Mac OS 14.4.1
Firefox crashed and now will not open without crashing. I have trashed it and re-installed but still getting this error and cannot use the application. It… (funda kabanzi)
Mac OS 14.4.1
Firefox crashed and now will not open without crashing. I have trashed it and re-installed but still getting this error and cannot use the application. It will not open in Trouble Shoot mode. I even removed all files in the Library/Application Support
This is the problem report it shows:
Translated Report (Full Report Below)
Process: firefox [9798]
Path: /Applications/Firefox.app/Contents/MacOS/firefox
Identifier: org.mozilla.firefox
Version: 125.0.1 (12524.4.16)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 502
Date/Time: 2024-04-17 12:12:16.9196 -0400
OS Version: macOS 14.4.1 (23E224)
Report Version: 12
Anonymous UUID: CD54B57E-E9B1-9010-2F5A-CABA25C40962
Time Awake Since Boot: 6100 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @rpath/libmozglue.dylib
Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> /Applications/Firefox.app/Contents/MacOS/firefox
Reason: tried: '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1)
(terminated at launch; ignore backtrace)
Thread 0 Crashed:
0 dyld 0x18dcada50 __abort_with_payload + 8
1 dyld 0x18dcb8628 abort_with_payload_wrapper_internal + 104
2 dyld 0x18dcb865c abort_with_payload + 16
3 dyld 0x18dc4a6b0 dyld4::halt(char const*, dyld4::StructuredError const*) + 304
4 dyld 0x18dc47258 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3888
5 dyld 0x18dc45edc start + 1844
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016d0f2920 x3: 0x000000000000005d
x4: 0x000000016d0f2520 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000000020 x9: 0x000000016d0f249d x10: 0x000000000000000a x11: 0x0000000000000000
x12: 0x0000000000000039 x13: 0x1000000000000000 x14: 0x0000000000000004 x15: 0x0000000000008000
x16: 0x0000000000000209 x17: 0x000000018dc4337c x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016d0f2520 x21: 0x000000000000005d x22: 0x000000016d0f2920 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x0000000000000001 x26: 0x000000016d0f3298 x27: 0x0000000000000101
x28: 0x000000016d0f3358 fp: 0x000000016d0f24f0 lr: 0x000000018dcb8628
sp: 0x000000016d0f24b0 pc: 0x000000018dcada50 cpsr: 0x80001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault
Binary Images:
0x102d0c000 - 0x102d13fff org.mozilla.firefox (125.0.1) <a1116842-233e-318a-92dd-e4f0a0fef912> /Applications/Firefox.app/Contents/MacOS/firefox
0x18dc40000 - 0x18dcc89db dyld (*) <f6dd3ec2-85a4-3ab1-8486-b189cd980ebe> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%)
Writable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
===== ======= =
STACK GUARD 56.0M 1
Stack 8176K 1
VM_ALLOCATE 16K 1
__DATA 27K 2
__DATA_CONST 39K 2
__DATA_DIRTY 7K 1
__LINKEDIT 525.4M 2
__TEXT 580K 2
dyld private memory 4384K 4
===== ======= =
TOTAL 594.3M 16
Full Report
{"app_name":"firefox","timestamp":"2024-04-17 12:12:16.00 -0400","app_version":"125.0.1","slice_uuid":"a1116842-233e-318a-92dd-e4f0a0fef912","build_version":"12524.4.16","platform":1,"bundleID":"org.mozilla.firefox","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.4.1 (23E224)","roots_installed":0,"name":"firefox","incident_id":"3C721A5F-AD4F-4AB3-9FE6-482267B289BC"}
{
"uptime" : 6100,
"procRole" : "Default",
"version" : 2,
"userID" : 502,
"deployVersion" : 210,
"modelCode" : "MacBookPro17,1",
"coalitionID" : 3635,
"osVersion" : {
"train" : "macOS 14.4.1",
"build" : "23E224",
"releaseType" : "User"
},
"captureTime" : "2024-04-17 12:12:16.9196 -0400",
"codeSigningMonitor" : 1,
"incident" : "3C721A5F-AD4F-4AB3-9FE6-482267B289BC",
"pid" : 9798,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2024-04-17 12:12:16.8273 -0400",
"procStartAbsTime" : 146508980982,
"procExitAbsTime" : 146511036891,
"procName" : "firefox",
"procPath" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox",
"bundleInfo" : {"CFBundleShortVersionString":"125.0.1","CFBundleVersion":"12524.4.16","CFBundleIdentifier":"org.mozilla.firefox"},
"storeInfo" : {"deviceIdentifierForVendor":"55876877-C8BE-5227-BCDA-D0FBE7333164","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "org.mozilla.firefox",
"crashReporterKey" : "CD54B57E-E9B1-9010-2F5A-CABA25C40962",
"codeSigningID" : "org.mozilla.firefox",
"codeSigningTeamID" : "43AQ936H96",
"codeSigningFlags" : 570508033,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"1AAAABABAAAYAQAAIAEAACgBAAAwAQAAOAEAAFQBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkQpV\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="},
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @rpath\/libmozglue.dylib","Referenced from: <A1116842-233E-318A-92DD-E4F0A0FEF912> \/Applications\/Firefox.app\/Contents\/MacOS\/firefox","Reason: tried: '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1), '\/Applications\/Firefox.app\/Contents\/MacOS\/libmozglue.dylib' (mmap(size=0x169520) failed with errno=1)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":1},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":138493,"threadState":{"x":[{"value":6},{"value":1},{"value":6124677408},{"value":93},{"value":6124676384},{"value":0},{"value":0},{"value":0},{"value":32},{"value":6124676253},{"value":10},{"value":0},{"value":57},{"value":1152921504606846976},{"value":4},{"value":32768},{"value":521},{"value":6673412988,"symbolLocation":416,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6124676384},{"value":93},{"value":6124677408},{"value":1},{"value":6},{"value":1},{"value":6124679832},{"value":257},{"value":6124680024}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6673892904},"cpsr":{"value":2147487744},"fp":{"value":6124676336},"sp":{"value":6124676272},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6673848912,"matchesCrashFrame":1},"far":{"value":0}},"frames":[{"imageOffset":449104,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":1},{"imageOffset":493096,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":1},{"imageOffset":493148,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":1},{"imageOffset":42672,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":304,"imageIndex":1},{"imageOffset":29272,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3888,"imageIndex":1},{"imageOffset":24284,"symbol":"start","symbolLocation":1844,"imageIndex":1}]}],
"usedImages" : [
{
"source" : "P",
"arch" : "arm64",
"base" : 4342202368,
"CFBundleShortVersionString" : "125.0.1",
"CFBundleIdentifier" : "org.mozilla.firefox",
"size" : 32768,
"uuid" : "a1116842-233e-318a-92dd-e4f0a0fef912",
"path" : "\/Applications\/Firefox.app\/Contents\/MacOS\/firefox",
"name" : "firefox",
"CFBundleVersion" : "12524.4.16"
},
{
"source" : "P",
"arch" : "arm64e",
"base" : 6673399808,
"size" : 559580,
"uuid" : "f6dd3ec2-85a4-3ab1-8486-b189cd980ebe",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
}
],
"sharedCache" : {
"base" : 6672646144,
"size" : 4189880320,
"uuid" : "a53b7d2f-a773-3524-8828-248b33ef0b4e"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=525.9M resident=0K(0%) swapped_out_or_unallocated=525.9M(100%)\nWritable regions: Total=12.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.2M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8176K 1 \nVM_ALLOCATE 16K 1 \n__DATA 27K 2 \n__DATA_CONST 39K 2 \n__DATA_DIRTY 7K 1 \n__LINKEDIT 525.4M 2 \n__TEXT 580K 2 \ndyld private memory 4384K 4 \n=========== ======= ======= \nTOTAL 594.3M 16 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"logWritingSignature" : "f6f77b4f3b82813e1a9d56107a3c037e22e40f97",
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "6112d17137f5d11121dcd4e2",
"factorPackIds" : {
},
"deploymentId" : 240000530
},
{
"rolloutId" : "65a8173205d942272410674b",
"factorPackIds" : {
"SIRI_HOME_AUTOMATION_SERVER_FLOW_DEPRECATION" : "65d39fa4cb0e2417d11ce5f6"
},
"deploymentId" : 240000001
}
],
"experiments" : [
{
"treatmentId" : "130776ea-444f-4cb4-8def-f71b4f47391b",
"experimentId" : "66105e203b960674f9490906",
"deploymentId" : 400000002
}
]
}
}
Model: MacBookPro17,1, BootROM 10151.101.3, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Display: DELL U2715H, 2560 x 1440 (QHD/WQHD - Wide Quad High Definition), MirrorOff, Online
Memory Module: LPDDR4, Micron
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4378), wl0: Jan 13 2024 03:06:59 version 18.20.440.9.7.8.167 FWID 01-7be24857
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB3.1 Hub
USB Device: USB2.0 Hub
USB Device: USB-C Digital AV Multiport Adapter
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.
