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Can't find Page to enter account recovery key

I have spent the last half hour searching with Google and on Muzila help – everywhere that I can possibly think of and every combination of words and every hit I get that… (funda kabanzi)

I have spent the last half hour searching with Google and on Muzila help – everywhere that I can possibly think of and every combination of words and every hit I get that supposedly is the instructions on how to recover sync by entering my account recovery key NEVER leads to a page where I can enter my account recovery key.

HELP!

Thanks!

Asked by antphbgpo 6 izinyanga ezidlule

Last reply by Paul 6 izinyanga ezidlule

Moving from W10 PC to W11 PC

Good afternoon Copied Firefox profile in W10 Pasting into Profiles folder in W11 but it won't let me do it. See attached. I have enabled LongPaths in the registry but th… (funda kabanzi)

Good afternoon

Copied Firefox profile in W10

Pasting into Profiles folder in W11 but it won't let me do it. See attached.

I have enabled LongPaths in the registry but that hasn't solved the problem.

Please advise Michael

Asked by DFR666W 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 izinyanga ezidlule

I've lost alll my bookmarks -- from the toolbar, from general, etc. Everything

I've lost everything in bookmarks. The toolbar. The general bookmarks. Everything. Could this be because I tried to download Claude on my new mac mini. Help please. We on… (funda kabanzi)

I've lost everything in bookmarks. The toolbar. The general bookmarks. Everything. Could this be because I tried to download Claude on my new mac mini. Help please. We only use firefox. All the time!

Asked by Sheila B. 6 izinyanga ezidlule

Last reply by Denys 5 izinyanga ezidlule

I lost all my bookmarks!! And I havent backed up my bookmarks ever.

I have 100's of bookmarked sites from over 10 years ago, you're new update lost all of them!! I never did a backup becuase this has never happened before. I'm panicking a… (funda kabanzi)

I have 100's of bookmarked sites from over 10 years ago, you're new update lost all of them!! I never did a backup becuase this has never happened before. I'm panicking as I need all that information ASAP. Please help.

Asked by rupa.pandoria 5 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 5 izinyanga ezidlule

My bookmarks disappeared

Hello, I never sign into my account when browsing but I've had bookmarks for years. This last update, they all disappeared. I read about profiles and looked at them but… (funda kabanzi)

Hello, I never sign into my account when browsing but I've had bookmarks for years. This last update, they all disappeared. I read about profiles and looked at them but it is gone.

I signed into my account new and still no bookmarks. Is there anything else to do or they are gone?

Interesting that Microsoft updated also and my documents folder is no longer linked with the My Documents icon. I have to go to the C drive to find users and then my documents. I don't know if that's related.

I guess I have to stay signed in so Mozilla can track me.

Thanks, David

Asked by dave.detelich 5 izinyanga ezidlule

Last reply by George Kitsoukakis 5 izinyanga ezidlule

Backed up Firefox session not being properly restored

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866 But this time it … (funda kabanzi)

I've been backing up my opened tabs for the past 4 or 5 years with the steps in this legendary post: https://support.mozilla.org/en-US/questions/1257866

But this time it failed me and I don't know why. I just switched from Debian to Linux Mint, put everything up to date, but when I copy the sessions-store folder back into my session folder, as described in the post, nothing happens. I tried restoring only the 2 files listed there, and also dropping them in the general user folder, outside sessions-store, but still nothing. I've also noticed that the sessions-store folder isn't created automatically, even if I open a bunch of new tabs now and close the browser.

I don't even know how to begin troubleshooting this to be honest, this is the first time this method's ever failed me :(

I also saw this post: https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup But it doesn't help either.

Asked by fran.ayrolo 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule

Accidentally deleted my passwords from Firefox

I was using Clean My Mac and it recommended that I clean some files that Firefox was using. I did not realize that one of them was my password file. I rely heavily on Fir… (funda kabanzi)

I was using Clean My Mac and it recommended that I clean some files that Firefox was using. I did not realize that one of them was my password file. I rely heavily on Firefox to fill in passwords. Is there anyway to recover the file? I do have Time Machine backups on my MacBook.

Asked by Quothraven 5 izinyanga ezidlule

Last reply by TechHorse 5 izinyanga ezidlule

V143.0 Wiped emptied out profile directory.

Restarted Firefox (W10 PC) and all of my history and bookmarks are gone. The subdirectory is present but EMPTY. In addition Firefox is not recording ANY history and will … (funda kabanzi)

Restarted Firefox (W10 PC) and all of my history and bookmarks are gone. The subdirectory is present but EMPTY.

In addition Firefox is not recording ANY history and will not accept ANY bookmarks. The bookmark button simply does not work.

Asked by Andylit 5 izinyanga ezidlule

Last reply by Paul 5 izinyanga ezidlule

Data Deleted

Hi, it looks like Firefox pushed an update on September 19, and after that, all my tabs were closed, I got logged out of all my accounts, and it opened a new blank Firefo… (funda kabanzi)

Hi, it looks like Firefox pushed an update on September 19, and after that, all my tabs were closed, I got logged out of all my accounts, and it opened a new blank Firefox window. Is there any way to recover my tabs and data?

Asked by Nihal 5 izinyanga ezidlule

Last reply by John Max 5 izinyanga ezidlule

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in addition all my booklmarks have disapeared

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in add… (funda kabanzi)

my desktop has changed i used to have buttons to access frequently used sites appear when i open firefox and now i don't, what happened and how do i get that back, in addition all my booklmarks have disapeared how can i get it back

Asked by jamesviney 5 izinyanga ezidlule

Last reply by George Kitsoukakis 5 izinyanga ezidlule

Lost session by closing unintended window - query re meaning of specific point in Firefox guidance

On the page https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup , I'm flummoxed by the meaning of bullet point 10. It reads: "Copy your chosen file… (funda kabanzi)

On the page https://support.mozilla.org/en-US/kb/how-restore-browsing-session-backup , I'm flummoxed by the meaning of bullet point 10. It reads: "Copy your chosen file into the main profile folder. (Not the original sessionstore-backups folder, but the one above it.)"

What does 'above' mean here? Copy it into the folder that holds the original 'sessionstore-backup' folder? Seems an odd thing to do, given that there is no file with a similar name sitting loose within the Profile.

And I have tried that and it doesn't seem to work. Just want to check I'm reading this correctly before I persist. Thanks

Asked by rogerkayes7 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule

Can you restore a session with crash files?

I need to recover a `.jsonlz4` file to restore a Firefox session with 8 active instances, as the "Restore Session" feature only opened 5 due to the `browser.sessionstore.… (funda kabanzi)

I need to recover a `.jsonlz4` file to restore a Firefox session with 8 active instances, as the "Restore Session" feature only opened 5 due to the `browser.sessionstore.max_windows_undo` setting being capped at 5, and the full original `.jsonlz4` file is now missing.

In the`firefox/Crash Reports` directory, there are numerous files I can’t interpret, can I retrieve my session data via telemetry or other methods using this crash information. I’m using Linux Mint with Flatpak Firefox, and I also have crash logs containing a "last crash" text file and a string of numbers, could these be useful for getting back my session?

Asked by basketcat 5 izinyanga ezidlule

Last reply by jonzn4SUSE 5 izinyanga ezidlule