Every time there is an update, Firefox creates a new profile and hides all passowrds etc.

Every time there is an update, Firefox creates a new profile and hides all passwords etc. It is therefore impossible to work with it now. With 157 I now have a worthless … (funda kabanzi)

Every time there is an update, Firefox creates a new profile and hides all passwords etc. It is therefore impossible to work with it now. With 157 I now have a worthless Firefox, because all links, passwords, settings etc have been cleared and a new profile has been created.

Solved 4 2

An odd request

I received an email from Thunderbird (my email provider) wanting me to join the Early Bird Beta but their link to pay with PayPal didn't work so they requested I add a ne… (funda kabanzi)

I received an email from Thunderbird (my email provider) wanting me to join the Early Bird Beta but their link to pay with PayPal didn't work so they requested I add a new credit card. I use PayPal often so I know my card on file with PayPal is OK. Seemed odd to me for their request. I could forward their email to me if needed. Looks like they are using Paddle.com Market Limited.

Solved 2

time in thunderbird incorrect

Hi I am at my wits end here - The date in my Thunderbird is behind by 1 hour. This is affecting sent messages and also received messages. This just started today. For ov… (funda kabanzi)

Hi I am at my wits end here - The date in my Thunderbird is behind by 1 hour. This is affecting sent messages and also received messages.

This just started today. For over a year, the time has been correct. I have not changed any settings in Thunderbird prior to this issue.

My Win11 computer shows the date and time correctly.

I had a Win11 update yesterday. Not sure if that has affected Thunderbird (My province - Manitoba Canada - also stopped using daylight time changes in the last couple of months.) We are now permanently CDT, and is UTC/GMT -5 - which is what it shows in my Win11 setting.

My timezone and time in Win11 settings shows correctly.

Just to see if it would make a difference - In Win11 settings->Time & Language - I changed the time zone automatic to off (even tho the time zone showed correctly) and set it manually to UTC-5:00 Manitoba, - I changed 'Set Time automatically' to off, set the time manually and synced the time.

No difference with Thunderbird.

Why is my time off in Thunderbird?, and what can I do or check to fix this?

Solved 2

"Entry point could not be located in xul.dll"; Firefox crashes on startup after update, installer also fails.

The full error message is: "The procedure entry point ?WindowsBCryptinitialization@mozilla@@YA_NXZ could not be located in the dynamic link library C:\Program Files\Mozil… (funda kabanzi)

The full error message is: "The procedure entry point ?WindowsBCryptinitialization@mozilla@@YA_NXZ could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll."

After accepting that, I get another message that says: "Couldn't load XPCOM." Then, it just quits, with no Crash Reporter dialog.

I downloaded a fresh installer, but it takes a couple minutes to even launch, and then just sits there for a long time on the initial screen doing nothing before saying the installation failed. I've restarted my computer twice hoping it was a one-off issue, but there's no change.

According to the file information, xul.dll was last changed September 3rd, so it may not be the source of the issue. Perhaps whatever name mangling is responsible for the above entry point changed and now they don't match?

I have automatic updates set to "download but don't install", so it downloaded it a few days ago and I just restarted it this evening and the issue occurred. I could understand that maybe something got corrupted during the update, but I have no idea how the installer could also be failing.

Solved 3

why does the url https://rt.com change to https://rt-english.com when I click the "Enter" button.

It looks to me like the RT's URL was hacked yesterday. I received a warning from Firefox urging me to go back because of suspected for malware found when I attempted to … (funda kabanzi)

It looks to me like the RT's URL was hacked yesterday. I received a warning from Firefox urging me to go back because of suspected for malware found when I attempted to log into RT. I backed off as suggested. I have successfully logged into RT hundreds of times using without any problem, using my Firefox bookmark. The Firefox warning told me that the suspected malware was due to the fact that https was missing in the address, which is highly irregular for the RT website. The details of the address in the bookmark is https:///www.rt.com, yet when I clicked the enter button, the https had disappeared. RT streams news on Rumble and I successfully used it instead of the RT website.

Later in the day I found information that the RT website could now be used. I tried it using my bookmark. RT opened but there ere changes in the appearance on the page. There was big new banner at the top of the page announcing that I was on RT English. All the images except one were missing and I was unable to access RT news streaming. Today I again checking the bookmark address I have used for a lng time. Today I find the Firefox URL still gives me https://www.rt.com but when I press the enter button the address now changes to https://rt-english.com. When I manually asked Firefox to open rt-english.com, Firefox told me that address does not exist.

This is the best I can do to explain the problem I am encountering, and I need help to resolve the issue. Perhaps other Firefox users have run into the problem and would be grateful for help from Firefox. I am a using Firefox and it is an excellent browser. Thanks for all your good work.

Solved 7

New Tab UI Text Colors

I recently updated my Firefox to v158 from v156, and now the text colors of some of the UI elements on a new tab (e.g. Firefox wordmark, web shortcuts, Recent Activity he… (funda kabanzi)

I recently updated my Firefox to v158 from v156, and now the text colors of some of the UI elements on a new tab (e.g. Firefox wordmark, web shortcuts, Recent Activity header) which were previously white, have been changed to black (or a color close to black).

I use a custom wallpaper for new tabs, which didn't alter these particular colors on v156. Switching the background in the Customize menu shows the white text on some of the default wallpapers and the dark text on others. I have attached example screenshots to show how these elements looked before and after the update. I used the Developer Tools console to do this.

I assume this has to do with the "modernized" Nova UI redesign (which I have disabled) Mozilla is now forcing on its userbase instead of making it optional. Reverting these properties via the Developer Tools console does not make them permanent. I would rather not have to change my current wallpaper if I can help it.

Is there any other way I can make the text white again without changing the background or downgrading? Or if I can make them permanent with the console?

Solved 3

Unable to attach files to emails since 30 Sept update (bug2077590)

Since the Thunderbird update of 30 Sept the ability to attached files to my emails has 'vanished'. I press the attach 'button' but there is no response. Never had this as… (funda kabanzi)

Since the Thunderbird update of 30 Sept the ability to attached files to my emails has 'vanished'. I press the attach 'button' but there is no response. Never had this as a problem before. I am running Windows 11 home version. Help!

Solved 9 9 20

Request for Mozilla VPN Availability in Turkey: Upholding Free Access and Fundamental Rights

Dear Mozilla Team, As a loyal and long-time user of Firefox and Mozilla products, I am writing to you today with a heartfelt appeal regarding a critical issue facing inte… (funda kabanzi)

Dear Mozilla Team,

As a loyal and long-time user of Firefox and Mozilla products, I am writing to you today with a heartfelt appeal regarding a critical issue facing internet users in Turkey.

While I am glad to see that built-in VPN features have been successfully rolled out in various countries worldwide, it is deeply concerning that this feature is notably unavailable in Turkey. In recent years, Turkey has experienced severe restrictions on freedom of expression, heavy censorship, and increasing limitations on human rights.

In this challenging environment, people—especially the youth and those striving to keep up with global knowledge, science, and civilization—rely heavily on an open and unhindered internet to maintain their connection with the wider world. Unfortunately, authoritarian administrations actively seek to silence these voices and isolate societies.

As a steadfast champion of privacy, security, and an open internet, Mozilla has always stood on the side of users. Turkish users are in dire need of built-in VPN support to bypass these heavy restrictions and reclaim their fundamental digital rights.

I sincerely hope that Mozilla will hear our voices, recognize our urgent need, and take steps to make the built-in VPN available in Turkey as well. Thank you for your dedication to a free and open web for everyone.

Best regards,

Brusky A long-time Firefox user from Turkey

Solved 2

suddenly can't retrieve ATT Yahoo emails with Thunderbird after trying every suggestion

Using Thunderbird 115.18.0esr Supernova 64-bit on Mac laptop OS 10.13.6. Worked fine for years, with ongoing Thunderbird updates, even though Mac OS is 32-bit. Suddenly… (funda kabanzi)

Using Thunderbird 115.18.0esr Supernova 64-bit on Mac laptop OS 10.13.6. Worked fine for years, with ongoing Thunderbird updates, even though Mac OS is 32-bit. Suddenly, after 10/6/26 can't retrieve emails although I can see them on the ATT Yahoo server website. Can still send emails with Thunderbird. Inbound server settings are: POP server inbound.att.net, Port 995, SSL/TLS, Normal Password (I long ago created a Secure Mail Key, and even tried creating a new one). But inbound server name doesn't show in Saved Passwords (only outbound server with Secure Mail Key as password)? I have tried everything suggested, repaired my inbox folder, updated Thunderbird files, etc. in Profile as recommended. But still no prompt for password when attempting to get messages. Just shows "Done" at bottom left with no new messages received. But new messages are seen on server website. So it appears that Thunderbird isn't able to connect to the ATT Yahoo server to get emails. Why? And what else can I do? I love Thunderbird and want to continue using it.

Solved 15

Colour donload status in Toolbar

With the new FF 157.0.1 (64-bit) it seems the download icon in the toolbar is now purple. I want this back to the old colour but have no idea how to do this. Why was this… (funda kabanzi)

With the new FF 157.0.1 (64-bit) it seems the download icon in the toolbar is now purple. I want this back to the old colour but have no idea how to do this. Why was this changed, because the colour hurts my eyes.

BTW .. using FF on Windows 11 (25H2)

Thanks, Matthijs

Solved 7

thunderbird will not allow attachments of any kind or size

Thunderbird flatpak -1.0 I recently lost the ability to attach files of any kind to messages. when I click the button to attach, no option to choose messages from file… (funda kabanzi)

Thunderbird flatpak -1.0 I recently lost the ability to attach files of any kind to messages. when I click the button to attach, no option to choose messages from files are available. I cannot go to the file and share with Thunderbird. I cannot copy a file and attach it. I have tried restarting Thunderbird, and my system (Po_OS Linux) with no result. thanks for the assistance!

Solved 11 10 10

Добрый день, вчера обновился браузер, перестало работать скачивание файлов (после нажатия на кнопку, вкладка моргает, но ничего не происходит)

Добрый день, вчера обновился браузер, перестало работать скачивание файлов (после нажатия на кнопку, вкладка моргает, но ничего не происходит) Moderator note: Moved from … (funda kabanzi)

Добрый день, вчера обновился браузер, перестало работать скачивание файлов (после нажатия на кнопку, вкладка моргает, но ничего не происходит)

Moderator note: Moved from the Firefox for iOS forum to the Firefox Desktop forum (macOS is not iOS).

Solved 1

Parrot OS virtualbox Firefox ESR hanging on quit

As soon as I signed into the browser to sync my account, this issue began. I have deleted profile locks, started new profiles, opened in troubleshooting mode, fully reins… (funda kabanzi)

As soon as I signed into the browser to sync my account, this issue began. I have deleted profile locks, started new profiles, opened in troubleshooting mode, fully reinstalled, and the issue continued (even before signing back in). I am out of troubleshooting steps and would like to avoid blowing my VM away if at all possible. Someone please help!

Solved 1

Windows Extension Management policy - unexpected behaviour

Hi We are managing Firefox settings using Intune and successfully imported the Mozilla/Firefox ADMX files. A few settings are working as expected on a test device, though… (funda kabanzi)

Hi

We are managing Firefox settings using Intune and successfully imported the Mozilla/Firefox ADMX files. A few settings are working as expected on a test device, though we're encountering issues with the Extension Management policy.

We followed this documentation to set up the extension management json: https://firefox-admin-docs.mozilla.org/reference/policies/extensionsettings/. I can see the policy is loaded into Firefox, though I am unable to add uBlock Origin, which should be allowed. All extensions are blocked, and the custom error message does not appear either, but instead "Download failed. Please check your connection."

I've tried a few variations with mixed success, but I haven't been able to get "allowed" extensions to work. Force installed extensions seem to work just fine.

Here's a minimal policies.json that demonstrates the issue:

{

   "*": {
       "blocked_install_message": "Custom error message.",
       "installation_mode": "blocked"
   },
   "uBlock0@raymondhill.net": {
       "installation_mode": "allowed"
   }

}

Is there something I'm missing? The test device is running Firefox 156.0.1 64-bit, firefox.admx 8.3, mozilla.admx 4.8. Any help or suggestions would be greatly appreciated! Thanks.

Solved 4 143