Yonke imikhiqizo Community Forum

Hi all,

After thoroughly searching this database, I could not locate an answer to the issue I am facing, although there seem to have been several similar cases.

My former university has recently decided to delete alumni email accounts, so I am using Thunderbird for email transferring from university to GMail (added both accounts to Thunderbird and then began copying emails and folders). Transfer is slow, depending on the server capabilities etc., but I am going folder by folder and so far it has been fine. I began the transfers a week ago.

Last night I noticed my Thunderbird inbox for my school is not showing anymore. The profile folder is only showing one file (.msf) for Inbox, instead of what should be, in my understanding, two files.

Thunderbird is still communicating well with the university email server because I made a folder rearrangement on the university webmail service (outlook.com) and it showed on Thunderbird. In addition, all my Inbox emails appear fine on the university webmail service (outlook.com).

Any ideas? This is obviously important and urgent.

Thank you in advance.

Been getting a bunch of this, usually in my TB TRASH folder, I think from the Outlook online server.

The server couldn't retrieve the following message:

Subject: "<Removed for PII>"

From: "Not available" ("Not available")

Sent date: 10/31/2024 2:25:02 PM

The message hasn't been deleted. You might be able to view it using either Outlook or Outlook Web App. You can also contact the sender to find out what the message says.

I have 2 personal email accounts: Outlook and Gmail. My client is Thunderbird. Running Win11 25H2. Far as I know, problem began recently. This is a screenshot of some messages from TBirds TRASH folder.

User's image (In images) Thunderbird just tried to fetch emails. Got a notification that it could not get messages, this time from GMail.

What does this mean? Outlook/Gmail servers or Thunderbird? What do I need to do?

Why suddenly has Thunderbird stopped logging my messages that I filter manually even though I have logging enabled? It used to work just fine. It no longer logs ANY message filtering. I have not changed any settings. I depend on it especially to confirm that new filters I set are working properly. How can i fix this?

Why are older emails disappearing from the Inbox? It didn't do this when I was using Windows 7SP1. Now I have Windows 11 and it seems the Oct and Nov emails I had have disappeared. Only Dec emails are in the Inbox.

Recently my Thunderbird mail has been 'glitchy'.

Sometimes I receive audible alerts for emails, other times I don't.

Sometimes the number of new emails received is correct, other times it shows 4 new emails when, across all my accounts, the number is 2 (for example).

Are either or both of these known issues?

I also noticed when I was watching a live music stream on TikTok last week, I 'had' no emails for almost 2 hours. As soon as I left TikTok and closed my browser window emails 'arrived', one timestamped 45 minutes earlier. The settings for that account are set to check for emails every 5 minutes.

Could the Chinese be 'watching me' 😁 or is there another more innocent explanation?

Whenever I forward an email, I end up with two copies of the forward in my "Sent" folder. I can't be sure, but I think this behavior started recently and has not always been the case.

New email and replies do not create duplicates.

Is there some setting I can adjust to stop this happening? Thanks.

I installed Thunderbird a few days back. Initially, it downloaded messages, but now it is not checking emails automatically, and I have to open the app and push to check the email accounts. I am using a Samsung Galaxy S23 phone if it is relevant. Please help to solve the problem. Thanks.

I'm using Thunderbird 140.6.0esr (aarch64) on a 2024 14" MacBok Pro running MacOS 15.7.3 (24G419).

I manage fourteen email addresses, with most of the traffic going to one primary account, either by direct addressing or forwarders from others of the addresses. Maybe not the most efficient setup, but it means I don't have to scan 14 different inboxes to find the messages I most need.

I currently use ±89 filters on this primary account to file messages in a LOT of mailserver-based folders, and a few folders on the laptop. ±90% of the traffic gets filed in server-based folders so I can use any device to access message history. (I should probably note that these filters and message-threading don't always play nice together.)

For a long time, one of the message filters I'll call "Filter BS" successfully filed specific messages in "Folder BS," a server-based folder 2 levels below the inbox. Folder BS also has 2 levels of sub-folders within it for annual and monthly filing.

Some time ago, I began to have problems with messages of many kinds (subjects/sources/etc.) going missing. Eventually, I searched and found them in Folder BS. In response, I deleted Filter BS, looked for but didn't find other filters responsible for these unexpected results, and managed incoming BS-related messages manually. But despite Filter BS having been deleted, non-BS-related messages still get "lost," meaning incorrectly filed in Folder BS, which is acting like a rogue black hole, sucking up everything that gets too close. I have not been able to identify any criteria for what turns up in Folder BS beyond "lots of stuff that doesn't in any way belong there."

Speculating that something's "off" with the BS folder's directory in a way that would be nearly impossible to fix, I'm trying to figure out the least inconvenient, least risky way to solve the problem.

Not knowing other ways I might compound the problem by making big moves with the MANY messages archived in the BS folder's 7 annual subfolders and their 12 each subfolders; and not knowing how to back up server-based in-box sub-folders, I'm stuck at an impasse.

How should I proceed?

Thanks in advance for any input.

Just installed version 146 and deleted all my old profiles because there were too many errors with TB syncing renamed folders and not the new versions.

Selected EWS to attach our Office365 account which all seemed to work well, but it only finds a few of my folders (luckily all correct), but doesn't find Inbox, Trash etc.

It also doesn't seem to want to download all the email, despite selecting that in the Account Settings.

The Subscribe option is not available under the File menu.

Been using it for 25 years or so, but may have to give up if I can't get my inbox.

Screenshots attached showing what Thunderbird shows vs. OWA.

Thanks for any ideas.