows 10 Pro 64 bit (OS build 19043.1288) with Thunderbird 91.3.0 (32 bit). Whenever I close Thuinderbird, the screen is closed, and the icon in the task bar shows it is inactive. But hunderbird is still running in the background, and after some time I get a message that it has crashed. There is no crash report. I managed to discover that the crash is a time out. Any suggestions what causes this? Since recently I also get the same mails appearing on the tabs whenever I open Thunderbird, so not dependent on how I lst closed Thunderbird. I assume this is connected to the crash problem.

Any suggestions how to solve this.

My problem,using Mint20.2-MATE, with FireFox92, is that FF92 shuts down whenever I minimize FF-i.e., totally down-does NOT appear in taskbar. I know I had the same problem years ago, and it was a simple fix. However, going through the "Help" sections in FF this time was no help. thank you for any suggestions.

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days old (while i was using firefox in the meantime very often) and does not update frequently as requested by about:config browser.sessionstore.interval = 15000 (15s). - this folder or the files are not locked. i can delete/rename them, they are not re-created - there is no file sessionstore.* in the main folder of firefox profile while running firefox - i am using 102.4.0esr (32-Bit) on a company PC (could there be any restrictions?) - the file previous.jsonlz4 seems to be created correctly when firefox is closed normal (which is not my usecase, i want to restore up to date tabs after crashes) - i am not using a private window

do you have any idea?

Hi everyone,

lately I started experiencing a font-family-related issue. On certain websites the font-families/styles look broken. I tried troubleshooting the issue by myself without any luck. What I did so far was reset my Windows fonts to default, reinstall Firefox and look what font-families are loaded through the Inspect tool. If I opened the same web page in Chrome the font looks OK. Two websites the issue is most visible at - support.fiverr.com and gmail.com when someone replies to my e-mail.

Please find below a screenshot of what I mean

When downloading files, Firefox no longer remembers the directory path the file was previously saved to on a per-URL basis.

Previous Firefox behavior: #1. download file from website "aaaa.com" to a folder on your computer, "user/frank/companies/aaaa/". #2. download file from website "bbbb.com" to a folder on your computer, "user/frank/companies/bbbb/". #3. Now, go back to the website "aaaa.com" and attempt to download another file. Firefox used to present the previously used directory for this particular URL, in this case, "user/frank/companies/aaaa/" - but instead, now it presents the most recently used directory path, which was "user/frank/companies/bbbb/".

This issue has appeared before and the advice to fix it was to go about:config, search for browser.download.lastDir.savePerSite and make sure it is set at TRUE. I have done this, but the issue remains: Firefox no longer remembers saved file directory paths on a per-URL basis.

MacOS 11.6.6 (Big Sur); Latest Firefox (103.0.2) Attempts to fix: Safe Mode - issue still present; Refresh Firefox - issue still present

Is there any advice on how to fix this problem? - Thxs.

Win7 AMD quad core 64 bit desktop. A few days ago, Tbird 91.10.0 started failing login to both my gmail accounts; wouldn't download mail. When I checked account settings, the 'oath2' parameter had been changed. I re-selected 'oath2', and re-entered my passwords, and everything worked (getting and sending email, both accounts). Last night, when I tried to *send* an email, I got an 'enter password' popup. Entering the password (same one that worked to get mail) did not work, for either account. Today, the problem persists after rebooting, etc.

Gmail's web interface allows logins, receiving and sending mail for both accounts on the same computer.

The seemingly most applicable (closed) thread says to, among other things, enable cookies, but gives no direction as to where that setting is located.

Any thoughts on cause or cure? As I said, this failure just started 'out of the blue' a few days ago. I've used Tbird for many years without any of these issues.

Thanks for any assistance, Charlie

Upgraded to version 101.0 after getting the pop-up prompt and now every site I visit is taking at least twice as long to load and display compared to yesterday. (Even this support site!)

It has to be something in this release and not my connection, because:

• My mail client is completely unaffected and is behaving normally.
• I tried accessing the sites that were loading/displaying slowest using Opera, and they loaded as fast as they had in Firefox previously.
• Nothing else that uses my internet connection is working any differently than yesterday.

I also cleared the Firefox cache. No improvement.

It's not my add-ons because the only one I have installed is uBlock, which is recommended in various help articles here at the support site.

Nothing in the knowledge base has proven helpful.

Is anyone else having this problem? Is there some tweak I need to make in about:config to fix this? Or is this another case of "wait until the next release", yet again???