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My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempted starting Firefox in Maintenance mode, Uninstalled and reinstalled and I still get the crash reporter. Refreshing Firefox at the uninstall process does not fix it.

I'm running Windows 11 Enterprise edition, fully patched w/ Firefox 146.0.

The 4 Windows updates that were installed:

Uninstalled KB5072033 Uninstalled KB5070311 Cannot be uninstalled KB5072641 Cannot be uninstalled KB5071142

Still didn't fix the problem.

These are the recent crash reports:

Crash ID: ⁨bp-8ec5b63c-4408-437c-b9bb-f4d5b0251213⁩ Crash ID: ⁨bp-ce396463-0a75-46b6-8131-33cce0251213⁩ Crash ID: ⁨bp-ea0b59dd-1cee-48da-957e-949120251213⁩ Crash ID: ⁨bp-f9342e01-1a55-4387-af6d-3b8ef0251213⁩

Any help is appreciated!

I had two profiles, was in the process of trying to learn how to use the 2nd profile (as seen in the link below), which I still have no answer for. Somehow, maybe I held down SHIFT for too long and clicked on something by accident, idk, but somehow, I ended up REFRESHING the 2nd profile, causing it to delete everything I had done with it, and it backed up the old profile onto my desktop in the process. I figured I could just simply delete the new profile folder it had created and put back my old profile in the profile folder, but now, Firefox will not open at all, saying "Your Firefox profile cannot be loaded. It may be missing or inaccessible." How do I get it to recognize the profile folders again? OMG, I'm using Microsoft Edge, please, get me out of this!

https://support.mozilla.org/en-US/questions/1479231

I have this message after returning from nightly version to the stable one: ``` Using an older version of Firefox can corrupt bookmarks and browsing history already saved to an existing Firefox profile. To protect your information, create a new profile for this installation of Firefox. ```

Every so often for the past few days this "unfinished" program window has appeared on my pc on top of a normal Firefox window (see attached png). Does this have something to do with Firefox? I think the same thing appears when I first open Firefox, then it gets "filled in" and appears as a normal Firefox window. I am running Firefox 133.0.3 (64-bit) on Windows 10 Pro Version 22H2 build 19045.5247 Windows Feature Experience Pack 1000.19060.1000.0.

Hi, We are using Horizon VDI terminal server. Firefox is installed on these servers. Some users get Firefox is already running but is not responding error. Ending Firefox via task manager does not work. I log off the user and have them log in again, but it does not work.

When I check, I see that the user's profile file cannot be created on any terminal server.

Is there a solution to this problem?

After Firefox updated today, the executable no longer starts. I get the following error message:

firefox.exe -- Bad Image

C:\Program Files\<Mozilla Firefox\gkcodecs.dll is either not designed to run on Windows or it contains an error. Error status 0x000000d. </p>

And then another error message: Couldn't load XPCOM.

Please advise.

Can’t launch Firefox 3.5.19 on Linux Ubuntu When trying to run with:

./firefox

Terminal gives the following:

./firefox-bin: error while loading shared libraries: libdbus-glib-1.so.2: cannot open shared object file: No such file or directory

I'm trying to install Firefox on my work computer (ARM64 version), but when I do I'm getting the crash report window at the end of the installation process (multiple times in a row), if I try to open the browser (only once), and during the uninstallation process (also multiple times in a row). I've tried a clean reinstall multiple times, including deleting the folders from program files, %APPDATA%, and all registry entries I could find (HKEY_CURRENT_USER>>SOFTWARE, HKEY_LOCAL_MACHINE>>SOFTWARE, HKEY_LOCAL_MACHINE>>SOFTWARE>>WOW6432Node).

I've contacted IT and they don't seem to think anything pre-installed should be affecting this. I'm unable to get a crash ID as I'm unable to even start the browser - all I get is the Firefox crash reporter, immediately. Is someone able to help me figure out why I can't get this working?

- Had 3 windows open with numerous tabs and tab groups - Firefox sync was enabled, as well as a 2-3 plugins AFAIK - Version installed is latest as of this writing 139.0.4 - Initial crash caused by opening and quickly closing (IF that succeeded before crash) a onedrive share link - Cannot start firefox any more, also not in safe mode - the only thing that works is launching it with a fresh profile.

The report ID is bp-a8c824fc-a7fb-4290-a72b-b63160250620

Ideally I can resolve this without needing to refresh or start over with a new profile

Today, I signed on to use my laptop, as usual, nothing different about how I sat down or anything, and I try to open Firefox and it flashes something on the screen, but I don't catch it as it immediately closes as well. It looked like a popup with a button, if that helps. I then try to open it again, realizing that I've got that bug, the one that causes browsers to open for a split-second and then close immediately, so I try to fix it how I fixed Opera GX before I stopped using that. Restarting? Nothing. Looking online for answers? Found some! I try starting it in Troubleshoot Mode, I can see down in my taskbar that Firefox is trying to open in Troubleshoot Mode but isn't. Okay, let's try something else, the Profile Manager. I use the Windows+R key to open the Run window and type in firefox.exe -p which according to a couple of websites, -This one included- should have opened the profile manager in a popup, but all I get is a flash of a window and nothing else. Then, I finally try uninstalling and reinstalling the app, upon reinstallation it asks if I want to keep my settings and whatnot, I say yes, problem persists. I uninstall and reinstall again, only this time declining the ability to keep my settings, the problem persists.

I'm extremely confused as to why nothing is working, and I don't want to have to reinstall Windows itself like I saw a comment on Reddit recommend, so if anybody has a slight idea of a solution, I'd be grateful, thank you in advance.

Edit: Just tried downloading and running Chrome, it worked for a second until it randomly closed, I know this isn't the support site for that browser, but I thought I'd mention that the "Not opening, just falshing for a millisecond" isn't just a Firefox thing for me.

When I try and open Firefox, a window pops up for a millisecond before going off my screen, and firefox doesnt open. This is extremely irritating as i downloaded firefox since I also cant open chrome. Is there a fix to this, I have restarted my computer and have uninstalled and reinstalled firefox.

Thanks, Nathan

Hello! I am an avid user of firefox (especially with adblockers) on a windows 11 PC. Unfortunately, I have recently been experiencing an issue where when I attempt to open firefox, a window will open for a split second before instantly closing again. My PC is up to date, I have tried refreshing firefox and doing a clean install, but cannot seem to overcome the issue, or even open it in safe mode. Does anyone have any advice? Many thanks in advance!

Summary - Firefox crashes repeatedly. yesterday, I decided to switch to Firefox after using Chrome for a while. it worked fine and I synced my data from Chrome. today, at some point I noticed Firefox is no longer open in my taskbar. I decided to reopen it - it crashed. since that moment it has never worked again. I tried launching it in safe mode (firefox.exe -safe-mode), didn't work. tried reinstalling it, didn't work. manually deleted the files from C:\Program Files and AppData, installed Firefox again, didn't work. reinstalled gpu drivers, didn't work. sfc /scannow-ed, you guessed it - still crashes. what else could I possibly try? please help.

os: Windows 11 Home Firefox source: https://www.mozilla.org/en-US/firefox/all/desktop-release/win64/

p.s. this was posted through an android phone but the problem only occurs on windows

I launch Firefox from a shortcut in the QuickLaunch bar. I need to double-click that to get a response. But then TWO instances of Firefox open, and I have to close one - which seems a waste of time and effort over and over and over. My system is x32Win10ProV22H2. How to get just one instance ?

When I try to open Firefox it opens hundreds of crash reporter dialogue boxes and makes my computer slow to a halt, only restarting my computer can stop the onslaught. Resolving a dialogue/close all doesn't help.

I've tried holding shift to start in troubleshoot mode, but it just opens the crash boxes rather than the 'do you want to start in troubleshoot' box.

I've run a scan with Malwarebytes, no hits, and Windows says there's no updates for me. I can't see any specific crash number, the 'submit' file in my Crash Reports folder says this:

[WARN crashreporter::net::ping] not sending legacy crash ping because no ping directory configured [WARN crashreporter::logic] not updating the events file; no events directory configured [ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with [ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with stderr: stderr: er::glean::uploader] failed to send glean ping: process fail[ERROR crashreporter::glean::[ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with stderr: upload] Recoverable upload failure while attempting to send ping 9746c2ff-0e8b-47b5-bc82-3a14fbf8a[ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 1073807364) with stderr:

-- 0

[WARN glean_core::upload] Recoverable upload failure while attempting to send ping 7be8924c-9a93-4169-8ff3-c29b26b5f75c, will retry. Error was RecoverableFailure { unused: 0 } [WARN glean_core::upload::directory] Cannot find ping file to process 7be8924c-9a93-4169-8ff3-c29b26b5f75c

                                                                                                                                                                                                                                                         [ERROR crashreporter::net::http] background task error: process failed (exit status exit code: 0xc000026b) with stderr:

And here is what I get when I click 'details' on the crash reporter:

BuildID: 20250717180000 CrashTime: 1753234799 InstallTime: 1753232273 ModuleSignatureInfo: {"Microsoft Windows":["bcryptPrimitives.dll","wininet.dll","urlmon.dll","srvcli.dll","iertutil.dll","ktmw32.dll","version.dll","wsock32.dll","propsys.dll","uxtheme.dll","kernel.appcore.dll","windows.storage.dll","ntmarta.dll","netutils.dll","CRYPTBASE.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","sspicli.dll","profapi.dll","wintrust.dll","ucrtbase.dll","gdi32full.dll","bcrypt.dll","KERNELBASE.dll","crypt32.dll","msvcp_win.dll","win32u.dll","sechost.dll","imagehlp.dll","gdi32.dll","shlwapi.dll","ws2_32.dll","oleaut32.dll","SHCore.dll","advapi32.dll","psapi.dll","imm32.dll","msvcrt.dll","shell32.dll","kernel32.dll","combase.dll","ole32.dll","user32.dll","rpcrt4.dll","ntdll.dll","kbdus.dll"],"Mozilla Corporation":["firefox.exe","gkcodecs.dll","nss3.dll","mozglue.dll","lgpllibs.dll"],"Malwarebytes Inc":["mbae64.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1753234797 SubmittedFrom: Client Throttleable: 1 UptimeTS: 2.0 Vendor: Mozilla Version: 141.0 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.ii

Hi, my Machine updated from 140.0.4 to 141.0 since then I cannot start up Firefox anymore. On startup after a short pause the Crash Reporter shows up - interestingly the Crash Reporter may enter a endless loop and opens up multiple times. While that the CPU load is at 100%. I tried

• `firefox --safe-mode`
• `firefox --ProfileManager`

as well, for those I get the same behavior. I tried downgrading to 140.0.4 - after that a profile dialog shows up which tells me that a new profile needs to be created due to a downgrade. After that Firefox comes up fine with the new vanilla profile. IF Firefox updates to 141.0 (in background) the next startup with the vanilla profile doesn't work gain. Which brings me back to the initial problem.

Workaround for now:

• download 140.0.4
• create a fresh profile
• immediately disable auto update
• live with the empty profile

My environment:

• Linux Debian 12 on x86_64
• KDE Plasma
• nvidia drivers installed
• I am using Firefox from `https://download-installer.cdn.mozilla.net/pub/firefox/releases`

When I try to run firefox 141.0 (Linux x64) I get:

libxul.so: undefined symbol: gdk_wayland_device_get_wl_seat Couldn't load XPCOM.

Is there a way to fix this?

I'm using Slackware 14.2.