Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Frequent page crashes

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was h… (funda kabanzi)

Hi -- I'm getting quite a few page crashes that seem mostly tied to YouTube, although not exclusively. I only recently swapped over to Firefox from Chrome because I was having similar crashing issues with that browser as well. This is after a fresh install of Windows 11 Pro and a number of different benchmark tests (no known issues with CPU, GPU, or RAM).

Since there are so many reports that all seem different, could someone help troubleshoot? I really can't tell if it's a browser problem, maybe something with my MOBO or PSU or other hardware.

bp-8849827b-dbff-4f56-ab32-a00e50251111 11/10/2025, 7:04 PM bp-b9b83d66-9ac5-4eae-9676-367000251111 11/10/2025, 7:04 PM bp-4b8e92c0-0a15-45ef-b8e1-567920251111 11/10/2025, 7:02 PM bp-4c1a61f1-674e-4da0-8921-156f50251110 11/10/2025, 12:21 PM bp-659dc04a-4933-4a3b-919b-3c1c50251110 11/10/2025, 12:21 PM bp-9387464a-bc4e-4217-995a-f457f0251110 11/10/2025, 12:21 PM bp-97bc77f5-3fa3-4623-b48b-d94e90251110 11/10/2025, 12:21 PM bp-47d723e7-4eab-41d1-b97b-410ef0251110 11/10/2025, 12:21 PM bp-58abdc4e-d959-41c9-bf0a-469280251110 11/10/2025, 12:21 PM bp-b593054f-5a6c-4693-82c8-79d410251109 11/9/2025, 6:47 PM bp-13f555f8-c219-4995-b09f-b15440251109 11/9/2025, 2:11 PM bp-91cbf8ab-d793-4781-ba28-0fd030251109 11/9/2025, 2:11 PM bp-5e7db47b-6114-4cc6-a1ac-daaca0251109 11/9/2025, 2:11 PM bp-ef240795-bedf-4c26-91f2-386ba0251109 11/9/2025, 2:11 PM bp-51ec26ab-03f0-4e0b-b199-b2f600251109 11/9/2025, 2:11 PM bp-aef18aaf-1b2e-410e-9170-99fd50251109 11/9/2025, 2:11 PM bp-e5bc73e3-293e-4b3a-8974-e088c0251107 11/7/2025, 1:38 PM bp-85a1ba73-0df8-484b-b9bb-945cc0251107 11/7/2025, 10:59 AM bp-26c84615-670b-49e8-88aa-c26ac0251107 11/7/2025, 10:59

Asked by andrewr 3 izinyanga ezidlule

Answered by andrewr 3 izinyanga ezidlule

  • Ikhiyiwe

Disabling AI in Firefox/Preventing future AI activation

Is there any way I can prevent Mozilla from installing/enabling more AI features on my Firefox browser in the future? I do not want AI running on my machine. I do not wa… (funda kabanzi)

Is there any way I can prevent Mozilla from installing/enabling more AI features on my Firefox browser in the future?

I do not want AI running on my machine. I do not want AI integration in my browser. I understand I will still run into AI in the wilds of the internet, but I especially do not want these features enabled ON MY OWN MACHINE in an update without me specifically opting into them. Installing and enabling this without user opt-in communicates clear disrespect to the users.

I did a cursory search here for similar questions and Mozilla staff appear to be stating there will be no AI in Firefox unless the user specifically enables it, and it is as simple as disabling them via settings if "accidentally" enabled. This was not my experience, and it is alarming to see false information provided to users .

I have found other sources indicating the following must be set to false in about:config in order to disable browser-side AI/AI integration: browser.ml.chat.enabled browser.ml.chat.page.footerBadge browser.ml.chat.page.menuBadge browser.ml.chat.shortcuts browser.ml.chat.shortcuts.custom browser.ml.chat.sidebar browser.ml.checkForMemory browser.ml.enable browser.ml.linkPreview.shift

Is that all of them, will these disable ALL of the AI in Firefox?

Are there any other settings I need to set to false to ensure no AI is either running on my machine or the browser is not integrating AI functionality from third parties?

Is there any way to ensure Mozilla doesn't force AI features to be enabled without my say-so (again)?

Are there any privacy-minded browsers comparable to Firefox that DO respect their users with regards to forcing AI on them? It may be time to jump ship.

Asked by Herb Burgleman 4 izinyanga ezidlule

Last reply by James 3 emasontweni adlule

Search open tabs in vertical tab layout

Hi, Since the search open tabs function is part of the overflow button in a horizontal tab layout, when you switch to vertical tabs, you lose that search function. Is the… (funda kabanzi)

Hi, Since the search open tabs function is part of the overflow button in a horizontal tab layout, when you switch to vertical tabs, you lose that search function. Is there a way to add it to my vertical tab layout? Thanks, Scott

Asked by Scott 3 izinyanga ezidlule

Last reply by Derek Williams 1 isonto elidlule

The option to move a tab to a new window is missing from the tab context menu

When right-clicking on a tab and choosing Move Tab, the option for a new window has gone MIA from the tab context menu. It still shows To Start and To End. Is there a con… (funda kabanzi)

When right-clicking on a tab and choosing Move Tab, the option for a new window has gone MIA from the tab context menu. It still shows To Start and To End. Is there a config option that got changed?

https://support.mozilla.org/en-US/kb/tab-context-menu

Asked by ECPerkins 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

It is asking me for a code

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: goog… (funda kabanzi)

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

Asked by Sijmen 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

Can't print in Firefox 144.0

I am unable to print after upgrade to ver 144.0 The print preview just spins. I can print these web pages using Edge. This same thing happens with new version of Thunderb… (funda kabanzi)

I am unable to print after upgrade to ver 144.0 The print preview just spins. I can print these web pages using Edge. This same thing happens with new version of Thunderbird. Can't print email either. John Stark

Asked by jstark4020 4 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 3 izinyanga ezidlule

Unauthorized aaved credit card data: CVV

Hello. I recently made a purchase online, on a site that does have my credit card info. As expected, Firefox did autofill the address (which I've authorized), and it did… (funda kabanzi)

Hello. I recently made a purchase online, on a site that does have my credit card info. As expected, Firefox did autofill the address (which I've authorized), and it did not autofill the credit card number (whoch I've never authorized). However, the CVV and expiry date DID show up as autofill options.

According to following Mozilla page, the CVV is never supposed to be saved.

https://support.mozilla.org/en-US/kb/credit-card-autofill

I'd like to delete this information from Firefox, but there's no credit card field to delete under Settings->Privacy, presumably because I've never allowed it to be saved before.

This hasn't happened before, so far as I can recall. I'm working on an up-to-date Windows 10 machine, and running Firefox 144.0. I don't know when it updated last, but the "About" splash says it's current.

Thank you for your help.

Asked by JCL 3 izinyanga ezidlule

Last reply by JCL 3 izinyanga ezidlule

clear history automatically

I have clear search history when browser is closed checked, and it still has a months worth of history and I have closed and reopened the browser countless times, why doe… (funda kabanzi)

I have clear search history when browser is closed checked, and it still has a months worth of history and I have closed and reopened the browser countless times, why doesn't the history clear?

Asked by jason.dunkerton 4 izinyanga ezidlule

Last reply by jason.dunkerton 4 izinyanga ezidlule

Tabs ordering in sidebar

Hi there! I find the new sidebar (on the left for me) a great addition but is there a way to reverse the "top to bottom" tabs displaying order? Not a way to move tabs, b… (funda kabanzi)

Hi there! I find the new sidebar (on the left for me) a great addition but is there a way to reverse the "top to bottom" tabs displaying order?

Not a way to move tabs, but a setting allowing, when opening a new tab (Ctrl+t), to place (and display) the icon on top of the tabs icons pile, not at the bottom.

I get that it's the opposite of the normal reading direction, but it's rather unnatural to go looking at the bottom of the screen for recently opened tabs, IMHO.

Thanks in advance if you can address this, or show me where I can find such setting.

Best regards from France, Jc

Asked by agojc 3 izinyanga ezidlule

Last reply by agojc 3 izinyanga ezidlule

Does not open Western Union

Hello. I can't access the Western Union website through Modzyl. The site opens on Edge. I disabled all add-ons, the browser tries to open the site and reloads the request… (funda kabanzi)

Hello. I can't access the Western Union website through Modzyl. The site opens on Edge. I disabled all add-ons, the browser tries to open the site and reloads the request constantly. How to solve this problem?

Asked by Павло 3 izinyanga ezidlule

Last reply by Denys 3 izinyanga ezidlule

  • Kusonjululiwe

Firefox 144 Installed Today; Clobbered all of my Tabs. "History" is No Help

Something very bad happened to me today (11/3).... Firefox 144.0.2 was installed on 10/30/25, and everything has been fine until today. I don't know why or how, but A… (funda kabanzi)

Something very bad happened to me today (11/3)....

Firefox 144.0.2 was installed on 10/30/25, and everything has been fine until today. I don't know why or how, but ALL of my OPEN tabs (of which I have many--and have it fixed so they always re-open when Firefox starts), ALL went away.

In reading conventional steps to recover such from sessionstore-backups, those instructions sounded straightforward. However, even though ALL FIREFOX PROCESSES were ended, I could not copy the contents of the sessionstore-backups folder nor could I delete anything--EVEN THOUGH I am the owner.

Even after providing Admin perms.

I could get rid of profiles.ini, which initially proved diasterous, because then Firefox thought I was brand new, so ALL of my passwords saved through Firefox these many years, went "poof".

Fortunately, I was able to get that back, but I still cannot get all of my tabs back, and conventional instructions to do so aren't working.

After recovering from my heart attack for initially losing my passwords, I am breathing a little better right now, but it sure would be nice to get all of my open tabs back again. I don't know why I am not able to manipulate the files within sessionstore-backups. I think if I could eliminate the files in that folder EXCEPT for upgrade.jsonlz4-20251027123126, which possesses a 10/29/25 date, these should be the open tabs just before the 144.0.2 installation, and all should be right with the world, once more.

I have performed/examined many steps offered under this category, but most assume I can copy them elsewhere for safe-keeping and/or removing all but the one I want Firefox to "use". Because something is preventing me from doing this, though, I am being stymied in what ought to be the solution. As a test, I was able to copy files from a much older profile--so I can prove the basic steps SHOULD HAVE worked. Unfortunately, I cannot do the same with THE (more recent) folder in question. I can't get rid of parent.lock, either (and I have ensured no Firefox processes are running via Task Manager).

Repeatedly.

Something else is at work, here. Any help or assistance from community experts would be most helpful.

Thanks very much in advance.

-MG

Asked by megentry1 3 izinyanga ezidlule

Answered by megentry1 3 izinyanga ezidlule

  • Kusonjululiwe

overlay

When I try to open a pdf on a certain site I get the pdf, but there is an overlay of a pencil editing a ghost document. How can i get rid of this overlay? I've tried ever… (funda kabanzi)

When I try to open a pdf on a certain site I get the pdf, but there is an overlay of a pencil editing a ghost document. How can i get rid of this overlay? I've tried everything.

Asked by hwg8 3 izinyanga ezidlule

Answered by Agent virtuel 3 izinyanga ezidlule

Opt out of new AI features

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Hav… (funda kabanzi)

Is there a way for me to opt out of any new "AI" functionality/features that would otherwise be enabled by default? Like the tab suggestions and perplexity in search. Having AI shoved down my throat from every corner of the internet is kind of frustrating.

Asked by kipislekkerrrrgggg 4 izinyanga ezidlule

Last reply by Konstantina Papadea 3 izinyanga ezidlule

Firefox translating to estonian for NO reason

I do not live in Estonia, I don't know estonian, I don't have estonian set as a language anywhere in firefox or any other settings, I don't have any estonian language pac… (funda kabanzi)

I do not live in Estonia, I don't know estonian, I don't have estonian set as a language anywhere in firefox or any other settings, I don't have any estonian language packs downloaded, the only time I was involved with it was when I accidentally clicked on 'estonian' instead of 'english' when trying to translate a page (once, I clicked on it accidentally once as far as I remember, one single time and no more. Only one time this happened. Once), and it somehow just can not cease asking me to translate pages to estonian, anything that isn't in english, somehow it tolerates that. Actually how does this happen and how do I fix it

Asked by mikelisniliunas 3 izinyanga ezidlule

Last reply by Agent virtuel 3 izinyanga ezidlule

home page

With the last release,the saved shortcuts will no longer scroll left to right. Now, the only way to see the second page of shortcuts is to click see all. Please help me w… (funda kabanzi)

With the last release,the saved shortcuts will no longer scroll left to right. Now, the only way to see the second page of shortcuts is to click see all. Please help me with that.

Asked by frankvecera 4 izinyanga ezidlule

Last reply by Kiki 3 izinyanga ezidlule