Yonke imikhiqizo Community Forum

Sometime ago I must have made a typo when entering my email address into a pop-up window in Firefox. Firefox continues to find and use this wrong address in pre-fills but I can't find anyway to correct it. I've worked through Settings/Privacy & Security with no luck. Can someone help please? (Windows 10 Firefox 145.02)

I believe I had all this synced in Firefox Settings before I made the upgrade. Like all you fellow former users of Windows 10, I had to upgrade to Windows 11; and did so two days ago. Now, I found that I do not have under History any of the former sites I not only visited but also had tabs open. What can I do, if anything, to recover them? Under the Add-ons Manager, if this helps, I already had the app Tab Session Manager, but don't know how to use it. Thanks to all in advance who may have made this same upgrade. Many out there are still on Windows 10.

how can a firefox145 (on Win11) update be rolled back?

it seems update 145.0.2 has killed all audio in firefox. Other browsers and programs have functioning audio. But nothing restores audio in FireFox after the update. I have closed and re-started FF - even hot and cold reboots of the machine. It is clearly a FF issue. The only solution appears to be a roll back, unless there is a preferences line that might have been shifted.

Hi there. This morning the Customized Menu Bar in my T-Bird was there, as confirmed by my wife... and then it wasn't. No idea what happened. I spent a long while poking around to try to find what had been inadvertently changed, and came up empty. So, went in to Customize Toolbars and rebuilt the Mail toolbar as I recalled its layout, as we use it a lot every day. Now it seems to be fine. T-Bird is kinda like Windows, where there's more than one way to do something, and sometimes several paths to the same function. I know there are new Keys, or whatever they're called, that replace or replicate the old Customized Menu Bar. But we have been using T-Bird for ages, and though I've noted all the updates and improvements over the years, we are pretty comfortable with the basics that we use, and have not made many changes. So, we're OK. Just thought it was weird what happened. Thanks for being there. Greg Moehl

If I go to the profile folder, exit firefox then copy and paste the folder to a backup location. The attempted backup fails. Something about permissions as I recall. I have tried many things unsuccessfully. Something has changed that does not allow for the backup of profile folders. Adding a backup option to the profile manager would be nice. I noticed some people have found work-arounds but I need a straight-forward procedure for backing up my folders. No work-arounds please, just a simple procedure. May I ask for help with this issue?

Hello,

I have a MacBook Air M2, and I'm experiencing energy usage issues related to Thunderbird. This has kept happening for a long time now actually, surviving through at least two Mac OS updates, and a huge number of TB updates. Everything's up to date. I tried to follow this: https://support.mozilla.org/en-US/questions/1269944 and this: https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems?_gl=1*86dj4d*_ga*MTkzNzQ0MjA3MS4xNzYyOTY4OTMx*_ga_2VC139B3XV*czE3NjMzMTM3NDckbzIkZzAkdDE3NjMzMTM3NDckajYwJGwwJGgw but didn't succeed. Actually, in my case, the issue is more noticeable: I normally have TB open in background - sometimes everything's fine, and the battery goes down as normal, while sometimes instead the battery drops quickly, and checking in the Mac activity monitor I can see that the CPU usage of TB is totally abnormal. When this happens, I can actually see the activity bar in TB being live (bottom right corner, as it happens when TB is checking for new mails), but never disappearing. When I notice it, I just reboot TB, and the bar shuts off as normal after a quick mail check. Moreover, checking the 24hr energy usage by app, TB is often on top with nonsense values.

I tried multiple times to rebuild the database, and do most of the tricks suggested, but didn't fix. Yes I have a huge mail archive, but the problem is not the standard management of this database: basically it seems that every now and then, TB decides to run some activity which it gets stuck in, and this kills the CPU.

Thank you in advance for your help!

TB has now locked for me saying "Downloading message 158 of 289 in Inbox..." However, that is just the latest of TB behaving bizarrely over the last few days: filters not working, TB repeatedly re-downloading whole folders and now this is the last straw. Same sort of short pause then total lockup in troubleshoot mode too.

I have to have an Emailer I am not constantly fighting and debugging. My sense now is that the main database structures of my TB have somehow been corrupted.

I think this may go back to [https://support.mozilla.org/en-US/que.../1541906]. That problem transferred to a different folder when I changed my filter to redirect the routine messages to that different filter so it wasn't the folder, I didn't have time to sleuth it further and as it only affected those messages, which were not important, I ignored it and TB worked fine for other things. Then it even stopped happening with new ones of those messages but still if I opened one of the old ones, TB would lock. Again, I didn't really need the old ones so I ignored this.

Disconcertingly, Firefox, my main browser, has today become afflicted with something similar: launches, OK for about a minute, then locks, no different in troubleshoot. I will report that and come back and add the link here but perhaps some mix of Mozilla and KDE and or Ubuntu recent changes are behind this but the TB problem above was there on Ubuntu and has been brewing all week so a shared Firefox/TB issue is not the whole story.

I am not sure how much longer I can persist with TB given the frequency with which I have had really nasty problems with it in recent years. However, I feel a loyalty (I am a financial contributor) and I know that rebuilding my filters in another Emailer will take probably a full day (and I don't know what I'd swap to, using Kmail/Kontact for now so I'm not Emailless). So I would like to have one last go and my wish is to create a clean install and then I hope, rescue my address books and filters from the dying version and see if one last go can resuscitate things. So my questions, as I think the correct answers to this have varied a lot over recent years. I would like answers known to work for TB is 140.5.0esr (64 bit) on Kubuntu 25.10 if possible but Ubuntu 25.10 is obviously close.

• How do I best save and transfer the address books?
• Ditto all my filters (a lot!)

TIA, Chris

At the moment all websites accessed through Firefox are all crashing after a few minutes and often a lot less. It is happenig constantly. It started before I updated Firefox today, but has continued after the update. Anyone know what's happening? I'm still on Windows 10 - will that be an issue?

My Bookmarks are missing. I see backups under the profile/bookmarkbackups folder but when I manage bookmarks, they are not in the restore dropdown. I have followed the steps to delete the places.sqlite but when I reopen firefox, I do not see the bookmarks have been restored. I thought it might have been related to Norton Utilities so I renewed a subscription but no luck. I also have a json file with my bookmarks but I cannot choose it from Manage Bookmarks, either

Hello,

I just set up a computer with Debian 13 'Trixie', and I downloaded and installed the latest Firefox for Linux (version 145) from Mozilla's site.

Then I noticed at first that it wasn't following my GTK theme. Then after testing a bit, I discovered it would respect only themes with names that end in "-dark". I've taken some screenshots and attached them to demonstrate the problem.

firefox-esr from Debian's repositories didn't have this problem. But also, I've got another computer that still has an older distro (Debian 11) installed, and I'm running the latest firefox 145 on that too, and it always respects my GTK theme regardless of whether its name ends in "-dark". So, perhaps this is a GTK/GTK4 problem or something?

Does anyone know about this issue, can anyone help? I would really like Firefox to respect my choice of theme regardless of whether the theme's name ends with "-dark" or not.

I use a Lenovo Legion 5 laptop pc and a second Samsung monitor. When the screens go to sleep with Firefox open on the second monitor, the second screen will not wake up again instantly. It can take up to 5 minutes or only after rebooting.

When I close the Firefox window on the second screen from the taskbar on the laptop, the second screen lights up again.

Any ideas?

Thanks!

I have just started getting this error message when sending email from my @live.ca account. I do not get this message when sending from a @gmail or @company.ca address.

Quote: "Sending of the message failed. An error occurred while sending mail. The mail server responded: Non-Compliant sender address. Code : -1. Please check the message and try again."

I can send and receive email using this address from my Android phone or from my Windows eMail client, so why is Thunderbird causing this? I have looked through all the setting and cannot find anything different from the settings for the @gmail accounts.

Thanks. Dave

Not receiving email from certain "institutions;" seems OK from individuals, but can't be sure. Use Outlook address as main "give out" address. All mail is autoforwarded to a Gmail address where Tbird picks it up. Been happening for a while, but this is todays experience. Intermountain Healthcare (IHC) sent me an email with a verification code for my email address. Never arrived. Went to Outlook.live.com > not there. Went to Gmail.google.com > not there. Does this imply it's IHCs fault? REALLY having trouble resolving this. Suspected it has happened with other "institutions" as well, as phone calls indicated emails had been sent. Have created "Message filter" that runs before spam classification that moves messages from IHC addresses to my inbox, but doesn't seem to help. Any help appreciated.

After Installing new system on my laptop and singing in to my Mozilla account nothing was restored from it. Everything is empty as it is completely new account but I created this one few years back and never had a problem with a sync. Hopefully it will be restored since I had large amount of important bookmarks. If you can check and resolve it please. Thank you.

S.M.

Hi there. The Netflix homepage is no longer displayed properly. Only the headlines are visible without the thumbnails (see screenshot 1). Netflix is properly displayed in screenshot 2 which was taken in an other browser. Can somebody please help me to solve this problem. Many thanks.

This is a new problem, and I don't know why - nothing has changed on the account. When trying to send an email, I get the message Sending of message failed. An error occurred while sending mail.The mail server responded Relay access denied. Authentication required. Please verify thst your email address is correct in your account settings, and try again. I have checked account settinga, and the address is correct. However, the 'from' address at the top of the email to be sent gives our names (Iain & Sue), the correct email address, then repeats the email address, then Cc Bcc. This does not seem right. Can you help, please? Iain Harrison

That's a weird one, but I did some testing, and I am sure it is some problem with my Thunderbird or configuration.

Here is what I do. I received an email. I reply to it. I see the reply in the Sent folder. Then I click on the reply and choose to reply to that (as a follow-up email). I verify the recipient is correct and send it. They received my email, but I can no longer find it in my Sent folder. It is nowhere to be found. Tested with another email client - everything works as expected.

Does anyone have a clue what I am doing wrong??

I have a Windows 10 machine, have been using Thunderbird and pobox for years.

In case you're not familiar with pobox, it is a mail forwarding service; I pay for an email address and they forward email to up to three servers. I've thereby kept the same email address for a very long time, just changed the address(es) they forward to as I change ISPs, etc. At some point I quit using my ISPs server for my email and just used the one at pobox.com. Pobox was purchased by Fastmail, and so they have some new server names; my old ones have continued to work on my current system.

I use POP3 instead of IMAP because I want the email on my machine, not on a server somewhere. I configured Thunderbird to do this long ago, and so I don't remember details; I've been depending on being able to extract any needed information from its configuration. I am confident I have the password correct; I can log into the web interface to my email, and the password works there.

My new machine is a dual-boot Win11/Ubuntu; my plan is to use the Ubuntu machine almost exclusively and only boot Win11 when necessary. I want to move email operations to the new Ubuntu machine.

I've read info on moving Thunderbird; I find the profiles on the source machine, move up two directory levels, find the equivalent directory on the new machine, copy with replace. I found:

c:\Users\name\AppData\Roaming\Thunderbird

on the Win10 machine, and

Home/snap/thunderbird/common/.thunderbird

on the Ubuntu machine, so I copied the files from the first to the second.

Having done that, when I start up Thunderbird, it displays a page saying "Set up your existing email address". If I do that, of course, it will create a new profile, and I still won't have the old one. I've tried creating it manually, but (a) I don't know how I will then merge it with an old profile and my thousands of email messages, and (b) I'm having trouble figuring out the incoming and outgoing server settings. I remember struggling with that back on Win7 or whenever it was.

Anyway. Anyone got suggestions on what might be going wrong here?