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New email not downloading

I can send email via my laptop, which is visible on my mobile devices, but new mail has not downloaded to my laptop since May 25, after being notified by Google that I ha… (funda kabanzi)

I can send email via my laptop, which is visible on my mobile devices, but new mail has not downloaded to my laptop since May 25, after being notified by Google that I had to recover my account. Everything works fine via Gmail.

Open 18

Can you help me recover my Browsing History

How can I Recover Deleted Firefox (build 151.0.2 (64-bit) Browsing History in my version/edition of Windows 11 Pro, Version = 25H2, installed = 12/06/2024, OS Build = 262… (funda kabanzi)

How can I Recover Deleted Firefox (build 151.0.2 (64-bit) Browsing History in my version/edition of Windows 11 Pro, Version = 25H2, installed = 12/06/2024, OS Build = 26200.8524. Can you help me recover my Browsing History from Friday, 05/29/2026? Please.

Open 9

My bookmarks won't open in Firefox

I reinstalled Firefox and imported my bookmarks from a .json file that I made on 5/19/26. Firefox imported them but I can only open a handful of them. I can't even open… (funda kabanzi)

I reinstalled Firefox and imported my bookmarks from a .json file that I made on 5/19/26. Firefox imported them but I can only open a handful of them. I can't even open Google or Yahoo mail. One time I got a message on a page that didn't open that says "Please enable JS and disable any ad blocker." I don't know how to disable JS and Google won't open so that I can find out how to do it. I have no ad blocker running.

Please let me know how this can be fixed.

Denise

Open 9

Downloading my messages hangs up after just a few; then Thunderbird becomes unresponsive.

As of a few days ago, when I open Thunderbird, various unprecedented and unpleasant things happen. Sometimes I immediately get a message that my account is "processing,"… (funda kabanzi)

As of a few days ago, when I open Thunderbird, various unprecedented and unpleasant things happen. Sometimes I immediately get a message that my account is "processing," and that I need to wait a while before accessing messages. More annoyingly, though, often when I do start downloading new messages, it downloads a few but then freezes. (I can see how many there are, e.g. "Downloading 5 of 48 messages," but then it freezes at 5.). After another minute or so (not sure about the exact timing), Thunderbird goes into "not responding" mode, and my only option is to close the program; rinse and repeat. Sometimes I will get this message: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mail." (Let me interject with this: I have already looked in the Mozilla Support system and have found a discussion of this problem, but the solutions proposed fall into two categories: (1) things I understand, and have tried (e.g. creating an exception for Thunderbird in my AV program), but that haven't worked; and (2) things I do NOT understand and am therefore nervous about pursuing (e.g. "make sure the files system allows you write privileges" -- I don't even know what that MEANS, let alone how to fix it). I have thought, based on a few things I've read, that creating a new profile might help, but this leads me into uncharted territory, and makes me nervous. So, a plea to whoever might respond here: I am NOT a sophisticated computer user, so whatever advice you give me, feel free to dumb it down as much as possible. (I will not be insulted if you address me as though I'm an idiot; in this realm, I am.) Thanks in advance for any and all help.

Open 2 9

going round in circles with VPN

I have followed all the steps for installing the VPN in Firefox, it says successfully installed and to go to the open panel to turn it on. However the open panel never ap… (funda kabanzi)

I have followed all the steps for installing the VPN in Firefox, it says successfully installed and to go to the open panel to turn it on. However the open panel never appears, instead I get the pop up to try the VPN (see image). Have done this multiple times and am just going round in circles. I tried closing Firefox and re-opening but that made no difference. Please can anyone help?

Open

Firefox is too self-restricted in GPU memory usage

On iGPU hardware, default dedicated VRAM is usually 0.5GB and the maximum is 2GB. On my laptop Firefox only use 0.48GB(dedicated VRAM)/0.2GB(shared VRAM) when I set VRAM… (funda kabanzi)

On iGPU hardware, default dedicated VRAM is usually 0.5GB and the maximum is 2GB.

On my laptop Firefox only use 0.48GB(dedicated VRAM)/0.2GB(shared VRAM) when I set VRAM to auto(512MB) in BIOS.

The screenshot is when I set dedicated VRAM to 2GB in BIOS, and you can see the VRAM usage has increased to 1GB(dedicated)/0.5GB(shared).

It seems Firefox is restrict itself to dedicated VRAM and not fully utilize the vast amount of shared GPU memory. This makes sense on dGPU hardware but not on iGPU hardware. On iGPU hardware, the negligible amount of dedicated GPU memory exists only for compatibility to legacy programs, and Firefox should allocate all it's GPU memory from the shared GPU memory pool.

Open 1 36

Right Click menu or other menus have transparent background for no apparent reason.

the menu when i right-click is completely transparent. it only becomes opaque again when i turn on troubleshooting mode. it doesn't go back to normal outside of trouble-s… (funda kabanzi)

the menu when i right-click is completely transparent. it only becomes opaque again when i turn on troubleshooting mode. it doesn't go back to normal outside of trouble-shooting mode.

Open

How can I use about:config to get rid of favicons in my Firefox bookmark toolbar

My summary says it all. Please explain how to use about:config to stop websites from adding favicons to Firefox browser and how to delete the favicons that are there now.… (funda kabanzi)

My summary says it all. Please explain how to use about:config to stop websites from adding favicons to Firefox browser and how to delete the favicons that are there now.

Open 9

Restore Bookmarks online

Hello, I hope you're doing well. Unfortunately, my Firefox account was still signed in on my old mobile phone, which is now being used by my father. He accidentally delet… (funda kabanzi)

Hello,

I hope you're doing well. Unfortunately, my Firefox account was still signed in on my old mobile phone, which is now being used by my father. He accidentally deleted all of my bookmarks, and I have completely lost access to them. To make matters worse, I do not have any offline backup of my bookmarks.

I was wondering if there is any way for your team to restore the bookmarks associated with my account to a state from before December 31.

Thank you very much for your time and assistance.

Open

Tabs won't connect to internet after laptop wakes from sleep

I have the latest version 151.0.2 (64-bit), always update. It's terribly buggy now out of nowhere. Tabs won't connect to the internet after laptop wakes from sleep. All o… (funda kabanzi)

I have the latest version 151.0.2 (64-bit), always update. It's terribly buggy now out of nowhere. Tabs won't connect to the internet after laptop wakes from sleep. All other browsers still do. If I close FF and reopen I lose ALL my tabs even though for decades I've had it set to reopen all tabs. What's up?

Open

recent firefox update can no longer copy and paste when creating a blog post in Squarespace

recent firefox update can no longer copy and paste when creating a blog post in Squarespace, I have been using squarespace for around 15 years for my websites and I have … (funda kabanzi)

recent firefox update can no longer copy and paste when creating a blog post in Squarespace, I have been using squarespace for around 15 years for my websites and I have never seen this issue, Firefox 15.1 installed and all of a sudden when trying to create a blog post in Squarespace, when I right click a text box pop up and it no longer says paste so I can no longer copy and paste text - this is more than a little annoying, you will not be surprised to know that I am now using Chrome to create my posts, there is no issue in chrome. I am a firefox geek! how can i solve this problem, I just did another update from Firefox, the issue remains I have been using computers for 40 year so I am not a novice but software glitches, I am lost

Open 14 157

104.9.0esr 64-bit: - Profile? What profile? (Lots of email, but the Thunderbird profile is MIA...and the app itself is hiding from me!))

Have been using the 104.9.0esr 64-bit release on Windows 11 for some time now (mostly for email, involving a number of email accounts) and have been generally satisfied..… (funda kabanzi)

Have been using the 104.9.0esr 64-bit release on Windows 11 for some time now (mostly for email, involving a number of email accounts) and have been generally satisfied...

...but discovered when I started looking into switching over to the 145 default release that I have a capital-P Problem. The first thing recommended on making that change is - sensibly - to back up one's Thunderbird profile. Only as far as I can tell, I don't *have* any such file anywhere on my system. [To answer the obvious question - yes, I've got "View" set in File Explorer such that it should be showing me hidden files.]

I have drilled downward through all the USERS subdirectories on my C: drive. "Default" and "Public" have nothing at all (as one might expect). My personal subdirectory has a Mozilla directory under "Roaming", and both a Firefox and a Thunderbird directory therein, but the only things in the Thunderbird directory are an empty folder labeled "Crash Reports" and a tiny "desktop.ini" file.

There is a "Mozilla Firefox" directory under Program Files, but nothing in that hierarchy looks applicable. There is a "Mozilla Maintenance Service" directory under "Program Files (x86)", but nothing there appears relevant. There is a "Mozilla [alpahnumeric hash]" subdirectory under "Program Data", but nothing there appears relevant.

And in fact, I begin to think I have a bigger issue than I thought I did...because the more I poke at my C: drive, the less I'm seeing...to the extent that I'm not at all sure where the Thunderbird program itself (not to mention a quite large accumulation of associated email) is being kept.

Which would be nice to know if one were attempting to back up one's mail before changing program versions....

Open 2 18