Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
  • Okugcinwe kunqolobane

Can't Get Xfinity Billing Page To Load

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The sec… (funda kabanzi)

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The second is a Access Denied error and the third is a "waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

I reached out to Xfinity tech support and was told to try a different browser. I tried DuckDuckGo and that did work and let me login and pay my bill. I told the tech that I would still rather keep on using Firefox. He said "that's something that you would need to take up with Firefox since we now know the issue is with their browser"

How do I get this issue resolved so that I can keep using Firefox as I have for many years now?

Note: Already tried clearing cookies and browsing history with no difference.

Asked by simpleman2 9 izinyanga ezidlule

Last reply by simpleman2 8 izinyanga ezidlule

Linux mint firefox and google street view

Hello. I am using Linux Mint 21.3 cinnamon and Firefox 144.0.2 When I use Google maps and the yellow small pointer (cartoon) to go on a specific street, the window come b… (funda kabanzi)

Hello. I am using Linux Mint 21.3 cinnamon and Firefox 144.0.2 When I use Google maps and the yellow small pointer (cartoon) to go on a specific street, the window come black when shifting to street view. My only extension is disabled, hardware acceleration unchecked, cache cleared and cookies cleared. I have made fresh install and nothing help. Troubleshooting mode allow street view to work fine but normal mode don't work. Google chrome work good. Chromium work good. And finally, Firefox work ok on my Linux mint LMDE 6.

Any idea where to go to solve this issue?

Thanks for your support

André

Asked by A Guertin 5 ezinsukwini ezidlule

Last reply by jonzn4SUSE 9 amahora adlule

  • Kusonjululiwe

some web page drop down boxes don't work

FF 115.27.0 esr Desktop Win 7 Pro 64 bit. I regularly use a web site where the drop down box and other link do not work. https://nypost.com/us-news/. Nothing happen… (funda kabanzi)

FF 115.27.0 esr Desktop Win 7 Pro 64 bit. I regularly use a web site where the drop down box and other link do not work. https://nypost.com/us-news/. Nothing happens when click on the "Section" drop down at top of page. When get to the bottom of the page and click "See more stories" nothing happens. The web site works fine if I use Chrome on this pc and when I use FF on my Win 10 pc. I have tried disabling add-ons, start FF in Troubleshoot mode, refreshing FF, and disabling Tracking Protection. About the only thing I have done is remove FF and re-install. Any ideas?

Asked by oldman2 1 inyanga edlule

Answered by jonzn4SUSE 1 inyanga edlule

  • Kusonjululiwe

No 'X' When Viewing Google Reviews-Answered

Version: 115.27.0esr Hello. I 'might' be missing a detail but there is no 'X,' in the top right corner, when viewing Google Reviews. Clearing cookies, closing and reop… (funda kabanzi)

Version: 115.27.0esr

Hello.

I 'might' be missing a detail but there is no 'X,' in the top right corner, when viewing Google Reviews.

Clearing cookies, closing and reopening the browser, and rebooting the PC are not successful.

Asked by Buddy2014 2 izinyanga ezidlule

Answered by jscher2000 - Support Volunteer 2 izinyanga ezidlule

Xfinity Streaming

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity… (funda kabanzi)

As of 7/10/2025, Xfinity Streaming does not open through Firefox. I much prefer Firefox to any other browser so I am a little mystified as to why all of a sudden Xfinity Streaming does not open. I receive my Comcast email through FireFox but when it comes to streaming content, the Xfinity logo just sits there and does not open.

Asked by Royce Saunders 4 izinyanga ezidlule

Last reply by Denys 2 izinyanga ezidlule

  • Okugcinwe kunqolobane

Unable to log in to "trusted" web sites with Firefox.

Hello, Thanks in advance for your help. I am having trouble logging into "trusted" web sites with Firefox and every update seems to add to my problem. By "trusted" web si… (funda kabanzi)

Hello, Thanks in advance for your help. I am having trouble logging into "trusted" web sites with Firefox and every update seems to add to my problem. By "trusted" web sites I mean sites like Charles Schwab, Spectrum and iCloud as well as my city's water department and my local hospital's portal. It doesn't matter whether I use "normal" Firefox or its privacy mode or safe mode-the problem persists. I am running Firefox version 134.0.2 but the problem goes back several months. I have Windows 10 and use Malwarebytes Browser Guard. The only other add on I use is Print Friendly & PDF. It doesn't matter whether these addons are running or not. The problem seems to involve either a loop, blank fields or very odd error messages. Some examples are below:

iCloud allows me to get to the point where it asks me to supply the 6 digit verification code. I enter the code and the site loads. Approximately 2 seconds later, before I can navigate to anything in iCloud, I am taken back to the log in screen to start over. The loops repeat as often as I want to try. Clearing cache and history does nothing. Since there is nothing abnormal (no error message or blank fields) I have not included a screen shot.

Spectrum allows me to enter my credentials waits a while and then gives me an odd error message about Feature Unavailable and suggests that I try logging in from home. I might add that all of these problems occur while I AM at home. Screen shot attached.

Charles Schwab allows me to get to the log in screen but the screen is unusable. There is a message that the session has timed out and I need to log in. The log in sections of the screen are blank which leads me to believe that the page is not loading all the way but that is a guess. Screen shot is attached.

I can log into all these pages with Edge (which I dislike using) with no problems at all.

I have Firefox set to automatically delete cookies and site data when closed. Privacy is set to Standard.

I would really appreciate any help that you can give me. Please note that the screen shots are BMP files that I had to rename to GIF files to get them to upload.

Thanks again,

Charley

Asked by Charles Butterfield 9 izinyanga ezidlule

Last reply by Charles Butterfield 7 izinyanga ezidlule

  • Kusonjululiwe
  • Ikhiyiwe
  • Okugcinwe kunqolobane

Google passkeys stopped working on mac

This morning I went to check my email on gmail, and google asked me to sign in again. Easy, I thought. I entered my account, and then google asked for my passkey. Until t… (funda kabanzi)

This morning I went to check my email on gmail, and google asked me to sign in again. Easy, I thought. I entered my account, and then google asked for my passkey. Until this morning this meant that on my mac it would ask me to place my finger on the right key on the keyboard. This morning it just froze firefox indefinitely. I then tried on Safari, and it worked as expected. I checked the version of firefox: it's 136.0.1. Obviously something changed (i.e. broke!) with the new version. Has anybody else experienced this? Any suggested fixes?

Asked by Victor Miller 8 izinyanga ezidlule

Answered by Victor Miller 8 izinyanga ezidlule

  • Okugcinwe kunqolobane

Government Website - VA and SSA, non compatibility

Are you aware of the incompatibility of these two government websites that no longer are compatible with Firefox? The VA appointments of the HealtheVet site are no longe… (funda kabanzi)

Are you aware of the incompatibility of these two government websites that no longer are compatible with Firefox? The VA appointments of the HealtheVet site are no longer working and when I called for support they sent me to the chrome browser and says it is not compatible with Firefox. The same is now also true with the SSA website. This is a problem with Firefox or the government being forced to use chrome compatible sites only. YES, it needs to be fixed on one side or the other. Do I need to contact Congress?

Randy

Asked by Randy van Heusden 10 izinyanga ezidlule

Last reply by Randy van Heusden 10 izinyanga ezidlule

  • Okugcinwe kunqolobane

website will not load

cannot open allmusic.com website anymore on firefox. this website opens fine on other browsers. Only Firefox is the problem. Any suggestions? … (funda kabanzi)

cannot open allmusic.com website anymore on firefox. this website opens fine on other browsers. Only Firefox is the problem. Any suggestions?

Asked by dpatenaude1 7 izinyanga ezidlule

Last reply by jonzn4SUSE 7 izinyanga ezidlule

Sites in the latest versions stopped opening.

After upgrading my 128 esr to 140 esr, some sites stopped opening. In regular versions, it has not opened for a long time. There are many such sites, for example, qwen3.a… (funda kabanzi)

After upgrading my 128 esr to 140 esr, some sites stopped opening. In regular versions, it has not opened for a long time. There are many such sites, for example, qwen3.app or temp-mail.io. It thinks for a long time and finally a message that the time has expired. Chromium is ok.

Asked by guest 3 izinyanga ezidlule

Last reply by dnsmcbr 3 ezinsukwini ezidlule

MSN SITE NOW WORKING AT ALL

Hi. No matter what I do, Firefox will not work with MSN. I have spent days following all sorts of on line advice. Links to news stories will not open at all. I have reset… (funda kabanzi)

Hi. No matter what I do, Firefox will not work with MSN. I have spent days following all sorts of on line advice. Links to news stories will not open at all. I have reset router, reinstalled firefox and done loads of other actions. Other browsers work fine. Any advice before I ditch FF? Thanks

Asked by DK2025 2 emasontweni adlule

Last reply by Denys 1 isonto elidlule

Spurious Error 403

I am a pensioner in te UK. Due to restricted mobility I spend a lot of time using Firefox to access many web sites. This normally works perfectly. Today I tried to access… (funda kabanzi)

I am a pensioner in te UK. Due to restricted mobility I spend a lot of time using Firefox to access many web sites. This normally works perfectly. Today I tried to access the web site of national chain store specialising in outdoor clothing and equipment because I need a new showerproof jacket. I have never used that site before, yet Firefox reported Error 403 : Forbidden. Have you people never been told tat error messages are supposed to be useful? What is Forbidden. Why when it has not happemed before?

The web site is https://www.millets.co.uk/

I have a web site so I have other browsers just for checking for layout problems.

I tried Chromium, same error but the message said You are not authorised to access this site. Presumably that is what your incompetent message should have said. But why should a pensioner trying to buy something from a chain store ever need any sort of authorisation?

I tried Opera. Connected me no problem!

I tried Edge. Connected me no problem.

Clearly somebody somewhere is an incompetent idiot, but it isn't me. So who is it? If it is yourselves then please do something to fix this.

Asked by d.lazenby 1 isonto elidlule

Last reply by d.lazenby 1 isonto elidlule

Flash Player update message

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question agai… (funda kabanzi)

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question again. I had to stop using my favorite browser because of this. You all used to help your users but alas, no more. Here is a link to my previous question and then below is my present question;

https://support.mozilla.org/en-US/questions/1473866

I am running a fully updated Windows 11 computer. I have 4 fully up to date browsers; Vivaldi 7.5.3735.66 (Stable channel) (64-bit); EDGE Version 139.0.3405.125 (Official build) (64-bit); DuckDuckGo version 0.126.3; and Firefox 142.01. I play Bejeweled Blitz on FaceBook. The game works perfectly on all browsers EXCEPT Firefox. When I try to play on Firefox I get a message that says I must "upgrade to the latest version of Flash:. There is NO flash anymore. Why am I getting this message on Firefox but the game works just fine on all other browsers?

Asked by notnats 2 izinyanga ezidlule

Last reply by Denys 1 inyanga edlule

  • Okugcinwe kunqolobane

Website Support

https://www.pge.com/ https://my.dmv.ca.gov/ Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium … (funda kabanzi)

https://www.pge.com/ https://my.dmv.ca.gov/

Websites such as the Sites above are not working in Firefox or other Open Source Browsers. I am being forced to use Chromium in this case to complete payments and add items to the DMV Cart and complete a payment for example. I do not want to have to do this. I do not want to be forced to use a Closed Source Browser such as Microsoft Edge or Google Chrome or Apple Safari. Or, Even the Open Source version of Google Chrome Chromium. Companies like PGE are deciding to drop support for Firefox as the State not enough users use Firefox. They are forcing the market to use a Non Open Source Browser. This is a Problem. This is not good for Competition and the Internet as a whole. Not good for me as I am a Linux User. The PG&E website does not even load when using Firefox. The DMV site loads but does not allow one to complete any Payments for Example. At this time one can only view Information on the DMV website.

Asked by thaws1981 9 izinyanga ezidlule

Last reply by cabasue 3 izinyanga ezidlule

  • Okugcinwe kunqolobane

i have no idea what's happening. I've been abandoned by GeekSquad. and i can't send emails.

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it… (funda kabanzi)

i write an email and it automatically goes to the outbox,.... but it never is sent. my sense is that it's trying to send emails via another browser... not firefox and it just locks it up.

Asked by lmartyn 6 izinyanga ezidlule

Last reply by jscher2000 - Support Volunteer 6 izinyanga ezidlule

  • Kusonjululiwe

firefox & youtube tv

for some reason my youtube tv claims it needs to be updated so can not watch tv in settings it claims to be the latest version 115.29 but google claims it is 144.01… (funda kabanzi)

for some reason my youtube tv claims it needs to be updated so can not watch tv in settings it claims to be the latest version 115.29 but google claims it is 144.01 so have no clue how to update if that is why I can not watch tv trying to ask mozilla is pointless with there b/s excuses which is part of firefox

Asked by Libra925611 2 emasontweni adlule

Answered by Libra925611 2 emasontweni adlule

Harborfreight breaks when responding to a search

Again ONLY in FF harbor freight search function breaks when entering a search. Yes, please don't give me the MS ctrl-alt-del type of response about cookies.... That was … (funda kabanzi)

Again ONLY in FF harbor freight search function breaks when entering a search.

Yes, please don't give me the MS ctrl-alt-del type of response about cookies.... That was done many times before posting this. The website works fine in Brave. MS Edge well, let's not speak of it in public company shall we.

So, now what the heck is happening to FF???? I have contacted HF three times and they referred me to use other browsers other than FF. No, I DO NOT have multiple extensions nor themes. FF is bare bones but for uBlock. Hardware acceleration is off and MS Clear type is on. Anybody wanna fess up, who broke this????

Asked by SheepDog 4 izinyanga ezidlule

Last reply by SheepDog 4 izinyanga ezidlule

Text in header <th> cells not visible (plus other font issues)

Myself and a colleague who both use Firefox on Mac are experiencing the exact same issues. 1. Table header cells don't show their text, unless we specify a font for the … (funda kabanzi)

Myself and a colleague who both use Firefox on Mac are experiencing the exact same issues.

1. Table header cells don't show their text, unless we specify a font for the table

I tried to put an example of the HTML here but it was rendered as a table by this page. I'll add some images of the code instead to show it.

In Firefox the Header cells are not visible, but in Chrome the text appears correctly.

If we add CSS like...

<style> table { font-family: Arial, Helvetica, sans-serif; } </style>

...in the header then the missing text in the THs appears.


2. Other font issues

The Wave accessibility extension has text that doesn't appear and throw errors like this in the console...

downloadable font: rejected by sanitizer (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:3) source: moz-extension://b86260c9-33f6-4529-b12f-a101d8607bd4/styles/open-sans-v17-latin-regular.woff

These only occur on Firefox on our Macs. Fine on PC and other browsers on the Macs.

We tried a whole series of tweaks to settings to try fix this.


I have tried resetting Firefox and doing a fresh install but nothing fixes either issue. Are these known issues with recent Firefox releases on Mac?

Asked by darrenj1 3 izinyanga ezidlule

Last reply by darrenj1 3 izinyanga ezidlule