Yonke imikhiqizo Community Forum

Hi, Recently Kaspersky antivirus (Premium) started picking up potential threats. It points to files in C: users\lther\appdata\roaming\thunderbird\profiles\tzldd93i.default\mail\pop3.iafrica.com\sent....

I have deleted the files in Thunderbird under sent files, but they still get picked up by Kaspersky. There is no option to delete them in Kaspersky, only to exclude or ignore. I do not want to manually delete all sent files, I cannot see the individual files in windows (win 10) anyway.

Is there a way to fix this. Kaspersky support have tried but no success.

Regards Leon

I recently tried moving the thunderbird profile folders to a different hard drive (D) as they were bloating up my boot drive (C). After unsuccessfully attempting to move them through thunderbird itself, I manually dragged them onto a different drive and attempted to import the settings via the import tool, to no avail. After restarting thunderbird, it reset itself completely and I had to log into all the emails tied to it again. It then proceeded to somehow redownload my profiles onto the original hard drive (C), but all the local files, despite being present in AppData/Roaming, are not present in thunderbird itself.

Any help recovering those local folders would be greatly appreciated.

Hello,

I have no problem playing videos from any site except for abc.com. For months now these videos just don't play. I've tried removing my ad blockers, cleared the cache & cookies. Still nothing. Until recently this was not a problem. Now I have to resort to using a different browser to watch these videos. It's only when I use FF that I have this problem.

Please help!

Thanks, Andre'a

I got an extension called BTRoblox and after installing it made most icons black and white. I uninstalled it and nothing changed, I tried changing my theme, restarting the browser, going in incognito tabs, and nothing has worked. I can't figure out for the life of me what this extension did to break Firefox.

In anticipation of exporting a subfolder to pdf I moved and renamed it, then ended up moving it back. Not sure what happened in that process but... My 98 emails are in the subfolder when I view it in TB, but when I view it in explorer there is a .msf file but no actual file with that name. Looking through, it appears some other subfolders are missing too (in some cases the file and the .msf) but all the emails are there when I view through Thunderbird. I tried repairing the folder but that didn't help, and it won't seem to compact. I deleted the foldertree.json and that didn't help.

I am looking in Users/NAME/AppData/Roaming/Thunderbird/Profiles/XXXXX/ImapMail/imap.ionos.com/FOLDER/SUBFOLDER/SUBFOLDER (this is the path with files that have today's date).

What's my next step? Thanks

Dear Mr/Ms, Can you give me one rational answer why is missing icon "Compose new message" in new version of thunderbird? The purpose of use of email app is to sent and receive emails, isn't it? Im very dissaaponted by this move. Did you ask any user when plain to improve app? My advice is to ask people who use thunderbird app.

So Microsoft sent one of those "take action or lose access to your account (btw, Thunderbird sux, use Outlook instead, nudge, nudge, wink, wink)" e-mails to me. So I've beeen jumping through an unholy amount of hoops in order to find out what I'm supposed to do in order to fix whatever it is that needs fixing. I seem to have found the answer here: https://support.microsoft.com/en-us/office/modern-authentication-methods-now-needed-to-continue-syncing-outlook-email-in-non-microsoft-email-apps-c5d65390-9676-4763-b41f-d7986499a90d. They were even "kind" enough to include specific instructions for Thunderbird. I did step 1 successfully, but unfortunately I'm stuck at step 2 because the Authetication method selector won't offer OAuth2 at all, as you can see here: https://i.postimg.cc/mrSstFtt/Captura.png.

1. What am I doing wrong? 2. How can I set my outgoing mail server to use OAuth2, then? 3. Do I need to anyway?

Hope you can give me a hand, so far this has been way more trouble than it needed to be. And after I sort it out I still need to do the same for K-9 on my phone -_-'.

My laptop using Windows7, the processor died. The hard drive is ok. I am now using Windows10 in a newer laptop. I don't know how to access all the data from the other. I don't think I did a back up. I've got both personal & business. Is there a way to retrieve my old Thunderbird info? [And just so you know, I learned my lesson about not backing up.] And thank you for any help!

Thunderbird 115.12.1 running on Windows 11 in S mode. Working fine for several months, until today my wife clicked on a particular message, then Thunderbird hung, displaying a tab with "Loading" and the path to the inbox and message, and not responding to any user actions. Killing Thunderbird and restarting results in the same situation. Thunderbird is trying to start up where it was when it was killed. It appears that something in the message causes this problem. I have tried the following:

• Tried to clear the startup cache, which I am able to access by bringing up the "Write new message" window. However this action starts the main Thunderbird window, which immediately hangs. Also tried starting in Troubleshooting mode, with the same result.

• I tried to navigate to the Inbox in Explorer, hoping to delete the offending message. But under AppData/Roaming, I saw only two folders (Adobe and Microsoft), but no Thunderbird folder. I made sure to unhide hidden files in the Roaming folder, but it did not help. I also tried this as the user (me) who set up the system and is presumably more privileged but that did not help. I am not knowledgeable enough about Windows 11 security to know how to overcome this. It seems like some kind of super-hiding that only Thunderbird can get through ??

I can try deinstalling and reinstalling Thunderbird but would like to get some thoughts on this before I go that route.

Thanks

The browser itself works in 120 Hz, but if you open any page, the phone switches to 60 hz. However, if you open, for example, the keyboard, 120 Hz is enabled again. This makes using Firefox uncomfortable. I have attached screenshots that show my problem.

Hello, Is it safe to delete this trash file? C:\Users\(user)\AppData\Roaming\Thunderbird\Profiles\8man8wy0.default\Mail\pop.secureserver-1.net\trash//

It is simply named 'trash' and has no file type (file type just says 'file'), and is for a mail server I don't use anymore (pop.sercureserver). It also says it hasn't been modified in four years.

The reason I want to delete it is because Kaspersky antivirus detected four dangerous objects there that it can't resolve or delete and won't let me quarantine. Strangely, they're all from 2016.

I already tried manually looking for the emails in Thunderbird, permanently deleted trash emails, and compacted folders, but even after that and restarting the computer several times Kaspersky still finds them. Unfortunately, because of the ban on Kaspersky in the USA, I can't post to their message boards to ask for help.

So, is it safe to delete the file 'trash?' And would I need to delete Trash.msf and/or the folder Trash.sbd also?

Any assistance would be much appreciated, thank you.

I am running Thunderbird on OS Ventura 13.6.7 on a Macbook Pro. I have used Thunderbird for years to access my Yahoo email account, but today (again after having problems a year or two ago) I keep getting a window popup asking me to login. However it does not ask for a password and when I click on next it gives me an error saying I have to enable cookies on my browser (they are enabled). I can login online but I would much rather continue to use Thunderbird as I have a number of other email accounts as well. I read about others here with similar problems but don't know of any anti-virus in my Mac. Here is a screenshot of the error message.

I have used "All mail" option in Search Messages window to search and store in a local folder emails which were: - received recently and are unread - received in the past 7 days - sent in the past 7 days

Since yesterday (2024-07-17), the local folder (and subfolder) for them emails received (both unread and within 7 days) has disappeared. The one for sent is still there.

Most importantly, there is no option "All mail" in the Search Messages windows.

For the steps I have already tried, I have multiple email accounts within I need to search. And Global Search is activated. I have TB 1 profile. I have deleted the global-messages-db.sqlite and re-created it.

Thank you in advance for your help

I uninstalled Kaspersky, but when I try to access gmail through firefox, it shows that it is still trying to connect through some kaspersky address, ff.kis.v2.scr.kaspersky-labs.com, and it never loads. Kaspersky is no longer listed under my extensions, and I am not sure how to get this resolved so that I can access gmail again. Please help!

Microsoft has sent instructions to change from Normal Password to OAuth2 in my Thunderbird settings. I have successfully done this in the Account Server Settings but when I go to the Outgoing Server settings the option to choose OAuth2 instead of Normal Password does not appear. HELP!

Thunderbird had been working perfectly for years under Mac OSX 10.13.6 (High Sierra) until this morning. Now attempts to start it result in an error message "You can't use this version of the application 'Thunderbird_78_10_0.app' with this version of MacOS. You have MacOS 10.13.6. The application requires MacOS 10.15 or later." The app shows a modified date of July 12, 2024, i.e., this morning and a size of 434.7MB. Perhaps it auto updated itself without checking that the update was compatible with the environment? Any suggestions about how to reverse that update or otherwise fix the problem would be appreciated!!! Garth Fletcher