Yonke imikhiqizo Isithangami Sokwesekwa

Hi

This problem still occurs, this time it took about 3 days before it reoccurred. I'm having a problem that appears to be linked to syncing. I can clear it with "Refresh Firefox...", but then it will come back in about 2-3 days. Deleting my profile didn't help. The original problem description can be found at the link: https://support.mozilla.org/en-US/questions/1355876?utm_campaign=questions-solved&utm_source=notification&utm_medium=email#answer-1459234

Are there logs I can review or collect?

Thanks.

Roe

I installed the latest version of Firefox (100.1) on my iPhone 8 (15.5). I have a Firefox account that I'm successfully logged into on my laptop. However the iPhone app refuses to remain logged in. I have restarted the phone, uninstalled and reinstalled the Firefox app on my phone, and nothing works. When I go into the app > menu > sync now OR app > menu > settings > account login I go through the QR sync process. Once that completes, I open the list of connected devices on my laptop and my phone is not listed. When I open the app menu on my phone, I am not logged in. I still see the "sync now" and no account logged in in the settings menu. When I try to sync from my phone using my email address, the login screen does not recognize my email address as valid (it says "load failed"). It's the same email address I'm using to log into my laptop and this support site. I was able to sync across devices just fine until today. How can I fix this? Thanks.

Not totally comfortable with Firefox/Authy yet but need to be - I installed FF on my desktop - I added 5 profiles in addition to default and everything went great - Then I loaded FF on my laptop and iPhone and tried to sync and the "Sign in" popup appeared - I added Authy after the fact to get the "The Code" but that failed - Not sure what to do other than walk away from my initial install - I successfully setup a second install via a different email/password - Any thoughts w/b most appreciated, Thanks Dave

I can log in to sync on one of my Mac laptops but not my other. Restarting Firefox and restarting computer doesn’t help. It seems as if I log in as my password is accepted and it then it takes me to the screen where it wants to pair with the Firefox app on my phone but when I go in to preferences -> sync I’m not signed in and pressing the button to log in to sync does nothing. Please help. I have the latest version of Firefox installed.

I bought a new/refurbished laptop. Set up the sync. Brought it up on the new device. Which failed. Did not have it ten days, the screen went dead. When I went back to the other device (originally holding the info), the color scheme chosen was GONE. The links I had set up in the rows I had chosen were ALL GONE. I tried the sync. No idea why all my saves are gone. My BOOKMARKS are intact, but not all the rows of links were saved as bookmarks.

Hi,

I'm using Firefox in a network that uses an imported root certificate. After setting "security.enterprise_roots.enabled" to "true", Firefox seems to be working normally except for Sync. Sync always fails with this message on the logs:

Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1350:28

Any ideas on how to fix this? Thanks!

Hello, I had this issue on another computer and it never got resolved. When I downloaded Firefox on my last computer, the problem went away. However, on my new computer it is back. The passwords are showing saved. When I click remember me, the website never gets stored as remembering and I have to relog in every single time I start Firefox; on every website. There has to be a way to fix this. I have done everything the "help" section has said. What can I do because I do not want to go back to using Safari.

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1380857. Please follow up there, thanks.]

I am having trouble downloading songs from you tube to my Mac.. can you please help me? thanks.

Mrudula

I have a spare computer I don't use frequently, but which has a synced Firefox installation on it.

I am concerned that as I add and remove bookmarks, it will get further behind and, when it is reconnected, will cause deleted bookmarks to reappear or new bookmarks to disappear. Alternately I'm concerned that the change queue might exceed some size and cause sync to generally fail across my devices. My tablet got "stuck in the past" once and couldn't send or receive new bookmarks despite Sync seemingly working and connected, so I'm worried that perhaps that's what happened already.

On the other hand, if I were to remove that device from Sync, what happens if I were to add it back to Sync?

...If I deleted its bookmarks during or after disconnecting it? I feel like this might cause the bookmarks on my other devices to get deleted too.

...If I don't delete its bookmarks? I feel like this might cause any bookmarks I deleted in the interim to reappear.

Also, is there a maximum size to Sync? I have several thousand bookmarks.

I've not been able to send a tab from my computer to Firefox for iOS for a while now. Also, tabs sent from the iOS device to the computer often don't show up until I manually sync the desktop browser a few times.

Troubleshooting steps I've tried: Update the iOS FF app Sign out of sync on the iOS app, Sign back in Check iOS notifications for FF, they're allowed.

I've noticed that it's never been 100% reliable over the past year or so that I've been using "send tab to:" features, but lately it's just not working whatsoever and it's a bummer.

I'll gladly provide any information that can help narrow down the issue, just let me know.

all of my devices are on the latest update as of today.

My Iphone can send tabs to firefox on my Macbook. After hitting send, it takes 2-3 seconds for the mac to open the new tab.

However, when I send a tab from my macbook to iphone, it does not work.

all devices are connected on the same network.

I try to log in into sync on fresh new laptop after downloading browser, so it has no extensions. It is stuck on login page with 'working' on login endlessly. It shows following error in the console:

***********
Working… instrument.js:109:42
    v instrument.js:109
    error logger.js:69
    captureError error-utils.js:63
    logError base.js:786
    O base.js:80
    Underscore 2
    _workingTimeout notify_delayed_request.js:21
    i timer-mixin.js:29
    s helpers.js:74
***********
Response not received for: fxaccounts:can_link_account instrument.js:109:42
    v instrument.js:109
    error logger.js:72
    timeout duplex.js:35
    s helpers.js:74
***********

refreshing and reinstalling did no good, and older pc on the same network logs in to sync perfectly.

I have duck duck go selected as my browser on both my iPhone n my MacBook Pro but keep getting google search bars? I want to not have google involved and thought to download a Firefox browser thinking that may help? Then I thought I should synch?

Nothing seems to help n I can t even tell if I m in Firefox most the time