Yonke imikhiqizo Community Forum

After opening Thunderbird it is fast for about 30 seconds and then becomes really slow.

Typing a new email makes the typed letters appear a few seconds after typing them. Selecting a few emails in my inbox takes half a minute. Thunderbird is regularly 'non responding' for a few seconds.

Even moving through the menu bar is slow! It takes a few seconds for the mouse to catch up!

The rest of my laptop seems ok, it is just thunderbird which is slow.

I have tried to start Thunderbird in Safe-mode, no difference. I have tried to start the laptop in safe mode, no difference. I have tried to start the laptop and thunderbird in safe mode, no difference.

I always empty my junk and trash and have compacted folders.

All my 6 configured accounts are setup as IMAP.

I really don't want to make my inboxes smaller as I have a regular need for the old information.

Please help!

Kind regards,

Iwan

Two days ago the same e-mail settings that have been working for a long time stopped working for my outgoing e-mail. My ISP is GTT, and they employ a group in Pune, India to take care of e-mail. The group has recently "made some changes" that have apparently caused my problem. That group DOES NOT support Thunderbird - they will ONLY support their own WebMail. Apparently the same settings that used to work no longer do - and the new settings suggested by the Pune group work fine with WebMail but NOT WITH TB. They say it is a TB problem (which they created).

Error Message: "Sending of password for user (** e-mail address) did not succeed. Mail server (**) responded: Invalid password or username" My understanding is that many GTT customers are having this problem. Thanks!

Hi folks,

Issue: IMAP folders do not show up in file tree despite being subscribed to AND 'show only subscribed' being unchecked

Scenario: 32bit release channel, issue exists on multiple (all tested) machines, tested with all addons disabled

Long explanation: Been I've been suffering this issue for months hoping updates would fix it. Having searched here thoroughly and found nobody else reporting my issue I wondered if perhaps my configuration had become corrupted across all machines somehow so I nuked the profile and started again from scratch. This solved it so I spent 2 days doing the same to all our other machines. A few days later we were all suffering the same problem all over again. Wondering if it was caused by my mail provider which was AWS I migrated the whole companies mails to Rackspace. This meant recreating all the accounts again and for a few days once again everything seemed fine but then the problem was back across the board. Outlook does not seem to suffer this issue but it lacks many features we use extensively and a number of addons we rely on too.

Please take a look at the attached images; as they say, they tell 1,000 words.... (These are refusing to upload, I shall post and then try to edit this post to add them or post them below, hopefully.)

Any thoughts, suggestions for diagnosing, etc gratefully received!

All the very best, -Tom

After composing a mail message and pressing Send, a dialog indicates [Javascript Application] Preference Error Reference Error: nsPreferences is not defined.

Very often (but not always) this does not interfere with the sending process. But with the most recent update of TB, about half the time pressing the OK button hangs TB. The only solution is to force quit it, relaunch it and recompose, all while hoping it will not hang this time.

VERY ANNOYING !

What is the solution, please?

Hi, since receiving the latest update, my Thunderbird keeps hanging and becoming unresponsive. Sometimes I can wait and it will then become responsive again, but shortly thereafter goes back into unresponsive mode. I did not have this problem before the latest upgrade. I know where to find previous versions of the software but not how to enact a rollback. Help greatly appreciated! Thank you

I have a fresh install of Thunderbird on Windows 7 Pro 64-bit using original default profile with two mail accounts configured correctly and both set to store messages in Local Folders. Clicking 'Get Messages' on toolbar does nothing - retrieval is not even attempted according to status bar. However, I can retrieve messages by clicking the 'Get Messages' dropdown and selecting each individual account.

My previous installation on Windows XP was able to check all configured accounts by simply clicking 'Get Messages'.

Suddenly, I could not send emails. This has happened before, but quite some time ago, so I can't recall how I solved it back then. I went through the “Cannot Send Messages” https://support.mozilla.org/en-US/kb/cannot-send-messages steps and discovered that there was no entry line at all for smtp outbound when I checked "Saved Logins" to see the passwords. Mailbox inbound was there, but not smtp outbound. It had been there before without doubt.

The original error message said that I needed to enter a password, which, when I checked as I described, was missing. So trying again, I entered the password and checked the box that lets the system manager remember it. Now an smtp outbound line appeared in "Saved Logins," but I still could not attempt to send a message without an error notice that declared failure

This error message I kept getting was this one:

  Login Failed

  ?  Login to server outbound.att.net failed

  [Retry]     [Enter New Password]     [Cancel]

(As you can see, the underlying email service is from the unfortunate ATT/Yahoo, the second half of which is known by the lovely name "Oath" (visions of writhing fanatics swearing allegiance at a blazing altar), which I am seeking to replace. Meanwhile, I must have working email service from it through the heretofore wonderful client Thunderbird.)

Imagine my surprise when I happened to check the "Sent" box and discovered that these messages all were listed as having gone out despite the failure message I was receiving, but given that tests I sent to myself were not received, these must have been on the order of "false positives." I tried the steps in that "Cannot Send Messages" article and cannot imagine what is wrong.

What am I missing?

Thank you.

Using 52.8 in WIN 7 Pro workstations. For certain emails Thunderbird displays a received time (in the folder item listing) that is exactly 1 hour later than actual time. Checking headers reveals accurate time stamps from all server steps. LAN router and local workstations have correct time. This is consistent for email from a given sender (sending device time is correctly set) and the displayed time is identically incorrect for multiple recipients. Where does Thunderbird get the displayed "received" time?

1. For years, I would email stories from the NYTimes to my Google mailbox. Each email contains a link to the online story. 2. Next, I would download the emails via Thunderbird to my desktop. I would open the emails and click on the link when ready to read the story on line and I would be taken to the correct page on nytimes.com 3. Beginning about a month ago, while the links are "live" (blue) and work as intended when I view them on Gmail, they are no longer any good (not live, not blue) after downloading and opening the messages on Thunderbird.

Q. Does anyone know for sure what happened with Thunderbird that would cause this to happen?

Please DO NOT GUESS and please do not reply if you do not know the answer.

I primarily use Thunderbird as a RSS reader. I prefer to have it open pages in my default browser, though, so I have "rss.show.content-base" set to 3 and that part works fine. The problem is, whenever I open a link, it will open it in my browser but then change my default browser to Thunderbird.

So the next time I open a link, Waterfox will ask if I want to make it the default browser.

I've tried making a fresh Thunderbird profile, disabling "Always check to see if Thunderbird is the default mail client on startup", and have tried just point it at Waterfox in the Config Editor. I searched around but I couldn't find similar issues. I didn't see anything that helpful in the log, though I'm not all that familiar with work with Gecko like this.

Seems to have started about the time the little lock started to show up by the account name, but I'm not sure about this. I have no way of looking at my sent mail. If I try to add a folder it says it already exists.

Changed IMAP to POP. Now I have errors, such as "msgFilterRules...Conflict.dat. Deleted all my message filters, but this message STILL pops up.

I also have popstate-1.dat & popstate-2.dat 2 Junk folders, 2 Outboxes..

I have screwed this up somehow....

Since about 3 days the connexion is refused with the message saying that either the mail address or the password is incorrect. I can connect via Firefox to the web Outlook.com with the "incorrect" mail address and the password.

Looking at Outlook support there is an article for users of the mail clients Outlook 2016 and Outlook 2013 wtih this same problem and the article states that the new version of Outlook requires that the user recreate their profile and re-add the account.

When I click on account setting I get a small box labeled account settings with one button with a drop down arrow which works and gives a selection of: Add an account mail account, add chat account, add feed account,add other account or remove account. I cannot see any other settings

Hello. I'm getting constant crashes on a new installation of Thunderbird on a new PC. It seems to happen when downloading emails, of which we have tens of thousands, and it seems to crash every few seconds or minutes. I tried reinstalling, and running in safe mode and disabling addons. I tried deleting the account and recreating it. I tried deleting the profile folder and recreating it. We have 4 email accounts on that machine (we have a dozen in total) but as TB seemed to be struggling I deleted all of them and recreated only 1, which made no difference. Apart from that the PC seems to be normal and does not report any errors. We have a dozen other PCs all running Thunderbird with the same accounts and with the same settings, none of which show any problems. The crash reports (I have loads of them) all seem to show EXCEPTION_ACCESS_VIOLATION_READ This is the ID of the most recent one: 4e9ad970-189e-41e9-9399-8db820180222

Thanks in advance for any help.

Sending emails from one of my accounts fails intermittently.

All my other accounts on the same version of TB are OK.

Receiving on all accounts is always OK, even when the intermittent send error is in play.

Typically the account will send OK upon startup and for about 30 minutes afterwards. Then it begins to fail with dialog "Login to SMTP failed - enter password and retry". Entering password does not resolve.

Usually it will just begin sending again OK after about 2-3 hours, then fail again 30 minutes later.

Any ideas? I'd be most grateful!

During the day, every day, thunderbird stalls. A spinning circle is displayed and new messages cannot be read. The only way I have found to be able to read the new messages is to close thunderbird and restart it. Unfortunately, this is not a permanent fix and a variable number of minutes/hours later I have to do this again.

I get error 5.1.1 when I try to send an email, see below for my my smtp settings and the error msg. To the best of my knowledge I have changed nothing but update to current version. attglobal.net is my email provider, windows 10 build 16299, norton 22.11.2.7, Thunderbird 52.6.0 32 bit,

When sending emails - I receive the message box: Log-in failed (In Danish Log-in mislykkedes). See first image file. Further, Log-in to the server asmtp.telia.dk failed (but written in Danish). I am a Telia customer, and the outgoing server name is correct. I click the button in the middle; "Type in new password" - next file picture comes up, named "SMTP-server password is required". I type in the, correct, password for my e-mail account at Telia. - Tried both variations of clicking the box to ask the password manager to keep the password - and not clicking it. - And click OK. No difference. Then it returns back to the first image file again - and so it goes into circles again, again and again! In Settings, Security, saved password menu - both the in-going and the outgoing servers are correct - see third picture, and when I want to see the passwords they are equal and correct. I also attach a screen shot of my SMTP settings. I have tried to disable and enable the firewall and my antivirus program, but no difference. I use Bullguard 18.0.346.2 version. I can send e-mails from other devices from the same e-mail account and server, but not from Thunderbird, so it must be a local problem here. I use Windows 10 home, version 1709. My Thunderbird is 52.6.0 (32-bit). I had the same issue for a few days ago, but only once, first time for about 2 years usage of Thunderbird, but typing in the password in the second image, solved the problem and it has been running for a couple of days until now when in runs in circles. So, what is wrong - and what to do? Thanks in advance.