Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo
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Webpages are not loading, at all on FF for Android

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results. No matter what… (funda kabanzi)

I have no idea what is happening... But after restarting, clearing my cache, making sure I have data and it is working for other apps... Still no results.

No matter what, whether I try to type in a URL, click on a link in the google app, or refresh a page I already have open, the app doesn't even attempt to load a page or throw up an error. Just a blank background, no loading bar, no error messages, and no redirects...

FF for Android Version 112.2.0 Build #2015946691

Asked by x10guy 1 unyaka odlule

Answered by Paul 1 unyaka odlule

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truncated text with firefox 115.0.1 android 9

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by - pnystrom 7/22/21, 9:44 PM and moderated by Paul. Duc… (funda kabanzi)

Having web pages with missing, truncated text or blank rendering similar to error reported to Mozilla support by -

pnystrom 7/22/21, 9:44 PM

and moderated by Paul.

Duck Duck Go list of search results has missing text and blank space, for example. Same missing text happened with earlier version of Firefox but is worse with this version update. Have Motorola moto 6g play phone.

Asked by berg.eedward 1 unyaka odlule

Last reply by Garrett24 1 unyaka odlule

  • Ikhiyiwe
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Tab transfer.

How do i transfer my tabs, tab history, settings from my old phone to my new phone? The help article wasn't clear on the difference between sending and receiving.

Asked by Sin Shadow Fox 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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tabs and auto updates

I just lost several hundred tabs on Firefox mobile right after it updated itself. The most recent tabs show only ten of those tabs, which were all opened and closed tod… (funda kabanzi)

I just lost several hundred tabs on Firefox mobile right after it updated itself. The most recent tabs show only ten of those tabs, which were all opened and closed today and aren't part of what I need to restore.

How do I get my tabs back? I've seen no 'restore previous session' option. My laptop only shows the few I have open now. What do I do to restore them?

Asked by Katerpie 7 izinyanga ezidlule

Last reply by Paul 6 izinyanga ezidlule

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Delete ALL bookmarks in Android Firefox

Firefox Sync loaded all of my Bookmarks 4 times so I have this huge list of bookmarks. I want to delete them all and start over. How do I do this without doing it one by… (funda kabanzi)

Firefox Sync loaded all of my Bookmarks 4 times so I have this huge list of bookmarks. I want to delete them all and start over. How do I do this without doing it one by one? Also, is there a way to open bookmarks straight from the menu instead of going through several menus to get there.

Asked by davewhitearcata 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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Tabs in Android

Hi, I would like to be able to switch from tab to tab in 'Firefox Android'. The tabs are not listed next to the two dots ':' Can someone help me with this? This would be… (funda kabanzi)

Hi,

I would like to be able to switch from tab to tab in 'Firefox Android'. The tabs are not listed next to the two dots ':' Can someone help me with this? This would be much appreciated, as I enjoy 'Mozilla Firefox' very much. Thank you.

Asked by DTS 2 izinyanga ezidlule

Answered by DTS 2 izinyanga ezidlule

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Android app unusable

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I ope… (funda kabanzi)

Just like many people here and in the Play Store reviews, the Firefox app stopped working for me since about a week. When I type something in the search bar or when I open a link from an external app, the page does not load and stays blank. Sending links from another device also does not work.

Does anyone know if developpers are aware of the issue ? I could not find an entry on bugzilla.

About firefox screenshot below. My phone is running on Android 12.

Copy of a reply I posted in someone's question about the same issue:

Same problem for me.

I first had this issue with 114.

After updating to 114.1.1, the issue was fixed for a few hours but came back.

Updating 114.2.0 didn't change anything...

Asked by Killian 1 unyaka odlule

Answered by Paul 1 unyaka odlule

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Firefox cannot open any websites on mobile data, but other browsers can

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every oth… (funda kabanzi)

This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

Asked by Danington 1 unyaka odlule

Last reply by Danington 1 unyaka odlule

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Firefox Nightly Will NOT Sign in To Synch

I've been using Firefox Nightly for Android and Firefox for Android for years without issue. I've left Nightly at build 68.5a1 as it has several features that later buld… (funda kabanzi)

I've been using Firefox Nightly for Android and Firefox for Android for years without issue. I've left Nightly at build 68.5a1 as it has several features that later bulds removed. I sync across all my mobile devices but NOT with my desktop. When a website requires a newer browser version to run, then I switch to plain Firefox.

Today Nightly would NOT open. It opened and pointed to an offline file. I noticed it was marked by "///". I'm sorry I didn't take a screenshot or note the file.

Reading several posts, I removed Nightly, purged the cash and purged the data. Then I reinstalled Nightly from the apk file I saved. While the install went without a hitch, it will NOT permit me to sign in to synch the data saved in all my other devices. It just spins as this image shows.

I read a post indicating a direct url for sign in and tried it. But it only worked for Firefox and NOT Nightly.

How do I resolve this?

Asked by newwave2553 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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watching video fullscreen first time

Dear Mozilla support, For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and complete… (funda kabanzi)

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

Asked by rickhekman 1 unyaka odlule

Last reply by Paul 12 izinyanga ezidlule

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Android Firefox loses all user data, including bookmarks, passwords, tabs when upgraded

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was inst… (funda kabanzi)

I recently made the (apparently) foolish decision to allow Firefox to upgrade using the Play store App. This is on a Galaxy S8 running Android 9. Firefox 109.2.0 was installed and upon opening the App, all of my user data was gone. No tabs, bookmarks, saved passwords or other settings were available.

This is unacceptable. There appears to be no way to recover the lost information, but I am opening this case to determine if there is a recovery strategy. Of course, I don't really want to run version 109.2.0 and will revert back to something that works without losing data as soon as the missing data is recovered.

I'm not sure why the Firefox Devs seem to think that user data is a disposable and unimportant item, but I would encourage a full review of their processes to determine why they have failed so badly.

In the meantime, if anyone has a method that might be used to recover the old profile data, that would be very helpful.

Some notes: 1) No, I don't use Sync (or whatever they are calling it today) because it is a security risk in my view to have any third party including Mozilla know my bookmarks. 2) about:profiles does not work. 3) I'm not sure what version was installed earlier, but AdBlock Plus was working fine, so it may have been a year or more since my last update.

Thanks in advance for any help you can provide.

Asked by firefoxlosesuserdata23 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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Nothing is loading--everything is gray

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other in… (funda kabanzi)

Nothing will load in my browser after an Android update to my phone last night. All pages that I was viewing yesterday on different tabs remain gray--no error or other indication of how to fix this. Chrome and Incognito load the same pages without issue and work fine.

I suspect the issue was introduced with the Android update to my phone last night but not sure.

Asked by Bill 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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After latest android firefox update v114.1.0 - all web pages blank

Android Firefox v114.1.0 (Build #2015955411), 4bddc25255+ Samsung Galaxy S9+ Android v10 Hello, Firefox was upgraded on my Android phone to the version above yesterday,… (funda kabanzi)

Android Firefox v114.1.0 (Build #2015955411), 4bddc25255+ Samsung Galaxy S9+ Android v10

Hello,

Firefox was upgraded on my Android phone to the version above yesterday, and all existing tabs or any new websites are now blank (see second image attached). No page will load, no open tabs have any content / cant reload them etc. Clearing cache for the app, hasnt worked either.

Just hoping there is a fix rather than blowing everything away and then finding out there is still an issue.

Asked by firefox2350 1 unyaka odlule

Answered by Paul 1 unyaka odlule

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Picture in Picture Mode Nonfunctioning

The picture-in-picture function no longer works on my phone when viewing YouTube videos on my Android Firefox app. In previous versions, I was able to enter full-screen… (funda kabanzi)

The picture-in-picture function no longer works on my phone when viewing YouTube videos on my Android Firefox app.

In previous versions, I was able to enter full-screen mode while playing a YouTube video, then click the "home" button on my phone, and the video would play in picture-in-picture mode while I scrolled through other apps.

I am fully updated as of today (4/11/2023), I have tried the functionality with no add-ons and with the "Video Background Player" add-on, and I have double-checked to make sure that the "picture-in-picture" permission is checked for the app (it is).

My device specs are attached in the image below.

Thank you for your time and consideration.

Asked by hc_white87 1 unyaka odlule

Last reply by Paul 1 unyaka odlule

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long press no longer brings up save option

Not sure what has happened but in the last 2-3 days I am no longer able to long press on an image or video in Firefox mobile browser to bring up options to save, share et… (funda kabanzi)

Not sure what has happened but in the last 2-3 days I am no longer able to long press on an image or video in Firefox mobile browser to bring up options to save, share etc.

Happens on multiple websites including ones that worked previously, can't remember if Firefox updated in the last few days but the issue has only just started.

Have cleared cache, reinstalled, all permissions needed to save images/videos are allowed, but had no effect on this issue.

Asked by adam_woolston4 1 unyaka odlule

Last reply by adam_woolston4 1 unyaka odlule

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Firefox crashes Pixel 6a

Once a while Firefox would freeze up and when that happens it would without fail reboots the phone if the phone goes to sleep and if I don't force close the app quickly. … (funda kabanzi)

Once a while Firefox would freeze up and when that happens it would without fail reboots the phone if the phone goes to sleep and if I don't force close the app quickly. It might've done so anyway without putting it to sleep but I haven't tested leaving the screen on long enough. I noticed that if I was quick enough and force stop the app the phone doesn't reboot, but that window is really short. Maybe 2 seconds or so. Suffice to say force stopping didn't always work since the window is so short. When Firefox freezes other apps and phone functions work normally. It's been ongoing for a while through multiple updates. I see some people have already reported this same issue here. Can Mozilla fix this please? I have uBlock origin addon installed thanks. Also this never happened with my Pixel 3 phone which I was using up until a few months back so maybe it's pixel 6a specific. Alot of people have this same issue with pxiel6a from googling. It can freeze on any site I visit but one example is reddit.

Asked by bluechair 1 unyaka odlule

Last reply by talhaateeq95 1 unyaka odlule

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Address bar gets cleared when I accidentally touch the gesture area at the bottom of the screen on Android

This issue drives me nuts. On Firefox for Android, when I'm typing something in the address bar, if I accidentally touch the gesture area that's right below the keyboard … (funda kabanzi)

This issue drives me nuts. On Firefox for Android, when I'm typing something in the address bar, if I accidentally touch the gesture area that's right below the keyboard (under the spacebar), the address bar gets cleared and everything I just typed disappears. This could be after typing an entire series of words for a Google search. I'm REALLY sick of having to retype everything whenever this happens, which is frequently. I don't understand why this clearing behavior is even necessary.

Asked by frank267 1 unyaka odlule

Last reply by frank267 1 unyaka odlule