Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe
  • Okugcinwe kunqolobane

Why does my Firefox keep crashing? (installed 1 week- crashed 38 times!)

I have 2 addons that are related to my antivirus. Here is a copy of the latest report given after FF crashed: Accessibility: Active AdapterDeviceID: 0x041e AdapterDriverV… (funda kabanzi)

I have 2 addons that are related to my antivirus. Here is a copy of the latest report given after FF crashed:

Accessibility: Active AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.15.4256 AdapterSubsysID: 06221028 AdapterVendorID: 0x8086 Add-ons: webrootsecure%40webroot.com:1.2.0.9,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3 AvailablePageFile: 7707746304 AvailablePhysicalMemory: 6323847168 AvailableVirtualMemory: 3588907008 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 70189056 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441833931 EMCheckCompatibility: true Email: donna@bayviewnetwork.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441132556 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 06221028, AdapterDriverVersion: 10.18.15.4256 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 694 StartupTime: 1441833369 SystemMemoryUsePercentage: 25 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8109,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"ST1000DM003-1ER162","revision":"CC45"},"binary":{"model":"ST1000DM003-1ER162","revision":"CC45"},"system":{"model":"ST1000DM003-1ER162","revision":"CC45"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4400","vendorID":"0x8086","deviceID":"0x041e","subsysID":"06221028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"10.18.15.4256","driverDate":"7-17-2015","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enhanced":true,"browser.startup.page":0}},"profile":{"creationDate":16679},"addons":{"activeAddons":{"webrootsecure@webroot.com":{"blocklisted":false,"description":"Webroot category information on Google, Bing and Yahoo search results.","name":"Webroot Filtering Extension","userDisabled":false,"appDisabled":false,"version":"1.2.0.9","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16680,"updateDay":16682}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16679,"updateDay":16679},"activePlugins":[{"name":"Adobe Acrobat","version":"15.8.20082.15957","description":"Adobe PDF Plug-In For Firefox and Netscape 15.8.20082","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16619},{"name":"Intel® Identity Protection Technology","version":"4.0.68.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.68"],"updateDay":16546},{"name":"Intel® Identity Protection Technology","version":"4.0.68.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":16546}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"12","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10516103168 TotalPhysicalMemory: 8502837248 TotalVirtualMemory: 4294836224 URL: about:blank User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by DonnaD99 5 iminyaka edlule

Answered by AliceWyman 5 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Firefox crashes at startup

FF crashes at startup and pops up the maintenance helper dialog. Restart does not work, only quit available. Starting from firefox.exe only works by choosing previous ver… (funda kabanzi)

FF crashes at startup and pops up the maintenance helper dialog. Restart does not work, only quit available. Starting from firefox.exe only works by choosing previous versions. Only starts in safe mode, refresh does not work. After quitting FF will not restart again. Uninstalling and downloading new copy from Mozilla results in crash. Per the clean install instructions, after uninstalling from control panel, unable to locate the installation folder to delete it. Running Win7 home premium 32-bit. Troubleshooting information was copied by opening previous version. Please help!

Crash ID: bp-9637fa0a-a1ad-40c3-ab20-1e62a2150401

Asked by theloniusff 5 iminyaka edlule

Answered by philipp 5 iminyaka edlule