Kukhonjiswa imibuzo ethegiwe: Veza yonke imibuzo

feedback about why I no longer use this browser

I dislike how bad the customer service is. Firefox doesn't listen to anyone and works hard to make sure they cannot listen to anyone. Notice how this link doesn't work: h… (funda kabanzi)

I dislike how bad the customer service is. Firefox doesn't listen to anyone and works hard to make sure they cannot listen to anyone. Notice how this link doesn't work: https://qsurvey.mozilla.com/s3/Give-feedback-landing-page

However, the main reason I no longer use this is the back and forward buttons don't work on 3rd part mice. It;s really annoying, and I don't want to get carpal tunnel over manually reaching for buttons that don't actually require that.

In short, I'm not a masochist. I want products that are not frustrating; who doesn't? The "community" (i.e. outsourced customer service to unpaid lemmings who give their one and only lives to this for some reason) doesn't result in changes or answers.

Because Mozilla refused to receive feedback elsewhere, I need to post this here to give them some kind of a clue that they're moving in the wrong direction. 3rd party hardware is everywhere. Accommodate it or fall behind into uselessness.

Asked by whydoesntthisjustworkproperly 2 izinyanga ezidlule

Last reply by cor-el 2 izinyanga ezidlule

Strange behaviour when copying images on Mac

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first t… (funda kabanzi)

Long time listener, first time caller... :) [Seriously have been using and loving Firefox/Mozilla since 2004-2005, before that was Netscape Navigator, this is the first time I can recall having an issue that I can't find already written up and solved. Hence, this post.]

I've been having some odd issues with Firefox (85.0.2 64-bit) on my Intel Mac (Big Sur 11.2.1) for the past few months, and this morning decided to dig in deeper.

The backstory: When I’ve wanted to copy and image and paste it into Apple Messages, the images sometimes don’t send because Messages doesn’t support TIFF, WEBP, or PNG formats when sending to someone who doesn’t have an iMessage account (aka using standard MMS like to Android phones). So, I then have to convert the failed image to JPG, delete the failed message, and drag the saved JPG image file into Messages and can then resend it.

The issue: Today, I discovered that when I copy a JPG image from Firefox, and paste it into Apple messages, it seems that it doesn’t send because it appears to be either copied or pasted as a different format than the original image?

To reproduce:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “View Image Info”
  3. Right-Click on the JPEG image and select “Copy Image”
  4. Paste into Messages to send to someone who doesn’t have an iMessage account
  5. Hit enter to send
  6. Wait a few seconds for failure
  7. Click on failure Info
  8. Right-Click on image and select Open
  9. Preview shows the file as TIFF not JPG

To simplify:

  1. Go to a web site with a JPG image ( http://www.lunarbaboon.com for example)
  2. Right-Click on the JPEG image ( comicorder038.jpg for example) and select “Copy Image”
  3. Open Preview and select “New from Clipboard”
  4. Select “Tools -> Show Inspector”
  5. Preview shows the file as PNG not JPG

What I’ve tried: Copy & paste of same image from Firefox - Safe Mode fails - So, doubt it is something in my Firefox config Copy & paste of same image from Safari works - So, doubt it is something MacOS related However, copy & paste of same image from Chrome fails too - So, maybe it is something MacOS related?

Any suggestions on what to try next?

Asked by sck626 2 emasontweni adlule

Last reply by cor-el 23 amahora adlule

Old profile somehow not saved when got new computer

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no … (funda kabanzi)

Hi. I am on a brand new MacBook Pro with no access to my old one, and am unable to access my old Firefox boomarks. I didn't make a back up of my Firefox bookmarks and no matter what profile I try to recreate on Firefox, can't access them.

Do you know if I have any options for recovering my old bookmarks? Firefox says it automatically creates backups of profiles, but I don't understand how to activate or access these.

I cannot tell anything about my old Firefox profile from loading about:profiles page.

Thank you, Anna

Asked by hopedare9 1 isonto elidlule

Last reply by jscher2000 1 isonto elidlule

Firefox keeps randomly resetting

Every 2 to 3 days sometimes longer, Firefox will randomly reset itself and close out all windows and tabs to a single window and different search engine. Restore last ses… (funda kabanzi)

Every 2 to 3 days sometimes longer, Firefox will randomly reset itself and close out all windows and tabs to a single window and different search engine. Restore last session is never available when this happens even though I have that selected and checked and it does work when I manually close out windows and tabs myself so i know that preference is selected. My search engine preferences are always reset and have to restore defaults as well. Mac os Big Sur 11.2

Thanks to anyone who can help me solve this sudden mystery. Long time user of firefox on macbook pro and mac towers.

Ronnie DiCicco

Asked by dicicc 1 isonto elidlule

Last reply by cor-el 1 ihora elidlule

When cache passes 400, Firefox slows down

Firefox always up-to-date MacBook Air (125 TB mem) always up-to-date (5 yrs old, otherwise working perfectly). Mostly browsing social media, blogs, newspaper articles. (v… (funda kabanzi)

Firefox always up-to-date MacBook Air (125 TB mem) always up-to-date (5 yrs old, otherwise working perfectly). Mostly browsing social media, blogs, newspaper articles. (video streaming causes no cache problems and are generally unaffected by slow Firefox performance)

If I'm not working and doing many hours of browsing daily, I have to clear my cache 5-6 times a day, after every couple of hours. In the older Firefox, this was easier because "cache" and "cookies" were separate actions, so in three clicks (preferences, cache, clear) I could be browsing again. But in recent versions, the clear cache is now a longer process (preferences, privacy, cache, uncheck cookies, clear), then I can get back to browsing. (This seems to be a trend with a lot of new software engineers, making steps longer instead of shorter, mind boggling.)

I've already read some "answers" here that claim that clearing the cache "should" not improve performance. This is silly. Thousands of us are constantly forced to manually clear our cache to be able to use Firefox. It's tiring, and gaslighty, but I continue with Firefox because I believe in the community principles of Firefox, but instead of improvements, every update just brings more and more dysfunction). Firefox's cache not self-managing is such a huge problem that there's a dozen extensions for cache clearing, but since my last Firefox reset, I can no longer find the one I liked, and the new cache clearing extensions don't perform so well, so it's back to preferences-manual-cache clear.

Symptoms: -Page loads slow or stall -Twitter feed bounces to top of page (even with accessibility-Reduce Motion-setting) -Facebook group members list page bounces to top -Facebook post history browsing slows to a crawl (made worse by fb having removed its time selection tools, so now to see a historical post, we must scroll, scroll, scroll, scroll, and Firefox eventually just stalls out) -Logins fail That's when I head over to my cache, see it's above 400 or sometimes above 500, un-click cookies (which I sometimes delete too, any time the cookies are over 100, even though I'm set to minimal cookie retention, I delete all cookies older than a week), CLEAR CACHE, then Firefox performs correctly... for a couple of hours anyway.

In theory, Firefox cache is supposed to "self-clean" of the old stuff? but I have not seen that in practice. Since this is a problem for so many people, why doesn't Firefox create an easy button to clear only the content we want, instead of total wipe? (I also reset my Firefox entirely 3-4 times a year, but I hate doing this as so many preferences get lost)

Asked by TNT666 1 isonto elidlule

Last reply by jscher2000 4 ezinsukwini ezidlule

extensions stopped working

Hi, This weekend all my installed extensions stopped working. I've tried to erase and re-install, but it doesn't seem to work. One, very needed extension, is adblocker u… (funda kabanzi)

Hi, This weekend all my installed extensions stopped working. I've tried to erase and re-install, but it doesn't seem to work. One, very needed extension, is adblocker ultimate to name one. I truly hope this fixable.

All best, Mei

Asked by baomeilong 6 ezinsukwini ezidlule

Last reply by cor-el 6 ezinsukwini ezidlule

Unable to reset Primary Password

I have followed the instructions and it says my Primary Password has been reset - but it won't let me create a new password and still is asking for the password. I need f… (funda kabanzi)

I have followed the instructions and it says my Primary Password has been reset - but it won't let me create a new password and still is asking for the password. I need further help resetting this?

Asked by Genevieve.tomes 6 ezinsukwini ezidlule

Last reply by cor-el 6 ezinsukwini ezidlule

When using STG addon, how do you close the STG tab groups?

I've made several TAB GROUPS with the STG plugin. But when I want to close the tab group windows I get a warning like: "You are about to close 37 tabs. Are you sure you w… (funda kabanzi)

I've made several TAB GROUPS with the STG plugin. But when I want to close the tab group windows I get a warning like: "You are about to close 37 tabs. Are you sure you want to continue?" What? How do I close the windows without closing all the tabs and loosing them? Isn't the purpose of using STG to help you organize all of your open tabs so that you CAN close the windows? Or, when I close the STG Group and close the tabs, will they still be accessible through the STG Manage Groups window? Thanks for the help!

Asked by sandzbox 6 ezinsukwini ezidlule

Last reply by cor-el 5 ezinsukwini ezidlule

MY Bank no longer accepts firefox

You don't have permission to access "http://www1.bmoharris.com/api/us-banking/auth/authenticate-widget?" on this server. Reference #18.64a83817.1614052575.13e87f8 … (funda kabanzi)

You don't have permission to access "http://www1.bmoharris.com/api/us-banking/auth/authenticate-widget?" on this server.

Reference #18.64a83817.1614052575.13e87f8

Asked by TomCurt 5 ezinsukwini ezidlule

Last reply by cor-el 5 ezinsukwini ezidlule

browser reseting

i recently downloaded firefox browser. i have shut down the computer twice since then and both times the browser has reset itself. it acts like i am a new user and my cus… (funda kabanzi)

i recently downloaded firefox browser. i have shut down the computer twice since then and both times the browser has reset itself. it acts like i am a new user and my customizations are lost. quite frustrating.

Asked by pothastiva 5 ezinsukwini ezidlule

Last reply by FredMcD 5 ezinsukwini ezidlule

Several sites (FAFSA, Turbotax) say they don't support browser, but list Firefox as supported.

I'm using a MacBook Air with OS 10.15.7, and I've updated Firefox several times. It tells me it's running version 86. However, when I try to access certain websites lik… (funda kabanzi)

I'm using a MacBook Air with OS 10.15.7, and I've updated Firefox several times. It tells me it's running version 86. However, when I try to access certain websites like Turbotax or even a reader app, it tells me my browser is unsupported. These sites always list Firefox as a supported browser under a list of: try these browsers instead. If I click on the Firefox link they give me, it takes me to the Firefox download page. I've even tried uninstalling Firefox and re-installing it. No luck. Anyone out there have a solution?

Asked by lamont_weniger 4 ezinsukwini ezidlule

Last reply by cor-el 4 ezinsukwini ezidlule

Is there a way to quickly hide all extensions?

When I record screencasts, I don't want people to see what extensions I'm using. For one, it's distracting, for second, it's a privacy issue. In chrome (iron, opera...) … (funda kabanzi)

When I record screencasts, I don't want people to see what extensions I'm using. For one, it's distracting, for second, it's a privacy issue.

In chrome (iron, opera...) I can quickly drag and resize the extensions area so nothing is seen. Fast an easy.

Is there a way to do this in Firefox. I am open to extensions or keyboard shortcuts as well!

(Pinning to overflow menu is not a solution. It takes many clicks and a long time.)

Thank you for any help.

Asked by filip 3 ezinsukwini ezidlule

Last reply by jscher2000 2 ezinsukwini ezidlule

get/setCookieString() no longer working in Firefox 78 ESR

After moving to Firefox 78 ESR, get/setCookieString() is no longer working. For example: if (cookieService != null) { cookieService.setCookieString(cook… (funda kabanzi)

After moving to Firefox 78 ESR, get/setCookieString() is no longer working. For example:

       if (cookieService != null) {
           cookieService.setCookieString(cookieUri, null, "CertCheckDone=1;", null);
           myTrace("cookie is " + cookieService.getCookieString(cookieUri, null));
       }
   }

Firefox is running in kiosk mode and this code was executed with a hook in browser.js. Can someone please help me with this? Are there APIs I can use in place of these or are the Webextension APIs the only way to set a cookie now? I have tried playing around and can load a temporary extension but it's removed when restarting the browser and this also has to run in kiosk mode.

Asked by dave_ga490 3 ezinsukwini ezidlule

Last reply by TyDraniu 2 ezinsukwini ezidlule