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Problems signing in to RBC with latest Firefox release Jan 2020

Unable to properly sign in to RBC (Royal Bank of Canada) online banking since install of the latest Firefox release 72.0.1. Windows 10, up to date. Other sites work. Chro… (funda kabanzi)

Unable to properly sign in to RBC (Royal Bank of Canada) online banking since install of the latest Firefox release 72.0.1. Windows 10, up to date. Other sites work. Chrome can access RBC ok. No error messages, it just doesn't get through the bank security protocol for some reason via Firefox. Sits with a blank screen.

Asked by gord.cath 2 iminyaka edlule

Answered by cor-el 1 unyaka odlule

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Message list panel now has more white space (fewer messages shown) and dangerously confusing hover highlighting v78.3.2

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear … (funda kabanzi)

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear to be any option to reset this back to the previous compact view?

EDIT: Adding a note about an additional issue with the message list panel that is discussed in this thread... Prior to v78.3.2, a message/line in the message list pane would not become highlighted until I *clicked* on it. Now, whenever I just pass my mouse over the list, the message under the mouse becomes highlighted (and the last message(s) *selected* also remains highlighted). This results in two or more non-adjacent messages being highlighted in the same way at the same time. This is a poor usability experience and dangerous design that has caused me to perform operations on unintended messages multiple times, even nearly accidentally deleting messages. This usability degradation creates a risk of data loss.

KEYWORDS: message thread pane, message list panel, UX, UI design, usability, accessibility

Asked by sells59 1 unyaka odlule

Answered by Toad-Hall 1 unyaka odlule

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A problem with setting a new bookmark

I hit bookmark this page and the window opens, 1st screen capture. https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-09-24-23-47-06-d7aee0.png Next I… (funda kabanzi)

I hit bookmark this page and the window opens, 1st screen capture.

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-09-24-23-47-06-d7aee0.png

Next I expand "other bookmarks" then "choose" See 2nd screen capture

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-09-24-23-52-08-d9387a.png

When I click on "choose" see what happens in the 3rd screen capture.

https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2020-09-24-23-54-18-679698.png

I can choose the sub folder to save the bookmark to. BUT I now CAN'T scroll down the screen to hit the save button. Because the bookmark window doesn't have a scroll bar or a way to make the bookmark window smaller. This is frustrating. Firefox is having other issues not connected with this issue. But the overall picture is getting me to the point of dumping Firefox and going to Google Chrome.

Steve

Asked by reble 1 unyaka odlule

Answered by jscher2000 1 unyaka odlule

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I have updated my O/S from Ubuntu 18.04 to 20.10. Nothing else. Now Firefox is nearly useless

This is basically a copy of what I put in the Ubuntu forum. The problem is the same, no matter where I post it. Originally I was using Ubuntu 18.04 LTS. I thought it woul… (funda kabanzi)

This is basically a copy of what I put in the Ubuntu forum. The problem is the same, no matter where I post it.

Originally I was using Ubuntu 18.04 LTS.

I thought it would be good to update to GG (20.10) though I did briefly try FF (20.04).

As the install was done on an existing 18.04 version things remained the same for programs, book marks, etc.

Ok, now the crunch: I USE Firefox ""A LOT"". When it loads, there are...... 8 x 6 windows of FireFox and each of those have anywhere from one to ""THIRTY"" tabs loading.

Believe me: ""It worked!!""

I could use it, also run other tasks as well - though a VM was pushing it with the RAM. But the entire machine worked.

Now, I am lucky if FireFox loads at all. Let alone let me browse.

When it loads some of the window's tops are flashing. A screen shot does not really show this. (I tried)

All that has changed is the O/S from 18.04 and Firefox from (what ever it was) to 83.0

I don't want this to be a finger pointing exercise between Mozilla and Ubuntu. I would prefer it is helpful to all.

What have I tried? I've tried starting FireFox with all addons disabled. Still happens.

I am going to try to remember to (next time) launch FireFox from a Terminal and pipe the output to a file to look for things.

The machine I am using has shown it is well up to being able to have this running. I have had it working for a few years like this.

This post is (for now) to establish there is a problem. I will post more information when I get it, rather than waiting to get it then post, as I feel there are a lot of people who have very similar problems and I want it known: ""You are not alone!""


Now a bit of extra stuff.

Other things which are weird: When I am watching stuff - youtube for example - the playback is/WAS jerky. I hadn't touched anything in the settings.

After digging around, I discovered that I had to turn ""OFF"" the hardware acceleration for the graphics. Question: How did it get turned on? (Semi rhetorical)

I have a lot of local pages I open with passwords. When I load them the CPU load goes through the roof and nearly invariably the program just exits. No crash report.

Which is a good 50% of how it happens. The other 50% is the machine just locks up and I have to power it down.

Asked by teeny_weeny 1 unyaka odlule

Answered by teeny_weeny 1 unyaka odlule

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Sending email

The latest version of Thunderbird (91.1.2 (64-bit)) installed yesterday. Before the installation I was able to send emails on all my accounts. After the installation I … (funda kabanzi)

The latest version of Thunderbird (91.1.2 (64-bit)) installed yesterday. Before the installation I was able to send emails on all my accounts. After the installation I cannot send emails on any of the accounts.

When I reply to an email, the send button is greyed out. When I make a new email and click on send nothing happens. I can still receive emails. There are no messages that I am doing anything wrong.

I have four separate accounts, each with their own SMTP server. Send doesn't work on any of them. My OS is Windows 10 and is up to date. My antivirus is McAfee LiveSafe (16.0) and it is up to date.

Asked by tozerdd 3 izinyanga ezidlule

Answered by Matt 3 izinyanga ezidlule

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Why are all emails that are in Local Folders also now in my Inbox?

First my emails disappeared, i.e. the Inbox we empty. Deleted the popstate.dat Re-loaded TB. Now all the emails in my local folders are also in my Inbox. I deleted m… (funda kabanzi)

First my emails disappeared, i.e. the Inbox we empty. Deleted the popstate.dat Re-loaded TB. Now all the emails in my local folders are also in my Inbox. I deleted most all of these emails (The local folders are by year, i.e. 2010, 2011, etc., so I sorted the Inbox my date and deleted these emails from the Inbox.). I closed and reopened TB. AGAIN, all the 8000+ emails from the local folders are in the Inbox.

Asked by jsaklas 1 unyaka odlule

Answered by Toad-Hall 1 unyaka odlule

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Getting 404 error on my banking site

I've been using my banking site for many years on my desktop computer. Today the site comes up but when I try to log in I get a "404" error message. I tried logging in wi… (funda kabanzi)

I've been using my banking site for many years on my desktop computer. Today the site comes up but when I try to log in I get a "404" error message. I tried logging in with Edge and there was no problem. I have deleted all my banking cookies on Mozilla and the result is the same. This is a major problem and I would appreciate any suggestions.

Asked by pdlc1204 8 izinyanga ezidlule

Answered by TNorth 8 izinyanga ezidlule

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All webpages show up as garbage text

I was using Firefox and my system was low on resources so it killed the process using the most memory which was Firefox. When it restarted every page showed up as garbage… (funda kabanzi)

I was using Firefox and my system was low on resources so it killed the process using the most memory which was Firefox. When it restarted every page showed up as garbage. I've cleared cache. I've refreshed Firefox. I've reinstalled. I've rebooted. Nothing seems to work. mozilla.org appears to work but every other site I try looks like the attached image. When I view the source of a page that looks like garbage, the source looks perfectly fine. I'm running 77.0.1 64 bit on Windows 7. Any ideas?

Asked by Brian 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Problem loading Google Drive

Hi there, We use GMail/ Calendar/ Drive for our business. On the official account, I am seeing a continuous - multi-day - situation where my Google Drive won't load when… (funda kabanzi)

Hi there,

We use GMail/ Calendar/ Drive for our business. On the official account, I am seeing a continuous - multi-day - situation where my Google Drive won't load when I point my browser to it unless I do at least one refresh after getting to Drive and waiting for my list of folders and documents to show up.

In the mean time, the following error shows upon on the bottom left of my screen - "The server encountered an error. Please try again later." - this has persisted for over 2 weeks when I restarted using Fiefox earlier this month. I do not get this error when using Chrome or Safari.

Today, I am also not able to see the user who last modified a document or a folder last, as you can see in the image below.

Please tell me what I can do to fix this issue.

Thanks, Mahesh

Asked by Mahesh Singh 9 izinyanga ezidlule

Answered by cor-el 9 izinyanga ezidlule

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New draft copy created on each save (POP3) [repost]

Hello! I'm writing this post because my previous post after a long time is still unsolved: please see at https://support.mozilla.org/it/questions/1246436. As described: … (funda kabanzi)

Hello! I'm writing this post because my previous post after a long time is still unsolved: please see at https://support.mozilla.org/it/questions/1246436.

As described:

  • Each time I save/close a draft message, a new updated copy of the message is created in the local Draft folder, but the old one isn't deleted.
  • AutoSave do the same

Steps done:

  • removed all IMAP accounts.
  • verified that draft settings point correctly into "Other" Global Account Draft folder.
  • restarted TB in safe mode and tested again.
  • repaired the Draft folder with right click > repair
  • tried to rebuild Draft folder.

Regarding last step done, I tried to rebuild Draft folder from the Local Folders. This didn't work because if I:

  • first close TB,
  • remove Draft and Draft.MSF files and
  • restart TB,

TB itself does NOT recreate the Draft folder as expected; and each time I save a draft I receive an error asking to use a new local-draft folder because Draft folder is having an issue.

Please also note I already read this KB/thread:

without any success. :(

Regarding the last question (#1282944) I didn't find any Drafts and Drafts.msf files into 'Mail' folder - 'pop mail account name folder'.

Thank you so much helping me to solve this very annoying problem I'm experiencing since years! ilNebbioso

Asked by ilNebbioso 1 unyaka odlule

Answered by Toad-Hall 1 unyaka odlule

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Lockwise didn't transfer existing saved logins and passwords

I got an update today with firefox and they are using lockwise which when the update happened it didn't transfer any of my old logins or passwords. I checked out the old … (funda kabanzi)

I got an update today with firefox and they are using lockwise which when the update happened it didn't transfer any of my old logins or passwords. I checked out the old firefox folder that showed up on my desktop and saw all my saved passwords except they were encrypted. How can I get those into my current account?

Asked by Jeff.bell357 2 iminyaka edlule

Answered by jscher2000 2 iminyaka edlule

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All versions of Firefox Android 11

Dearest creators, Firefox for Android have a bothering issue. In any Android phone while listening directly from SoundCloud site not from app, while only in background th… (funda kabanzi)

Dearest creators, Firefox for Android have a bothering issue. In any Android phone while listening directly from SoundCloud site not from app, while only in background the sound of the music is clipped and sometimes interrupted. I only use Firefox and also as a music player and it's perfect, but lately I have found that SoundCloud have problems with audio rendering while (in my case only) Firefox is in background. Also for this site cannot be applied any sound equalizer compared to any other YT or online radio. Please fix this issue... You're the best!

Asked by AlexFirefox 6 izinyanga ezidlule

Last reply by Seburo 5 izinyanga ezidlule

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Problem with TASKS List after 78.6.1 update

Hello, Since upgrading to 78.6.1 yesterday, my TASKS list that displays alongside my Calendar is listing all my tasks going back to when they were first created. I have g… (funda kabanzi)

Hello,

Since upgrading to 78.6.1 yesterday, my TASKS list that displays alongside my Calendar is listing all my tasks going back to when they were first created. I have gone through all of them 3 times now, ticking all the boxes to clear them off the Task list but when I restart Thunderbird they are all showing in the Tasks list again. I've tried double-clicking on an entry and then 'Edit All Occurrences', made changes and then saved again, but they all just keep reappearing in the Tasks List as if they haven't been completed??

Asked by bgaynham 1 unyaka odlule

Answered by Toad-Hall 11 izinyanga ezidlule

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Embedded youtube videos not playing, An error occurred. Please try again later. Youtube layout issues

Hi, first of thanks for reading and possibly responding. The issue I am having has been going on for a few days. In websites where youtube video's are embedded if I try a… (funda kabanzi)

Hi, first of thanks for reading and possibly responding.

The issue I am having has been going on for a few days. In websites where youtube video's are embedded if I try and play the video on the said site it will load and display an error message An error occurred. Please try again later. If I visit the video on youtube, link provided in the video itself, then it plays just fine. Error is not restricted to one site but anything that embeds youtube videos.

I have also come across some strange youtube.com issues, when I am on the main website you get the thumbnails of video's but no time duration are displayed in the thumbnail, neither are the 3 dots where you can have one of the videos removed (not a big deal and maybe this was implemented a while ago I don't know tbh). When I play a video, as in visit the video page on youtube the side bar videos sometimes do and sometimes don't display time duration.

Please check attached image to see what I mean. Left is without said timecodes, right is what it almost should be.

What addons do I use: Ublock Origin is the only one worth noting but even without it the weird thing still occurs. I don't use any plug ins that correspond with youtube.

I am using the latest Firefox on Windows 10.

Things I have tried thus far to resolve it: - make sure Firefox is up to date - try with and without addblocker (Ublock) - remove Adobe flash entirely - refresh Firefox and clear all data and cookies 9tried this I think 3 times now, no change) - looked through older posts with similar issues but most links regarding html5 on youtube were 404 and sometimes the solution stated things like 'cause by some video helped addon' which I do not use or updating Flash

Am I the only one with this issue?

Asked by WaffleToaster 1 unyaka odlule

Answered by WaffleToaster 1 unyaka odlule

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Thunderbird keeps reporting...connection to my server was reset on my computer.

I am having problems with thunderbird downloading mail on my computer. It keeps telling me that the connection to server inbound.att.net was reset yet I get all emails th… (funda kabanzi)

I am having problems with thunderbird downloading mail on my computer. It keeps telling me that the connection to server inbound.att.net was reset yet I get all emails through my browser and the email accounts that I have on my cell phone. I am no longer with AT&T but I am able to keep my emails through them and they are working everywhere else but with thunderbird blocking them from coming in. Is there something I need to change in the settings to fix this?

Asked by nancy.wheeler 1 unyaka odlule

Answered by sfhowes 1 unyaka odlule

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upgraded to 70.0 and now there is a 6 second delay on loading first site

I have upgraded to 70.0 and now there is a 6 second delay on loading first site. I have firefox starting in private mode and without a home page. this loads at its usual … (funda kabanzi)

I have upgraded to 70.0 and now there is a 6 second delay on loading first site. I have firefox starting in private mode and without a home page. this loads at its usual speed. However, when I click on a bookmark the system hangs for 6 seconds before the site is presented. Subsequent sites load rapidly as usual. I have tested with other browsers and sites and the problem is specific to Firefox and not specific to the site being load. Once loaded, if I open an additional Firefox window this loads sites rapidly. I have been using Firefox for many years and the problem has only occurred since I upgraded to 70.0.

Can anyone help please.

Asked by jarchibald42 2 iminyaka edlule

Answered by jarchibald42 2 iminyaka edlule

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Can't delete or move inbox messages

I'm running TB 68.9.0 (Windows 10). I had a power outage 3 days ago and now I can't delete or move any messages from my TB Inbox. The outage also affected my folderTree… (funda kabanzi)

I'm running TB 68.9.0 (Windows 10). I had a power outage 3 days ago and now I can't delete or move any messages from my TB Inbox. The outage also affected my folderTree.json file but that's been resolved.

I've tried the fix provided in https://support.mozilla.org/en-US/kb/cannot-delete-messages. I deleted Trash and Trash.msf folders from the ...Profile\Mail\secure.fsr.com folder and then attempted to create a new Trash folder from within TB. But I get the error message "A folder with that name already exists. Please enter a different name."

Looking into my ...Profile\Mail folder I find multiple versions of my server (secure.fsr.com) folder (see graphic below). Maybe I've erased Trash and Trash.msf from the wrong version? I'm a little leary of just hacking away not knowing what these versions are.

So my questions are

1) Can you please advise on how I can once again move and delete emails from my Inbox?

2) What are these version folders for my server (secure.fsr.com) in ...Profile\Mail? Do I really need them all?

3) Likewise, what are the version folders for Local Folders, mail.pullman.com, and smart mailboxes? I know that my ISP changed the name of their server from mail.pullman.com to secure.fsr.com last spring. So the mail.pullman.com folders are probably a relic.

Any assistance is greatly appreciated.

...david

Asked by DBee 1 unyaka odlule

Answered by Toad-Hall 1 unyaka odlule