Yonke imikhiqizo Community Forum

For a few days I'm having trouble with Asana mails (notification mails informing me about replies, comments, etc).

Clicking on the mail to view it freezes Thunderbird for a good 5 seconds while one CPU core spins at 100%. This only happens with Asana mails (or at least I haven't found any other problematic senders).

I guess it's a problem with validation or parsing of the mail's HTML content. But I don't know how to debug this.

I can't pinpoint exactly when it started happening, but it was around the time I've switched to the [new snap release track](https://support.mozilla.org/en-US/kb/channel-choices-thunderbird-snap-and-flatpak#w_snap-channel-changes-in-2026). But since this happens with Snap and Flatpak I think the culprit may be the 153.0 update.

Things I've tried:

• Clearing cache and msf files.
• Troubleshooting mode with add-ons disabled.
• Reinstallation. Creating new profile + importing old data.
• Switching from Snap to Flatpak
• Switching Message Body display to Plan Text or Simple HTML.
• Disabling HW acceleration.
• Checking console for suspicious output.

Anything I can do to create handle the problem or collect information for a proper bug report?

Lately, Thunderbird has been using excessive CPU time even when idle. I am on Windows 11 and running the 153.3.1esr release of Thunderbird. It's impacting other applications. When I exit Thunderbird, everything runs faster. Right now it's using over 7% CPU and about 500 MB of ram.

Hardware is HP Pavilion Desktop 590-p0xxx. Intel i5-8400 2.8 GHz 12 GB ram.

Thunderbird (153.4.0esr (64-bit) ) does not display or let the user change its printer setting before launching print preview from the print command. If Thunderbird is set to choose a missing printer, it gets stuck trying to contact the missing device in order to prepare a print preview. It seems to be stuck forever, it does not seem to time out. There is no cancel button. If you close the document tab, you can permanently lose the document if it is a draft email, unless the email service saves it in a trash folder. The printer setting can be cleared if the user manages to learn how to display and clear the troubleshooting information.

Thunderbird needs to display the printer setting and permit the user to change it before launching the print preview operation. It needs to display a cancel button during the print preview operation.

This seems to have occurred in the last month or so.

Whenever I click on a message in the folders pane, the message is not displayed correctly in any of the three layout views but, if I am offered to display in a browser, it does! Also, if I select 'Edit as a new message' it displays correctly, as also do iPhone and iPads. The screenshot shows the problem?

Any ideas, anyone?