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How do I contact Firefox support directly?

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that… (funda kabanzi)

I have been told by my bank that firefox wants their customers who are having a problem with the website when using firefox to contact firefox directly. How do I do that? I have wasted way too much time trying to find that contact information. Any help would be greatly appreciated.

Asked by windspring12 10 izinyanga ezidlule

Last reply by greg.lenda95 7 izinyanga ezidlule

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Firefox Copy/paste bug on answers.microsoft.com

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it int… (funda kabanzi)

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

Asked by noel_envode 11 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 11 izinyanga ezidlule

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Issues with signing into my online banking account when you using firefox

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the si… (funda kabanzi)

I was told my bank that there has been an issue with firefox since the last upgrade. I can sign into my account, but if I try to do anything or click on anything, the site locks up and I can not do anything except for sign out. They told me that it was on your end and that you needed customers to reach out. It's becoming frustrating that I can't use firefox for this application. I can get into my account and do what needs to be done with other browsers. What can you do on your end. The bank is Mission Federal Credit Union. Thank you! I look forward to hearing back with good news!

Asked by windspring12 10 izinyanga ezidlule

Last reply by judmilla 8 izinyanga ezidlule

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weather icon on home page not able to change to my location

Hi, I love the new, little weather app/temperature icon in the upper left of the Firefox home page. HOWEVER, I really want to change it to a city closer to me. I looked… (funda kabanzi)

Hi, I love the new, little weather app/temperature icon in the upper left of the Firefox home page. HOWEVER, I really want to change it to a city closer to me. I looked up how to do it, but the directions seem WRONG. I cannot hover and find any way to change locations. Is it because I'm on a Mac? or ?

Can you help me? I'm using an iMac computer... everything works, it's updated, what could be wrong?

thanks, Kathy P.

Asked by kathyprice 11 izinyanga ezidlule

Last reply by CJ 8 izinyanga ezidlule

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I am unable to use my bank bill pay with Mozilla as of 8/1/2024. Are there changes to Mozilla that have blocked my bank?

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? … (funda kabanzi)

I am unable to use my bill pay with my bank using Firefox browser. However, I am able to use it logging on with Microsoft Edge. What has changed with Firefox recently? This has only become a problem as of today.

Asked by botchy110 10 izinyanga ezidlule

Last reply by Straggler 8 izinyanga ezidlule

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Video quality low on Youtube, video not playing on other sites

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unab… (funda kabanzi)

For about two months, video quality has been persistently low for me on Youtube. Quality options are limited to 360p and I am unable to change it. Additionally, I am unable to play video on other platforms such as Vimeo, Pinterest and other streaming sites. Sites return errors such as 'Player is unable to play video at this time' or error code 102630. I have refreshed my cache and reinstalled Firefox and neither have resolved the issue. Notably, this issue does not occur on other browsers such as Chrome or Microsoft Edge. As far as I know my drivers are up to date and the Windows Media Feature Pack is installed, although it shouldn't be an issue seeing as sites work on other browsers. The issue also persists in troubleshooting mode. I've gone through the console and included images of some interesting errors that might be of use, although I don't have the technical knowledge to know what they mean. Please inform me if there is any other information I can provide that would help. Thank you!

Asked by Jay 11 izinyanga ezidlule

Answered by Jay 8 izinyanga ezidlule

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Firefox seemt to have made a huge error by "Firefox 128 sends data per default Data for Advert agencies.

16.7.2024 I read this German article: Firefox 128 liefert per Default Daten für Werbetreibende Mozilla lässt eine neue Technologie für "datenschutzfreundliche digitale… (funda kabanzi)

16.7.2024

I read this German article:

Firefox 128 liefert per Default Daten für Werbetreibende

Mozilla lässt eine neue Technologie für "datenschutzfreundliche digitale Werbung" in den Firefox einziehen. Die Aktivierung erfolgt ohne Einwilligung der Nutzer.

Which means Firefox 128 Delivers per-default Data for Advert agencies. Mozilla allows a new technology for "Date protection friendly digit Advertising" on Firefox. The activation is without permission from the user.

This is not good at all. I am now thinking of rejecting Fierfoy and moving to Opera or similar. Why did Morzilla take this fatal step?

Asked by Bonzadog 11 izinyanga ezidlule

Last reply by gingrpowr 8 izinyanga ezidlule

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When links open Firefox, none of my saved items -- passwords, add-ons, etc. -- are available

When I receive an email that has a link, Firefox opens without any of my settings. This also happens with Firefox pop-ups, which indicate I don't have certain products, … (funda kabanzi)

When I receive an email that has a link, Firefox opens without any of my settings. This also happens with Firefox pop-ups, which indicate I don't have certain products, such as Web Advisor, even though I do.

I guess the first question is why a new iteration of Firefox is opened when I already have it running.

Asked by crl4242 11 izinyanga ezidlule

Answered by TechHorse 11 izinyanga ezidlule

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Firefox 128.0`

Since 128.0 was installed outlook.office.com/mail has stopped working. (Windows 11) My mail account has numerous shared groups. However these now fail to load with a me… (funda kabanzi)

Since 128.0 was installed outlook.office.com/mail has stopped working. (Windows 11)

My mail account has numerous shared groups. However these now fail to load with a messgae "Cannot load folders for "xxxxxxxxx" Decoding failed.

Additionally, while I can see new mails in the list (under focused and Other), the previews are all blank.

I do not get this error in Edge or Chrome in Windows.

Asked by Anthorin 11 izinyanga ezidlule

Answered by Anthorin 8 izinyanga ezidlule

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SSH links are opened without the user in since version 128

Hello, Since the version 128 (x86_64) on Windows 11, SSH links are no more opened with the user. The link tooltip at the bottom of the screen is showing the link without … (funda kabanzi)

Hello, Since the version 128 (x86_64) on Windows 11, SSH links are no more opened with the user. The link tooltip at the bottom of the screen is showing the link without the user too. Ex: ssh://root@10.0.1.1 -> will open ssh://10.0.1.1 instead. Thank you in advance

Asked by philippe33 11 izinyanga ezidlule

Answered by philippe33 8 izinyanga ezidlule

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Windows 7, 8.x Support (ESR 115) ends in september - right?

Hello everyone, support for Windows 7, 8 and 8.1 will end in September with the end of the ESR 115 branch. Corresponding support article Is this still the current stat… (funda kabanzi)

Hello everyone,

support for Windows 7, 8 and 8.1 will end in September with the end of the ESR 115 branch. Corresponding support article

Is this still the current status or are there any plans to support the old Windows versions for a little longer?

Thanks and regards, Martin

Asked by m.fessler1 11 izinyanga ezidlule

Last reply by James (On Leave) 9 izinyanga ezidlule

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Wall Street Journal Comments Not Appearing in Firefox

Hello, For the past couple weeks, comments on WSJ articles and opinions have not shown up in Firefox. They show up just fine if I use Edge. I'm running Firefox 128.0.2… (funda kabanzi)

Hello,

For the past couple weeks, comments on WSJ articles and opinions have not shown up in Firefox. They show up just fine if I use Edge. I'm running Firefox 128.0.2 on a Windows 10 computer.

I run uBlock origin. I tried disabling it, but that has no effect on the problem.

Any help would be appreciated. Thanks in advance.

Asked by g_e_fox 11 izinyanga ezidlule

Answered by g_e_fox 10 izinyanga ezidlule

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Want to see only fixed/pinned shortcuts on the New Tab page

Please add features so that the recently visited page during the Firefox shortcut does not apply to the shortcut list. I only want to see a fixed shortcut on the shortcut… (funda kabanzi)

Please add features so that the recently visited page during the Firefox shortcut does not apply to the shortcut list. I only want to see a fixed shortcut on the shortcut page Even the pages I recently visited have been added to the shortcut, so I have to remove them daily. It's so inconvenient.

Asked by jk7063 10 izinyanga ezidlule

Last reply by Sassa Status 10 izinyanga ezidlule

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Settings enabling themselves on update

Every time Firefox updates it keeps re-enabling settings on its own. Specifically 2 settings on the general tab keep enabling themselves in the "browsing" section, "Rec… (funda kabanzi)

Every time Firefox updates it keeps re-enabling settings on its own.

Specifically 2 settings on the general tab keep enabling themselves in the "browsing" section, "Recommend extensions as you browse" and "Recommend features as you browse"

I have disabled these settings dozens of times now, and every time Firefox updates it keeps re-enabling these 2 settings on its own.

Just now I updated to v128.0 and these 2 settings turned themselves on again.

Why is Firefox not respecting my settings? Why is Firefox allowed to modify my settings without my permission?

I have deleted and reinstalled Firefox already. I don't use profiles and am not signed into the browser, so no settings are getting carried over that way.

Asked by krazzykid2006 11 izinyanga ezidlule

Last reply by cor-el 9 izinyanga ezidlule

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New tab opens, cursor goes to bottom of page

For a few days now whenever a new tab opens, either by clicking a link in search results or by clicking a link in an email, the cursor jumps to the bottom of the page and… (funda kabanzi)

For a few days now whenever a new tab opens, either by clicking a link in search results or by clicking a link in an email, the cursor jumps to the bottom of the page and I have to scroll to the top of the page. I'm just getting started with Windows 11 on a new computer. What happened to cause this?

Asked by John Martin 10 izinyanga ezidlule

Last reply by John Martin 9 izinyanga ezidlule

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Tabs on bottom

Hi OK so I was having some issues with firefox where I had to reinstall it and this did in fact resolve the issues I was having. Problem I have is this though when I… (funda kabanzi)

Hi

OK so I was having some issues with firefox where I had to reinstall it and this did in fact resolve the issues I was having.

Problem I have is this though when I reinstalled it I first backed up my chrome folder which had all my custom CSS to move the tabs to the bottom of the header area and when I then reinstalled FF I then copied the folder back into my profile folder using the More Info under the help menu to make sure I was in fact in the right profile folder.

Problem is the code isn't moving the tabs and I seem to remember some issues with this the last time we had to fix FF that something had changed with the Chrome folders and such.

So what do I need to do to get my tabs back on the bottom again as I hate them up top!

Version: 128.0.3

Thanks!

Asked by scottish2 10 izinyanga ezidlule

Answered by TechHorse 10 izinyanga ezidlule

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Livestreams unable to play only on my PC and on Firefox

Twitch, Youtube Live, Netflix, Kick... it seems any live streaming platform cannot play. I am running Linux Mint 21.3, Kernel 5.15.0. They work on a different browsers, t… (funda kabanzi)

Twitch, Youtube Live, Netflix, Kick... it seems any live streaming platform cannot play. I am running Linux Mint 21.3, Kernel 5.15.0. They work on a different browsers, they all also work on Firefox my laptop, which is also on the same OS and Kernel.

I have tried everything: installed ffmpeg, installed unrestricted ubuntu codecs, refreshed firefox (twice), uninstalled/reinstalled firefox, ive tried without extensions, yet nothing.

Cant for the life of me figure it out, im not sure if its my PC or Firefox on this machine.

Asked by the.biela 11 izinyanga ezidlule

Answered by the.biela 11 izinyanga ezidlule

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Awful new behavior adding new tags to pages (Bookmarks) with already existing tags

If an URL already have many tags or longish tags I can no longer see suggested tags when starting to type tags. Image example illustrates. This URL already have the follo… (funda kabanzi)

If an URL already have many tags or longish tags I can no longer see suggested tags when starting to type tags. Image example illustrates. This URL already have the following tag list:

1942, Air_Ministry, boost, cruise, memorandum, MP, rpm, Spitfire, Spitfire_MkIX, Spitfire_MkV, Spitfire_MkVI

Old behavior was if started to type ", spi" it would list suggestions:

Spitfire Spitfire_MkIX Spitfire_MkV Spitfire_MkVI

Easy & clear to select from.

Now it lists all already existing tags before each suggestion:

1942, Air_Ministry, boost, cruise, memorandum, MP, rpm, Spitfire, Spitfire_MkIX, Spitfire_MkV, Spitfire_MkVI,Spitfire 1942, Air_Ministry, boost, cruise, memorandum, MP, rpm, Spitfire, Spitfire_MkIX, Spitfire_MkV, Spitfire_MkVI, Spitfire_MkIX 1942, Air_Ministry, boost, cruise, memorandum, MP, rpm, Spitfire, Spitfire_MkIX, Spitfire_MkV, Spitfire_MkVI,Spitfire_MkV 1942, Air_Ministry, boost, cruise, memorandum, MP, rpm, Spitfire, Spitfire_MkIX, Spitfire_MkV, Spitfire_MkVI, Spitfire_MkVI

Suggestions are scrolled right invisible outside the input box.

Who thought this was a good new feature? It adds nothing, I can already see existing tags, why would I want to see them repeated for each new suggested tag (while not actually seeing the suggested new tag)?

How can I turn this *!$&@! off and return to old behavior?

Asked by north3rner 11 izinyanga ezidlule

Last reply by north3rner 9 izinyanga ezidlule