Yonke imikhiqizo Community Forum

I had a Firefox update I believe last Friday 16th August. This resulted in a disastrous event whereby an error message displayed: error message 129. I finally managed to open a version of Firefox but I had lost all my bookmarks and open tabs. I also had to sign in to all existing websites which I had previously automatically had access to. The strange thing was that the version of Firefox that I had opened was from 2022 sometime because of the data that appeared. I am totally devastated by the loss of my bookmarks. :( What can you do to help?

Thunderbird did an automatic update late today and since then have been unable to send emails. Incoming emails appear to be working.

I am using a Gmail IMAP account

The error message is - " Login to server smtp.gmail.com with username stevematulick@gmail.com failed. "

When I then select cancel then get a further Error message -

"Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.gmail.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. "

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? This has only become a problem as of today.

I was wonder when the next browser update may be come as I would like to watch YouTube on Firefox again. As it has been over a month since the last update that made it so YouTube doesn't load the video anymore. (I have tried every suggestion online to correct this and nothing)

As noted by others about recently-prior versions of Firefox, version 129 ALSO fails to play videos (on Amazon Prime) at HD even though other browsers, Chrome and Edge as examples, work perfectly well. This problem MAY have started with a fairly recent version of Firefox (like 127 or 128). See the post right here by another user, earlier Firefox version, with the EXACT same problem:

https://support.mozilla.org/en-US/que.../1455729

Hi,

All inbox emails, except for the most recent ones, now appear to be empty. Can these be safely recovered?

Any advice on how to repair/recover these files would be very welcome!

I quit working for a company and my email account with them was closed. However, I like to keep the emails around just to have some history.So I am trying to disable the account without wiping it out of my thunderbird. Following advice from another question, I turned off checkboxes in my server settings (shown in image).However, regardless of this, whenever I open thunderbird and various other times besides, it pops up this demand for my password for that account (second image, note the banner at the top). How can I REALLY TRULY deactivate the account so that thunderbird will never again try to read anything from it?

When I click the button to “repair a folder”, some e-mails have disappeared.

The inbox file is too heavy and cannot be opened as a text file.

I moved the defaults file to an external HDD and saved it over the defaults file on my computer. I could not restore them.

Is there any other way to recover my email?

Hi

I hope someone can provide me with some advice.

I have used Thunderbird since its birth and have always found it reliable. However the latest release seems to be having problems with moving emails.

Example 1 - I moved an email from my Inbox to a special folder. The email was present in full before the move. Only the header appeared to be copied. I could not undo this and attempting repair on both inbox and other folder failed, as did exit and re-start. The result is that this email is lost.

Example 2 - I went to do a bulk move from the search window (something I have done hundreds of times before without incident). As usual CTRL A, Move to <new folder>, emails greyed out but nothing happens. Exit, return, repeat - same result.

At other times, both these type of operations work fine. But it is unpredictable.

Relatedly, I observe that on start-up the Inbox initially shows as <no messages> and takes several seconds to populate. Also, my auto-filing Rules are also working inconsistently.

These two points, and the two examples, are new issues for me since 128 release. I am using Windows 10 Pro on an HP Envy 17" laptop.

Any suggestions welcome as I am now concerned about losing emails!

Best wishes Roland

Last night, after transferring several emails from my Inbox to another folder listed in the left sidebar, I later discovered that they were corrupted and looked like this:

Received: by 2002:a05:6830:c8b:b0:70f:5b16:394e with SMTP id bn11csp798892otb;

       Thu, 29 Aug 2024 11:10:24 -0700 (PDT)

X-Google-Smtp-Source: AGHT+IH2nbVZyZiCOmfmlo//5s738npdwGHURCCYVNOi/7sQnA0yXsht4BSfL7lfN+f3jqO7thY/ X-Received: by 2002:a05:620a:448a:b0:79f:1352:8318 with SMTP id af79cd13be357-7a8084a6ee2mr565344185a.4.1724955024593;

       Thu, 29 Aug 2024 11:10:24 -0700 (PDT)

ARC-Seal: i=1; a=rsa-sha256; t=1724955024; cv=none;

       d=google.com; s=arc-20160816;
       b=ozvQYozIzSqSgd80kdPRZZAqiil5/r0UUIRHhVhxl1aNA/yURiQVbHcQL14i/XE4ml
        u9qo6fmx1mHONqenQ2PQWeFnjswDVjdpBcohjplhSP3GM17LSYZc01F3a13UkF27OyVb

Now, that is not happening. What did happen, and how can I get them back in their proper form?

Hello, PG&E just updated their webpage and it doesn't allow me to sign in. It informs me that Fire Fox isn't a compatible browser, all other websites are fine. It suggests Chrome as the preferred browser. We pay our utilities through their site and we enjoy Fire Fox.Can anyone help resolve this issue? Thanks

Hy ! The version of TB y run is 128.1.0esr (32 bits) under Windows 10. I am a user since 2005. Under "disk space in "local folders", I have (translated) " never delete messages"

While seaching old messages, I just discovered that, although theses messages appear in the list of messages of local folders, there is a lot of theses local folders where, when I click on a message in the list, a window opens whith an empty content.

This does not occur the same way for all the folders : for example, in one of them, the messages dated 2005 do not open (they appear in an empty window), while messages dated 2006 and earlier open as usual. Other example, in another folder, containing messages dated 2008 to 2010, not any opens in another way than an empty window.

I have tried to ask my question in the mozilla forum the 15 th august, but no answer. That is why I try on this site. I have translated here the question I posted on the mozilla forum in French, my native langage, and I hope it will be understandable ...

==> Do you have an idea of why this happens and what I should do see again the content of these precious old messages ( my genealogy and others)

Best regards, GV, Cannes, France

Thunderbird was configured to send & receive via Cox /yahoo mail. Worked until recently but can no longer send or receive.

Please advise. Best Regards, Leigh Wax

I'm seeing strange coding or gibberish in emails. Here is an example. I have at least a dozen more:

"Access the Rate Sheet3/06223f89-f6eb-4b46-a5d0-1806e3b1ffe7.png" style="display: block; padding: 0px; text-align: left; height: 26; width: 250; border: 0px; background-color:#ffffff;" title="Pennymac" width="250" xt="SPIMAGE" shrinktofit="true"> Log on to Power+3/3225b119-629a-475b-9ea6-ee760f966f82.png" style="display: block; padding: 0px; text-align: center; height: 50px; width: 500px; border: 0px; background-color:#ffffff;" title="Pennymac" width="500" xt="SPIMAGE" shrinktofit="true">"

However, this is property displayed like the attachment I'm including below, in Mac Mail.

This strange behavior does not occur in the same email on Mac Mail, where it looks completely normal.

Below is the troubleshooting information:

 Application Basics

   Name: Thunderbird
   Version: 128.1.0esr
   Build ID: 20240730200333
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:128.0) Gecko/20100101 Thunderbird/128.1.0
   OS: Darwin 23.5.0 Darwin Kernel Version 23.5.0: Wed May  1 20:12:58 PDT 2024; root:xnu-10063.121.3~5/RELEASE_ARM64_T6000
   OS Theme:
   Rosetta Translated: false

   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 12
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 16.0 GB
   Disk Space Available: 162 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.infomaniak.com:993, SSL, passwordCleartext
     OUTGOING: , mail.infomaniak.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.infomaniak.com:993, SSL, passwordCleartext
     OUTGOING: , mail.infomaniak.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mail.infomaniak.com:993, SSL, passwordCleartext
     OUTGOING: , mail.infomaniak.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account8:
     INCOMING: account8, , (imap) outlook.office365.com:993, SSL, OAuth2
     OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, OAuth2, true

   account9:
     INCOMING: account9, , (imap) outlook.office365.com:993, SSL, OAuth2
     OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, OAuth2, true

   account10:
     INCOMING: account10, , (imap) imap.mail.me.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.mail.me.com:587, alwaysSTARTTLS, passwordCleartext, true

   account12:
     INCOMING: account12, , (imap) kolab.corpwest.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , kolab.corpwest.com:587, alwaysSTARTTLS, passwordCleartext, true

   account14:
     INCOMING: account14, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account15:
     INCOMING: account15, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account16:
     INCOMING: account16, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account17:
     INCOMING: account17, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.1.0esr.botan
       /Applications/Thunderbird.app/Contents/MacOS/librnp.dylib

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

     KW

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: true
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Birthdays

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     ShowingTimeCalendar

       Name
       Value

       Name:
       Type: ics
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only:
       Suppress Alarms:
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     Mortgage

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: true
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Family

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: true
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Bryan

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms:
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: true
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     bkarlan@nexamortgage.com

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval: 1
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Holidays in United States

       Name
       Value

       Name:
       Type: caldav
       Disabled:
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported: true
       Task Supported: false
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported: true

     Propertybase Personal

       Name
       Value

       Name:
       Type: gdata
       Disabled:
       Username:
       URI:
       Refresh Interval: 30
       Read-only: true
       Suppress Alarms: false
       Cache Enabled: true
       iMIP Identity:
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event: 5
       Attachment Supported: false
       Max Categories:
       Privacy State Supported:
       Priority Supported: false
       Event Supported: true
       Task Supported: false
       Local Time Supported: false
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     Broker Bay

       Name
       Value

       Name:
       Type: gdata
       Disabled:
       Username:
       URI:
       Refresh Interval: 60
       Read-only:
       Suppress Alarms:
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event: 5
       Attachment Supported: false
       Max Categories:
       Privacy State Supported:
       Priority Supported: false
       Event Supported: true
       Task Supported: false
       Local Time Supported: false
       UTC/GMT Supported:
       Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

     Web Content: 1 / 8
     RDD: 1
     Isolated Web Content: 5
     Isolated Service Worker: 1
     Extension: 1
     Utility JavaScript Oracle: 1
     Utility Generic Audio Decoder: 1
     Utility AppleMedia: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       CardBook
       extension
       94.3
       true
       cardbook@vigneau.philippe

       Dark Reader
       extension
       4.9.68
       true
       addon@darkreader.org

       Date detector
       extension
       0.0.7
       true
       data-detection@cphyc.me

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       FileLink Provider for Dropbox
       extension
       7
       true
       dropbox-cloudfile@darktrojan.net

       FileLink provider for WebDAV
       extension
       7
       true
       dav-cloudfile@darktrojan.net

       FiltaQuilla
       extension
       4.1
       true
       filtaquilla@mesquilla.com

       Filter Button
       extension
       2.0.5
       true
       filter_button@iconparc.de

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Link Creator
       extension
       1.2
       true
       links@tealdulcet.com

       LookOut (fix version)
       extension
       6.3
       true
       lookout@s3_fix_version

       Mail Merge
       extension
       10.5.0
       true
       mailmerge@example.net

       Messenger - Quick Access
       extension
       0.1
       true
       @dmrhn.messenger.qa

       Provider for Google Calendar
       extension
       128.0.0
       true
       {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

       RemindMe
       extension
       1.4
       true
       RemindMed@cparg.de

       Remove Duplicate Messages
       extension
       0.6.0
       true
       {a300a000-5e21-4ee0-a115-9ec8f4eaa92b}

       Send Later
       extension
       10.5.2
       true
       sendlater3@kamens.us

       Tag Popup
       extension
       2.4.3
       true
       {61A64500-335C-418D-8FCB-E072A9ABF3DA}

       Telegram Web in Thunderbird
       extension
       3.2.1
       true
       te-in-th@ftassy.github.io

       ThunderSuite
       extension
       0.13
       true
       @thundersuite.da.gammla

       WhatsApp Web in Thunderbird
       extension
       1.4.2
       true
       wa-in-th@ftassy.github.io

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org

       Expression Search - NG
       extension
       4.0.34
       false
       expressionsearch@opto.one

       Phoenity Buttons
       extension
       5.1
       false
       buttons@dillinger

       Phoenity Icons
       extension
       3.14
       false
       icons@dillinger

       Provider for CalDAV & CardDAV
       extension
       4.8
       false
       dav4tbsync@jobisoft.de

       Thunderbird Conversations
       extension
       4.2.1
       false
       gconversation@xulforum.org

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender
     Font Visibility Debug Info: macOS Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: outOfProcess: false

inProcess: true CGL

     WebGL 1 Driver Renderer: Apple -- Apple M1 Pro
     WebGL 1 Driver Version: 4.1 Metal - 88.1
     WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_NV_texture_barrier
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: outOfProcess: false

inProcess: true CGL

     WebGL 2 Driver Renderer: Apple -- Apple M1 Pro
     WebGL 2 Driver Version: 4.1 Metal - 88.1
     WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_NV_texture_barrier
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Target Frame Rate: 60

     GPU #1
     Active: Yes
     Vendor ID: 0x106b
     RAM: 0

   GPU #2

     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: skia
     CMSOutputProfile: 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
     Display0: 2560x1440@0Hz scales:1.000000|1.000000
     Display1: 2560x1440@0Hz scales:1.000000|1.000000
     DisplayCount: 2
     Window Device Pixel Ratios: 1,1
     Font Visibility Debug Info: macOS Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by default
     OPENGL_COMPOSITING: available by default
     WEBRENDER: available by default
     WEBRENDER_COMPOSITOR: available by default
     WEBRENDER_PARTIAL: disabled by default: User disabled via pref
     WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by defaultunavailable by env: OS not supported
     WEBRENDER_DCOMP_PRESENT: available by defaultdisabled by user: User disabled via prefunavailable by env: Requires GPU processunavailable by runtime: Requires ANGLE
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
     WEBGPU: available by defaultBlocklisted; failure code BLOCKLIST_FEATURE_FAILURE_MAC_WGPU_NO_METAL_BOUNDS_CHECKSblocked by runtime: WebGPU cannot be enabled in release or beta
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: available by default
     REMOTE_CANVAS: disabled by default: Disabled via prefunavailable-no-gpu-process by env: Disabled without GPU processblocked by runtime: Platform not supported

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: audiounit-rust
     Max Channels: 2
     Preferred Sample Rate: 48000

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       MacBook Pro Speakers
       builtin-internal-mic|spk
       Apple Inc.
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 48000, support: 44100 - 96000
       775 - 4856

       Display Audio
       Display Audio:05AC:1107
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 48000, support: 44100 - 48000
       303 - 4384

       Display Audio
       Display Audio:05AC:1107
       Apple Inc.
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 48000, support: 44100 - 48000
       303 - 4384

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       MacBook Pro Microphone
       builtin-internal-mic|spk
       Apple Inc.
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       1
       default: 48000, support: 44100 - 96000
       2414 - 6495

       Display Audio
       Display Audio:05AC:1107
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       1
       default: 48000, support: 44100 - 48000
       111 - 4192

       Display Audio
       Display Audio:05AC:1107
       Apple Inc.
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       1
       default: 48000, support: 44100 - 48000
       111 - 4192

       iPhone Microphone
       iPhone Mic
       Apple Inc.
       Enabled
       None
       default: F32LE, support: S16LE S16BE F32LE F32BE
       1
       default: 48000, support: 48000 - 48000
       6015 - 10096

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /Users/bryankarlan/Library/Thunderbird/Profiles/bms06935.default-release/crashes/events
   MOZ_CRASHREPORTER_RESTART_ARG_1:
   MOZ_CRASHREPORTER_DATA_DIRECTORY: /Users/bryankarlan/Library/Thunderbird/Crash Reports
   MOZ_CRASHREPORTER_PING_DIRECTORY: /Users/bryankarlan/Library/Thunderbird/Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /Applications/Thunderbird.app/Contents/Resources/crashreporter-override.ini
   MOZ_LAUNCHED_CHILD:
   MOZ_APP_SILENT_START:
   XRE_PROFILE_PATH:
   XRE_PROFILE_LOCAL_PATH:
   XRE_START_OFFLINE:
   XRE_BINARY_PATH:
   XRE_RESTARTED_BY_PROFILE_MANAGER:

 Important Modified Preferences

   accessibility.typeaheadfind.flashBar: 0
   browser.search.region: US
   extensions.lastAppVersion: 128.1.0
   font.size.variable.x-western: 17
   idle.lastDailyNotification: 1723431860
   media.gmp.storage.version.observed: 1
   places.database.lastMaintenance: 1722926400
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.donottrackheader.enabled: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.default_personal_cert: Select Automatically
   security.sandbox.content.tempDirSuffix: 4a22a809-cd44-4b91-bc6a-847868f3c231
   storage.vacuum.last.content-prefs.sqlite: 1721170981
   storage.vacuum.last.index: 2
   storage.vacuum.last.places.sqlite: 1721568910
   svg.context-properties.content.enabled: true

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.101.1
     3.101.1

     NSSSMIME
     3.101.1
     3.101.1

     NSSSSL
     3.101.1
     3.101.1

     NSSUTIL
     3.101.1
     3.101.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: /Users/bryankarlan/Library/Caches/Thunderbird/Profiles/bms06935.default-release/startupCache/startupCache.8.little
   Ignore Disk Cache: true
   Found Disk Cache on Init: true
   Wrote to Disk Cache: true

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: HP OfficeJet Pro 9020 series
   print.more-settings.open: true
   print.printer_HP_OfficeJet_Pro_9020_series.print_bgcolor: true
   print.printer_HP_OfficeJet_Pro_9020_series.print_bgimages: true
   print.printer_HP_OfficeJet_Pro_9020_series.print_duplex: 1
   print.printer_HP_OfficeJet_Pro_9020_series.print_edge_bottom: 0
   print.printer_HP_OfficeJet_Pro_9020_series.print_edge_left: 0
   print.printer_HP_OfficeJet_Pro_9020_series.print_edge_right: 0
   print.printer_HP_OfficeJet_Pro_9020_series.print_edge_top: 0
   print.printer_HP_OfficeJet_Pro_9020_series.print_footercenter:
   print.printer_HP_OfficeJet_Pro_9020_series.print_footerleft:
   print.printer_HP_OfficeJet_Pro_9020_series.print_footerright:
   print.printer_HP_OfficeJet_Pro_9020_series.print_headercenter:
   print.printer_HP_OfficeJet_Pro_9020_series.print_headerleft:
   print.printer_HP_OfficeJet_Pro_9020_series.print_headerright:
   print.printer_HP_OfficeJet_Pro_9020_series.print_ignore_unwriteable_margins: false
   print.printer_HP_OfficeJet_Pro_9020_series.print_in_color: true
   print.printer_HP_OfficeJet_Pro_9020_series.print_margin_bottom: 0.5
   print.printer_HP_OfficeJet_Pro_9020_series.print_margin_left: 0.5
   print.printer_HP_OfficeJet_Pro_9020_series.print_margin_right: 0.5
   print.printer_HP_OfficeJet_Pro_9020_series.print_margin_top: 0.5
   print.printer_HP_OfficeJet_Pro_9020_series.print_orientation: 0
   print.printer_HP_OfficeJet_Pro_9020_series.print_page_delay: 50
   print.printer_HP_OfficeJet_Pro_9020_series.print_paper_height: 279.4
   print.printer_HP_OfficeJet_Pro_9020_series.print_paper_id: na_letter_8.5x11in
   print.printer_HP_OfficeJet_Pro_9020_series.print_paper_size_unit: 1
   print.printer_HP_OfficeJet_Pro_9020_series.print_paper_width: 215.9
   print.printer_HP_OfficeJet_Pro_9020_series.print_reversed: false
   print.printer_HP_OfficeJet_Pro_9020_series.print_scaling: 1
   print.printer_HP_OfficeJet_Pro_9020_series.print_shrink_to_fit: false
   print.printer_Mozilla_Save_to_PDF.print_footercenter:
   print.printer_Mozilla_Save_to_PDF.print_footerleft:
   print.printer_Mozilla_Save_to_PDF.print_footerright:
   print.printer_Mozilla_Save_to_PDF.print_headercenter:
   print.printer_Mozilla_Save_to_PDF.print_headerleft:
   print.printer_Mozilla_Save_to_PDF.print_headerright:

Since downloading a replacement for my Thunderbird that was missbehaving, I lost all my emails and folders. I have been trying to recover using saved profiles, but none of them are helping. A few show new profiles created after my reload that do not contain the old data. A few are profiles from 2019 that only contain data up to that year and have out of date folder construction. I need a profile that covers my emails and folders just prior to my reload but I don't know how to find it.

I notice that Firefox lists a slew of profiles up to the current date, but I don't think these are usable for recovering Thunderbird. Does such an extensive list exist for Thunderbird?

I've hit the refresh button 1000s of times to get halfway through my emails I'm still a few months from current it downloads 1-3 emails most of the time when hitting refresh all. And most of the help I found for this stuff is very out of date.

I've tried restarting and reinstalling Thunderbird but no change in this blockage since Tuesday. I am running Windows 11 Pro and Thunderbird 128.1.0esr (64-bit). Downloading chunks of email from Comcast and trying to import them doesn't work. Please advise as I am stuck. I will check your answers on Comcast server as I can not read them directly.

On our web site we have a page that includes mp3 files, which play okay on Firefox; but on another page on the site with mp3 files, Firefox (including different versions on different computers) produces the error message, No video with supported format and MIME type found." FWIW, other browsers like Safari (Mac), Chrome (Mac and Win), and Edge (Win) all play the problematic files without a hitch.

Is there a fix for this problem that can be attempted by the non-tech types?