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Profiles Directory in Windows 11 points to the "wrong" location

I installed the Firefox browser (version 113.0.2 (64-bit)) onto a new PC running Windows 11. When attempting to clean up the Firefox cache with another utility, I noticed… (funda kabanzi)

I installed the Firefox browser (version 113.0.2 (64-bit)) onto a new PC running Windows 11. When attempting to clean up the Firefox cache with another utility, I noticed that the amount of space recovered was much smaller than expected. When I tried to check my profile using the Troubleshooting Information page (to open the folder) I received a message that the location was not available. I double checked with Windows Explorer and this was the case. Searching for "cache2" in Explorer located the folder/directory in a different location.

The Firefox Profile Folder should be in this location, according to Firefox's Troubleshooting Information page (anonymized information in square brackets):

C:\Users\[username]\AppData\Roaming\Mozilla\Firefox\Profiles\[character string 1].[profile name]

The best I can tell, the actual Profile Folder created in Windows 11 is located here:

C:\Users\[username]\AppData\Local\Packages\Mozilla.Firefox_[character string 2]\LocalCache\Roaming\Mozilla\Firefox\Profiles\[character string 1].[profile name]

The cache folder for the profile is located here:

C:\Users\[username]\AppData\Local\Packages\Mozilla.Firefox_[character string 2]\LocalCache\Local\Mozilla\Firefox\Profiles\[character string 1].[profile name]\cache2\entries

I am not sure if this situation is unique to me, or if this is a common occurrence with Windows 11.

The use of the Packages folder may be the result of installing an application that is not fully "Windows 11-native" or it may just be the new way Windows deals with some applications. I am not sure if the data in character string 2 is consistent, or if it is a unique string created by Windows when Firefox was installed.

If I go to the Settings and clear data, the folder that is a sub-folder of Packages is cleared, so Firefox "knows" where the data is, but the Troubleshooting Information page is confused.

If this is a common occurrence, a tweak to this page in a future release would be helpful. If it is a rare occurrence, a help article may be, well, helpful.

Thanks.

Asked by Irgendjemand 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Trojan script detected in Firefox folder

Hello, Microsoft Defender did a scan tonight and apparently detected a trojan script, located in the folders for Firefox extensions for both profiles I use on my computer… (funda kabanzi)

Hello, Microsoft Defender did a scan tonight and apparently detected a trojan script, located in the folders for Firefox extensions for both profiles I use on my computer

Trojan description: Trojan:Script/Wacatac.B!ml

Files: C:\Users\[user]\AppData\Roaming\Mozilla\Firefox\Profiles\[default profile]\extensions\langpack-fr@firefox.mozilla.org.xpi C:\Users\[user]\AppData\Roaming\Mozilla\Firefox\Profiles\[second profile]\extensions\langpack-fr@firefox.mozilla.org.xpi

This scan happened at 9pm, and a previous scan at 6pm didn't show anything. When it detected the script, MS Defender contained it and apparently deleted it when it asked me to restart the computer, I then did a full offline scan and nothing else showed up, same with a full scan with the free version of Malwarebytes. I didn't do anything unusual between 6pm and 9pm, so I'd like to know if there's a way to determine whether that script was an actual threat (instead of a false alarm)? If so, any way to know how long it has been on my computer? Any further risks to take into consideration? Other steps to follow? Thanks for the help

Asked by kiw17 1 unyaka odlule

Answered by James (On Vacation) 1 unyaka odlule

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please help facebook use

Dear Admin, I losing my phone . My Phone is using :someone.And then,this person is using my facebook account. I forget my facebook passward and I don't have my phone… (funda kabanzi)

Dear Admin, I losing my phone . My Phone is using :someone.And then,this person is using my facebook account. I forget my facebook passward and I don't have my phone number. And I don't  forget my mail passward.. So I can't receive passward reset code because I can't access sms phone and mail account.Please return my facebook account. I am felling  sad for my account. I sent a photo ID is my Facebok ID card for myanmar. My full name is Yoon Mi Mi Han My First name is Yoon My Middle name is Mi Mi My Last name is Han Birthday - [removed] Location - Myanmar Please confirm my issuces. My facebook account name and birthday are using real according to my student idenity card from myanmar. This account is very important for my life. Please return my facebook account plz. I want to login my facebook account. Please help me Yoon Mi Mi Han old facebook account i use give.Thanks master.

Asked by kukupost.ygn 1 unyaka odlule

Answered by kukupost.ygn 1 unyaka odlule

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oath2 not available as option for smtp authentication

I'm unable to send from gmail in thunderbird. Any help resolving this issue will be much appreciated. I can receive from gmail in thunderbird just fine. I can send fro… (funda kabanzi)

I'm unable to send from gmail in thunderbird. Any help resolving this issue will be much appreciated. I can receive from gmail in thunderbird just fine. I can send from mail.google.com in a browser with no problem. I am unable to set the smtp authentication method to oauth2 in thunderbird. I think this might be part of the problem. Oath2 isn't in the drop-down menu. I'm using POP and am not interested in switching to IMAP. I've attached a screenshot of the smtp settings and the authentication drop-down. I've also attached the Application Basics and Mail and News Accounts sections from the thunderbird troubleshooting info.

Asked by mbabcock66 1 unyaka odlule

Answered by Stans 1 unyaka odlule

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GPO Settings for AutoFill Address and Credit Cards

We downloaded the GPO Templates for AD and looking to customize Firefox. We would like to disable Forms and Autofill: Autofill addresses Autofill credit cards Also wou… (funda kabanzi)

We downloaded the GPO Templates for AD and looking to customize Firefox.

We would like to disable Forms and Autofill: Autofill addresses Autofill credit cards

Also would like to lock down so they can't reenable if possible.

We would like to do this all through GPOs if possible. I found these in the about:config: extensions.formautofill.addresses.enabled extensions.formautofill.creditCards.enabled

But again want to do through the GPO. Is this possible?

Side note while working on GPOs, I set Exceptions for the popup blocker and they are not showing up in the browser. I also filled out to remove Search Engines but they all still appear in the browsers. These two GPO settings don't appear to be working.

Asked by Joshua_Calais 1 unyaka odlule

Answered by Mike Kaply 1 unyaka odlule

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Firefox adblocking by default

Hi Firefox Team, I think it is time for firefox to provide adblock as a default functionality or a feature where user can enable or disable. I see brave browser has that… (funda kabanzi)

Hi Firefox Team,

I think it is time for firefox to provide adblock as a default functionality or a feature where user can enable or disable. I see brave browser has that functionality by default. why doesn't firefox offer this aspart of it. Instead of I installing additional application or extension to block ads.

Could you please consider this in the next release?

Thanks,

Asked by Uday Kumar 1 unyaka odlule

Answered by Paul 1 unyaka odlule

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Thunderbird does not display SMTP password dialog during email sending when no password is available

Version: 102.12.0 FYI, the buttons / options that i refer to might be named slightly differently, as i'm using dutch language for my interface. Summary The enter pass… (funda kabanzi)

Version: 102.12.0

FYI, the buttons / options that i refer to might be named slightly differently, as i'm using dutch language for my interface.

Summary The enter password dialog is not showing up when sending an email over SMTP, when the password previously was added to the password manager, but has been deleted since.

What happend

  1. I've had a working account to an IMAP and SMTP server (both same subdomain, same password, diffrent ports).
  2. the password was stored in the password manager.
  3. the subdomain and port of the SMTP server needed to change, and i update the subdomain and port in account settings > outgoing server (SMTP) > Edit SMTP server. The new subdomain for SMTP was not known yet by the password manager.
  4. on sending the next email through SMTP, i was prompted for the new password, with the "store in password manager" checkbox unchecked.
  5. I entered the wrong password (LDAP instead of email) and checked "store in password manager", then continued the email send process.
  6. this led to an error sending the email.
  7. I checked online how to change the password and found https://smallbusiness.chron.com/reset-password-thunderbird-48064.html , which advised me to delete the password from the password manager.
  8. I deleted the password, closed the password manager dialog and restarted thunderbird as per the previous link.
  9. I pressed get messages without getting prompted for the SMTP server password, which is expected as the IMAP is still using the old subdomain with the stored password.
  10. when re-sending the email that i have in my draft / concept folder, i was not prompted to enter the password for the new SMTP subdomain, even though i removed it from the password manager.
  11. sending timed out with error about failed to send the email, because connecting to the outgoing SMTP server failed. with the added hint that perhaps the server is not available or refusing SMTP connections. However, the connection does not have a password to connect with stored, and other people are able to connect to the new SMTP subdomain and send emails.

What have i tried

  • Troubleshooting Mode
  • Clear startup cache
  • restart thunderbird
  • reboot laptop

I've checked https://support.mozilla.org/eu/questions/1245702, but this did not help my situation and can't find anything else that matches my issue.

Can you please help me with how I can either manually add the password for the subdomain (the subdomain is no longer in the password manager), or trigger the SMTP add password dialog?

Asked by estolman 1 unyaka odlule

Answered by david 1 unyaka odlule

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secure connection failed for Bing dot com

I seem to be unable to suddenly access Bing.com for some reason. I'm getting a Secure Connection Failed error. I thought it was a simple downtime but it isn't. I'm also n… (funda kabanzi)

I seem to be unable to suddenly access Bing.com for some reason. I'm getting a Secure Connection Failed error. I thought it was a simple downtime but it isn't. I'm also not seeing a security certificate. Check down detectors and its just me. So what gives? It was fine yesterday. I pretty much checked everything. no proxy's or anything.

This is driving me crazy and also interrupting my work.

Asked by Leorick 1 unyaka odlule

Answered by Leorick 1 unyaka odlule

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Auto-fill for other countries

Hi there! I am a long time Chrome user and decided to try Mozilla Firefox. I loved it and after a bit of tweaking, I run into a problem I can't deal with myself. In Chro… (funda kabanzi)

Hi there! I am a long time Chrome user and decided to try Mozilla Firefox. I loved it and after a bit of tweaking, I run into a problem I can't deal with myself. In Chrome I loved auto fill options every time I needed the option for my home address, email address or credit card. In Firefox I just can't do it. The option is only available for Canada or SUA. Is there any way I can make it work? Of course, I looked for some add-ons and actually found several, but given the fact that auto-fill in my case deals with personal and sensitive data, I need a safer method. Is there any? Thank you!

Asked by DF 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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DigiNotar Root CA listed in about:certificate

I opened about:certificate to make sure my local O/S certs were in order and noticed the Servers tab and after opening it saw that DigiNotar Root CA was the one and only … (funda kabanzi)

I opened about:certificate to make sure my local O/S certs were in order and noticed the Servers tab and after opening it saw that DigiNotar Root CA was the one and only entry. I know all about the DigiNotar fiasco and how their root cert was left enabled after the NL government took over in order to prevent a bunch more problems. However, I don't understand why that cert is listed in my Servers tab and why it isn't anywhere in my Settings -> Certificates options window. I have used a couple self-signed certs in the past for localhost web server stuff where I got tired of the SSL warning over HTTP on my local domain, but otherwise only have my PGP key and haven't messed with anything otherwise. Should I be worried? This thing happened several years ago and the Root Cert I have is listed as expiring in about a year and a half.

Running Windows 11 Pro and Firefox 114.0.1 (64-bit)

Asked by terriblenihilist 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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Disabling https mode

Despite trying to disable https mode, Firefox will not allow ordinary http sites to load. Consequently I can't access most of the Australian Bureau of Meteorology (bom.go… (funda kabanzi)

Despite trying to disable https mode, Firefox will not allow ordinary http sites to load. Consequently I can't access most of the Australian Bureau of Meteorology (bom.gov.au) pages or any other websites that don't use the extra 's' but are still secure. Mozilla suggested switching from Strict back to Standard but I still can't access ordinary http sites. Can anyone help, please?

Asked by ronaylon 1 unyaka odlule

Answered by ronaylon 1 unyaka odlule

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How to allow clipboard access, for a specific website?

Hello. I can't copy and paste in Figma in Firefox whatsoever, both plain text and images. Tried doing it in Vivaldi and that browser showed a dialog prompt asking whethe… (funda kabanzi)

Hello. I can't copy and paste in Figma in Firefox whatsoever, both plain text and images. Tried doing it in Vivaldi and that browser showed a dialog prompt asking whether or not I want to allow the page to access the clipboard. I granted the permission and it's working there now. Can I do the same in Firefox somehow?

Firefox 114.0.1 on Windows

Asked by TarkBike 1 unyaka odlule

Answered by Terry 1 unyaka odlule

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Managed by organisation - no Mozilla policy

I recently noticed that in the settings it says "Your browser is being managed by your organisation". The certificate "ImportEnterpriseRoots" seems to be affected. I hav… (funda kabanzi)

I recently noticed that in the settings it says "Your browser is being managed by your organisation". The certificate "ImportEnterpriseRoots" seems to be affected. I have seen guides saying to delete a registry key but I do not have a Mozilla folder in my policies.

It is worth noting I do run two anti virus software. Kaspersky total security and gridinsoft anti malware. Just wondering if there is a way to permanently remove this or if its just a side affect of my anti virus software.

Thanks

Asked by ETERNALVOID 1 unyaka odlule

Answered by TyDraniu 1 unyaka odlule

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real solution to retrieve the saved login password from completely uninstalled firefox

Hi, I completely uninstalled the firefox and re installed the latest version. The problem is that I have lost all the passwords and email addresses. how do i retrieve th… (funda kabanzi)

Hi, I completely uninstalled the firefox and re installed the latest version. The problem is that I have lost all the passwords and email addresses. how do i retrieve this information Some experts suggested to use recuva. I have tried . But how do I use recuva to retrieve the password. Please explain in detall. If it is saved in pc, please give me instructions how to retrieve. Could I opt for system restore to have the previous firefox with all the passwords. how do I select the profile in roaming folder, appdata roaming folder to copy the same to my newly installed firefox. Please give the real solution for this urgently ,as i have to login to finish web work

Asked by jrj 1 unyaka odlule

Answered by cor-el 1 unyaka odlule

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"Your Browser Is Being Managed By Your Organization" suddenly appeared in my Firefox 114 settings page

I've looked into this situation, and none of the solutions submitted online work. I went to about:preferences, and set "security.certerrors.mitm.auto_enable_enterprise_r… (funda kabanzi)

I've looked into this situation, and none of the solutions submitted online work.

I went to about:preferences, and set "security.certerrors.mitm.auto_enable_enterprise_roots" to false, but "security.enterprise_roots.enabled" is set to true and locked; I can't change it.

First of all, I am not using Avast, AVG, Kapersky, etc. antivirus; I'm using Win 10's built-in security suite, so it's not my antivirus causing it.

To double check that, I opened the Registry and went to " HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Mozilla\Firefox\" and "HKEY_CURRENT_USER\SOFTWARE\Policies\Mozilla\Firefox\", looking for a Mozilla\Firefox\Polices key, and neither one had any Mozilla keys.

I even checked the Autoconfig settings, and found no settings in the JS file that had anything to do with Enterpise Roots (I renamed the file temporarily to disable it), but I still can't disable security.enterprise_roots.enabled

I have no "Organization"; I'm an independent home user, so needless to say I'm concerned that Firefox is suddenly saying some organization is controlling my Firefox.

Win 10 Home Ver. 22H2 OS Build: 19045.3086 Windows Feature Experience Pack 1000.19041.1000.0

Antivirus/Firewall: Windows 10 Security

Firefox: 114.0.2 (64 bit)

Asked by Bobby 1 unyaka odlule

Answered by Bobby 1 unyaka odlule

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Earthlink is changing its encryption software to TLS 1.2 and telling customers to make sure it is supported by their email client. How do I do this?

The lady at Earthlink said that in order to support the new encryption technology something (I didn't catch what) at Thunderbird had to be 23 and above. Where do I find… (funda kabanzi)

The lady at Earthlink said that in order to support the new encryption technology something (I didn't catch what) at Thunderbird had to be 23 and above. Where do I find that information?

Asked by emcooley 1 unyaka odlule

Answered by david 1 unyaka odlule

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Pop-Up Notifications

I like the Firefox notification at the top of the browser that says "Firefox prevented this site from opening a pop-up window." However, I recently accidentally clicked "… (funda kabanzi)

I like the Firefox notification at the top of the browser that says "Firefox prevented this site from opening a pop-up window." However, I recently accidentally clicked "Don't show this message when pop-ups are blocked."

I can't find any way to *undo* this choice. How can I get this notification to start appearing again whenever Firefox blocks a pop-up? I feel like this should be an easy checkbox somewhere, but I can't seem to find it.

Asked by roadrunner210 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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Firefox refuses to connect to my NAS admin page

I have a (quite old) Iomega 2 NAS in my local network. I have to connect to the admin page to change some settings, but FF responds with SSL_ERROR_UNSUPPORTED_VERSION, wi… (funda kabanzi)

I have a (quite old) Iomega 2 NAS in my local network. I have to connect to the admin page to change some settings, but FF responds with SSL_ERROR_UNSUPPORTED_VERSION, with no option to bypass.

It's my own NAS, in my own local network. How can I bypass this (in this case stupid) restriction? I know it's safe, I know no harm can be done, still I can't get to this page.

Asked by avdwollenberg 1 unyaka odlule

Answered by jscher2000 - Support Volunteer 1 unyaka odlule

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Security Certification and Port 2080

Hello, Recently, I started getting "Add Security Exception" on two computers accessing the same email account CALDAV calendar and contacts. The location shown is "mail… (funda kabanzi)

Hello,

Recently, I started getting "Add Security Exception" on two computers accessing the same email account CALDAV calendar and contacts. The location shown is "mail.purplepapyrus.com:2080" and cites an outdated certificate. If you remove the port :2080 and request to get the certificate, it finds an up to date certification. It will not add an exception either through this window, or via the certificate manager. I have removed all CALDAV calendar and contacts from Thunderbird, removed the old certificate via the manager, and yet it comes back the next time I start Thunderbird. I have completely removed Thunderbird on the one the computers and reinstalled. Still happening. Oh, I should point out I am still sending and receiving emails, just the calendar and contacts that are not syncing/working.

Perplexed!

Pierre

Asked by pierre40 1 unyaka odlule

Answered by pierre40 1 unyaka odlule

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*.megamailservers.com

Are they a legit. service (or a hacker)? Sectigo RSA Domain Validation Secure Server CA The image below shows my domain, but I never got this warning before. Has it bee… (funda kabanzi)

Are they a legit. service (or a hacker)?

Sectigo RSA Domain Validation Secure Server CA

The image below shows my domain, but I never got this warning before. Has it been hacked?

What should I do?

Thanks for your help

Richard P.S. I sometimes receive e-mails from my own address, that I have not sent...

Asked by richard_johnson 1 unyaka odlule

Answered by Toad-Hall 1 unyaka odlule