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Widevine CDM 4.10.2209.1 update April 21, 2021, crashes every time in Firefox 78 browser

The Widevine CDM 4.10.2209.1 plugin crashes every time in Firefox 78 browser. Was updated on April 21, 2021, maybe it's a bug? I'm not able to uninstall the plugin. Any h… (funda kabanzi)

The Widevine CDM 4.10.2209.1 plugin crashes every time in Firefox 78 browser. Was updated on April 21, 2021, maybe it's a bug? I'm not able to uninstall the plugin. Any help would be appreciated, thank you!

Asked by drewmmm 2 emasontweni adlule

Last reply by ·´¯`·...¸>-)))º> ~dbben 1 isonto elidlule

WidevineCdm Crash

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I… (funda kabanzi)

When I try to use a platform like Netflix i get repeated error messages that WidevineCdm has crashed. This happens also in other browsers. I am not very tech savvy, but I've tried all the solutions I was able to understand on here and through Google, but nothing seems to fix the problem. Can any one advise?

Not sure if this helps, but here is one of the many crash reports I've sent: https://crash-stats.mozilla.org/report/index/75e61622-4282-4a83-b86e-9861a0210422

Asked by jennifer.juba 2 emasontweni adlule

Last reply by ·´¯`·...¸>-)))º> ~dbben 2 emasontweni adlule

Tabs, browser crashing and occasionally computer bluescreening

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for … (funda kabanzi)

My tabs are frequently crashing and some strange behaviors occur with firefox after these crashes (adblock failing to work until browser restart, browser going blank for a split second). My browser also occasionally crashes, and even more infrequently my entire computer will crash which usually happens after series of tabs crashing in a row. It may be a ram issue but I have no problems with any other programs on my computer so I doubt that.

c0e7215a-1393-406b-8a67-147d5875e60c 24916245-8615-436a-97d1-8a4045efa3f4 90579814-e096-4c5b-b875-2b97eba62793 bc645de2-c2a1-4bf5-98ef-9e23e2842693 dfa986be-eff2-4981-a3b4-ac7aadb0007d c83528b0-33b3-4c93-ae05-f5f6e79c1f99 13bc20d6-8e51-481d-a79a-d301664fd715 033b0a3b-54a9-4787-89ee-bc2c17756055 827b743c-7392-4c8c-aa74-9737ee91950a

Asked by bobalbertisntmyrealname 3 emasontweni adlule

Last reply by FredMcD 3 emasontweni adlule

Firefox support site (this site) does not autosave or protect writing

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first. After writ… (funda kabanzi)

I had a different issue I came here for, but I discovered a very serious bug while I was writing my question, so I want to make sure this gets addressed first.

After writing my question, I clicked the "share data" button below. I got a message "We can't automatically get your browser's troubleshooting data, please try these manual steps. " Without thinking, I clicked the link to the "manual steps." Unfortunately, instead of opening a new tab, which would be the expected behavior, clicking the link took me off the get help form page (the page I'm on as I write this). What's worse, when I used the back button to return to the previous page, everything I'd written was gone. Obviously, the expected behavior would be to not take the user off the page in the first place, but if for some reason it did, to autosave the writing so it can be restored when the user returns.

This kind of bug used to be a lot more common in the early days, when I first started using the web, 25 years ago. I used to have a boilerplate describing the problem because I was sending reports of the bug so frequently. I've only encountered it twice, to my recollection, in the last 5 years. Firefox's website would have been one of the last places I'd ever expect to find a bug this glaring and elementary.

Thanks!

Asked by MorelliNet Global Firefox Sync 3 emasontweni adlule

Last reply by jscher2000 3 emasontweni adlule

Sites not loading on Firefox after visiting.

So I've been experiencing a rather annoying bug/issue, and I have a work around for it, but I would love if anyone could help me figure out the issue at hand. I couldn't … (funda kabanzi)

So I've been experiencing a rather annoying bug/issue, and I have a work around for it, but I would love if anyone could help me figure out the issue at hand. I couldn't find a relevant, up to date solution for this issue.

Basically, certain websites (the most notable being Reddit) will eventually no longer load. In fact, it won't even try to load. I will click a link from a Google search, or even just type in the URL for Reddit directly, and Firefox just does nothing. No error, no loading, nothing. The tab will stay blank with the URL listed as the name of the tab. I can't seem to tell if other browsers have this issue as it requires a bit of use/time to pass, but it doesn't seem to be an issue in Explorer. It isn't JUST Reddit, but it's only a couple of sites that this occurs on.

I do have a workaround --- if I tell Firefox to "Forget This Website" - suddenly it will work again. I will be logged out and see the default page due to having deleted all saved dated - but the site will work (for maybe a day) before I have to forget it again.

If this was a once a month type issue it wouldn't be a big deal, but the fact that I have to constantly re-do my local settings because of this is frustrating.

I am running Windows 10 and my Firefox version is 85.0 (64-bit). I have tried disabling any add-ons such as my AdBlocker, however that does not fix the issue.

Asked by chrisdawgeh 3 izinyanga ezidlule

Last reply by FredMcD 1 inyanga edlule

Viewing Plex with Firefox crashes Firefox, even in safe mode.

Each time Firefox has crashed, I've submitted the report. How can I prevent this? This happened every time 2 weeks or so ago. I cleared the cache and it seemed to work t… (funda kabanzi)

Each time Firefox has crashed, I've submitted the report. How can I prevent this?

This happened every time 2 weeks or so ago. I cleared the cache and it seemed to work temporarily. I've run Firefox for a number of years now and only within the last month has it given me problems with Plex.

Asked by robertlhunter 1 inyanga edlule

Last reply by cor-el 1 inyanga edlule

After an Update I get white screens only

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all rec… (funda kabanzi)

I did an Update to Firefox 86 and the Webbrowser crashed. Since then I'm not able to open any page. I reinstalled several times including deleting all folders and all records in Regestry I found. All what I can find is the following: Starter Process is deactivated after error. All details out of Error Report see in Troubleshooting Information

Asked by kar16 2 izinyanga ezidlule

Last reply by FredMcD 2 izinyanga ezidlule

Firefox crashes

Firefox periodically crashes several times a day over the past few months. The last few days, Firefox began to crash almost every time when i try to open absolutely diffe… (funda kabanzi)

Firefox periodically crashes several times a day over the past few months. The last few days, Firefox began to crash almost every time when i try to open absolutely different web sites. All other software i use and other browsers don't crash at all.

Asked by vlad7799199 3 izinyanga ezidlule

Last reply by FredMcD 3 izinyanga ezidlule

How can I contact Mozilla to remove a link to a page that no longer exists?

How can I contact Mozilla to remove a link to a page that no longer exists? The page was taken down, but all the info on the page pops up on the link when I search. … (funda kabanzi)

How can I contact Mozilla to remove a link to a page that no longer exists? The page was taken down, but all the info on the page pops up on the link when I search.

Asked by neagle7 3 izinyanga ezidlule

Last reply by FredMcD 3 izinyanga ezidlule

Firefox quits unexpectedly on pressing Esc in find box

Steps to reproduce: Sadly the problem is intermittent. It has happened 6X in the last week. Here are the steps I took immediately before FF unexpectedly quit 1) Ctrl-F t… (funda kabanzi)

Steps to reproduce:

Sadly the problem is intermittent. It has happened 6X in the last week. Here are the steps I took immediately before FF unexpectedly quit

1) Ctrl-F to open Find in Page box 2) Type some text 3) Switch out of the browser 4) Switch back to FF (cursor is still in the Find box) 5) Press Esc to exit Find

Observed outcome: Firefox unexpectedly quits. When I open, I am able to restore previous session.

Desired outcome: Find box closes

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Name Firefox Version 84.0.1 Build ID 20201221152838 Distribution ID Update Folder Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:84.0) Gecko/20100101 Firefox/84.0 OS Windows_NT 10.0 19042

Asked by mozilla6 4 izinyanga ezidlule

Last reply by cor-el 4 izinyanga ezidlule

Bookmark Toolbar is missing automatically every day !!

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the… (funda kabanzi)

A mess! Every day the customized toolbar disappears. And I need to customize again .... This has been going on for some versions (current 84.0.1) And even if you copy the xulstore.json folder and the entire extensions folder to the profile folder, it doesn't work. Every time I quit Firefox and open it again, I lost all the customization of the toolbar ... I've seen all the posts on support, and nothing solves me ... What can I do? One of the reasons for not abandoning Firefox is its ability to customize with extensions, etc. But everything is lost .... every day !! w10 x 64, Home

Asked by Emmanuel 4 izinyanga ezidlule

Last reply by FredMcD 4 izinyanga ezidlule

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Media control bug

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. Bu… (funda kabanzi)

Firefox 81, media control function has a bug. All the sites that I use work with it normally. Except VK. Controlling functions like pause, prev or next are working ok. But system media pad always shows title and cover only of the very first track has been played.

Asked by 1ector 7 izinyanga ezidlule

Last reply by jscher2000 7 izinyanga ezidlule

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Firefox cache buggy

Hello, Since v80 cache is completly buggy. It don't refresh pages when it changes. For me it's a bug and many of our customers working with Firefox have the same problem.… (funda kabanzi)

Hello, Since v80 cache is completly buggy. It don't refresh pages when it changes. For me it's a bug and many of our customers working with Firefox have the same problem.

Working in websites backoffice (Joomla, Prestashop, etc ...) is now almost impossible ! We have to use CTRL-F5 each time we load or relaod a page ...

Is Mozilla technical team aware of this problem ??

Asked by pascal12 8 izinyanga ezidlule

Last reply by FredMcD 7 izinyanga ezidlule

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strange bug with Facebook Messenger

I have a weird bug that is preventing me from using Facebook with version 79. When I write in Facebook Messenger, words just get repositioned in the message window. So fo… (funda kabanzi)

I have a weird bug that is preventing me from using Facebook with version 79. When I write in Facebook Messenger, words just get repositioned in the message window. So for example if I want to write Facebook has a strange bug with Messenger what will show in the message line (and get sent upon entering) is k ange h MessFacebooha s a strbug wit enger

It doesn't happen with any other browser - I tested Brave, Vivaldi, & Opera. I kept the same # of other windows & tabs open. I have 8 gig RAM, no sign of maxing out from the Task Manager metrics.

Asked by thevolleyballer 8 izinyanga ezidlule

Last reply by FredMcD 8 izinyanga ezidlule

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Follow-Up on my Crash Issue with Screen Reader

Here is the background information so you know a bit about this ongoing troubleshooting project: Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM It sounds like… (funda kabanzi)

Here is the background information so you know a bit about this ongoing troubleshooting project:

Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM

It sounds like a double-whammy of a Firefox issue and then an additional Windows issue where you can't run accessibility settings in Windows Safe Mode? Looking into the bug that this is potentially attached to I found this information ( https://bugzilla.mozilla.org/show_bug.cgi?id=1652912 ) : Having NS_FaultTolerantHeap::APIHook_RtlFreeHeap in the crashing stack means Fault Tolerant Heap (= FTH) has been enabled for firefox.exe. FTH is automatically activated when Windows OS detects some heap-related issue which it thinks can be mitigated by FTH such as double free. This crash means Firefox crashed due to some heap related issue earlier, which enabled FTH, but probably FTH was not be able to mitigate the heap issue. First of all, can you check FTH is activated for firefox.exe through event viewer? 1. Open Event Viewer from Start menu (or, run eventvwr from command prompt) 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational 3. If FTH is activated for firefox.exe, you'll find Event ID 1003 as the attached screenshot. If FTH is activated, instead of looking into this crash, we need to investigate the original heap issue without FTH. You can disable FTH by stopping Diagnostic Policy Service. Can you do the following steps to send us a crash report without FTH? 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service This may be caused by a third-party application. Given that 99.26% of the crashes of this signature involves AccessibleHandler.dll, do you use a screen reader or some accessibility related application? If it is related to a screen reader, you may have to use Chrome for the time being until you can get more assistance :(

You gave me this instruction: 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational Two issues I had: On a screen reader, I have no idea which is "left column" and "right column" since to a large extent a screen reader is rather "divorced" from the physical layout that sighted people see on the screen (I am totally blind and don't even have a monitor nor mouse running on this machine). Then, I found application and services log... but I did not find anywhere Microsoft > Windows > Fault-Tolerant-Heap > Operational I had Microsoft > and several things with Windows but nothing about fault tolerance. When I went on to your second request: 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service

When I did step 2 as Administrator as you asked, I got the error message that Windows cannot find "net stop dps . I tried the command both with and without the quotation marks and got the same error message. Please remember that the Windows 10 on my computer is the HOME version, not the Windows PROFESSIONAL VERSION with all the security stuff found on that version and used in office environments. From a practical standpoint, unless you folk have another suggestion, it appears that i will likely have to GIVE UP ON FIREFOX (remembering from your message that most of these particular crashes result from an issue with Firefox working with screen readers) until a time comes when Firefox might be updated to resolve issues between Firefox and screen readers. I believe I will contact Vispero, the publisher of JAWS, to let them know about the problem I am having with all these crashes in the current version of Firefox. Of course, I am open to try any other suggestions to further diagnose the problem, if I can carry them out with speech and NO SIGHTED HELP.

Asked by Dave 9 izinyanga ezidlule

Last reply by the-edmeister 9 izinyanga ezidlule

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Firefox crashes regularly for different reasons

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. M… (funda kabanzi)

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Asked by u.yilmaz91 10 izinyanga ezidlule

Last reply by FredMcD 9 izinyanga ezidlule

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Spinner spins, pages won't load after viewing page source

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?… (funda kabanzi)

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?

Asked by DirCat 10 izinyanga ezidlule

Last reply by cor-el 10 izinyanga ezidlule

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Firefox freezes everyday with Mac OS 10.15.5 Catalina

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted th… (funda kabanzi)

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted the app, reinstalled the app, restarted my Mac, over and over. Still the problem. I'm pretty sure I'm just going to permanently delete Firefox and use Safari... don't want to... but this is irritating. Why can't Mozilla Firefox get with Apple and fix this?

Asked by toenine 10 izinyanga ezidlule

Last reply by FredMcD 10 izinyanga ezidlule