We have a Windows 7 pro with Thunderbird v78.10.2 that's been using TB for many years and a new laptop with Windows 10 TB v92.0 that has the same aol pop account. Just re… (funda kabanzi)
We have a Windows 7 pro with Thunderbird v78.10.2 that's been using TB for many years and a new laptop with Windows 10 TB v92.0 that has the same aol pop account. Just recently some of the old emails, Oct 8 and earlier, most previous read are having display problems. Some of them are blank (viewed in split screen or opened in new window) and some older ones either display the wrong message contents in split screen or show code instead of the message. The Win10 lap top has just a few months of messages but has the same problem with messages Oct 8 and earlier.
I just checked the Norton 360 log and found that it quarantined a file from the inbox on Oct 9. , 3xPM5BwYvQVewuv.exe.
Other AOL accounts on another computer are fine. The Win7 one with the problem has the profile we were going to copy to the new Win10 laptop when she starts using full that after transferring her documents. Is there a way of straightening out this inbox or do we look for are latest Retrospect backup before the problem and replace the bad profile folder contents?
Here is the full quarantine log from Norton 360. it seems you can only attach an image.:
Filename: Inbox Threat name: Compressed threatsFull Path: C:\Users\Donna\AppData\Roaming\Thunderbird\Profiles\zxg20mv2.default-release\Mail\pop.aol.com\Inbox ____________________________ ____________________________ On computers as of 10/14/2021 at 6:29:47 PM Last Used 10/9/2021 at 11:42:07 AM Startup Item No Launched No Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium. ____________________________ Inbox Threat name: Compressed threats Locate Few Users Hundreds of users in the Norton Community have used this file. New This file was released 15 days ago. High This file risk is high. ____________________________ Source: External Media ____________________________ File Actions 3xPM5BwYvQVewuv.exe [Contained in] New Order.r15 [Contained in] Unknown01C18AB0.data [Contained in] C:\Users\Donna\AppData\Roaming\Thunderbird\Profiles\zxg20mv2.default-release\Mail\pop.aol.com\Inbox Removed ____________________________
File Thumbprint - SHA: Not available File Thumbprint - MD5: Not available