Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Kusonjululiwe

Last Firefox update lost my all my saved logins/passwords and every bookmark I had.

Well done Firefox team. I got a notification this morning telling me I could update Firefox to the latest version and I had nothing urgent so I did. Imagine my suprise … (funda kabanzi)

Well done Firefox team.

I got a notification this morning telling me I could update Firefox to the latest version and I had nothing urgent so I did.

Imagine my suprise when all my bookmarks, my passwords and logins appeared to have disappeared. Well, not just "appeared", since I can't find them anywhere on my machine right now.

I've been using Sync for years and when I finally managed to connect (because apparently the password I had been using was wrong ? But did FF tell me ? No ...), I discovered nothing had been saved. Ever.

A really nice morning.

Asked by Alexis 4 izinyanga ezidlule

Answered by Alexis 4 izinyanga ezidlule

How to remove imported data from Chrome?

Hello, I was recently asked to import my saved passwords from Chrome, however the entire data including bookmarks, autofill data, history etc was imported over to Firefox… (funda kabanzi)

Hello, I was recently asked to import my saved passwords from Chrome, however the entire data including bookmarks, autofill data, history etc was imported over to Firefox. How can I remove this synced data from Chrome and revert it? Uninstalling Firefox and disabling sync did not work.

Asked by pele2life 3 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 3 izinyanga ezidlule

  • Kusonjululiwe

Firefox Sync Save Login and Password asks but does not remember

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved boo… (funda kabanzi)

I have Firefox Sync enabled in my Firefox browser on a few computers. When I logged in to Firefox Sync initially, it did sync-up my new computer with all of the saved bookmarks and history. I am not sure if any of my logins were saved). When I go to websites and login, I am prompted with the dialog to save my credentials, and I say ok, save. But the logins are not remembered. And in my about:logins page shows "no logins found". I don't care about retrieving any old logins, I just want to be able to save new ones and get the default behavior of saving logins working again.

Asked by ZN 3 izinyanga ezidlule

Answered by ZN 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

Firefox Android Phone Unlock Firefox Password

I have a new Android cellphone and my Unlock Firefox Password did not transfer to my new phone. How do I set a new Unlock Firefox Password. I'm so frustrated. Thank yo… (funda kabanzi)

I have a new Android cellphone and my Unlock Firefox Password did not transfer to my new phone. How do I set a new Unlock Firefox Password. I'm so frustrated. Thank you for any help you can give.

Asked by MCMarriott 6 izinyanga ezidlule

Last reply by cor-el 6 izinyanga ezidlule

  • Okugcinwe kunqolobane

My laptop died, I've got a new one, but Firefox Sync won't bring bookmarks & others into the new laptop

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing… (funda kabanzi)

Hello! As said, my laptop died suddenly a day ago. I had Firefox Sync activated. I have now installed Firefox in the new machine, logged into Sync but Sync is not syncing anything. Not even being able to "see" that I had a laptop before.

Any options to bring back my bookmarks?

Asked by eduardogulias 2 iminyaka edlule

Last reply by Bithiah 1 unyaka odlule

  • Okugcinwe kunqolobane

updated Firefox syn lost all bookmarks

Hello, I just upgraded my father Firefox and tried to sync his years of bookmarks and password information, but it isn't syncing on his account. can anyone help recover t… (funda kabanzi)

Hello, I just upgraded my father Firefox and tried to sync his years of bookmarks and password information, but it isn't syncing on his account. can anyone help recover these? we logged into our account, but forgot the password, so we reset the password and logged back in with the new password and non of the bookmarks are coming back up? if you please please can help ! thank you

Asked by hazelbank 2 iminyaka edlule

Last reply by monster 1 unyaka odlule

  • Okugcinwe kunqolobane

Multi-account Containers synced in wrong direction

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from wh… (funda kabanzi)

I installed Firefox on a new device and initiated a sync for multi-account containers - it promptly synced in the wrong direction. It eliminated all customization from what should have been the source (the existing device), overwriting it with the default settings of a first-time installation. I was quite surprised.

This leads me to a couple of questions.

1. Is there a sync version history or any way of rolling back a sync? 2. Is there a way to explicitly choose the sync direction?

Quite honestly it is very confusing that there is no reference whatsoever to which way an initial sync will go. I was hesitant to risk this, decided to trust it knew what to do (even though it didn't give me any indication that it did) and lost my gamble.

Firefox knows the device names, so can I suggest some basic reassuring UX be inserted into this process with something like "Initiate sync from X-DEVICE-FIREFOX to Y-DEVICE-FIREFOX?". A bit of clarity would be helpful here, as well as a way to roll back a syncing mistake instead of just having to gamble possibly losing hard-won customization with no going back.

Or have I completely stumbled past some obvious place where everything I'm requesting exists and is accessible already?

Thanks for any help anyone can provide.

Asked by DBT 2 iminyaka edlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

Unable to Sync on Android Firefox

Good day, i am unable to sync Firefox (desktop) to Firefox Android. After QR code scan and Approval, it stays stucked at this page. I tried on a different Android devices… (funda kabanzi)

Good day, i am unable to sync Firefox (desktop) to Firefox Android. After QR code scan and Approval, it stays stucked at this page. I tried on a different Android devices and same issue. I tried using email to login, same issue. It shows as "Working"

Android Devices LG G5 (android 8) LG G6 (android 9)

Asked by killerer 2 iminyaka edlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Import passwords from logins.json and key3.db from old firefox to new firefox 94

I used different methods like this one but it seems none of them are working. These are steps I'm doing: Closing firefox Deleteing new logins.json and key4.db cop… (funda kabanzi)

I used different methods like this one but it seems none of them are working. These are steps I'm doing:

  • Closing firefox
  • Deleteing new logins.json and key4.db
  • copying old logins.json and key3.db

However as soon as I open firefox it will create a key4.db file and overwrite login.json. I checked my old login.json is in correct format.

Asked by yamin8000 2 iminyaka edlule

Last reply by yamin8000 1 unyaka odlule

  • Okugcinwe kunqolobane

I can't get my Motorola G7 power phone to sync with HP 15 Notebook laptop. the QR code scanner will not come up on my phone to scan it off of laptop.

I can't get my Motorola G7 power phone to sync with my HP 15 Notebook laptop. They're both on the same network and I'm opening both of my browsers and Firefox wisher set … (funda kabanzi)

I can't get my Motorola G7 power phone to sync with my HP 15 Notebook laptop. They're both on the same network and I'm opening both of my browsers and Firefox wisher set as my default browsers and my phone will not pull up the QR scan code app.

Asked by Dirty D 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

  • Okugcinwe kunqolobane

Sync do not work on my work computer

Hello, I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems. What infor… (funda kabanzi)

Hello,

I try to sync with my work computer (windows 10) but nothing is imported. No bookmark, no password, nothing. I do not have any error message it seems.

What information could be useful to resolve this problem ? thank in advance.

Asked by pagouy 1 unyaka odlule

Last reply by FredMcD 1 unyaka odlule

  • Okugcinwe kunqolobane

downloaded firefox lockwise to my laptop

I downloaded Firefox lockwise to my laptop. I am running windows 7. Then i hit sync to my mobile phone, which does not have firefox on it. Now my phone is asking for a pa… (funda kabanzi)

I downloaded Firefox lockwise to my laptop. I am running windows 7. Then i hit sync to my mobile phone, which does not have firefox on it. Now my phone is asking for a password to unlock the phone. I have tried numerous passwords and still can't unlock the phone. My landline phone number is showing up on the screen when I push the on button, but when I swipe the screen it shows enter password to unlock. How do I get back to normal on my phone and delete sync from the phone? I have disconnected sync on my laptop with no success. Help ASAP please. email:

[Email address removed]

Asked by Firefox desktop lenova 2 iminyaka edlule

Last reply by Paul 1 unyaka odlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Lost passwords

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename … (funda kabanzi)

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Asked by HalFx64 2 iminyaka edlule

Answered by cor-el 2 iminyaka edlule

  • Kusonjululiwe
  • Okugcinwe kunqolobane

Lockwise is gone but Firefox is notso good as an autofill option

I'm using Firefox to save my passwords, but I'm having troubles in having a good experience with it now that lockwise is gone. And lockwise was not perfect either but sti… (funda kabanzi)

I'm using Firefox to save my passwords, but I'm having troubles in having a good experience with it now that lockwise is gone. And lockwise was not perfect either but still better.

If I create a new account on an app Firefox doesn't provide a way to autogenerate a password and then save the login data.

Please improve this feature because it is vital, especially if you deprecate the alternative.

Cheers

Asked by Giordano 1 unyaka odlule

Answered by Paul 1 unyaka odlule