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  • Okugcinwe kunqolobane

Unable to access router or NAS

I have a Dell Lattitude E5570 running Windows 64 Professional. I use Firefox to connect to the web. Recently I had fibre broadband fitted to the house by BT and with it a… (funda kabanzi)

I have a Dell Lattitude E5570 running Windows 64 Professional. I use Firefox to connect to the web. Recently I had fibre broadband fitted to the house by BT and with it a BT Smart Hub 2.

On initial setup everything was fine, my QNAP NAS was picked up and I could access it and I could access the BT Hub. However, after only a couple of days I can no longer access the BT Hub using the IP address or my NAS. Firefox simply says 'Unable to connect to server' whenever I put in the IP address. For the NAS I get a message saying 'cannot connect to device, check that the device and your computer are on the same subnet'.

My iPhone however, which is also connected to the internet via my BT hub can access both my NAS and BT Smart Hub 2 .

Strange thing is Firefox would never connect to my Asus router before either. I've even tried connecting my computer directly to both the BT router and the NAS with an ethernet cable but still no joy.

I have checked my windows firewall and Firefox is on there as an allowed app. I have no trouble connecting to any other website via Firefox just my BT router and my NAS. I have removed Firefox and re-installed it as advised but still no joy.

When accessing the NAS via my iPhone on the BT app it says the NAS is connected to my wi-fi as are my Hive, Sonos, Amazon Firestick and laptop.

I have no idea what the 'subnet' message means not knowing what that is or where to look to see if this is the issue. Oh, and I have tried accessing the BT Hub and the NAS using Chrome, Microsoft Edge and Internet Explorer but to no avail.

Any help would be appreciated.

Thanks

Paul.

Asked by Pompeyexile 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 2 iminyaka edlule

  • Okugcinwe kunqolobane

Firefox bookmarks

Hi, When I turned on my computer this morning, my bookmarks were not there. I've tried the steps laid out by Firefox, but no success. I tried another browser, Safari, whi… (funda kabanzi)

Hi, When I turned on my computer this morning, my bookmarks were not there. I've tried the steps laid out by Firefox, but no success. I tried another browser, Safari, which I seldom use, and Safari bookmarks were still there. I have many different bookmarks in Firefox so I'd rather not switch over to Safari unless absolutely necessary. Nothing else is missing, so I doubt if I've been hacked. I did check a bank account, which was fine. I'm not a high profile person, so I doubt if I've been targeted. And I see the pic of the lock closed in the URL bar constantly. Any thoughts on this would be appreciated. I'm on Mac OS 10.15.5 (Catalina) Firefox 78.0.1 (64bit) Thanks, JJ

Asked by jjns803 2 iminyaka edlule

Last reply by the-edmeister 2 iminyaka edlule

  • Okugcinwe kunqolobane

Close Other Tabs is now harder to find

The latest update placed Close Tabs to the Right and Close Other Tabs in a submenu. To me this is a confusing change as I now need more clicks to achieve the same thing. … (funda kabanzi)

The latest update placed Close Tabs to the Right and Close Other Tabs in a submenu. To me this is a confusing change as I now need more clicks to achieve the same thing.

Also I feel that the context menus are too crowded in Firefox. I suggest a padding between the items.

Asked by alex145 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

How to disable opening new window

Hi, I am extremely annoyed that new browser windows open up when I'm using a gaming mouse with a lot of buttons. I have lost the history of my main window many times as a… (funda kabanzi)

Hi, I am extremely annoyed that new browser windows open up when I'm using a gaming mouse with a lot of buttons. I have lost the history of my main window many times as another window opened up with one url. I have no idea of how this happens, but I would love it if the options could include disabling new windows. If I want a new window I can click on the Firefox button, I do not need nor want some mouse click combo to open a new windows. This has become so annoying that I cannot use Firefox.

Please include a 'disable new window' control under options.

Asked by woll 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 2 iminyaka edlule

  • Okugcinwe kunqolobane

Everytime I sign in to Mozilla Firefox, I get asked "Do you want to allow this app to make changes to your devices" the app is C:programfiles\Mozilla firefox/firefox.exe

Tell me how to eliminate the question in subject from being asked everytime I sign in to the Mozills Fitere Fox browser. It requires me to click "Yes". It's annoying and… (funda kabanzi)

Tell me how to eliminate the question in subject from being asked everytime I sign in to the Mozills Fitere Fox browser. It requires me to click "Yes". It's annoying and was not need in the past.

Asked by gfitzgerald7 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

FAILING TO RESTORE PREVIOUS SESSION AFTER PC POWER ACCIDENTALLY DISCONECTED AND SWITCHED OFF

Today my PC switched off after an accidental power disconnection. Previously if such an event would happen, upon restart Firefox would ask if I want to restore previous s… (funda kabanzi)

Today my PC switched off after an accidental power disconnection. Previously if such an event would happen, upon restart Firefox would ask if I want to restore previous session after "a crash" (also showing a sad bear icon) and i would restore my previous session successfully. Alternatively, I would manually press the "restore previous browsing session" button in the menu (if not prompted automatically to do so upon starting Firefox). However, today, after the disconnection, when I tried starting Firefox, it first ran some update before opening up and didn't give me the window asking if I want to restore previous browsing session. The button for restoring previous browsing session manually in the menu was also greyed out. Somehow the option/preference to restore previous session seems to have been unselected (but not by me!)... I have already tried working with some solutions I found through Google searches about this problem and posted on this forum (including working with previous.js - a file which I can not find) but I haven't been successful though I am not sure if I was getting everything stated right. In the sessionstore-backup folder I could only find recovery.js and recovery.bak files only, nothing else, despite folder settings being set to show hidden files. I must note though that my browsing history is still there, and again, having already opened my Firefox once, I have not closed it again so it's still running on the first instance (currently on the latest version of Firefox) after the crash/restart/update/failed-restore-of-previous-browsing-session...I hope that's hopeful :(

Please help, I had critical stuff I was working on through multiple tabs over the past "few months" and it would be a nightmare to try and comb through the history to restore it piece by piece considering that it shows even the stuff I had closed and was no longer working with...restoring the session would greatly help  :(

Asked by troymargetsy 2 iminyaka edlule

Last reply by jscher2000 - Support Volunteer 2 iminyaka edlule

  • Okugcinwe kunqolobane

I am using the latest firefox (recently updated) on windows 7

When I try to login into www.myverizon.com, after entering user Id and password, the sign in button does NOT activate. It remains "grayed out" and inactive. Neither cli… (funda kabanzi)

When I try to login into www.myverizon.com, after entering user Id and password, the sign in button does NOT activate. It remains "grayed out" and inactive. Neither clicking on the buton, nor pressing the "Enter" key will send the ID and password for verification or denial. However it works fine on another browser. Please advise.

Thank you, Ovide Rajotte

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Asked by justovide 2 iminyaka edlule

Last reply by FredMcD 2 iminyaka edlule

  • Okugcinwe kunqolobane

Disappearing Bookmarks

A couple of months back, and entire bookmark folder suddenly disappeared. I assumed that I had inadvertently done something to cause this, though it had never happened b… (funda kabanzi)

A couple of months back, and entire bookmark folder suddenly disappeared. I assumed that I had inadvertently done something to cause this, though it had never happened before. Today, not only is another folder gone missing, several others have as well. I am using Windows 10 Pro, Version 1909, Build 18363.900. I recently switched to Firefox from Chrome for security issues, but unless I can figure out what is happening here, I am going to switch back. Any ideas?

Asked by bswicker 2 iminyaka edlule

Last reply by FredMcD 2 iminyaka edlule

  • Okugcinwe kunqolobane

How do I change the name of a file I am going to download ... before I download it ???

I have just had to reload FIREFOX ... loosing both my history/web addresses ... and it would appear also an automatic prompt before downloading a file! Some files for dow… (funda kabanzi)

I have just had to reload FIREFOX ... loosing both my history/web addresses ... and it would appear also an automatic prompt before downloading a file!

Some files for downloading do not have clearly written titles ... Gzil_56565 for instance.

So when I clicked the file for downloading, the system would check if I still wanted to download the file with a pop-up ... in which I could type over the file's title with something more befitting ... like GODZILLA fights BAMBI.

At the moment ... the files load with their odd titles ... and I am wasting time having to review them and rename!

Many thanks

Jon (UK)

Asked by chesham 2 iminyaka edlule

Last reply by cor-el 2 iminyaka edlule

  • Okugcinwe kunqolobane

Login information is deleted everytime I close firefox

Firefox is no longer remembering my logins. I had 100s out there. Started yesterday. I tried the login.json file and that did nothing. I tried db4 but I only have one… (funda kabanzi)

Firefox is no longer remembering my logins. I had 100s out there. Started yesterday. I tried the login.json file and that did nothing. I tried db4 but I only have one copy of that file. I tried to synch with my phone, which seems to have some of the logins and it will not synch. My files are not marked to read only and I cannot find any setting that may have been tripped to prevent logins from saving. Any other ideas? Thank you.

Asked by krygel 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Nonresponsive new tabs

Hello! I am enjoying Firefox and want to stick with it. I've had no problems until recently, but lately I've noticed that when I open a new tab, and enter either a search… (funda kabanzi)

Hello!

I am enjoying Firefox and want to stick with it. I've had no problems until recently, but lately I've noticed that when I open a new tab, and enter either a search term or a web address in the search/address bar and hit Enter, about 1/4 to 1/3rd of the time, that tab will not respond to that input.

I hit enter, and the tab goes white. The loading bar will get to exactly halfway across the screen, and stop. Or there will be no progress bar, just the little "loading" animation on the tab header. Then it'll do nothing. If I open another new tab and give it the exact same input, often it'll load the requested page immediately.

I've tried running the browser in safe mode to eliminate my (few) extensions, but I can get the same behaviour.

This is getting annoying enough that I've come here and written this post. If anyone can help, I'd be really grateful.

Cheers,

- Ed

Asked by EdGrip 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

Microsoft Edge pop-ups

Hello, I've been using Firefox as my browser choice for ten years now and just recently whenever I click on the Firefox site I get this banner at the top of my screen wit… (funda kabanzi)

Hello, I've been using Firefox as my browser choice for ten years now and just recently whenever I click on the Firefox site I get this banner at the top of my screen with an annoying Microsoft Edge pop-up multiple times when I'm using the Firefox browser. Can anyone tell me how i can stop these annoying pop-ups? Thank you for your help.

Asked by doughosie1 1 unyaka odlule

Last reply by jscher2000 - Support Volunteer 1 unyaka odlule

  • Okugcinwe kunqolobane

Changing profile

[Firefox won't accept my master password] From Firefox Help I was told I could try another profile if I had one. Beside the Default Profile I have one in Root Directory… (funda kabanzi)

[Firefox won't accept my master password] From Firefox Help I was told I could try another profile if I had one. Beside the Default Profile I have one in Root Directory and one in Local Directory. Instructions say to use one by clicking LAUNCH PROFILE IN NEW BROWSER. That command does not appear anywhere. ???? IF I could find that command, where could I find the command SET AS DEFAULT PROFILE?

Asked by jhomer4591 2 iminyaka edlule

Last reply by cor-el 1 unyaka odlule

  • Okugcinwe kunqolobane

If I use autoplay, Firefox crashes, I shut autoplay off and can't play any video clips on any sites...CATCH22

I have auto update and installation checked. I have very few sites where ABP allows ads. I have Bitdefender for antivirus. I have reset Firefox at least 5 times this past… (funda kabanzi)

I have auto update and installation checked. I have very few sites where ABP allows ads. I have Bitdefender for antivirus. I have reset Firefox at least 5 times this past 6 weeks. This has gotten old. I have tried starting without the Add-ons, but what's the sense of having Add-ons available then? If I try to use Firefox with the autoplay feature for videos on sites like NFL.com or NASCAR.com, Firefox will in short time crash (Firefox is not responding), ..usually when I have more than 2 tabs open, but has done it with a singular tab open. As a matter of fact, it will sometimes crash before loading the page. If I use FIrefox with autoplay disabled, I can't even prompt the video to play. It doesn't even show up in the play section when prompted. So what's the sense of that? After resetting Firefox, I fail to understand why in the most viewed panel, why my most viewed aren't there after each reset? Also, why doesn't it populate my most viewed consistently? That being, if I go to the same sites all the time, why don't they show as most viewed? I get sites showing up I've only been to once in a month, instead of multiple times in a day. My final thing...why does Edge keep prompting me to install it while using Firefox? I have Edge already installed when Firefox crashes and it has a fresh install from just 2 weeks ago. But I still get these annoying notifications. I know this is long, but this is what happens when you try diligently to do as the instructions show in the Help section multiple times...only to come to the same conclusion. Can someone please help?

Asked by Highhorse 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Flickering screen

Hi. Every time I enter my website on Firefox it flickers. Is there any way to fix this problem. I am not talking about changing background color in browser settings. I am… (funda kabanzi)

Hi. Every time I enter my website on Firefox it flickers. Is there any way to fix this problem. I am not talking about changing background color in browser settings. I am talking about more global resolution so other people who visit my site won't see those white flashes each time they navigate my website.

Asked by awronka21 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Downloading files and programs.

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I fin… (funda kabanzi)

Every time I download something whether its a program or file, Firefox would completely freeze for a few seconds and then go back to normal and resume the download. I find it very irritating, especially when I am trying to do something else on a different tab whether its working on school work or just watching a video. Is there a fix for this or will this be fixed in an upcoming update?

Asked by razerhoff 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Dysfunctional tabes in Firefox

When I create a tab by clicking on a link, normally the tab will open to that link after a small delay. But some tabs just sit there, seemingly dead to the world. I've … (funda kabanzi)

When I create a tab by clicking on a link, normally the tab will open to that link after a small delay. But some tabs just sit there, seemingly dead to the world. I've tried refreshing by hitting enter, or when possible (which it usually isn't) the refresh button on the taskbar, but nothing happens.

If I create a new tab, and cut and paste the link from the old one to the new one, usually the new one will open right away (after the usual delay). Meanwhile, the old one just sits there.

This has happened before (in much earlier versions of Firefox) in a small percentage of cases, but it is now happening with some frequency. I am currently using version 78.0.1 (64-bit).

Asked by jsg11 1 unyaka odlule

Last reply by the-edmeister 1 unyaka odlule

  • Okugcinwe kunqolobane

Firefox desktop redirects bank sites to login

The Firefox browser on Windows desktop 100% redirects to an isolated and unusable bank login page. No other browser does this. Firefox Android does not do this. I tried c… (funda kabanzi)

The Firefox browser on Windows desktop 100% redirects to an isolated and unusable bank login page. No other browser does this. Firefox Android does not do this. I tried clearing cookies / cache, disabled all extensions, safe mode without success. This is very frustrating when trying to use and support Firefox over Brave which never has these issues. In both cases below, the initial site nearly fully loads then redirects. Malware not an issue given very tight PC security and new install of Firefox.

Chase.com -> https://secure03a.chase.com/web/auth/logonbox?lang=en&fromOrigin=https%3A%2F%2Fwww.chase.com#/logonbox/index/index

schwab.com -> https://lms.schwab.com/Login?clientId=schwab-prospect&startInSetId=1&redirectUri=https://client.schwab.com/login/signon/authcodehandler.ashx&enableappd=false

Both of the redirects contain only the login forms of the main page (eg "Login ID", "Password", "Login" button)

Asked by mayorjc 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule