Yonke imikhiqizo Community Forum

Please help me! I have expanded on the information which I sent few days ago.

1. Problem which needs to be solved: Starting on Saturday (Oct 18th) morning I have not been able to send or receive emails on Thunderbird. (I turn down my entire network for the night. On Friday evening, before I turned it down, I was still using Thunderbird without any problems. On Saturday morning, after turning the network up, Thunderbird did not work.)

I have two computers: a laptop and a desktop. On both of them I use Thunderbird for most of my emails. They have Windows 10 operating system. Thunderbird stopped working on both computers and at the same time.

2. MS Outlook still works On the desktop I also have MS Outlook. I am able to send and receive emails on the desktop on MS Outlook. There was no break in this software package working.

3. What happened in my email correspondence prior to this problem For about one week prior to Thunderbird’s stopping to work I received numerous emails – which appeared to be sent from my email address xxx@rushmore.com. These emails were pretending to be sent from various companies, including some warnings about my email which needs to be reconfigured or something like this. I deleted all these emails immediately without clicking on any links they would send. Unfortunately, my email provider (BluePeak company) did not catch these emails; they should had been sent to the SPAM folder on their server.

I suspect that maybe some of these emails, or one of these emails, created this problem. A virus?

I have done a full virus scan and it found no problem.

4. Error messages on the desktop when I try to send a test email:

See attachment number 1 for a screenshot.

When I click on [Cancel] I get this message:

See attachment number 2 for a screenshot.

Sometimes instead of these two error messages, I receive a completely different message: see attachment number 3.

5. Error messages on the laptop when I try to send a test email:

On my laptop the error messages are the same, except the number in the [Location] section is different. 587 on the laptop, 465 on the desktop.

6. My current SMTP server settings: Server name: mail.rushmore.com Port: 465 (Default: 465) Connection security: SSL/TLS Authentication method: Normal password User Name: halina@rushmore.com

Could one of you help me, please? I am completely “frozen” with being able to work on some of my projects; one important is organizing a big event and all my communication (high number of emails by now) are on Thunderbird.

Thank you!

Halina H.

The File (saving to a folder) Recent function used to have the folders alphabetically. Some genius thought to reorganize the Recent folders to be in chronological order. Is there a setting to have the Recent folders be in alphabetical order again? I could not find anything. Thanks in advance.

Здравствуйте, нужна информация, как можно IMAP логи в клиенте собрать, дополнительно, настроить вывод только нужных полей

https://www.mailenable.com/kb/content/article.asp?ID=ME020591 из данной справки удалось их собрать, но тут не чисто imap, а еще какие-то системные.

Hi Thunderbird, At the weekend we accidentally completely deleted some Gmail emails from Apple Mail . These were also deleted from Thunderbird (2 Gmail accounts) on our PC. We recovered the emails, in the process having to change my Google Password. Whilst the deleted emails returned, one Thunderbird Gmail account was not receiving new incoming emails. (one account is) The emails are arriving as normal into Gmail. After various unsuccessful attempts to to connect to the server I deleted the defective Gmail account from Thunderbird, using the Red Button in account settings, hoping to then be able to reinstall it as a new account. When I attempt to reinstall the now "deleted" account I get the yellow "Unable to log in at Server" message. . The password I am using to add the account is the same as the one I use to sign into that account on Gmail (set on Monday), but it does not seem to be working on TB. I tried the trick of not putting in the password when setting up the new account but this did not work either. I am using TB 140.6.0esr Any suggestion please John

Bonjour, Depuis le 13 janvier 2026, tous les mails que je reçois vont directement dans le fichier "Quarantaine". Je ne reçois plus aucun mail dans la boite de réception ?! Je suis désemparé car je n'ai pas le souvenir d'avoir réalisé une action particulière de paramétrage. Cordialement Gérard Caparros somedex@sfr.fr

Bonjour, J'ai créé une nouvelle adresse gmail, qui fonctionne depuis le site de google. Quand je souhaite l'inscrire pour l'utiliser via Thunderbird (nouveau compte/adresse mail), tout se passe bien et j'obtiens le message "Configuration trouvée dans la base de données des FAI de Mozilla". Je clique ensuite sur Terminé et j'arrive à une fenêtre "se connecter avec Google" qui affiche ma nouvelle adresse mail. Quand je clique sur "suivant", j'obtiens le message "erreur 400 - le serveur ne peut pas traiter la requête, car son format est incorrect". Pouvez-vous m'aider ? Merci d'avance. Laurent Lapchin

Unable to send emails. A message appears saying the outgoing server (SMIP) smtp.gmail.com timed out. Try again. This keeps repeating. What can I do?

TB 140.7.0 32bit, Windows10 64bit

My email provider implements black-box spam processing, with deemed spam redirected into a "Spam" folder at the server end which by default is flushed every 60 days.

To view all the incoming mail, I now not only need to view the account Inbox as TB presents it, I also need to log in to the provider's Web interface to inspect the account's Spam folder. I'd rather view this Spam folder through the TB interface to avoid extra logins.

So I

(1) Created a Spam subfolder under Local Folders using the TB interface. The Properties function reports its path as mailbox://nobody@Local Folders/Spam (the Inbox path is reported as mailbox://nobody@Local Folders/Inbox). These paths are read-only as presented by the Properties function.

(2) Used the Config Editor to set mail.server.default.check_all_folders_for_new to TRUE.

(3) Restarted TB, verified that check_all_folders_for_new was indeed TRUE.

However, while the account's Spam folder was known to contain 2 entries at the server side, the end-user Spam folder was not populated, whether by way of TB restart or manual invocation of the Get All New Messages function.

Any ideas ?

Thanks.

Hi, So I used Thunderbird to create a zipped backup file of my profile. I got the warning that if the file size if more than 2 GB I may want to make a manual backup. I proceeded, and ended up with a file that was 15 GB. I then uninstalled Thunderbird, reinstalled it, and tried to import my backup file. Thunderbird gave an error, saying the file is too large, and I should manually extract it. Okay, I tried, but Windows 11 failed to extract the file. I then used a third-party app to extract the files. This gave me a c2140ucr.default folder that contained three direct subfolders and many, many files. I located my inbox.ca file, which is what I really want, but I cannot find a way to import it into Thunderbird using the Tools menu. Any ideas on how to recover my previous profile would be appreciated. Thanks.

Around Jan. 4, I tried moving all of my Inbox contents to a new subfolder "Inbox 2025". This process was taking a long time and I didn't see it complete. Afterwards, I can start Thunderbird OK (version 115.3.1 (64-bit) running on a Windows 10 system). I see the new folder "Inbox 2025" and it seems complete. I also see other folders which look OK. But the incoming messages have frozen at 01/01/26 [for one e-mail account] and at 01/04/26 [for a second e-mail account.]

It is also true that all of my Thunderbird sessions end by crashing after a certain period of time. What can I do to restart Thunderbird so that it will connect with the relevant servers, get new messages and not crash?

Normally I use thunderbird via a spectrum isp. Am currently out of the area and am using a cyber street isp. I can receive emails in thunderbird but can no longer send emails. Server SMTP settings appear to be correct. server: mail.twc.com port: 587 connection security: STARTTLS

I get this message when trying to send an email: >>>> Sending of the message failed.

An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout001.msg.pkvw.co.charter.net cmsmtp 68.68.205.174 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. <<<<<

Spectrum help tells me that since I can send emails through their web mail interface, that the problem must be with thunderbird. Not sure I believe them, but here I am looking for suggestions. Thoughts anyone?

Outgoing email message states: Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The server responded: Insufficient system storage.

I'm using Thunderbird 140.6.0esr (aarch64) on a 2024 14" MacBok Pro running MacOS 15.7.3 (24G419).

I manage fourteen email addresses, with most of the traffic going to one primary account, either by direct addressing or forwarders from others of the addresses. Maybe not the most efficient setup, but it means I don't have to scan 14 different inboxes to find the messages I most need.

I currently use ±89 filters on this primary account to file messages in a LOT of mailserver-based folders, and a few folders on the laptop. ±90% of the traffic gets filed in server-based folders so I can use any device to access message history. (I should probably note that these filters and message-threading don't always play nice together.)

For a long time, one of the message filters I'll call "Filter BS" successfully filed specific messages in "Folder BS," a server-based folder 2 levels below the inbox. Folder BS also has 2 levels of sub-folders within it for annual and monthly filing.

Some time ago, I began to have problems with messages of many kinds (subjects/sources/etc.) going missing. Eventually, I searched and found them in Folder BS. In response, I deleted Filter BS, looked for but didn't find other filters responsible for these unexpected results, and managed incoming BS-related messages manually. But despite Filter BS having been deleted, non-BS-related messages still get "lost," meaning incorrectly filed in Folder BS, which is acting like a rogue black hole, sucking up everything that gets too close. I have not been able to identify any criteria for what turns up in Folder BS beyond "lots of stuff that doesn't in any way belong there."

Speculating that something's "off" with the BS folder's directory in a way that would be nearly impossible to fix, I'm trying to figure out the least inconvenient, least risky way to solve the problem.

Not knowing other ways I might compound the problem by making big moves with the MANY messages archived in the BS folder's 7 annual subfolders and their 12 each subfolders; and not knowing how to back up server-based in-box sub-folders, I'm stuck at an impasse.

How should I proceed?

Thanks in advance for any input.

I am not getting specific emails from ' Marcie Tilton Fabrics' . She sends 2 per day. I haven't gotten them for a couple months. I WANT THEM! I've called her company; I've resubscribed.

They are not in my bulk file.  Where are they?

They do not appear on my Thunderbird (PC- Mozilla), on my I-pad (Apple), on my phone(Samsung)

I hope you can help.