Firefox Crashes on startup — MOZ_CRASH(Using observer service off the main thread!)
Hello – Firefox suddenly started crashing on startup and continues to do so every attempt — Mozilla Crash Reporter appears and MozCrashReason = MOZ_CRASH(Using observer … (funda kabanzi)
Hello –
Firefox suddenly started crashing on startup and continues to do so every attempt — Mozilla Crash Reporter appears and MozCrashReason = MOZ_CRASH(Using observer service off the main thread!).
Same crash on startup in Safe Mode. Also attempted all troubleshooting steps on Mozilla support with no luck, and haven't been able to find any existing community threads that seem to address it. Also attempted complete uninstall/reinstall.
Any help getting this sorted out will be greatly appreciated. Thank you.
Crash Report:
AdapterDeviceID: 0x67ef AdapterVendorID: 0x1002 Add-ons: formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0 BuildID: 20190124174741 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1548792850 DOMIPCEnabled: 1 EMCheckCompatibility: true FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1548792848 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+4 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 851407 StartupCrash: 0 StartupTime: 1548792848
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x67ef","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2},{"screenWidth":1680,"screenHeight":1050,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"MacBookPro13,3"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17913,"firstUseDate":17913},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"","scope":1,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"updateDay":0},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":17925}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}},"persona":"default-theme@mozilla.org"}}
ThreadIdNameMapping: 6:"Gecko_IOThread",7:"JS Watchdog",14:"JS Helper",10:"JS Helper",12:"JS Helper",8:"JS Helper",11:"JS Helper",13:"JS Helper",9:"JS Helper",15:"JS Helper",16:"Timer",17:"Socket Thread",19:"Cache2 I/O",20:"Cookie",22:"DOM Worker",22:"IPDL Background",24:"GMPThread",25:"Worker Launcher",26:"Compositor",27:"ImgDecoder #1",28:"ImageIO",32:"StyleThread#0",34:"StyleThread#2",33:"StyleThread#1",36:"StyleThread#4",35:"StyleThread#3",37:"StyleThread#5",49:"ImageBridgeChild",50:"ProcessHangMon",47:"Lazy Idle",48:"StreamTrans #62",48:"localStorage DB",44:"DOM Worker",
Throttleable: 1 UptimeTS: 7.01949489 Vendor: Mozilla Version: 65.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
I-Firefox
Japanese characters are not showing in Firefox
I am having a problem with viewing Japanese page like www.yahoo.co.jp in Firefox. Japanese characters are showing as square boxes with hex code and unreadable. But in oth… (funda kabanzi)
I am having a problem with viewing Japanese page like www.yahoo.co.jp in Firefox. Japanese characters are showing as square boxes with hex code and unreadable. But in other browsers IE and Chrome, Japanese characters are displaying correctly. I had already tried refresh Firefox and change font for Japanese but it didn't work.
The following are system information :
OS:Windows 7 32bit System Locale:English(US) Firefox ESR 60.2.2 en-us
Please. Can anyone help me to solve this problem?
Password Manager doesn't work at hy-vee.com
After creating an account at hy-vee.com, and upon first logging in, Password Manager (PM) prompted to save my login info, which it did successfully, and I can see it list… (funda kabanzi)
After creating an account at hy-vee.com, and upon first logging in, Password Manager (PM) prompted to save my login info, which it did successfully, and I can see it listed in PM. However, whenever I return to the site, PM doesn't populate the login fields, and I have to enter the user/pswd info manually. Thanks for any help.
Cannot create bookmarks in Firefox via Firefox GPO
Hi Support, I would like to deploy Firefox bookmark via GPO. I downloaded policy_templates_v1.4 from GitHub and running Firefox Quantum ESR 60.5 (64-Bit) on Windows 10 17… (funda kabanzi)
Hi Support, I would like to deploy Firefox bookmark via GPO. I downloaded policy_templates_v1.4 from GitHub and running Firefox Quantum ESR 60.5 (64-Bit) on Windows 10 1703 64bit OS. The GPO template is imported to a client system C:\windows\PolicyDefinitions. I added Bookmarks in the local group policy but Bookmark didn't display when I launched Firefox. Please advise.
Thanks,
Kent Liu
edit: removed your data from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)
Firefox for Enterprise
firefox crashes during startup
Windows 7 32-bit Enterprise running in a VMware workstation pro VM. Firefox has been working fine until I told it to go ahead and update last week. Since the update firef… (funda kabanzi)
Windows 7 32-bit Enterprise running in a VMware workstation pro VM. Firefox has been working fine until I told it to go ahead and update last week. Since the update firefox fails to start. I see the window border form and then disappear. No crash logs in Firefox crash dir. Uninstalled and re-installed (specifically chose 32-bit installer) and told it to reset everything (clean install). Still have problem. I do find this in event log. Images are also attached. The .dll mentioned has a different name every time and all virus/malware scans show clean both for the firefox installer and the system.
Faulting application name: firefox.exe, version: 65.0.0.6963, time stamp: 0x5c4a1021
Faulting module name: b_zhdcanxx.dll, version: 0.0.0.0, time stamp: 0x5c267ec8
Exception code: 0x406d1388
Fault offset: 0x0000845d
Faulting process id: 0x1db8
Faulting application start time: 0x01d4c2469dd7dd4c
Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe
Faulting module path: C:\Windows\system32\b_zhdcanxx.dll
Report Id: dd7d2077-2e39-11e9-a0a6-54c20d3b1e0f
- System
- Provider
[ Name] Application Error - EventID 1000
[ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated
[ SystemTime] 2019-02-11T20:16:08.000000000Z EventRecordID 120052 Channel Application
Security
- EventData
firefox.exe 65.0.0.6963 5c4a1021 b_zhdcanxx.dll 0.0.0.0 5c267ec8 406d1388 0000845d 1db8 01d4c2469dd7dd4c C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\system32\b_zhdcanxx.dll dd7d2077-2e39-11e9-a0a6-54c20d3b1e0f
Why is this so.........ing useless?
There has just been a Firefox update. Do the people behind it intentionally set out to annoy users? Is it deliberate policy to wind us up, put us in a bad mood? Because i… (funda kabanzi)
There has just been a Firefox update. Do the people behind it intentionally set out to annoy users? Is it deliberate policy to wind us up, put us in a bad mood?
Because it is REALLY annoying when something changes for no good reason.
For a long time now, after opening a new tab, I would get 2 rows of 3 "top sites". 2 rows of 3. Now, after the update, seems I have to have rows of 2 or 4. Why? Small point, I grant you, but it just highlights pointless change.
I then spent 10 mins trying to reset the page to how it was. You end up going through page after stupid page and NONE help. There is a box on one that specifically mentions changing the number of rows etc, but when you click on the link, when the page opens it isn't even mentioned.
Honestly, I use Firefox by default. ALL browsers suck and Firefox is simply the best of the worst.
USELESS.
2-step verification
My Firefox (version Quantum 65.0 32-bit) and Chrome both suddenly require 2-step verification, whereas Microsoft Edge does not. So, what is happening and why? I am usin… (funda kabanzi)
My Firefox (version Quantum 65.0 32-bit) and Chrome both suddenly require 2-step verification, whereas Microsoft Edge does not. So, what is happening and why? I am using Windows 10 Home Version 1803 (OS Build 17134.523).
CPU error consuming
There is a problem with Faerfoksom critical, processor I3-7100. When you run Firefox the computer translates all the program and game tasks into 2 CPU threads and starts … (funda kabanzi)
There is a problem with Faerfoksom critical, processor I3-7100. When you run Firefox the computer translates all the program and game tasks into 2 CPU threads and starts to slow down. If you click anywhere on the desktop or activate any task immediately load is all 4 threads, but if the cursor again activate on the Firefox load back from all running programs goes to 2 CPU flow, and 2 others start Rest and everything again slows down. There is no such thing with other browsers
Checkbox and radiobutton is rendered in grid-like pattern. How to fix it?
Hi, I have a problem with checkboxes and radiobuttons in firefox. It renders a checkbox in grid-like pattern when the checkbox is styled with width and height attributes… (funda kabanzi)
Hi, I have a problem with checkboxes and radiobuttons in firefox.
It renders a checkbox in grid-like pattern when the checkbox is styled with width and height attributes. It can be best seen in the provided image together with inspect-element for that checkbox. The relevant site is https://www.w3schools.com/w3css/w3css_input.asp. But it can be done for any checkbox.
I'm using Ubuntu 14.04 and I've updated to Firefox v65 but the problem persists. In Chrome it gets rendered correctly.
Please advise on how to fix this behavior.
dictionary add-on and webextension
Hello everybody. I've justed ported my dictionary add-on with the new WebExtension and I'm facing a problem. In the old format (install.rdf) I can specify different name … (funda kabanzi)
Hello everybody. I've justed ported my dictionary add-on with the new WebExtension and I'm facing a problem. In the old format (install.rdf) I can specify different name and description for each language, like this:
< em:localized > < Description > < em:locale >en< /em:locale > < em:name >name< /em:name > < em:description >description< /em:description > < /Description > < Description > < em:locale >it< /em:locale > < em:name >nome< /em:name > < em:description >descrizione< /em:description > < /Description > ...
Now (manifest.json) I see there is only one pair of name-discription, like this:
{
"name": "name", "description": "description",
...
The problem is that I didn't find a way to specify the name-description pair for other languages. Trying
{
"name": "__MSG_extensionName__", "description": "__MSG_extensionDescription__", "default_locale": "it",
... with the usual locales structure (_locales/{lang}/manifest.json) { "application_title": { "message": "name" }, "application_description": { "message": "description" } }
didn't work because when I upload my extension the AMO complains about non valid tag "default_locale". What am I doing wrong? Thank you
Space not really pauses/plays youtube videos
Problem is, after I press pause/play with mouse on youtube video, space stops working. In fact it works, but double clicks. So if I wanted to pause video, it pauses and t… (funda kabanzi)
Problem is, after I press pause/play with mouse on youtube video, space stops working. In fact it works, but double clicks. So if I wanted to pause video, it pauses and then quickly unpauses. This only happens after I click with mouse on pause/play icon. This started happening recently. What might be the problem?
Firefox crashes
When i am on firefox and especially in my mail, after a few hours, one hour, or whenever, i get a message in red no internet connection. This is only with firefox. i ca… (funda kabanzi)
When i am on firefox and especially in my mail, after a few hours, one hour, or whenever, i get a message in red no internet connection. This is only with firefox. i can open google, chrome or anything an still have internet connection. I am now get this message Network Protocol Error Firefox has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the network protocol was detected.
Please contact the website owners to inform them of this problem.
Only way to reconnect to mozilla is to restart. have tried reinstalling mozilla 8 or 9 times, but this doesn't help. I love mozilla and do my yahoo, through it. please help me. I don't want to change my use to chrome although i have no problems with chrome. Mozilla is my choice but please help me. very frustrating an annoying to have to restart to reconnect to mozilla sometimes 4 or 5 times a day. Thank you
Remove boxshadow from tabs bar firefox 65
After upgrading to Firefox 65 I had to change my chrome.css file to the following to get the Open Tabs bar back below the Favorites Bar. What can I add to remove the lig… (funda kabanzi)
After upgrading to Firefox 65 I had to change my chrome.css file to the following to get the Open Tabs bar back below the Favorites Bar. What can I add to remove the light shadow from all the unopen tabs in the Tabs Bar?
Current chrome.css: @namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */
/* TABS: on bottom */
#navigator-toolbox toolbar:not(#nav-bar):not(#toolbar-menubar) {-moz-box-ordinal-group:10}
#TabsToolbar {-moz-box-ordinal-group:1000!important}
#TabsToolbar {
position: absolute !important;
bottom: 0 !important;
width: 100vw !important;
}
#tabbrowser-tabs {
width: 100vw !important;
}
#main-window:not([chromehidden*="toolbar"]) #navigator-toolbox {padding-bottom: var(--tab-min-height) !important;}
/* TABS: height */
:root {
--tab-toolbar-navbar-overlap: 0px !important;
--tab-min-height: 33px !important; /* adjust to suit your needs */
}
:root #tabbrowser-tabs {
--tab-min-height: 33px !important; /* needs to be the same as above under :root */
--tab-min-width: 80px !important;
}
#TabsToolbar {
height: var(--tab-min-height) !important;
margin-bottom: 1px !important;
box-shadow: none, -moz-dialog 0 1px !important;
background-color: var(--toolbar-bgcolor) !important;
}
#tabbrowser-tabs,
#tabbrowser-tabs > .tabbrowser-arrowscrollbox,
.tabbrowser-tabs[positionpinnedtabs] > .tabbrowser-tab[pinned] {
min-height: var(--tab-min-height) !important;
max-height: var(--tab-min-height) !important;
}
/* drag space */
.titlebar-spacer[type=pre-tabs], .titlebar-spacer[type=post-tabs] {
width: 40px;
}
/* Override vertical shifts when moving a tab */
#navigator-toolbox[movingtab] > #titlebar > #TabsToolbar {
padding-bottom: unset !important;
}
#navigator-toolbox[movingtab] #tabbrowser-tabs {
padding-bottom: unset !important;
margin-bottom: unset !important;
}
#navigator-toolbox[movingtab] > #nav-bar {
margin-top: unset !important;
}
/* tabs on bottom */
#navigator-toolbox toolbar:not(#nav-bar):not(#toolbar-menubar) {-moz-box-ordinal-group:10}
#TabsToolbar {-moz-box-ordinal-group:1000!important}
/* Transparent toolbar backgrounds */
#nav-bar, #PersonalToolbar {
background-color: transparent !important;
background-image: none !important;
}
/* Remove top line on nav bar */
#nav-bar {
box-shadow: none !important;
}Can't hear sound in online videos, facebook, YouTube. Uninstalled and reinstalled firefox twice now it says that firefox, facebook, youtube don't have secure c
Can't hear sound in online videos, facebook, YouTube. Uninstalled and reinstalled firefox twice now it says that firefox, facebook, youtube don't have secure connections… (funda kabanzi)
Can't hear sound in online videos, facebook, YouTube. Uninstalled and reinstalled firefox twice now it says that firefox, facebook, youtube don't have secure connections so I can't get on at all??????
Settings changing from 64.0 to 65.0
When my browser updated from 64.0 to 65.0, things got .... changed, even though I never touched my settings. First: custom theme has to reload, every time I open firefox.… (funda kabanzi)
When my browser updated from 64.0 to 65.0, things got .... changed, even though I never touched my settings.
First: custom theme has to reload, every time I open firefox. Every single time. Second: Even though I have everything search related turned off, I keep getting the search bar below the address bar (where the bookmarks toolbar is). Third: what is this "content blocking"? I don't even have any idea how to set this....
Firefox update 65.0.1 seems to have broken a lot of websites.
Updated Firefox to 65.0.1 yesterday now a number of websites do not work including firefox support site (Will not let me log in, had to download Opera just to post this i… (funda kabanzi)
Updated Firefox to 65.0.1 yesterday now a number of websites do not work including firefox support site (Will not let me log in, had to download Opera just to post this issue.)
Examples include Facebook not loading all content or allowing me to follow links (Links do not work at all.)
Youtube can't play single videos (Again acts like link is not a link.) Playlists will somewhat work if you right click and open link in a new tab but only play about 5-10 seconds of a video before moving to a new one for another 5-10 seconds of play while also taking a lot longer than normal (more than the usual 2-3 seconds from before the upgrade) to start the next video link 10-15 seconds.
Would add info from "about:support" but it will not allow me to attach a pdf (The only way I can do that since "Automatically add" button reqires using Firefox and I can't right now(Not logging in.)
As stated before no log in ability on the support site here.
Most other sites I have tested are missing content or links randomly work or not with no real reason, at least any that I can figure some work some don't and some work some times but not others.
I have done a full un-install and re-install to see if that had any effect and it did not. Also this is the only change to my computer in a little over a month, just the update to Firefox 65.0.1.
Before an upgrade, in the top left next to the refresh arrow, was an icon to click and change screens. It's gone now
If I switch screens like from mail to MSN, I need to open a new screen. Before, I just clicked the icon and it opened a screen with all the bookmarks.
Download PDF from an .aspx page doesn't work
My local club uses a package called "Clubessentials" and it includes a facility to view your current statement/invoice. This is usually downloaded as a PDF from a 'build… (funda kabanzi)
My local club uses a package called "Clubessentials" and it includes a facility to view your current statement/invoice. This is usually downloaded as a PDF from a 'builder form' which I think is viewStatement.aspx.
I updated to version 65.0 just this week, and now the download doesn't work correctly. Instead of my download folder having a .PDF file, it has viewStatement.aspx. See attached screen image.
I tested it with MS Edge and it works fine, and it worked on Firefox until this update.
why can't i retrieve my logins and passwords from old firefox?.
so i UPGRADED my HDD to a SSD and did a fresh windows 10 install. so when i logged in to my firefox account after installing the browser i looked up how to recover logins… (funda kabanzi)
so i UPGRADED my HDD to a SSD and did a fresh windows 10 install. so when i logged in to my firefox account after installing the browser i looked up how to recover logins and passwords.located my old files from the old OS files and copied and pasted the required files to my NEW FF Profile...NO DICE...STILL no logins or passwords show up?...WHY???