Yonke imikhiqizo Isithangami Sokwesekwa

Will not load anything. It will start up in a new tab, cannot open about:config, cannot open settings, bookmarks, nothing. It will not go anywhere, do anything or show anything at all.

I opened Firefox today like I do every day and every tab I open gives me nothing. I thought the internet might be down, but after talking with co-workers, they have internet. I opened Chrome and Edge, and can connect to websites with no problems. I can't do anything on Firefox right now. I couldn't even connect with support through Firefox. I restarted my computer twice hoping that would be a good starting point, but no change in Firefox.

Firefox update on my laptop this morning. After the update the browser wouldn't load any pages. Every website I enter comes up a blank page. I did everything on the firefox can't load websites but others browser can list for help. Nothing works. I even reinstall firefox browser. I ran my internet security and I don't have any virus.

I am setting up new laptop running windows 10. I have installed Firefox browser several times with same result. Once installed Firefox will not launch reliably. If I restart computer, firefox will sometimes launch. Very frustrated, have used Firefox for 10 years on several machines with no issues. I am running Firefox 96.03 on a different laptop with no issues. Can I upload an older version of Firefox on my new laptop or can you help me fix the new version so it will work?

Hello, I have not been having any issues with Firefox for about a year. Yesterday morning, when I came into the office and loaded up Firefox the same way I had been for a year, it was not behaving in the way I would expect. Web pages were not loading and I wasn't able to 'refresh' pages in the normal way. Firefox is basically unusable for me at this point. Here is a loom video showing the problem I am having: https://www.loom.com/share/38872d349a6a4dd083a5afae4e7a67fb

Long story short, today I received v97. Firefox would no longer open websites. Settings would not open. about:config would not open. Tried killing my profiles. Complete clean installs. None of it worked. Something is 100% wrong with v97, at least for my system. I can install 94 no problem. 96.0.3 no problem. As soon as 97 hits, everything breaks.

I love firefox and would love to troubleshoot the issue, but it's not possible. Most of the time, v97 won't even open, so launching the troubleshooter mode is impossible. And if it does open, selecting troubleshooter results in a crash.

No idea if any of this is helpful, but this is what one of them spat out:

AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606 AdapterDeviceID: 0x9a49 AdapterDriverVersion: 27.20.100.9749 AdapterSubsysID: 0a201028 AdapterVendorID: 0x8086 Add-ons: doh-rollout%40mozilla.org:2.0.0,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:29.7.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,amazon%40search.mozilla.org:1.9,ddg%40search.mozilla.org:1.1,ebay%40search.mozilla.org:1.3 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: webcompat@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: screenshots@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: pictureinpicture@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: formautofill@mozilla.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]},{"name":"Extension shutdown: addons-search-detection@mozilla.com","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2606,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2606","resource://gre/modules/AsyncShutdown.jsm:observe:575","resource:///modules/BrowserGlue.jsm:_onSafeModeRestart:1426"]}]} AvailablePageFile: 26416975872 AvailablePhysicalMemory: 9790869504 AvailableVirtualMemory: 138530951409664 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20220202182137 CPUMicrocodeVersion: 0x86 Comments: ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1644537589 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.webconsole.input.context GPUProcessLaunchCount: 1 GPUProcessStatus: Running HeadlessMode: 0 InstallTime: 1644536375 LastInteractionDuration: 107 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll","MSOXEV.DLL"],"Microsoft Windows":["Windows.Media.MediaControl.dll","wscapi.dll","GdiPlus.dll","TaskFlowDataEngine.dll","ntshrui.dll","thumbcache.dll","explorerframe.dll","dataexchange.dll","Windows.FileExplorer.Common.dll","twinapi.dll","edputil.dll","linkinfo.dll","Windows.Security.Integrity.dll","cdp.dll","directmanipulation.dll","ondemandconnroutehelper.dll","wsock32.dll","Windows.Globalization.dll","DWrite.dll","BCP47mrm.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","cscapi.dll","msimg32.dll","winmm.dll","AudioSes.dll","srvcli.dll","urlmon.dll","comctl32.dll","dbgcore.dll","dbghelp.dll","wininet.dll","webauthn.dll","iertutil.dll","MrmCoreR.dll","windows.staterepositorycore.dll","MMDevAPI.dll","npmproxy.dll","version.dll","AppXDeploymentClient.dll","OneCoreUAPCommonProxyStub.dll","Windows.ApplicationModel.dll","OneCoreCommonProxyStub.dll","rasadhlp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","UIAnimation.dll","twinapi.appcore.dll","ColorAdapterClient.dll","pnrpnsp.dll","NapiNSP.dll","winrnr.dll","WindowManagementAPI.dll","mscms.dll","windowscodecs.dll","ninput.dll","avrt.dll","FWPUCLNT.DLL","netprofm.dll","propsys.dll","wshbth.dll","policymanager.dll","winnsi.dll","taskschd.dll","d3d11.dll","nlaapi.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","apphelp.dll","wtsapi32.dll","dsreg.dll","uxtheme.dll","resourcepolicyclient.dll","dwmapi.dll","windows.storage.dll","kernel.appcore.dll","ntmarta.dll","gpapi.dll","dxgi.dll","winsta.dll","rsaenh.dll","winhttp.dll","msvcp110_win.dll","umpdc.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","powrprof.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","KERNELBASE.dll","bcrypt.dll","gdi32full.dll","cfgmgr32.dll","msvcp_win.dll","win32u.dll","ucrtbase.dll","crypt32.dll","bcryptPrimitives.dll","psapi.dll","imm32.dll","rpcrt4.dll","shell32.dll","ole32.dll","clbcatq.dll","msvcrt.dll","gdi32.dll","oleaut32.dll","ws2_32.dll","shlwapi.dll","user32.dll","combase.dll","kernel32.dll","SHCore.dll","setupapi.dll","imagehlp.dll","sechost.dll","advapi32.dll","nsi.dll","msctf.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Webroot":["WRusr.dll"]} MozCrashReason: [Parent 11240, Main Thread] ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606 Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2606) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1644536375 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20220202182137","version":"97.0","vendor":"Mozilla","displayVersion":"97.0","platformVersion":"97.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15761,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":140,"stepping":1,"l2cacheKB":1280,"l3cacheKB":12288,"speedMHz":1805,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2022,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":1415},"hdd":{"binary":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"},"profile":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"},"system":{"model":"NVMePC SN530 NVMe WDC 512GB","revision":"21113012","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) Iris(R) Xe Graphics","vendorID":"0x8086","deviceID":"0x9a49","subsysID":"0a201028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"27.20.100.9749","driverDate":"6-24-2021","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US","en-CA"],"regionalPrefsLocales":["en-CA"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.widget.inNavBar":false,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true,"network.trr.mode":2},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dltoken":"94a42afa-893f-487e-bd6e-785301b39a4d","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"chrome","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[other]addEngineWithDetails:google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19033,"firstUseDate":19033},"addons":{"activeAddons":{"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"screenshots@mozilla.org":{"version":"39.0.1","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025},"webcompat@mozilla.org":{"version":"29.7.0","scope":1,"type":"extension","updateDay":19025,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19025}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19033,"updateDay":19033},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.8.1.1","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2391.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"bug-1690367-rollout-moving-webrtc-networking-functionality-into-i-release-87-100":{"branch":"active","type":"normandy-prefrollout","enrollmentId":"713f8fd7-8092-4cc5-aa14-14c34d604833"}}} TelemetrySessionId: 20e41a6c-08fe-44f2-94eb-8095c19ece9b TestKey: 1 ThreadIdNameMapping: 11260:"IPC I/O Parent",9772:"Timer",10448:"Link Monitor #1",10564:"JS Watchdog",8360:"Cache2 I/O",12044:"Cookie",12196:"TaskController #0",10468:"TaskController #2",6124:"TaskController #1",10916:"TaskController #3",10900:"TaskController #6",10320:"TaskController #7",11128:"TaskController #4",11248:"TaskController #5",11984:"Worker Launcher",10596:"IPDL Background",3984:"VsyncIOThread",10736:"IPC Launch",7244:"WindowsVsyncThread",8684:"Compositor",9408:"ImageIO",10696:"Permission",10992:"QuotaManager IO",9700:"HTML5 Parser",12020:"StyleThread#3",11184:"StyleThread#0",11324:"StyleThread#4",11176:"StyleThread#2",10440:"StyleThread#1",11208:"StyleThread#5",11316:"ImageBridgeChld",10880:"GMPThread",11052:"ProcessHangMon",12276:"DOM Worker",9384:"AudioIPC Callback RPC",12084:"AudioIPC Server RPC",3184:"TRR Background",896:"mozStorage #1",11976:"mozStorage #2",3912:"DOM Worker",9444:"PlayEventSound",11916:"URL Classifier",2204:"DOM Worker",11532:"mozStorage #4",12172:"BgIOThreadPool #3",11744:"mozStorage #7",9204:"mozStorage #8",12836:"mozStorage #9",12884:"mozStorage #10",13048:"RemoteLzyStream",4404:"LS Thread",15328:"ToastBgThread",15944:"DNS Resolver #12",15368:"DNS Resolver #16",1932:"DNS Resolver #17",12228:"Shutdown Hang Terminator",1864:"BackgroundThreadPool #118",19244:"Jump List", Throttleable: 1 TotalPageFile: 33706872832 TotalPhysicalMemory: 16527003648 TotalVirtualMemory: 140737488224256 URL: about:blank UptimeTS: 12138.13 Vendor: Mozilla Version: 97.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

My firefox on my laptop was working just fine until it stopped displaying anything under the search bar. I tried reloading, End Tasking the browser, Refreshing the Install, Uninstall re-install, reboot computer and nothing is letting my laptop firefox display.

it wont even let me access settings or other menu options. It sometimes books up troubleshoot mode but that also has the same issues.

laptop is windows 10 lenovo. firefox is 97.0 64bit version. was working 2 hours ago.....

Well firefox was fine yesterday, today i open my computer up and it will not load anything. No home screen, type something in it doesnt try to load. I cannot open settings, i can click it, but it does nothing (the hamburger drop down works)

I have: Checked firewall Reinstalled firefox 3 times, to default settings x2 Restarted my computer x2 Shut down my computer Reinstalled microsoft visual c++ 2015-2022 Updated windows Shut down firefox many times within task manager Refreshed firefox Clear startup cache Safe mode (forefox) Checked antivirus (Not in order)

Edge works fine, but firefox is goofy.

Pc information: Amd ryzen 5 3600 6-core 16.0gb ram 64bit Windows 10 home Version 21H2 Osbuild: 19043.1526 Ethernet connection (also tried wireless, same results) 1tb free space

Firefox information: 97.0

The picture is about as much as it’ll do, sorry for the photo of screen, i am typing this on mobile

When attempting to load websites in firefox, i enter a URL into the address bar and hit enter and then... Nothing. It's like Firefox isn't even attempting to begin a connection to websites. I have tried multiple uninstall/reinstalls of the program, I have removed all extensions I can, I've attempted clearing my cache, none of these things worked. the version I have installed is 97.0.

After the most recent "upgrade", I cannot access my old tabs and there is no restore previous session option under history, plus everything is exceedingly slow. How do I contact a staff member? What is a telephone number for support?

Hey folks, hopefully you can help with this mysterious issue!

I've been running Firefox successfully on my Windows 10 PC for a long while now. Last night, for some reason it simply ceased to work. New windows and tabs would not load any content. I also couldn't access the Settings at all (clicking on Settings in the browser menu produces no results or feedback.)

Yesterday, I had Firefox open all day (I usually have my computer on all day), and it was working fine. Around 8 or 9pm, I first noticed that none of my open tabs were loading any content, and the tabs had the "loading" animation playing. New tabs would also not load any content. I assumed it was an internet issue as I did see my internet connection get disrupted once or twice. I did not see anything (apps, etc) on my PC updating.

This morning I found Firefox was still not loading anything, although my internet connection was fine. I tried opening Chrome, and it ran just fine. Everything else that it is internet or cloud based on my PC is running fine too. So it seems to be an issue just with Firefox.

I have listed my steps to troubleshoot below, but I want to note one weird thing I observed: Even when Firefox is closed, and Task Manager doesn't show any Firefox processes open, my PC seems to think Firefox is running. For ex. while trying to uninstall Firefox or delete certain files, I would get a warning to "close Firefox first" or "can't perform this action while app is running." After seeing these, I would again confirm that Firefox appears closed and Task Manager shows no related tasks.

My PC build: - Windows 10 Home, 64 bit - Version 20H2 at start of issue (updated to 21H2 during troubleshooting) - OS build: 19044.1526

Things I have tried for troubleshooting already: - I have WebRoot on my computer due to my job, and I asked our IT staff if they could see WebRoot blocking anything related to Firefox on their end. They said it was not. - Used "Firefox Refresh" - Uninstalled and reinstalled Firefox - Cleared app cache / app data - Updated Windows from 20H2 to 21H2

Note: This message was sent on a different computer & browser

My Firefox stopped working and now no pages load, cant access the setting, passwords, etc. i can write an adress in the search bar but it just wont load, no endless loading just a greyed out icon. I Have reinstalled firefox multipletimes aswell as refreshed it.

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

I could not find the same problem, or any solution, when I searched the knowledge base. i have uninstalled and reinstalled Firefox twice. The problem started after a Firefox update on 2-12-22

After installing the beta FF 98.0b3 in order to work around the Webroot problem currently going on with v97, I've noticed that whenever I download something, the download popup window stays active until I click on something. I don't want to remove the download button because I want to monitor download progress, and at times, I DO want to look at specific downloads from time to time. But the fact that the window automatically pops up and stays there until I click on something is annoying.

I saw similar posts several years old about older versions which don't apply now.

So, is there a way to disable this thing without completely removing the download progress indicator from my toolbar?

Thanks again for the help!

So yesterday I got a new computer and downloaded Firefox to be my default browser. It worked fine the first few hours -- I was able to log into my account, set up my extensions, and use the browser as intended. A few hours in, though, it completely crashed on me. I am unable to go to new websites, refresh a page, open bookmarks, log in to my Firefox account, or even open settings; the home screen also doesn't load when I open a new tab. Literally the only thing I can do is freeze the Bookmarks Toolbar and customize the Toolbar. I tried closing and reopening, refreshing/resetting the browser, restarting my computer, going into Troubleshoot mode, deleting and redownloading the application, but nothing is working. I have no trouble with Firefox on my previous computer or my phone, and Edge is working fine on this computer. I don't know what to do anymore. Any help would be much appreciated.