The STAT command did not succeed. Error getting message number and sizes. Mail server outlook.office365.com responded: Server Unavailable. 21

I have no idea how to decode the error message, let alone fix the problem. suddenly i can't download messages from Outlook to TBird (version 115*). I updated to MS's Mode… (funda kabanzi)

I have no idea how to decode the error message, let alone fix the problem. suddenly i can't download messages from Outlook to TBird (version 115*). I updated to MS's Modern Authentication a few months ago & have been downloading messages just fine until now i can't. didn't change anything in settings.

Help!

Please understand i am NOT an IT professional or anything near it. just a normal clueless user.

Solved Okugcinwe kunqolobane 1 40

TBird Nebula and Gmail Contacts

TBird 128.1.0esr (64-bit) and Windows 11 Using Tbird with an imap server and gmail email, calendar and contacts. Not having any problems with email or the calendar but c… (funda kabanzi)

TBird 128.1.0esr (64-bit) and Windows 11

Using Tbird with an imap server and gmail email, calendar and contacts.

Not having any problems with email or the calendar but contacts do not seem to be synching. I have only just noticed this and it appears to be since the Nebula 128 update

I tried Add CardDAV Address book but I get the following the "All address books for the specified account have already been added" message. (Screen capture attached.)

I have seen some responses that imply it should all be automatic. What am I missing?

Thanks all

Alan

Solved Okugcinwe kunqolobane 4 120

Increase Cards View font size (JUST the Cards) in Thunderbird 128

I just got the Thunderbird 128 Nebula update (128.1.0esr), and in Cards View, the fonts in those cards are now smaller than they were in the previous version I had (115.1… (funda kabanzi)

I just got the Thunderbird 128 Nebula update (128.1.0esr), and in Cards View, the fonts in those cards are now smaller than they were in the previous version I had (115.14.0). All the other fonts in my "vertical" view panels look the same as before (e.g., the Folder, Message and Show Today panes), but card font in the Message List Header pane is definitely smaller than before. (I am in the Unthreaded view, so the cards are also larger with empty/wasted space on the third line, but that's another story.)

I know I can adjust the overall density and pixel size from the "hamburger" menu, but that adjusts ALL fonts, and I just want the fonts in the cards to be increased (the others are fine). Any suggestions?

Thanks.

Solved Okugcinwe kunqolobane 2 358

Thunderbird 115 background color tags

Hi, I have several profiles in my TB115.* and I have a problem. For one profile, when a message is tagged, the background AND the text are coloured. For all other profile… (funda kabanzi)

Hi, I have several profiles in my TB115.* and I have a problem.

For one profile, when a message is tagged, the background AND the text are coloured. For all other profiles ONLY the text is coloured.

All profiles have the same addons and the same userChrome.css. All of them have been migrated to 115.° together

What setting in prefs.js could be the culprit and being the reason of the different behaviour ?

I want to remove that background-color in that single profile but without having to modify userChrome.css as the profiles would then have different userChrome.css. I want to keep them identical

Solved Okugcinwe kunqolobane 4 120

Live video channels not streaming on Hulu

I have Hulu live tv streaming and the video is not streaming. I get a black screen when I select a channel or an item from the library. This also happens when I try to st… (funda kabanzi)

I have Hulu live tv streaming and the video is not streaming. I get a black screen when I select a channel or an item from the library. This also happens when I try to stream local tv stations' 24 hr streaming sites. Other streaming services (Disney+, ESPN+, Netflix... etc) stream just fine. Hulu works perfectly in Microsoft Edge but I truly prefer not to use it. I've been using Firefox for years. This has happened after the latest update of Firefox. The update before this latest I experienced a similar problem and using the trouble shoot mode narrowed it down to a problem with Adblocker Ultimate extension. I deleted the extension and reinstalled it and the problem corrected. I did the same this time and no success. I have cleared the cache and reset Firefox and still the problem exists. TIAF any help.

Solved Okugcinwe kunqolobane 3 459

Help with broken install/transferring passwords from old profile

My Firefox install apparently did a background update that did not complete, I get an error 'XULRunner / Error: Platform version '129.0' is not compatible...' I did not (… (funda kabanzi)

My Firefox install apparently did a background update that did not complete, I get an error 'XULRunner / Error: Platform version '129.0' is not compatible...'

I did not (do not) have a profile I had logged into for that installation, but did have many passwords saved that I'd like to still be able to use if at all possible.

I have installed another instance of Firefox that is working (on platform 129.0), and am using Windows 11. I also turned off automatic updates in hopes of preventing this in the future.

The previous profile still exists in AppData/Roaming, but I don't know how/if I can connect it to the new installation I now have.

Is it possible to either fix the incomplete update or connect my old profile to this new instance so I don't have to reset all my passwords?

Thanks!

Solved Okugcinwe kunqolobane 2 230

Hulu not working after 129.0 update

After 129.0 update, Hulu streaming quit working. I have other streaming services that still work fine. I tried it on older version of Firefox 115.14.0esr (64bit) (old pc … (funda kabanzi)

After 129.0 update, Hulu streaming quit working. I have other streaming services that still work fine. I tried it on older version of Firefox 115.14.0esr (64bit) (old pc Win 8.1) and it works fine there. Can I go back to an older version of Firefox or is this a known issue with update?

This is the issue, Hulu website loads and allows you to log in. When you try to stream a show, it plays a commercial then freezes.

Solved Okugcinwe kunqolobane 4 260

Unable to play video

Yesterday I was able to see www.wowpresentsplus.com videos without a problem, but today I'm getting the next error: Unable to play video. Please try again in a supported… (funda kabanzi)

Yesterday I was able to see www.wowpresentsplus.com videos without a problem, but today I'm getting the next error:

Unable to play video. Please try again in a supported browser.

I have the latest version of firefox. I've cleared the cache and so on. Any idea on how to solve this?

Solved Okugcinwe kunqolobane 3 574

ISP Non Support of Thunderbird 2024

Today, July 31,2024... Told by Spectrum that third party Thunderbird is no not supported on their servers * My email 'In box' is frozen and the Login box persistently fai… (funda kabanzi)

Today, July 31,2024... Told by Spectrum that third party Thunderbird is no not supported on their servers

* My email 'In box' is frozen and the Login box persistently fails for xxxxxxx@roadrunner.com on mail.twc.com 

Is there any way to keep Thunderbird separate and retain my current email address?

Solved Okugcinwe kunqolobane 2 60

Thunderbird times out when sending emails

Good morning. I need help with sending emails in Thunderbird. The problem has existed for a couple of days now and is confusing as some emails are sent and others fail. … (funda kabanzi)

Good morning. I need help with sending emails in Thunderbird. The problem has existed for a couple of days now and is confusing as some emails are sent and others fail. I am receiving mail OK. Details of my setup are :- I am using a HP All-in-one desktop running Windows 11 with Norton 360. My Thunderbird account settings: Server type: IMAP mail server User name: ****@gmail.com Server name: imap.gmail.com Port: 993 Connection Security: SSL/TLS Authentication: OAuth2 Outgoing Server (SMTP): Google Mail – smtp.gmail.com (Default) User name: ****@gmail.com Port: 465 Connection Security: SSL/TLS Authentication: OAuth2

The problem: I only recently set up Thunderbird and at first it seemed to working OK. However, now when I try to send a message, after some time, I the following error message :-

"Send Error Message Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again."

What is particularly confusing is that some messages are being sent. I have tried several fixes that I found from the Mozilla, Google and Norton web sites but none of the fixes resolved the issue. Any assistance would be very much appreciated.

Regards Mike

PS: I have 2 email accounts set up in Thunderbird. I just tried sending a test message from the Gmail account to the Bigpond account. From the Gmail account it appears to have been sent but in the Bigpond account an error message appeared as follows :-

"Could not connect to the mail server smtp.telstra.com; the connection was refused."

I don't know if this is a related issue or I have another one to resolve.

Solved Okugcinwe kunqolobane 3 3165

Unable to send emails, as there is NO SEND tab nor any Attach tab on the compose an email page - see uploaded scan below.

Since Thunderbird was last updated on the 5th August, the page to compose a new email, no longer has a "send" or "attach" tab. I cannot now send any emails through Thund… (funda kabanzi)

Since Thunderbird was last updated on the 5th August, the page to compose a new email, no longer has a "send" or "attach" tab. I cannot now send any emails through Thunderbird. I have requested technical support twice, however, the only response has been an automated message saying someone will get back to me. That has not happened. I am only able to send any emails via our internet provider's website, which is Slingshot.co.nz.

Solved Okugcinwe kunqolobane 2 40

Can't Sent Emails with my Microsoft Account

As of a month or so ago, I've been unable to send emails with my Microsoft account and have to click retry a bunch to get it to fetch my emails on startup. I found this a… (funda kabanzi)

As of a month or so ago, I've been unable to send emails with my Microsoft account and have to click retry a bunch to get it to fetch my emails on startup.

I found this article and swapped the security for server settings and outgoing servers to SSS/TLS and the authentification method to 0Auth2 but now rather than asking for a password when I send an email, it's taking forever then failing, asking me to check my outbound settings. "Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again."

Solved Okugcinwe kunqolobane 2 180

Copy Firefox profile to another PC

I have Firefox 129.0 64 bit on 2 laptops, Laptop2023 and Laptop2024. I would like Laptop2024 to match Laptop2023. If possible, would like to copy the Profile, or at lea… (funda kabanzi)

I have Firefox 129.0 64 bit on 2 laptops, Laptop2023 and Laptop2024. I would like Laptop2024 to match Laptop2023. If possible, would like to copy the Profile, or at least the Bookmarks. The web articles direct me to Help options which do not exist. I do not want to reset anything on the sending laptop.

I have instructions on how to copy bookmarks from years ago, but Firefox has changed so much that they no longer work. How to I copy with the current Firefox version? If possible, email bjedrick@verizon.net.

Solved Okugcinwe kunqolobane 4 220

Unable to import box file to Thunderbird

Hello, After an upgrade to my most recent Mac I appear to have lost Thunderbird and all of my early backed up files (since deleted) from Gmail. Today, I reinstalled Thund… (funda kabanzi)

Hello,

After an upgrade to my most recent Mac I appear to have lost Thunderbird and all of my early backed up files (since deleted) from Gmail.

Today, I reinstalled Thunderbird and linked it to Gmail. I then used Google Takeout to create an mbox folder and it worked fine.

I now want to add this folder to Thunderbird as a separate backup which covers a particular period, say 2012 to today. After that I want to delete all of my mail - or at least everything up to 2019 so that I will have more space on my Gmail account.

I tried the import function but it does not appear to show any way I can download a mail folder.

I have read that I can simply shut down Thunderbird and copy the mbox file into the local folders in Thunderbird.

So my first question is "can I simply transfer the mbox folder into Thunderbird local folders?"

If so, may second question is "how can I find Thunderbird local folders on my MacBook Pro?" I have no idea where to find the Thunderbird folders.

I have a recent MacBook Pro running Sonoma 14.4.1

I would be grateful for some help

DanZ

Solved Okugcinwe kunqolobane 2 70

Single Letter Search Keyword not Working?

I set up a custom search extension and am trying to use 'z' as the keyword. It doesn't work. If I use anything else, it works fine, I just can't use 'z'. Since I use 'z' … (funda kabanzi)

I set up a custom search extension and am trying to use 'z' as the keyword.

It doesn't work. If I use anything else, it works fine, I just can't use 'z'.

Since I use 'z' in Chrome, I'd like to keep it consistent.

I don't see any other search engines using that keyword.

Is there something I'm missing here? Why can't I seem to use 'z' as a search engine keyword?

Thanks for your help!

Solved Okugcinwe kunqolobane 1 219

Can't download Juno POP mail to Thunderbird [continuted] or send messages from Thunderbird via Juno

Thank you to David & Toad-Hall who kindly worked to get my Thunderbird to download my messages from Juno in a series of support messages in mid-July. I have worked wi… (funda kabanzi)

Thank you to David & Toad-Hall who kindly worked to get my Thunderbird to download my messages from Juno in a series of support messages in mid-July.

I have worked with KW, a computer help person at my senior center. I have a follow up appointment with KW on Fri 8/16, 1 pm MDT. Last session KW succeeded in re-setting the STMP server port to 25 and the POP3 server to 110. See screen shots.

This did NOT enable Tbird to download my messages from JUNO. There was a' change, Tbird would no longer SEND messages via my Juno account, earlier it would send test messages. see 3rd screen shot

Like Toad-Hall, KW is suspicious that the last message Tbird downloaded from Juno 6/26 that directed me to reset my password in Juno was malicious. We reset my password and Juno & Tbird both open with the new password I set up directly from the Juno webpage.

KW suggests I ask you if it is possible to deinstall & reinstall Tbird, Might that restore Tbird to function? Would I lose the contents of my saved messages in folders?

Additional screen shots, maybe useful info.

I really love my Thunderbird! I like to work off-line, I like storing my files on my computer computer.

Solved Okugcinwe kunqolobane 11 309

Collapsed threads

I'm not sure if this is a new feature in Thunderbird or whether it's due to me setting up a new account whose server was IMAP - but either way... Sent and received emails… (funda kabanzi)

I'm not sure if this is a new feature in Thunderbird or whether it's due to me setting up a new account whose server was IMAP - but either way...

Sent and received emails used to appear in their own (linear) list but I'm suddenly finding that sends and replies are appearing now in something called a Collapsed List. These can end up out of sequence and (I assume...) it's not possible to delete one entry without deleting all the entries underneath it?

So is there a setting somewhere where I can go back to the original linear arrangement?

Solved Okugcinwe kunqolobane 3 160